Movenpick Resort & Spa Jimbaran Bali

My partner and I recently spent a week at Mövenpick Resort & Spa Boracay, and unfortunately, our experience fell well below what we would expect from a resort positioning itself as a five-star property. Firstly, I want to acknowledge that the staff were absolutely wonderful throughout the majority of our stay. Everyone we interacted with at the resort was friendly, welcoming, and genuinely accommodating. It's important to highlight this because most of the issues we experienced were related to the property's condition, maintenance, and operational standards rather than the people working there. However, there was one notable exception to this, which unfortunately occurred before we had even arrived at the resort. Arrival Experience & Airport Transfer Our first disappointment came immediately upon arrival in Boracay. We had arranged transportation through the resort and were informed that a shuttle would be waiting for us. Instead, we found ourselves standing in the hot sun for approximately 15 minutes, waiting for the vehicle to arrive. When the driver eventually arrived, we were informed that the delay was because the team had been taking a late lunch and had needed to rush to collect us. While I appreciate that everyone is entitled to a break, airport transfers are scheduled in advance, and guests shouldn't be left waiting in the heat because arrangements haven't been properly coordinated. The situation became even more uncomfortable when we reached the port. Prior to arrival, we had explained that we weren't carrying cash and were assured that the cash payments normally required during the transfer could be settled at the resort instead. Unfortunately, this arrangement hadn't been communicated to the staff at the port. This resulted in a rather awkward exchange, with the gentleman assisting us ultimately having to cover the fees on our behalf. It was an unnecessarily uncomfortable situation, particularly when we had specifically raised the matter in advance and were assured that everything had been arranged. For a five-star resort, I would expect a far more seamless arrival experience, with clear communication between the transportation team, port staff, and resort. Room Standards & Maintenance We stayed in two separate rooms during our visit, and unfortunately, both had a noticeable sewage smell, which was incredibly unpleasant and certainly not something you'd expect from a five-star resort. Our initial room also had a connecting door to the neighbouring room, which resulted in considerable noise disturbances. Due to particularly loud neighbours, we requested to be relocated, which the team kindly accommodated. However, the second room came with its own issues. The wardrobe featured a sensor-operated light that automatically illuminated whenever the doors were opened. Unfortunately, the left wardrobe door wouldn't close properly, meaning the light remained on. As a result, we were unable to achieve a completely dark room at night, which was frustrating when trying to sleep. Soundproofing was another significant concern. Conversations, footsteps, and general movement in the corridors could be heard clearly from inside the rooms. Even ordinary conversations outside the door were noticeably audible, making it difficult to enjoy the peace and privacy you would typically associate with a luxury resort. The general maintenance of the property also appeared to be lacking in several areas. For example, elevator buttons were missing, while the floor indicators had visible cracks and clouding, making it difficult to identify which floor you were on. These might seem like minor details individually, but collectively they contribute to an impression of a property that isn't being maintained to the standard its rating suggests. Shuttle Service & Guest Transportation Another particularly frustrating aspect was the resort's shuttle service. On multiple occasions, we attempted to reserve transportation well in advance, only to be informed that the shuttle was already fully booked. Having now experienced other resorts of a similar standing in Boracay, the difference in service has been quite noticeable. Other properties appear to have more flexible arrangements, including dispatching additional vehicles when demand exceeds capacity, ensuring guests aren't left without transport. On one occasion, despite having successfully reserved the shuttle, we were subsequently made to wait and travel by tuk-tuk instead because the service had been overbooked. For a five-star resort, I would expect transportation arrangements to be managed far more effectively, particularly when guests have taken the time to book in advance. Dining Experience For the most part, our dining experiences were enjoyable, and we had no significant concerns with the food or general service. However, during a visit to the resort's Japanese restaurant, I was seated directly beneath an air-conditioning unit that was consistently dripping water onto me. I politely requested to move tables, and the team accommodated this without issue. Again, the staff handled the situation well, but this is another example of a maintenance issue that really shouldn't be present in a restaurant operating within a five-star resort. Overall Experience What makes this review particularly disappointing to write is that the people working at Mövenpick genuinely deserve recognition. With the exception of the poorly coordinated arrival experience, the staff were consistently lovely, attentive, and willing to help wherever possible. Unfortunately, great hospitality alone cannot compensate for the repeated issues we experienced with the accommodation, facilities, transportation, and overall upkeep of the property. What was particularly disappointing was that many of these problems were entirely avoidable. From basic room maintenance and soundproofing to the coordination of airport transfers and shuttle reservations, these are fundamental aspects of the guest experience that should be handled seamlessly by a resort of this standing. Having since moved to another five-star resort in Boracay, the contrast has been significant. It has highlighted just how many aspects of our stay at Mövenpick fell short of the standard we had reasonably expected. We had been looking forward to a relaxing week away, particularly as we were celebrating a special occasion, but instead found ourselves dealing with one inconvenience after another. Ultimately, Mövenpick has some wonderful people working for it, but the property itself and certain operational processes need considerable attention if it wants to consistently deliver the five-star experience it advertises. I sincerely hope management takes these concerns constructively, as the staff deserve to work in a property that reflects the high level of hospitality they personally provide. Sadly, based on our experience, I would find it difficult to recommend this resort at its current standard, especially given the other excellent accommodation options available in Boracay.

Mark was amazing. His entertainment was very good!!! Thank you for the requested songs!!!

We availed the sunset picnic Service was perfect. Very attentive with our request. Thanks to our butler/server, Myje!

It was a very stress-free vacation we had. All the staff are very welcoming, accomidating and very kind. The rooms are so relaxing. Foods and drinks are very good. Its a very fecommendable resort for family and friends. Thanks very much, Movenpick Bora!👍👏👌🙂

We had a wonderful stay at Mövenpick Boracay with our family. The resort is beautiful, peaceful, and perfect if you’re looking for a relaxing getaway away from the busy areas. The rooms were clean and comfortable, and the private beach was one of our favorite parts of the stay.

We did the sunset picnic to celebrate our anniversary. The ambiance, food, and overall experience was great. Myje was very accommodating, and took great photos of us as well. I highly recommend Mövenpick.

The service is great! The food is great! We were assisted by Myje who was great in taking photos and also assisting us over dinner. We enjoyed our sunset picnic. It’s a unique experience

We had an amazing experience at Mövenpick Resort! From the moment we arrived, everything exceeded our expectations. The food was absolutely delicious, with every dish prepared to perfection and full of flavor. What truly made our visit unforgettable was the outstanding service from Myje. They were incredibly friendly, attentive, and made us feel genuinely welcome throughout our meal. Myje even took the time to help us take some wonderful photos, which made the experience even more special. Their kindness and professionalism really stood out. The atmosphere was beautiful, the service was exceptional, and the overall experience was flawless. Amazing service, amazing food, and amazing everything! We highly recommend Mövenpick Resort and can’t wait to come back for another fantastic visit.

Movenpick Boracay is such a beautiful place which we thoroughly enjoyed. The staff were amazing especially Jonas in the beachfront bar who is very friendly and interacts with all guests in a friendly and professional manner. Mark Morales is an exceptional entertainer and engages all the guests in his entertainment show (he even performs with the fire dancers). We had a great time and highly recommend this location. Sharon & Gary Australia

Our stay was absolutely wonderful! This place is the perfect destination for anyone looking to relax and create meaningful memories with family. From the moment we arrived, we were welcomed with genuine warmth and exceptional hospitality that made us feel right at home. The food was outstanding, with every meal being delicious and beautifully prepared. The rooms were spacious, comfortable, spotless, and thoughtfully designed, making our stay even more enjoyable. What truly made our experience unforgettable, however, was the incredible staff. Every member of the team went above and beyond to ensure we had everything we needed, always serving us with a smile and a positive attitude. Special thanks to Ms. Cyra, Sir Myje and team for helping making my mom’s birthday extra special. ❤️❤️❤️

All good location beach and service also good breakfast

Clean and fresh, food are so delicious especially bread and pastries (donuts, ensemada and cheese rolls are heavenly delicious) all staff are so nice accommodating and friendly. All in all place are worth it to stay. We'll be back next time. 😊

Overall 10/10, kudos to myje for an amazing service very attentive and warm friendly approach. Romantic dinner by the beach it's a must highly reco. Thank you for all the staff 🍷

Service is good Good food My GF said yes

We had the best time at Movenpick Hotel Boracay. Friendliest staff and the attention to detail was fantastic. Rooms were spacious and clean. House keeping made sure our room was done on a daily basis. The highlight of our stay here was the breakfast buffet at the Market. This made our stay top notch. We had the best food here during our entire stay! Kudos to the Market’s manager, Gelo. He made sure ALL guests are taken care of! He was hands on and helps his staff as well. We had special requests on a daily basis, from drinks that were not part of the menu, to dishes that were specifically made for us at no charge! I’ve stayed at multiple 5 star resorts from the US to Mexico, and this is by far my favorite! I recommend this resort 100%.

Amazing experience!! Oli was super helpful and always remembered our coffee order! Exceptional service! Would come back in a heartbeat!

A fantastic stay at Mövenpick Resort & Spa Boracay. The food was excellent, and the service was impeccable. The staff were prompt, attentive, and always ready to help with a smile. Their genuine hospitality made us feel valued and cared for. Highly recommended! Special thank you to David the duty Manager at Reception. You are the best! You made our stay great! Your convincing power made us stay for an extra fab week! Thank you to Juleevie at the Market. You are the most attentive to all our food request. Amazing! Serving with a beautiful smile every morning, every day during our 2 weeks stay. Kim, thank you for always assisting us in our dinner. You are one of a kind! Clyde the trainee at Sol Marina Bar. Keep up your good work! Giving your attention to all the guests was great!

The staff is amazing and very friendly. Nothing is too hard and they are very helpful. The restaurants are all very good and the breakfast buffet is delicious with many cuisines. Oli is a standout and very attentive. Thank you!

An amazing tropical paradise for some R & R!

Good services mostly at breakfast

Our evenings were made even more enjoyable and relaxing thanks to Mark Morales’ exceptional entertainment. His impressive vocal range and beautiful voice kept us thoroughly entertained.

Huge thanks to Movenpick Team for the exceptional service. From arrival to dining crew, professional staff and great menu too. Highly commend Rey and David from the desk. And Joy for the warm welcome. Renz from Market dining and the lifeguards for being so attentive. Beach is better than the neighboring hotels. Wil definitely be back!

Excellent service from Oli at Mövenpick! Oli was very friendly, attentive, and professional throughout our dining experience. She served our food promptly, made sure everything was in order, and always had a warm smile. Her positive attitude and great customer service made our meal even more enjoyable. Thank you, Oli, for making us feel welcome and well taken care of. Highly recommended!

To Ali & Nick Sorry for the late review but we didn’t want to miss this opportunity to pass on excellent feedback especially to Ali and Nick for making our wedding such a treasured and fantastic event. Leading up to the day, our meetings with Nick and Ali always put us in a relaxed and comfortable mindset that everything would go well on the day. Their customer service and can-do approach made the whole experience seamless and without unnecessary stress. On arrival in Boracay and our meeting with Nick and Ali the day before our wedding day reinforced our comfort that everything was in control which allowed us to relax and enjoy the moment. Now for the actual wedding, Ali took the reins and comprehensively managed all the finer details in terms of program, coordinating with MC and band, ensuring both the bride and groom and bridal party were always front of mind. It was surprising that this was Ali’s first wedding because it was not evident on the day. Throughout, her professionalism, communication and positive energy was remarkable for someone managing their first wedding. Given our wonderful experience on our special wedding day, we want to ensure appropriate feedback is given by senior management to Ali and Nick for their excellent work ethic. It would be appreciated if Ali got the true recognition they deserve.

Nice Location with Amazing Staffs although we often request for a drinking water in the room .

We had a great time here, excellent service, food and the beach is amazing. The beach is very big with a lot of sunbeds, the nicest beach with beautiful sunset. The spa was also amazing. Strongly recommend.

Absolutely amazing place and all the waiters, waitresses including Cayla and staff in general are so lovely, smiling and greeting us at all times. It is definitely the best holiday destination for people of all ages. My mother in law had a fall and they treated her so well with so much respect and dignity. The food also is amazing. Thanks a lot to all and hope to see you guys again in the future.

As a retired former resort manager who now spends around 9 months a year living in hotels, i know that a happy staff makes for a happy family, and a happy family can make a hotel stay for guests feel like a 'home away from home'. This was my first stay at the Movenpik, and I know already it will not be my last, I was here for 9 days and I will leave happy and with the fondest of memories. The grounds were beautiful, my room was more than comfortable, my meals were delicious, but it was the staff who made my stay especially memorable- and it is them who deserve a special shout out. To Jewel and Rey and Ivan who checked me in and made me comfortable and welcome from my first moments on the property; to Gelo and Garry and Ivan and Jane and Oli and AJ and Kyle and Ben and Clent and the rest of the staff at The Market who made my poolside breakfast such a pleasure every day; to Stephen and Jasper and Ana and Aishiyll who kept my room clean and engaged me in lovely conversations everyday; and to Mark and Laverne and James and Willy and Jay and Arlene and Mika Rose and the rest of the beach side staff who made my time by the sea so enjoyable- I thank you all most sincerely for making my stay such a memorable one. And to GM Arlene I must say, your resort family staff does the Accor brand proud- and my stay was two thumbs up and 5 stars all the way! With deepest gratitude,

We had the most wonderful stay, made even more special by Vic from Mövenpick. She truly went above and beyond.walking into our room to see our bed beautifully prepared with a “Happy 11th Anniversary” greeting was such a heartfelt surprise. She also arranged a delicious cake, chocolates, and a bottle of wine that made our celebration extra memorable.It’s rare to meet someone so thoughtful and dedicated to making guests feel special. Thank you, Vic, for your warmth and effort. you made our anniversary unforgettable! ✨

Amazing! This hotel is absolutely amazing, everything was perfect for our stay. The hotel and grounds are so beautiful and the private beach is peaceful and calm. The rooms were spacious and very modern, our balcony overlooked the ocean which was lovely. The staff really help make this place special as well. My daughter needs a gluten free diet and after discussion with Chef Gary and Gelo they made her gluten free pasta, pizzas and pancakes. She was delighted! Gelo was so helpful in other areas as well, helping my elderly parents feel comfortable and going above and beyond every day. We will 100% be coming back here. We have traveled all over the world and have to say this is one of the best hotels we have ever stayed in. Tip: there is no ATM on the resort or the two hotels near by. We booked boat trips from Angel on the beach and had to venture for cash. Next time we will bring some with us so we can book boat trips and tuktuks into the main town easier

Movenpick Boracay has a good location in Boracay, with white sandy beach, and excellent pools. However, the rooms do need to be renovated/upgraded asap, it’s already too old. TV size is too small, bathroom size in Premier King room where we were staying is just too small, and should have a Tub. Food’s quality and selections need improvement, it’s only basic quality… the chefs should use the Sands at Discovery hotel as a reference, which has excellent foods. The crews and team members services were very good though, they’re very attentive and very hospitable.