Mirador Maspalomas by Dunas

The hotel features a pair of nice pools, a variety of fun activites for children and adults alike and the staff are very helpful

It is a fine hotel. But it can use maintenance. A plus point is that the staff is incredibly friendly and it is really child-friendly. The room is spacious enough, and as a family room by the pool, you have a nice large terrace. Enough food in the restaurant. The downside is that there is no damage (see photos). The pool is nice, but also many tiles are broken and the step is half-broken. You can park in the hotel garage for 10 euros per day, but it is super tight.

Great hotel, good facilities. Great daytime and nighttime entertainment. Rasiel is absolutely fantastic!

What can I say.....just had the best week here. Check-in was quick an easy!! Room was perfect and cleaned daily (although we thought that was a bit much), happy to make my own bed even on holiday 😆. Day time and evening entertainment was fantastic!! Be Creative animation team.....you guys are amazing, so much energy, getting everyone involved your are a great asset to the hotel! Food there were many different options and as a fussy eater I found that there were plenty of options to choose from. The bar staff were amazing, although the bar does get extemly busy at times. Location - There is a beautiful park - Parque del Sur ten minutes walk away. It cost us around 8 euros to go to Playa del ingles beach and the hotel do a free bus to Maspalomas beach! Both beautiful beach's!! Holiday world is also close by 14 minutes walk which has fair rides, bowling etc. I came with my partner, and will 100% be back with the younger members of the family, as I know they'll have an amazing time!!

Hotel was lovely. Food is delicious. The animation team are amazing. Very energetic and fun.

The animation is the best ! Loved the hotel and the food was great!

A fabulous hotel for 3 star . Food was delicious and always fresh and hot , excellent variety . Hotel always clean and tidy , staff so friendly. Entertainment fantastic , Rual and Mario and the whole team work so hard non stop all day and night . Dani on reception so helpful , Mario, pedro and Gracie at pool bar such lovely people . Don’t listen to bad reviews on here as we had an amazing holiday . Yes , sunbeds do go early unfortunately . Yes , you do queue for drinks but there system is fair and moves very quickly . Yes , pool is noisy but a great atmosphere.Quieter pool behind main pool or kids pool at aqua park . Not for everyone but great for us . I would even give it four stars . Loved it

The entertainment team were great and activities were so fun! Raul was amazing

The hotel is clean, the staff have been incredibly friendly and hard working. Very impressed with the entertainment staff! Lots of energy. The food was good. The pool area is clean and tidy.

Entertainment team very interactive

Good entertainment very nice people

Very interactive and get everyone involved all of the time. Never judge and always have smiles on their faces.- Cristian is the best.

Good animation team but needs a lobby bar great sports bar and burger bar love and hate And Cristian I love it and the best

We have just returned from a wonderful 5-night stay at the Mirador Maspalomas, and once again it was amazing. From the moment we arrived, the reception staff were friendly, helpful and efficient, getting us checked in quickly. The rooms are comfortable, spotlessly clean, and have everything you need for a relaxing stay. The food is exceptional, with a fantastic variety to choose from every day. The poolside snack bar is also excellent. The restaurant staff work tirelessly to keep up with demand, always with a smile, and you’ll constantly see the cleaning staff around the hotel making sure everything is kept immaculate. We absolutely love this hotel and it’s one we keep coming back to. The entertainment team had changed since our last visit in May, and I’ll admit I was a little disappointed at first because we’d grown attached to the previous team. However, the new team quickly won me over. They are a lovely group of guys who work incredibly hard. Filippo, the team leader, has an amazing passion for his job, and Samuele, Dani, Cristian and Mario all did a fantastic job keeping everyone entertained, especially considering they’d only been there a few weeks. My only suggestion to the hotel owners would be to stop changing the entertainment agencies so often. As regular holidaymakers, we build a real connection with the entertainment team, and they’ve now changed three times in just eight months. They really do become a big part of what makes our holidays so memorable, so please try to keep them together. Thank you to everyone at the Mirador Maspalomas for another fantastic holiday. We hope to see you all again later this year!

We travelled as a family of 4 with two young children, the hotel was very clean and friendly staff. Food was nice but not the best for allergies. We requested a room change on the first day due to a few issues in the room and they sorted it within 24 hours which was great. Wasn’t impressed that we had to pay for air-conditioning, expecially having small children. One reason I picked this hotel was the kids pool, which was closed the second day we arrived until our last full day - this was disappointing. Reception staff were really helpful. Entertainment was ok, could be better and I think taking write bands on the last day at 6 when we were being picked up at 730 wasn’t great so we couldn’t eat before leaving for our flight - again with young kids. Lads in the day entertainment was fab. I would return & recommend the hotel.

Friendly staff and excellent food - but sadly ruined by the inescapable evening entertainment. The hotel is built around a central pool which all the balconies face - and between around 8:30 and 11pm EVERY evening there is "entertainment" down by the pool at ear-splitting volume. If you want an early night for your trip, have kids who need sleep, or just fancy enjoying some quiet time on the balcony, forget it. The noise made it impossible for us to hear each other on the balcony (3 floors up and almost as far from the speakers as you can get) - the alternative is to go in the room, shut the doors, and swelter with the rubbish ceiling fan (freestanding A/C requires having the balcony door open to route the 9" exhaust tube). And my god - on "drunken karaoke night", things were ten times worse. If you want noisy music every single night, this is a great hotel. If you prefer something quiet, don't even think about coming here.

The holiday entertainment was enjoyable, well organized, and suitable for all ages. It created a lot of fun annd great atmosphere. Enhanced the overall vacation experience. The guys Samu, Cri were amazing. 5 stars from us.

the animation team are the best part here. fillippo is amazing and so good at his job. he gets everyone involved and creates a good atmosphere day in day out and when he’s doing the nights it is always so fun and entertaining. he is so good with the kids and makes sure when he’s doing the entertainment it cateres towards both kids and adults. he is so diverse too and can tranlslate everything into several languages. he really was the star of the show and we enjoyed every bit of the nights he hosted. cristian and samu are also great and were really good in the day. i hope the animation team know how loved they are becuase they are all stars!! samu did tell me in too old to meet the mascot though sigh so annoyed😡😡 joking i’m not mad about it the food is really repetitive. they only really cater to a set group of people and they don’t do well for picky eaters or kids in general. the chicken nuggets one night was pink and on a different night we saw flys landing on the food but i do think the flys were probably jsut becuase of the outside so no hate to the cooking team. the breakfast is the same thing everyday too. the location makes it so you have to get taxis everywhere and when you come in a big group like we did it’s hard to get taxis. the taxis are pretty cheap though unless your going to puerto rico but that’s not really a fault of the hotel. the cleaners do a great job but they really need to start knocking on doors instead of just walking in on people. i know everyone was upset over the animation team changes but trust me the new ones do the job perfectly! the aldi next store is cheap too!! my only tip is if you need anything from the animation team go and find filippo mainly as he is super helpful and is always around somewhere if you can’t find him samu is always around too

Great hotel entertainment is great Samu was a very very good entertainer and very freindly. fun times.

Amazing experience! Had a lovely holiday staff were always super nice. Samu, Mario, Filippo have all been great so many good activities.

During our week at the Mirador we participated in various activities that were put on by the excellent entertainment team! They always made us feel welcomed during our stay and helped make the holiday even better. Especially Samu he always came over to get us to take part in the activities and made us feel welcomed.

Good entertainment and friendly staff with samu

We definitely would return to this resort, entertain really good for family’s and children. Samu really good with the children and friendly.

What an amazing holiday we had. Mario the kids club entertainment was absolutely amazing! He was so friendly and fun 😁 We had such a great time doing all the activities and the children loved it . All the staff are so happy & friendly and we cannot wait to come back.

I have to say , I'm only 3 days here so far but I'm enjoying every moment, from the food all the way to the best staff here, animators are the best , especially Sami, very funny dude, keep this man here !! ☺️

Samu is a great guy and should give him a raise (more money)

Hotel is wonderful Samu has been great with helping us out, the entertainment is good great atmosphere and vibe food is nice aswell plenty of options.

Really enjoying our stay! Specially animation team Mario, our son loves it when he is around and keeps looking for him. Good experience overall.

Just back from a 10 night and all I can say is we wish we was still there! This was my first Hoilday as a solo parent travelling with my 2 children, I was nervous but as soon as we arrived we were made to feel welcome. We traveled on a package deal with jet2 and check in was quick, the reception staff were friendly, polite and helpful. We were allocated a lovely ground floor room in B block with views of the pool. The room was large spacious and spotlessly clean. The balcony was large and had the sun all day- we had 2 sun loungers and table &chairs plus the lovely view of flowers and the pool. Maid service was every single day and they cleaned the room to an excellent Standard, fresh towels and bedding and even folded the children’s pjs and put their teddies sitting up in the beds- which was a lovely touch. The pools were large, clean and warm. There was plenty of sun loungers and even when people were putting their towels out, we always managed to find a sun lounger. My children loved the pirate ship and little slides in the children’s pool. The restaurant was bright, clean and had an excellent choice of food. The food was fresh and hot. The restaurant staff were all friendly and said hello as you entered the restaurant. On the evening of my daughters 4th birthday the staff went above and beyond to make her evening special- I paid for the birthday package and she has a dairy allergy so the chef made her a special birthday cake. A man waiter and lady waitresses were so lovely and made a fuss of her, took photos and sang happy birthday to her. She was presented with a beautiful birthday cake, cuddly dolphin and even a bottle of sparkling wine for me, the table was decorated with balloons and little hearts and chocolates. A card and sweets were also left in the room for her. We can not thank the staff enough for making her birthday so special. The entertainment team worked very hard both day and night and made sure everyone that wanted to take part were included. My children loved the mini disco and the greatest showman show. The pool bar was great for lunches and served chips, pizza, burgers, toasties, hotdogs and salads. You can also help yourself to fizzy drinks, juice, water, hot drinks, wine, beer and slushies plus ice cream. Guests were mostly families and older couples. We found everyone to be respectful and friendly. The evening entertainment finished just after 10pm so by 10:30pm the hotel was quiet which was perfect. The all inclusive stops at 11pm. If you come out of the restaurant and turn left an Aldi is next door. If you come out and turn right and then take the first right there are some restaurants and gift shops. It’s also a 15 min walk to a shopping centre that has a Zara and a great sweet shop. There is also a free bus down to the beach just outside the hotel or over the road from the hotel there is a taxi rank. The taxis are cheap and drivers all friendly and helpful and take card payments. It’s well worth getting a taxi to playa del ingles beach- beautiful beach and gift shops. Evening out to Hoilday world is highly recommended as is the camel safari and palmitos park. We also visited angry birds activity park- great fun! Thank you again for an amazing stay at a very welcoming hotel in a beautiful island! We will be back

Absolutely fabulous stay! The food was incredible, always plenty to choose from and always warm whether in the restaurant or at the pool bar. So much variety with themed food nights that kept things interesting. Drinks on tap, plus ice cream and slush machines for the kids which went down a treat. The hotel is spotless, you constantly see the cleaning team working hard, and it feels very safe and secure, perfect for kids to run about and enjoy themselves. This is our second year here and once again the highlight was the kids entertainment team. Omar and Geolle (apologies if I’ve misspelled it!) were amazing with my wee one, and the whole team in general were brilliant. They are completely focused on the kids and making sure everyone is having a great time. The evening shows were fantastic and my wee one even got to be part of one, she absolutely loved it! Moments like that make the holiday. A huge thank you to everyone, from cleaning and security to reception, restaurant and pool bar staff. Every single person plays a part in making this place so special, and the entertainment team really stands out. We’ll definitely be back for year three next year!