MLL Mediterranean Bay

Air conditioning was pathetic barely any air coming out told reception and had gotten a technician and he couldn’t do anything but move the vents to change airflow, had on ripped towel on our bed upon arrival, somehow the bed didnt fit in its designated area two single beds combined to make a double and didn’t fit into the double bed area cove, was no soap in the dispenser in the shower, plus the food is terrible

We would like to start with a few positives from our stay. Firstly, a big thank you to Clara in the restaurant. She was always polite, welcoming and smiling, and she is a real credit to the hotel. Secondly, Assam, the lifeguard on duty on 3rd July, was excellent. During our four-night stay, he was the only lifeguard who actively helped guests by setting up umbrellas. Before his shift there was usually only one umbrella available, and he remained visible and approachable throughout the day. In contrast, the lifeguards on the previous two days appeared unhappy, unapproachable and generally disinterested. I appreciate it can be a long day, but when the wind caught an elderly lady's umbrella, we had to assist her ourselves while the lifeguards offered no help. We also wondered whether it is normal practice for lifeguards to spend long periods sitting indoors behind the emergency exit. The reception staff were also informative, friendly and helpful throughout our stay. However, there simply weren't enough staff on duty. The reception team appeared to be managing both check-ins and check-outs on their own, and having one additional member of staff would have made a significant difference. Unfortunately, we also experienced several issues which meant, in our opinion, this hotel does not meet the standard expected of a four-star hotel. We would rate it closer to a two-star experience. All Inclusive We booked an all-inclusive package but were informed that, due to Spanish law in certain areas, we were limited to three alcoholic drinks at lunch and three at dinner, and these could only be beer or wine. We understand that this legislation exists, but it removed any real choice. What seemed even more confusing was that once the six drinks had been used, guests were free to purchase as many additional alcoholic drinks as they wished. This appears to contradict the purpose of the restriction. Room The room was very clean, but during our stay the bed linen and towels were not changed. As ours was only a short stay, perhaps this is standard policy, but it would have been helpful if this had been explained. Fridge The room fridge was not actually a fridge but a cooler. We reported that it was not working properly, and reception arranged for a technician to check it. It became slightly colder afterwards but was still not particularly effective. Food There was a good variety of food available, which we appreciated. However, we were concerned about food hygiene practices. For example, we observed a member of staff cutting toasted sandwiches without wearing gloves. On our final morning we sat at a table which we later realised was reserved for disabled guests, as the reserved sign had been covered by my friend's bag. Instead of politely explaining this, the member of staff clearing the table aggressively removed the bag, pointed at the sign and appeared to tell us off in an angry tone. There were several other reserved tables available that were not being used. It also raises the question of whether staff should assume that someone does not have a disability simply because it is not visible. Many disabilities are invisible. Snack Bar The snack bar was disappointing. Rather than offering a range of snacks, it consisted mainly of sandwiches, melon and cookies. Entertainment Most of the entertainment took place around the rooftop (7th floor) pool and only at certain times and on certain days. We were under the impression there would be entertainment every evening. In addition, drinks and food on the rooftop had to be purchased separately, which was disappointing for all-inclusive guests. The cabanas also provided very little shade. The rooftop sunsets were beautiful, but overall the entertainment offering fell short of expectations. Day Passes On our final day the hotel sold day passes to non-residents, resulting in the pool becoming extremely overcrowded. While we have no issue with younger people enjoying themselves, there was excessive shouting, diving and unsafe behaviour in the pool. The lifeguard repeatedly warned the group before eventually asking them to leave, which was the correct decision as the situation had become unsafe. Sunbeds The hotel's policy regarding reserving sunbeds does not appear to be enforced. Many guests placed towels on beds early in the morning and then did not return for three or four hours, preventing others from using them. This is something the hotel should address. Artwork Finally, we questioned whether some of the artwork displayed in the hotel is appropriate. In particular, the pictures of naked women outside the restaurant seemed out of place for what is marketed as a family-friendly four-star hotel. Overall, while there were several members of staff who provided excellent service, there were too many shortcomings for us to feel that this hotel represents good value as a four-star all-inclusive property. We hope this feedback is taken constructively and used to improve the guest experience in the future.

The hotel is not a 4 star 2 at least as many are saying the all inclusive is a joke can't take your daily quota of drinks out to the terrace but will let you buy as many as you like. They even charge you for the mixers for your alcoholic drink you have to buy Even though we was all inclusive.We had constant power cuts though out the day and they made you buy drinks out of fridge even though we was all inclusive as the drink machines did not work and the room key would get wiped after the power cuts and turn the aircon off in the rooms The roof terrace you have to buy your drinks even if all inclusive can't take them up from the pool bar All the umbrellas were broke and one even blow over and hit me on the back and scratched all my back and when we told the management they did not care.I had to pick it up myself and fold it down. The room are tiny and all open plan so no privacy when getting a shower. The food is appalling and not edible. The location is good but the beach is down a steep hill so not good for people with walking difficulties

I had the best time the hotel was so clean and modern the food both breakfast and dinner was delicious nice variety each night. The staff were so friendly and accommodating especially Keyth as she spoke fluent English. Close to the beach shops and restaurants and all very reasonably priced. I have had the best holiday I have ever had really would recommend. I mostly enjoyed the outside jacuzzi and lounge chairs and balcony so I could catch the rays.