MINOS IMPERIAL LUXURY BEACH RESORT

Wellness spa We were looking for some information as we wanted to experience a spa treatment. But what we discovered was such a lovely welcome and such amazing understanding that we had a full couples package which involved a masseur, face, feet, body therapy all which were excellent! Poopy the manager was so great at explaining everything, for asking and listening and advising the best for both my wife and I. Then the therapists Migena and Elpi carried out the experience so well. SO Relaxing, such a great visit as we had 3 over the week which was the Couples Offer. We even had to change one treatment at short notice which Poppy did without any fuss. Nothing seemed difficult. So well done the Wellness Spa and when we return to the hotel We Will Be Back!

Wellness spa Poppy was very professional and explained each treatment available for us to try. There was no pressure to sell any treatment. We had the couples offer which was excellent value for money and very worthwhile.Our therapists were Sofia and Elpi. Both ladies excellent and very skilled in each treatment of body scrub, full body massage, head and foot massage and facial. We had use of steam and sauna and jacuzzi included. I recommend others to try this wonderful spa with lovely staff throughout. Thank you for making our holiday extra special. Well done

We recently stayed at Minos Imperial and came away with a really positive impression of the hotel. One of the first things we noticed was how well the grounds are maintained. The gardens, pools and communal areas are kept in excellent condition, and it's clear that a lot of care goes into the overall upkeep of the property. The resort is spacious, so even when there were plenty of guests around, it never felt overcrowded and there was always somewhere peaceful to relax. The staff were another real highlight of our stay. Everyone we encountered, from reception to the restaurant and housekeeping teams, was welcoming, friendly and genuinely happy to help. They always greeted us with a smile and made us feel well looked after throughout our holiday. The food also exceeded our expectations. There was a good variety at each meal, with plenty of fresh options and something different to try each day. We particularly enjoyed the à la carte restaurants, which offered a great change of pace and were of a very good standard. Overall, Minos Imperial offers a beautiful setting for a relaxing holiday. The combination of the well-kept facilities, spacious layout, attentive staff and enjoyable dining made for a memorable stay. We'd happily return and would recommend it to anyone looking for a comfortable and relaxing resort in Crete.

We had a fantastic stay! The hotel is set in beautiful natural surroundings, with stunning scenery everywhere you look. One of the highlights was the incredible choice of pools—there are so many to choose from that it never felt crowded, and each one had its own unique atmosphere. There's genuinely something for everyone, whether you're looking to relax by the pool, enjoy family activities, or simply soak up the peaceful surroundings. The grounds are well maintained, the setting is gorgeous, and the whole experience felt both relaxing and enjoyable. We left feeling refreshed and already looking forward to coming back. Highly recommended for couples, families, and anyone wanting a beautiful getaway in Greece!

We’ve had a really lovely stay at Minos Imperial Luxury Beach Resort & Spa. What stood out most was the staff, who were consistently warm, attentive and genuinely helpful throughout our time here. Everyone we interacted with went out of their way to make sure we were comfortable and enjoying our stay, and it made a real difference to the overall experience. The pool areas are excellent, with plenty of space to relax without ever feeling crowded, and the beach area is just as impressive. Having both the pools and the sea so easily accessible made it very easy to switch off and enjoy a proper break. Mr Minos himself, the owner, was lovely and very attentive, making sure that we had everything we needed for our stay and organising bookings at the restaurants which were excellent. Overall, we've had a great experience and would happily recommend it to anyone looking for a relaxing stay in Crete.

I am genuinely saddened writing this review. Me and my partner came here to send 8 nights, but we only stayed 2 before deciding to book another hotel in hersonissos. There is absolutely no way this is a 5* hotel. The infrastructure is way below expectations of a 5* hotel and the location is horrendous. The rooms deserve much more quality and cleanliness to be deserving of such rating. We paid for all inclusive, but still had to pay for soft drinks like milkshakes, orange juice by the par pool. On our second day they didn’t even have an ice cream to accommodate milkshakes. All the cocktails on the menu are paid extras, with only a limited supply of beverages being included in the all inclusive package. The A La Carte restaurants on site require 48 hour reservations which is diabolical, even though they’re not busy at all. Reservations also can only be done between 15:00-18:00 You also have to reserve for the lunch menu the day before. Staffing levels should also be higher for a 5* resort, too many times we were waiting around for service. The only positives I take away from this resort would be the scenery around the pool/beach. Otherwise this has been a huge let down and a whole £2000 wasted. My poor experience subsequently resulted in us staying elsewhere for an extra £1000 so please don’t make the same that we did.

The most shocking part of this experience is not the hotel's service failures, but its decision to publicly provide false information about our reservation. The hotel claims that we booked the cheapest mountain-view rooms and were upgraded out of goodwill. These claims are objectively untrue. Our reservation was for two Island Suites with Sea View, paid in full by us,non refundable, with no complimentary upgrade involved. Making mistakes is understandable but publicly misrepresenting a guest's reservation details in an attempt to discredit their experience is not. Clarification is needed because honesty and transparency are essential, especially when responding to reviews that future travelers will rely on when making their decisions.

We was disappointed with our stay at milos imperial. We booked this hotel as a last minute booking after our holiday to Dubai and Abu Dhabi was cancelled. We booked as the hotel is advertised as a 5star resort with a Michelin star restaurant and good facilities. This hotel is a 3 star at best and needs its ratings reviewed immediately. Many things advertised are no longer available. No Michelin star restaurant available any more. Water slides no longer in operation. Safe box in room not working and not fixed down so can be just picked up if it was working. None of the swim up bars are in operation any more. Activity hall for the kids is in dangerous condition glass doors missing with metal door closers still in the floor open to be stood on, old bbq’s ice cream carts and furniture to shoved in hall area around the pool with glass doors viable To everyone. None of the jacuzzi areas in the main pool work, many of the pool grills around the different pools missing lawn areas around the Olivia bar left uncut and in poor condition. Food is of poor quality in all areas just cheap cheerful food mini bar in room unplugged on arrival and contained 1 bottle of water per day. Rooms are in a very tired state for a 5 star hotel. Overall the hotel is of satisfactory state and if advertised as a 3 star all Inclusive I would have no issues but a 5 star advertising it definitely isn’t and I understand it was a raddison blu hotel until a short period of time ago and the new owners probably need to invest a lot of money into the upkeep and bringing it back to its former glory but the rating needs to reflect this. Would I book again? Not at the current prices and ratings

Please be prepared to a very detailed and long review! First, I would like to clarify that the rating I gave this hotel is entirely due to several exceptional staff members who demonstrated professionalism, empathy, and a genuine willingness to assist guests. Special thanks go to the georgeus ANNA from Reception, GEORGE and NICOS bellboys, LIANA JOY from Housekeeping, the Dinning room Team- ADAM, FRANSISCOS and CARMELLA, JONAS the bartender at the pool bar, as who looked after us throughout our stay. Their service, kindness and dedication were exactly what one would expect from a luxury resort, they deserve recognition for their efforts. Unfortunately, despite the beautiful facilities and impressive appearance of the resort, our experience with Reception was far below the standards expected from a luxury hotel. I had read previous reviews mentioning concerns about the staff, but I genuinely believed those experiences might have been exaggerated. Regrettably, our own experience during the first day confirmed many of those concerns. We arrived at the hotel at approximately 09:15 AM. During our arrival, we completed all the required check-in formalities, including providing our details, email address, signatures, and all necessary documentation. At that point, we politely asked whether it would be possible to use our breakfast entitlement on the day of arrival instead of on the day of departure. We had a late-night flight scheduled and knew we would not be able to enjoy breakfast on our departure day. In addition, we had paid for an extra night solely for convenience despite not actually staying that night. The receptionist, Johnny, immediately refused the request and informed us that breakfast service had already ended. This explanation was confusing, as breakfast was officially served until 10:30 AM and we arrived well before that time. Shortly afterwards, another member of staff approached us and asked why we were not having breakfast. After hearing our explanation, he immediately arranged an alternative solution and made sure we were able to eat. This clearly demonstrated that the issue was not hotel policy, but rather the way our request had been handled. We know that check in time is 15:00, we've paid 80€ for early check in and took an alternative room while they prepare our rooms as check out time is 11:00. We waited several hours for our room. After completing all registration procedures, we expected the check-in process to be straightforward once the room became available. However, when check-in time finally arrived, the same receptionist required an unusually long time to process our room assignment. Moreover, our reservation had already been fully paid through Booking.com and the only remaining step was for Reception to charge the virtual credit card provided by Booking.com. This was a procedure that could have easily been completed during the five and a half hours we waited for our room to become available, or even after the room keys had already been issued, rather than causing additional delays while repeatedly checked the system. The process felt unnecessarily slow and disorganized. Furthermore, when he gave us envelops for the room in the early morning, he gave us adjoining rooms, we already knew our room numbers, suddenly they gave us two rooms far from each other's. We were told that the adjoining rooms originally assigned to us were no longer available because they had already been occupied. However, this explanation was difficult to understand, as those exact room numbers had been provided and confirmed to us earlier that morning. If the rooms were already occupied, it remains unclear how they were initially assigned to us. When I later returned to Reception to raise concerns and request to speak with the Duty Manager, I was met by the another receptionist MIKE, rather than allowing me to speak with management, he repeatedly insisted on knowing the details of my complaint first. He became argumentative, refused to connect me with a manager and insisted that I write my complaint on a piece of paper so that someone could contact me. I found this highly inappropriate. Guests should never have to justify why they wish to speak with management, I was informed that no staff member was authorized to assist us without management approval. We then waited approximately 15-20 minutes while staff attempted to locate the manager. Nobody seemed to know where she was and during that time there were other guests at the Reception expressing complaints as well. Fortunately, ANNA from Reception intervened. She listened carefully, showed genuine empathy, and made every effort to help us. Since the manager was still unavailable, ANNA spent time trying to find solutions and assist us wherever possible. Her professionalism and attitude were in complete contrast to the experience we had with other reception staff, and I am genuinely grateful for her help. After a while, the manager arrived, she was professional, welcoming and genuinely attempted to help us, for which I am thankful. She suggested solutions for us, However, during the discussion she began speaking Greek in front of me regarding my case. Since I could not understand what was being said, it made me feel excluded from a conversation concerning my own situation and created uncomfortable experience. After we decided to stay in our rooms, despite the inconvenience, I started inspecting the room, noticed significant cleanliness issues; There was visible dust on the floors, around the staircase area, inside the balcony door tracks, and underneath the sofas. Some of these areas appeared not to have been cleaned for a considerable period of time. We reported these concerns to Reception, but no action was taken. I used the WhatsApp number listed on the hotel's official website to contact Reception as they did not explain how to dial to reception. To this minute, I have never received a response to that message also sent message through Booking, same, no answer until this minute ! When I later called Reception directly, the same receptionist, MIKE appeared to recognize our room number but initially did not answer. After eventually responding, his tone felt dismissive and sarcastic. What made this even more frustrating was that guests staying in our second room called Reception only a few minutes later and received an immediate, polite, and professional response. We also requested a cover for a blanket. Although this was a simple request, it took approximately 40 for the item to arrive. Unfortunately, the level of service provided by "certain reception staff" depended heavily on personal attitude rather than professional standards. Overall, the resort itself is beautiful and most of the departments provide excellent service. The restaurant staff, housekeeping , public area staff, pool and beach bar teams and several individual employees consistently treated guests with professionalism, respect, and kindness. However, the Reception Department requires significant improvement. Staff should receive additional training in customer service, communication skills, conflict resolution, empathy, and hotel systems. Guests should never feel dismissed, ignored, spoken to sarcastically, or prevented from speaking with management when they have legitimate concerns. This hotel has the potential to provide a truly exceptional luxury experience. Unfortunately, during our stay, Reception was the one department that consistently failed to meet that standard.

The location is excellent, the food is delicious, and the service has been outstanding. A very special thank you goes to Arina, who provides beach service. She has been absolutely amazing throughout our stay. Always smiling, attentive, and genuinely caring, she went above and beyond to make sure we were comfortable and had everything we needed. Also, Sonia from the restaurant is very kind and has warm attitude. They are truly a great asset to the hotel. The only area that could be improved is housekeeping. The cleanliness of the rooms could be better. We would definitely recommend this hotel.