MONUMENTAL PLAZA BY PETIT HOTELS Apts

Unfortunately a huge disappointment as staff/management is extremely customer un-centric and self-centered. at check-in, which takes absurdly long, they will make sure to make you not welcome by mentioning e.g. additional towels cost extra and any tiny new damage will be charged. you have to wait for check out person to come at a rough timeframe to maybe pay u back the cash deposit. the deposit is 75eur only in cash so no way u can just leave and enjoy your day if you want that back. we only got 70 eur back as there was no receipt about the deposit and then simply do what they feel like on a given day. the parking deck construction is a construction mistake. I guess they got the -2 floor cheap. however the wall tells u the stories of how many rental cars scrarched in it already as the passage way is way too narrow and overall construction unsuitable. so as expected one day the car scratched the wall and hotel feels no responsibility about it. Nearby are better and cheaper parking options but the hotel does not care to let you know. In my eyes this is intentional scam. Generally u can not expect customers to engage in this weird very specific method to drive down and eventually still scratch the car if you are not lucky. This is part of their response: "I don't understand why you only at the end of your stay inform that you are disappointed, it has no validity." Of course the fact is yet another lie as we reported next day in Whatsapp with pics after proper investigation, but it shows you their attitude of complete denial and customer-hate. Don't believe the amiley face of Dalia the receptionist. Once something happens you are on your own. Needless to say that rarely someone is at reception. Also the other negative reviews here are correct. The noise is partially unbearable with opened windows. Noisy construction side just in front but also generally the bus stop and traffic are super noisy. That all said, the place looks like on the online pics and would be fine if the hotel knew how to operate such business properly.

Everything was ok . Very clean and new . Very good location . Many restaurants in the area . Parking place for 5 euros/ day . Overall a very good exepriece.it would have been better if they would provide 2 access cards because they were very clear that if if you damage the card they will not be able to replace it in the same day and you cannot access the building

Highly recommend Monumental Plaza apart/hotel. Everything is modern, clean and new, just opened one year ago. Close to grocery store, shops , buses and restaurants. A small hotel with 16 units so no waiting for elevators and building is usually quiet. We stayed for a month and wish to express our sincere thanks to Dalia, the friendly manager who always has a smile and works long hours to provide excellent customer service. Dalia provided us with maps,bus schedules, directions and boarding passes. Many thanks Dalia, we appreciate your attention to detail and your outstanding customer service.