MITSIS FALIRAKI

My brother and his wife were staying at Mitsis Faliraki, and since he had a birthday recently, we were using this trip to celebrate his birthday late. Since my friends and I were staying nearby at another 5-star hotel (Ella Elissa in Kallithea), we decided to go over and give him a wonderful birthday surprise. Unfortunately, Mitsis Faliraki showed a shocking lack of hospitality. We were flatly refused entry to the hotel, even though we informed the staff that my brother was currently watching the evening entertainment on the property. The entrance area in the hotel was completely empty of guests at the time, meaning someone from the reception or guest relations who had nothing to do could easily have escorted us or helped us contact him. Instead, we were strictly told we were not welcome because a day pass had not been booked a day in advance. No flexibility or service-mindset was shown whatsoever. To make matters worse, instead of trying to assist us, the staff chose to call our hotel. This was both highly embarrassing and completely unnecessary. Before we left our own hotel, I had actually asked the reception how they would have react if the situation were reversed—if my brother came to surprise me. They told us that they would gladly have helped him find me so that I could get the surprise. To show my brother what a real 5-star experience looks like, I asked my hotel if he and his wife could come over to visit us instead. Our hotel welcomed them with open arms, and they were even treated to complimentary drinks during their visit. This is what true 5-star hospitality looks like! My brother’s own stay was equally disappointing. They were forced to change rooms after just one night. It was presented as an "upgrade" because their booked room category was unavailable, but clearly it was just a cover-up for the hotel being overbooked, with nothing but a joke of a fruit platter as compensation. To make matters worse, he told me that the food was a massive letdown, very poor variety and hot dishes were often served cold. Mitsis Faliraki claims to be a 5-star resort, but their management and staff lack the basic understanding of customer service and hospitality that defines a true luxury establishment. We will definitely never step foot in a Mitsis hotel again.

erini and carlo is the best service in main resto

Great location, chilled & relaxed hotel. Staff amazing, lovely clean & pleasant rooms, food was good, lots to choose from. My fave was the spag bol, restaurants for dining were delicious. Evening entertainment was great, enjoyed the international dance group. Atmosphere was lively every night. You need to get down to get a sun longer before 8.30am. No issues , lots to choose from. If you want branded drinks, you need to ask. Only 1 bad thing to say, the older cleaner with grey hair was very rude to me One night when I went to use the reception toilet. Avoid her if you don’t want upsetting

Savvas was a lovely guy and helped us lots :) made us happy and welcome at our trip . Excluding the larping

SERAFIA is the best Thank You for all 😋😀

My husband and I had a wonderful stay here. The staff in this hotel are exceptional at providing a 5 star experience. Their attentiveness to detail, fabulous customer service and dedication to delivering a memorable experience to guests is something this hotel group have really mastered. The Greek people are the reason my husband and I love visiting Greece so much and this shines through at this hotel. Nothing is too much trouble. If you have queries or concerns they will listen and help you urgently. If there’s something you’re not happy with at the hotel they will go above and beyond to fix it. I can recommend the rooms with the swim up pool if you love to have the option of swimming to cool down any time you like. This was a lovely feature with our room and we used it almost every day to relax in together and enjoy a swim in private. They make an effort to serve different cuisine from around the world each night which is a nice touch for guests visiting from around the globe. The food was excellent and I enjoyed trying different things I hadn’t tried before. The Mexican night was my favourite. The corn is SO GOOD. The chimichangas was also super tasty, highly recommend trying. The crepe bar is fantastic and you can also get fresh pizza each day which is stone baked and genuinely some of the best pizza I’ve ever had. I don’t drink alcohol but the pink lemonade and Berry Smash mocktails have been wonderful this week. Having fresh drinks in your mini bar each day is also lovely. The à la carte restaurants are superb, book before you arrive, it’s well worth it! The hotel is very clean. Cannot fault that whatsoever. The pool toilets are always clean and the maids do a fantastic job of freshening your room each day. The pool is lovely but I advise going down at 8:30 latest to get some sun loungers as these go quickly. The beach right on the resort is also a lovely clean beach with the option of water sports and boat hire too. Thank you for a lovely stay this week, we will definitely be returning and wouldn’t hesitate to visit the Mitsis group again. You truly went above and beyond to make our stay so special.

We had a couple of issues when we first checked in to Mistsis Fakiraki but the staff here are so friendly and helpful and the guest relations team completely turned it around for us. The hotel looks beautiful and the pools and à la carte restaurants are fantastic. All inclusive is very good value for money as you can eat at all of the à la carte restaurants once per week and there’s a huge selection of drinks and cocktails included. The main buffet restaurant is a little more limited than some other all inclusive hotels we’ve visited but they do make up for this with the à la carte options. The rooms are clean and comfortable but it can get quite noisy with the main strip close by and with other guests around you, not quite sound proofed enough to avoid hearing people walking around. The staff are the biggest highlight of and the biggest credit to this hotel, they absolutely made our stay after not having the perfect start.

daria was an amazing waitress. incredible sevice