MITSIS SELECTION ALILA

I would like to express my sincere appreciation for the amazing pool bar team at the hotel. They are truly wonderful—kind, professional, friendly, and always provide outstanding service. They welcome every guest with a warm smile and genuine enthusiasm, creating a pleasant and enjoyable atmosphere throughout the day. The cocktails they prepare are absolutely delicious, and their personal attention and positive attitude make every visit to the pool bar a great experience. A huge thank you to this incredible team! They truly deserve to be recognized, and I would like everyone to know who they are: ILIAS FRANKo CALYPSO

We first encountered Mitsis last year when we visited the Mitsis Rinela and fell in love so decided to try the Mitsis selection Alila and we definitely weren’t disappointed. Again the hotel is beautiful. The staff are incredibly attentive and the food is fantastic. There are more pool areas at the Alila including an adult pool which we spent the majority of our time around. We were brought drinks continuously and snacks were also brought round routinely which was a nice touch. We visited the spa and I had a treatment which again was fantastic and I must say reasonably priced. I do feel that the jacuzzi area in the spa could use a refurb. Some of the tiles on the bottom were broken and quite sharp. Other than that the steam and sauna’s were great! The rooms were comfortable and were kept very clean by the cleaners. Whilst here we visited all the À la carte restaurants and they all served amazing menus and food. The cocktails were also great both around the pool at the night terrace. We are now looking to book our third trip at Mitsis!

Arrived Sunday, upon arrival arround 4 PM the reception hosteses haven't explained that whilst the main restaurant is closed till 6:30 PM, there are several ,,grab and go" places by the beach, do we starved until the restaurant opened. Monday we sat down outside by the pools, a waitress asked for our order and 45 minutes later we had to order again, as the previous order hasnt came at all. Tuesday we haven't had our room being cleaned at all, since the lady hasnt came at all - we tipped the lady on Monday €20 since we thought we left quite a mess in the room due to unpacking, etc. We have gone to a different bar area on the ground floor, and waited 30 minutes for a waiter to come get our order, since nobody ever came, we went to the bar to order ourselves, sat 10 minutes in front of the bar to wait for the baternder to notice us although he looked directly at us several times, waiters passed in front of us at the bar to speak to the bartender, etc. After being noticed by the bartender, they told us we can't order at the bar since they have waiters coming to everyone's table to ask for orders, so we sat another 20 minutes until someone asked what we would like, order came back another 20 minutes later. 1 hour and 20 minutes for one water, a coffee and a mojito. Wednesday we noticed that the room was cleaned to a 2 start hotel standard, since sand was everywhere in the room, coffee pods haven't been replenished, same for the water we asked from day 1, since we need bottled water to prepare milk for our baby. Thursday, 8 AM, we went to reception to ask for coffee pods and water, then picked up our rental car, went for a drive, came back at 11AM to find out that water and coffee still hasnt been left in the room. We called reception once again, they advised they will send coffee and water to the room (we bought water from a shop outside). Room was also cleaned in the meantime, bedsheets not changed, pillow covers not changed, floor not swept properly, etc. Sat down at 11:20AM by the pool, waiter offered a beer, i declined and asked in return for a double espresso and a water with no ice - order came back 7 minutes later (a record so far in terms of speed!), water full of ice. Overall: We kept asking for water with no ice from day 1, yet everytime we we're server iced. Room never cleaned properly. Consumables in the room never replenished properly (except for Monday). The hotel has two lifts by the restaurant, we always had to wait 10-15 minutes to find one ride where we can fit with the stroller. A big lack of AC in the corridors, and since we had to wait for the lifts all the time (we only had to wait under 10 minutes twice), we always got sweaty before even leaving the floor. Beach is made of GRAVEL! Not sand. Most times, we had to go for a 5 minute walk to grab a towel for the pool/beach. Food: A la carte restaurant server very good food, definetley recommend to try, very good and spot on waiters. We will be leaving Sunday, hopefully I'll be able to add some more positive reviews by the end of our stay. For those that don't mind some extra costs and a longer flight, I highly recommend Rixos Premium Seagate in Egypt.

The hotel is nice and big but be aware that you will be eating in the Buffett only everyday with a ton of kids running around. Every restaurant will be booked days in advanced. We were not informed that all the primary restaurants require reservations and that they show booked for our entire stay. I would have found this helpful before booking, especially if you are looking to have a special dinner.

Nana is absolutely the best She is so kind and friendly

We had the best time here. The staff are incredible. It’s super rare for us to not want to leave the hotel when we travel but this place makes it difficult to leave. The level of entertainment for children especially evening shows were next level. The performers were outstanding and didn’t feel like we were at a hotel! And the bands for the rest of the guests were equally good. The staff are so kind, attentive and wonderful with kids. Shout out to hostess at the main restaurant at Konstantina who was so kind and wonderful every day to our three year old. The views are spectacular and the food is top quality with huge variety. We didn’t even get to try all the options by the time we left! Definitely would recommend for any family. And they have separate pool area for adults only and lots of exercise options. Even the ride from the airport was a fun party bus! One of a kind. Thank you!

We have recently returned from a 14 night stay at this hotel. We visited last year, and enjoyed it so much that we decided to return this year. Unfortunately, while it is still a very nice hotel, we felt it was not quite up to the previous standard. Everywhere was very clean, and the staff were all friendly and efficient. We ate mainly in the buffet restaurant, and on several occasions the food was not very hot. It was also hit and miss whether there were any hot plates available. We thought there was less choice of food at lunchtime, perhaps this was because a lot of people preferred to just grab a pizza or burger from one of the food trucks on the beach, rather than eat in the restaurant. The other big disappointment for us was that there is no longer a proper Beach Bar. Last year we used to enjoy sitting having a drink there and listening to the live music a few times each week. There is still live music, but you can’t hear it from the beach. In fact you can’t really hear it from anywhere except the pool nearest the lawn area. We thought the evening entertainment was still good, although it was sometimes difficult to get seats. We had an invitation to the Manager’s Cocktail Party in the Champagne Bar one evening. We went along at the specified time, but there was no sign of the Manager or any of the hotel management, just the usual people sitting having a drink before dinner. We still enjoyed our holiday, and prefer this hotel to the Laguna in Crete where we visited last September. . .

We spent a week here with our family and had a really good time. The beach was probably our favourite part of the hotel. It was clean, never felt too crowded, and the water was perfect. Another thing we will definitely remember is the dessert selection. Every evening there was something different, and it was hard to stop at just one! We also want to mention Nicolas at the bar. Every night our kids couldn’t wait to see him because he always made them colourful mocktails. He was always smiling, remembered us, and was great with the children. Those little moments became part of our evening routine and made the holiday even more special.

I’ve been back for my 26th visit to this hotel and can honestly say from the day I walked into this hotel 13 years ago it still has the same quality of everything From the moment you step through the door you are treated like royalty The guys that take your baggage from the front door are always so happy and can’t do enough for you The reception staff welcome you with a huge smile and sit you down with a glass of fizz and a warm flannel The hotel itself is beautiful, so clean and fresh looking and the rooms the same Very modern The sea view rooms (wow what a view ) I sit most evening with some fruit and a glass of champagne and it’s so nice to see as the sun goes down the paddle court is full , family’s with the staff playing beach volleyball and a group of families and guest playing football on the green The pool service is lovely as are the staff Ilia’s really stood out to me he has such a lovely happy face and there is nothing that is too much trouble As was calipso and franko the same The food is superb so many different choices the Italian being my favorite and again the staff nikos Evi lovely Evi again nothing is too much trouble and anything you require they are happy to help if they can The brunch Gio and his colleagues again nothing is too much they really do go above and beyond I don’t think I’ve ever been to a hotel where this level of service is It’s the reason I keep coming back ! We have introduced many friends and family to this hotel and everyone of their opinions is the same Mr lefteris is the general manager of this hotel is great and speaks with the guest daily and really is the face of Mitsis Alila he knows how to run a hotel superbly The main resturant the food is served piping hot and plenty of choice The cakes are amazing especially the crep station The beach bar staff are friendly and work extremely hard as do the staff on the beach they are amazing especially vangelis It’s a hotel I would recommend to anyone looking for Luxery and a perfect vacation Perfect for any special occasion also

Myself, my husband and our two teenage daughters stayed at the Mitsis Alila for a week earlier in June. It was our first time in a long time to stay at an all-inclusive property, as it's usually not our thing. However, it changed our views on the all-inclusive experience. From the moment we arrived in the stunning hotel lobby we were so impressed. It is such a beautiful hotel. The food in all of the restaurants was fantastic! Really good quality, and so many options to choose from. Our two daughters have allergies to nuts and therefore it was a worry beforehand as to how we would navigate this. But we didn't have to worry because from the moment we arrived, we met with one of the hotel's nutritionists, Yota, who sat with us and went through everything. She then created a Whatsapp group with a number of the chefs and kept in constant contact with us throughout out stay to make sure that we were confident about where and what the girls could eat. They went above and beyond. So thank you Yota and the team! This extended to all of the staff throughout the hotel. They are just fantastic! There are too many to mention, but the ones who we had most dealings with and who made our holiday so enjoyable were Magda (Wine Bar), Dimitris (Buffet), George (Ouzeri), Katerina (Crepperie) and of course, Yota. I would highly recommend the Mitsis Alila. A visit to the nearby Kalithea Springs (20 min walk or 5 mins by bus/taxi) is a must during your stay. This is a beautiful historic site, set in a beautiful bay, with cyrstal clear water for swimming. We also took a boat to the nearby island of Symi. Would highly reccommend this too!