NEPTUNO APARTMENTS

We had booked 2 x studio apartments but on check in, a system error had only allocated us a 2 bed apartment with a lovely courtyard. As it was late at night (after midnight) we were asked to go back the next morning. We did this and Barbara was absolutely fantastic in getting this sorted for us. By 2pm we were in another apartment and the other couple were able to stay in the 2 bed. Both apartments were great and very well stocked for self-catering with a full fridge freezer, 4 hob induction hob, all utensils, even washing up liquid/bin bags/tea towels were provided. No cleaning is offered but the towels were replaced after 3 days. My only small gripe is the balconies are very narrow so you need to make sure your chair leg is well in or it could end up in the gap between the ledge & the glass balcony. They could also benefit from a smaller table (like the ones by the pool) as the one provided is too big for the space and you could not get past it if you put it up. You were able to use all the facilities of the Neptuno hotel & spa, which is really lovely. We took advantage of the roof top pool, plus the smaller one at the back of the apartments we were in. We did not eat in the hotel but the dining room looked great and was well used by other guests. We had a fantastic week's sleep at Neptuno apartments as the beds were very comfy Calella itself is a buzzing little town, mainly 1 very long street of bars/restaurants/shops. We got lucky as it was a local festival week and there was all sorts of parades and fireworks taking place. Could not fault the apartments or the hotel.

I've booked neptuno apartments but unfortunately had to cancel due to unforeseen circumstances. However I cancelled within the free cancellation period which meant I am entitled for a full refund. I've contacted the apartment directly by phone and only to be told we will look into it but nothing is being done. I've emailed and messaged them but no response back. Very bad customer service, I they were very quick to take the payment but when a situation acres these no response what so ever. Best to avoid this apartment, I've literally have been scammed.

Apartments are great, everything you need and clean. No balcony just a little step outside the sliding doors. We didn't know we would have to pay 100 euros deposit then the hotel decides if its clean enough when you leave before they return it. We asked for clean towels and were told no, they change them every 3 days. You get to use the hotel pool, roof top pool is amazing. Most of the staff were pleasant. Overall a good stay