MITSIS SELECTION RINELA

I’m sharing my review as I feel this could be a really good hotel if they changed a few things. This doesn’t feel like a 5 star hotel, more like 4 star. It’s overall a very good all inclusive hotel and clean. Unlike some where they charge you for extra things. In the à la carte restaurants you can have anything to drink and order what you want so you don’t feel restricted by set menus. The Italian was really nice and Cristina made us feel at home. The Mexican is very nice, but you can only have this during lunchtime which is a shame as it’s more of an evening heavy meal. We decided to cancel the Greek and steakhouse even tho we had made reservations prior. We thought the buffet will give more choice being vegetarian. However,it was the same food everyday and not great. I ended up having spaghetti and jacket potato and if you are vegan you will really struggle, it just feels very basic, not 5 star by any means. The pan Asian had nice starters, but the mains not so much. Sha looked after us and organised a birthday cake for my husband after numerous attempts in emailing concierge. They wanted me to book a birthday package which was payable, but I didn’t want balloons for my husband, just a little gesture which in most hotels they will just do. Constantina in the wine bar is amazing and very knowledgeable. The service was good there. The pool is very nice, but you need to get there early and make sure you’re back before the hour. A lady does go round with a clip board making a note of this. Now for the not so good…they couldn’t give us a late checkout which ok we accept, but the changing facilities are awful and the luggage room is so hot and stuffy so if you have a late flight be mindful of this. There are a lot of children and babies so it’s not a couples kind of hotel. The entertainment is mediocre and primarily for kids. It’s on a flight path but this didn’t bother us too much. They really need to cater for vegans as this is lacking. Furthermore my son has a nut allergy and in the buffet they didn’t have a key for this on the menus. When he was trying to explain some of the staff couldn’t understand. This is a big oversight which needs to be addressed as some allergies can be very serious.

Me and my partner had a great time . The staff was very friendly especially in the main restaurant.the view was breathtaking and the sunset was like a romantic movie. I recommend it without a second thought.

Great resort! They also have a very good spa where the ladies give the best massages! and the gym is also a huge plus. The equipement and the help from the trainers was really amazing.

We found this amazing hotel in the internet and we booked it for a week with my family and kids. Bookingit was very easy. my kids had the best time there, especially in the water park! The food was really good, you could really tell that they use the best quality ingredients! They also have a la carte restaurants so you dont get bored. Overall a really great holiday i would do it all over again!

Having been to Blue Domes previously we were excited to stay at Rinela. However our experience started extremely poorly when the room we were given was nothing like what we booked. The room felt like a prison cell with metal plates up on the balcony and barely any room to sit outside as the balcony isn't big enough. The bell boy also said they had multiple complaints about this and brought his mate up to have a look too. When going down to reception there was no apology for this, simply just a 'we have a different room'. Inconvenient start particularly after arriving in the middle of the night. Our second room then had a leaking tap to which we called reception and had to then call again the following day to chase as it still wasn't fixed 2 days later. Aside from those issues, The food here alone is distant from a 5* hotel. The buffet has minimal variety every day and is sometimes cold. The al a cartes you expect to be a lot nicer but this was not the case other than the Italian. The Greek was terrible, food was bland, dry, the lamb was a bowl of fatty lamb with no sauce, and top that off with the stale bread roll you get to start. Needs some serious improvement. Steak restaurant, all customers are struggling to cut steaks that are half raw half cooked and not even a steak knife offered? The peppercorn sauce was more like a homous texture than a sauce. Served with brocolli and carrots with no flavour. The Asian a bit better, but still the al a cartes are nowhere near 5 star. The service is rushed and no attentiveness, it feels like a conveyer belt where they want you in and want you out as quickly as possible. The beach and pool are good, but you need to get to the pool by 8 to get a sunbed. The lifeguard is good at taking away towels as per the policy which was good to see. Majority of the staff are brilliant and so hard working, so credit to them, albeit I would say the pool bar staff their is often 4 or 5 of them having a chat whilst a line builds and only 1 serving. But honestly the food alone means we will not visit a mitsis chain again - disappointing!

We stayed here for 6 nights in June. The aesthetics of the hotel was very good, as were the rooms and housekeeping, no issues with either. However, the food and service was highly disappointing considering as this is apparently a 5 start hotel. The crepe bar as well as the beach side pizza and bbq station were great, with good service, however the main buffet restaurant was poor to say the least. There was a lack of a variety of dishes, the themed nights were all very similar, and throughout the week we stayed there was only 3 different themes (International x3, Greek x2 and Italian x1). Most food had clearly been prepared too far in advance and so became very dry, this was the same for both breakfast and dinner, eg the bread rolls were permanently dry and stale no matter what time of the day you got them. The service in the buffet restaurant was also poor, we often had to wait a while to order drinks and then a while again to actually receive them. The restaurant was staffed well but most were very slow and not particularly attentive. The same can be said for when we first got to the hotel and checked in, where the reception staff made us wait stood up in the lobby for 30 minutes for someone to come and take us to our room, which is ridiculous and not a good welcome to the hotel. We mostly sat in the adults only area of the beach which was nice and quiet with plenty of loungers available. Shoutout to "Kei" who did a good job at serving drinks to us on the beach, however, there was clearly not enough staff available to carry out this job as we only would get asked for drinks once or twice a day, more beach attendees are needed. There is a bus stop just outside the hotel which we used to get to Heraklion easily. Overall, I would rate the hotel 3-4 stars, mainly due to poor food and service, no idea how it's rated 5 stars.

We just spent a week at Mitsis Rinela and had a very lovely time. The hotel is stunning and definitely aesthetic, the rooms were great with good housekeeping too, and the staff were always kind. The reason for the 3 stars is the food... it was awful. We enjoyed the bbq corner, the pizza station, the crepes (shoutout to the women working the crepe bar they were great!) & the sushi bar, however, the buffet and the restaurants were really poor. We ended up not bothering with breakfast for the last few days. We tried all the restaurants apart from the Pan Asian and each one was disappointing with small portions and dry, tasteless food - and we aren't picky eaters! Also, book your restaurants in advance! We knew we'd have to book but thought it would be an on-the-day thing, however when we got there, we couldn't get a single reservation for the whole week. We went to reception and they managed to book us a couple but at quite inconvenient times. The hotel has become very family-friendly, so it's great if you're travelling with children but not so much if you're looking for a relaxing sit by the pool. We discovered an adults-only area on the beach which was very nice and quiet so would recommend heading there! But if you are travelling with a family, this hotel is a great pick as there's a couple of kids pools and fun shows in the evening. You didn't have to get up too early to reserve a sunbed but you want to get there by 9. I personally didn't see any workers remove towels for those that were reserved early, and the good spots were normally taken by half 8. However, we always managed to get a spot on the beach no matter the time. Especially in the adults-only area too, they had beds there all day that were free. Overall, we did have a very nice trip and we loved the hotel but just a few considerations I felt were worth mentioning.

Beautiful hotel with stunning rooms, drinks was great with premium cocktail selection. Food needed improvement in the restaurants but loved the wine and sushi bar and the pizza/bbq stations, these were a highlight!

We really enjoyed our stay. We booked a swim up family room with our 4 year old twins and it was a pleasure. Upfront we were a bit unsecure about the risk with the pool and small kids, but turned out to be perfect. They really improved the main restaurant compared to last year. If u book a swim up room you can have breakfast at the beach restaurant which is much more beautiful than the main. Staff is always very friendly. Pizza and bbq at the beach is sooo good :). I really enjoyed the gym and the perfect staff there. Special thanks to the good training and I do really appreciate the talks :). So for us we would go there again but the the one big negative is the price. In my eyes ~500€/night is way over the top.

This is a very good family hotel! The facilities are brand new and incredible our kids had so much fun! The restaurants are also great quality and the bars serve top quality drinks!