Muine Pacific Resort

Royal Pacific always makes a great first impression, with its scenic entrance, bridge, water feature, and beautiful lobby. My four-night stay in August lived up to that welcome. Check-in was wonderful. The agent was extremely pleasant, helped switch my reservation from two queen beds to a king, and had a room available right away. We also had a fun conversation about Halloween Horror Nights opening weekend—her enthusiasm made the welcome feel especially personal. My room was very nice, and I enjoyed both brunch and dinner at Islands Dining Room, with good food and friendly service. The water taxis to and from CityWalk were incredibly convenient, and the staff there were welcoming as well. Everything went smoothly, including accurate billing. Royal Pacific was a great home base for Halloween Horror Nights opening weekend, and I would definitely stay again!

We loved our stay so much last year, we just had to come back!! As soon as we stepped out of the car, bellhop came over immediately and helped us with all our luggage and gave us a friendly, warm welcome. We went into the lobby and checked in, again, received a friendly, efficient, warm welcome, and were given our room keys and express passes. We stayed for 4 nights and we absolutely loved it. The room was beautiful, fresh, clean and comfortable and the beds were lovely. The whole resort is wonderful, we love getting the boat over to City Walk. Everything is just chilled. The pool area is gorgeous, and the bars, restaurants and the shops are fantastic too. Every member of staff greet you like old friends. We didn’t want to leave, we loved every second. We will definitely be back again in the future. Thank you for a wonderful stay!

Another amazing stay at LRPR. We had a few issues with the room ( ants. Air con not working. Toilet not flushing. Light not working) but they were all sorted within the hour. Staff were lovely.bed was super comfy. Amenities were fantastic. Over all outstanding stay. Will 100% be staying here again. Shout out to the guys at front of hotel they are none stop helping people with their luggage. Car valet parking just overall hard workers and so lovely and polite. Thank you for making my boys birthday one to remember also. Wpuld highly recommend and will be back again soon!

My family of three has been staying at Loews Royal Pacific Resort for the past two days, and we check out tomorrow. Overall, we've had a great experience. The location is hard to beat if you're visiting Universal Orlando. Being able to walk to the parks and having the added bonus of unlimited Universal Express access to two of the three parks is a huge perk that adds tremendous value to your stay. The lobby and public spaces are beautiful, clean, and very well maintained. Unfortunately, our King Bedroom Suite could use some attention. The toilet has a very weak flush, the bathroom sink leaks every time it's used, and the bed is noticeably uncomfortable, making it difficult to get a good night's sleep. That said, the true highlight of our stay has been the incredible staff. Upon arrival, we had the absolute pleasure of being welcomed by Ashley, Mkalia, and Kenzie. These three women single-handedly turned what would have been a good stay into an exceptional one. Their warmth, genuine kindness, and infectious personalities made my family feel completely at home from the moment we arrived. The level of hospitality they provided honestly exceeded service I've received at Four Seasons properties, and I don't say that lightly. They are the perfect example of what outstanding customer service should look like. If you have the opportunity to stay at this resort, I sincerely hope you get the chance to meet Ashley, Mkalia, and Kenzie. Ladies, you are absolute treasures, and Loews Royal Pacific Resort is incredibly fortunate to have you on its team.

Coming to the end of our 10 night holiday as I’m writing this and I cannot fault this hotel. The people that work here are exceptional, the customer service is great, they really cannot do enough for you and make you feel so welcome. Everyone has a smile on their face, such a happy environment. It’s so close to walk to city walk/ islands of adventure and universal, but the boats come and go roughly every 15mins and they’re great. The hotels early access to the parks (IOA, Universal, Volcano bay and Epic was the reason we chose this hotel, then getting the xpress pass for the first 2 is a fabulous addition. We made use of the pool hopping options aswell visiting hard rock and portofino bay. Both of these places was great and different. We stayed in a standard room on 7th floor in tower 1 (2 adults, 2 kids 8&11). The views are great and room is plenty big enough. The cleaners come once a day to make the room and do a fantastic job. We will 100% be returning to this hotel in the future. The Hardie Family.

Perfect location - walking distance to Universal Studios and IOA or take the boat. My favourite hotel, Polynesian style design, beautiful pool area, tropical landscaping and multiple dining options. You can see and hear IOA from the hotel. Absolutely fabulous all round, can’t fault it at all, clean rooms, themed especially kids suites and service very good. Wouldn’t go anywhere else when visiting Universal It is a luxury hotel so it is expensive but worth the splurge if you can We will be back

Beautiful hotel. Great vibes. Super clean. Great staff. Shout-out to Sydney fron TN and Gigi(Giovana) from Brazil. We had some medical needs which they both went above and beyond to address. Sydney checked with busting the morning to make aure we were accommodated and Gigi actually came to the room to check on us. Spectacular service! The hotel served drinks and pretzels in the lobby on father's day and we were meeting friends for lunch. They were so surprised how nice the reception was. Thanks Royal Pacific!

We had a wonderful stay at Loews Royal Pacific Resort, and I want to give a special thank you to Maria at the front desk. From the moment we arrived, she was incredibly kind, welcoming, and genuinely cared about making our stay memorable. She went above and beyond by surprising my son with a birthday gift, which was such a thoughtful gesture and made his day extra special. It’s rare to find someone who provides such heartfelt hospitality. Maria’s kindness, professionalism, and attention to detail truly made a difference in our family’s vacation. She is an outstanding example of exceptional customer service, and we are so grateful for everything she did for us. Thank you, Maria, for making our stay unforgettable!

We have really enjoyed our stay at Loews Royal Pacific. The service is great and it is in a great location for the Universal resorts. We noticed not all of the towels were washed properly and stained otherwise it would have been a 5 star review!

It's fantastic if you are there for the universal experience and with children. I went to meet with friend who came for that and I did not participate. The atmosphere was high end Hawaiian island theme. It was very clean. People constantly checking in or out. Location was great for universal. It has its own boat shuttle to universal. Your key card is your express pass which I did not use. Room was standard two beds. Bathroom was spacious and had specialty shampoo, conditioner, etc. As a Florida resident, I found the value less than I expected. Outside of being next to Universal, you still pay for everything. I went to the Wantilan luau which was great. However there was no discount for hotel guests. Finding the entrance to the pavilion was hard; then it rained so they moved the entrance. It's a maze to get around between the lobby floor (3) and the ground floor to the pool and other amenities. Parking is extra.

At 7am they started room construction on the room above ours. You can hear furniture being moved, hammering sounds, power tool sounds, and screws being dropped. When I called to complain, they said room construction starts Monday through Friday 9 AM to 5 PM. I said no I didn’t. It’s been going now for three hours. At 7am. Their response. “We apologize for the inconvenience. Can I get you some amenities like toothpaste or something?” Toothpaste are you kidding me? First and last time here. I thought their Motto was all about being guest obsessed? Apparently not.

I booked Loews Pacific hotel because it was walking distance from Universal which was key for me, and the only reason we stayed here. It is around 10-15 minutes walk from Islands of Adventure. We stayed here one night. Overall the rooms were of average size, the pool was amazing with a lot of balls and noodles available. Pool service was good, not as slow as you would expect, and portions were huge so beware! We enjoyed our time here especially at the pool. Room service food was also quite tasty, and Tuk Tuk market was convenient for grab-and-go breakfast, and there were so many options for food outside as well, with Millennium mall nearby. However, I gave it 3 stars for service and set-up of the room. Check-in takes forever, it is incredibly slow I am really not sure why, so check-in online if you can since that has a separate line. It should not take 20-30 minutes to check in when you only have 3-4 families ahead of you with 2-3 counters. Room service took forever to clear out the food. They asked us to keep it outside but the table wouldn't fit - the guy who delivered asked us to call to clear and they didn't send anyone till very late going way beyond my children's bedtime. The worst however is the bathroom set-up. There is no door to the sink, hence the huge area outside the sink that you can use to change should there have been a door, wasn't usable. Instead, the toilet and shower had a door, so you have to change outside the shower in front of the toilet. The shower was spacious, but there was no lock. I don't understand these new designs with no locks and open sinks. The designs are abysmal, and you lose half the bathroom space and the water mess is now a part of your bedroom. I did not like this design aspect at all. If you are traveling with children, you want the space and privacy of a full bathroom, not half, and there was not much space to put anything in the bathroom without it being right in front of or near the toilet. The prices are huge, we paid a significant amount, and when we called reservation to extend, I got different information from different people. I will not stay here again mainly for the design. The only reason to be here is if you want entry into Universal an hour earlier, and you want the big pool.

Hotel was excellent, all the staff were helpful and friendly. The express passes are fantastic and made a great visit to the parks even better as there was no queuing. Food was great, pool was great. Would definitely recommend.

Beautiful at surface level but lacking in some areas. Firstly I need to mention that we only stayed here 1 night and payed £470 for a standard room. When you consider the express passes it was still worth it but as it was so expensive I expected more. Complimentary water for example. They do provide 2 bottles of water in the room however if you drink them you are charged $8 + 22% restocking fee per bottle!! The shower gel was completely empty and the kids splash area was not operational when we used the pool at 6pm. It’s a nice hotel, very complicated layout, the staff are friendly and welcoming but I wouldn’t give it 4 or 5 stars. Come for the express passes, expect a 3 star hotel that charges 5* prices for any and all purchases.

Absolutely fabulous hotel. Hotel staff were very friendly and helpful. Will definitely stay here again. There were 14 of us with 5 rooms.

This hotel is my favorite to stay in by universal out of all of them. you can walk to the entrance in only 5 to 10 minutes, and every now and then you can hear hulk throwing people in the parks. The rooms are nice, and super clean. the atmosphere is super chill, just what people need after a day in the park. This hotel might be a little more expensive than the smaller hotels, but you get free fast passes, so it makes it worth it. The service is really good. This is probably my favorite hotel ever.

This hotel has a great location with a short walk to Universal Studios allowing for you to get to the park and rides quickly. The rooms are mazing with comfortable beds, great views of the park and are always very clean. The hotel is decent value for the experience of the parks if you have a good experience but but a bit expensive. They have great amenities and service with staff being helpful and regularly cleaning rooms; large pools allowing you to relax and swim; and you can have a good meal. A nice and peaceful atmosphere and low noise level allowing for a relaxing stay.

The hotel inside and outside looks impressive. The staff were good but not 5* great. The room itself is a standard room with 2 small queen size beds, a wardrobe, and a WC bath/shower room with seperate sink area, which means that for 1 night it was bearable because you get 2 days of express passes and are within a short walking distance of Universal City Walk and the 2 parks. Its the unlimited express passes for the parks, with a short walk that you are paying for, and it was a good deal as my wife had found that it was cheaper to do it this way for a mid-week 1 night break then to buy 2 days of express passes. We arrived early, around 0645/7am and checked in, received our express passes, left our luggage with luggage services and went to the parks. We got early entry so was in the queue before 8am and on the first ride by 8am - straight on. The hotel is walking distance, a nice quiet walk before hitting the crowds so you dont need the water shuttle. We actually needed a break from using the express passes so went back to the hotel and had a few hours at the swimming pool in the afternoon, before going back to the parks. The hotel itself was ok, but nothing great. In summary its the location and express passes that you are paying for.

We have stayed here multiple times over the last 10 years and although it’s obviously still a nice hotel it doesn’t have the same magic feeling that it used to have. The highs are the lovely entrance, unlimited express passes, the location, the ease of the water taxi, the pool nighttime entertainment after the parks and these are the reasons we return year after year. However it’s the small details that have changed my opinion on it… the warm welcome with the Hawaiian leis we used to get has definitely dampened over the years. The rooms need soundproofing. We were awoken with multiple screaming children up and down the corridors from 7am, knocking and banging in the middle of the night… The beds are comfortable but could do with more than a blanket and comforter. Our blackout curtains wouldn’t properly close. An $8 tag on the water in the room. The toilet isn’t very private - sliding door no lock. It would also be useful to have the toilet separate from the shower so both could be used separately for a family. For a price tag of £818 for the night, a good nights sleep and a free water should be included :)

Great for the Express passes. Staff are very good. Room is extremely standard though. You are paying for the passes not the room.

Wish I could give zero stars! I’ve never been so happy to check out of a hotel. Staff is very junior with no seasoned professionals to guide them. Reception bounces you to vacation planning and when vacation planning can’t help they bounce you back to reception and then reception bounces you concierge for help linking tickets and hotel reservation on app. Our room was not ready when we checked in and we asked bell stand to hold bags -and bring to our room when ready. Hours later our bags were still in the lobby. When we went to bell stand they pointed to bags by concierge and told us we can grab them. Most hotels would bring your bags to your room- not at royal pacific. We booked a hospitality suite that must have had floors replaced. I guess they never thought of changing length of door which caused sound issues. All night long we heard people, elevator, and even bar music from lobby. For $2k a night I would expect a quiet room with no sound issues. When I asked to be moved to another room, I was told the hotel was sorry about the noise but safe travels. I escalated the issue and was told the hotel was at capacity and there was nothing they can do. Finally- anyone considering this hotel should be aware that express pass is only good in universal and islands of adventure. It is not good at Epic. If your are staying at this hotel for express pass access to all parks you are better off staying at a nicer hotel off property and paying for express pass separately.

This is the 2nd time we have stayed here with 4 years apart and loved it as much as the 1st time! Our room was a good size with plenty of storage, room service every day with fresh towels and a bed change after 3 nights! There is a fridge for light shopping - agreed it would be nice for a bottle of water in the room but we did a DoorDash so wasn’t an issue! The onsite shop/restaurant was good for coffee and breakfast items - cereal, pastries, bagels etc. The pool area could do with a revamp as slightly tired but plenty of towels - for laying on as well as drying on! The walk/boat to city walk and the parks is fab - I will certainly miss it!