Millennium Hotel

I had an amazing stay at the Millennium Times Square Hotel! From the moment I arrived, everything exceeded my expectations. The location is perfect, the rooms were comfortable and clean, and the overall atmosphere made my trip even more enjoyable. A special thank you to Jenny at the reception. She was incredibly professional, welcoming, and genuinely helpful throughout my stay. Her friendly attitude, efficiency, and attention to detail made check-in and every interaction a pleasure. She truly went above and beyond to ensure I had a great experience. I highly recommend this hotel to anyone visiting New York and will definitely stay here again. Thank you to Jenny and the entire team for making my stay so memorable!

I was incredibly disappointed with my stay at the Millennium Hotel Broadway Times Square. I booked this hotel expecting a clean, well-maintained property in a prime location. While the location is excellent, the accommodations were anything but. My first room had numerous issues, including a bathtub that would not drain, a toilet that would not flush properly, and what appeared to be black mold in the bathroom. These conditions were unacceptable, and I requested to be moved to another room. Unfortunately, the second room was not much better. The air conditioning had to be serviced because it was not functioning properly, the toilet continued to have flushing issues, and there were visible stains and signs of poor cleanliness throughout the bathroom. It was evident that routine maintenance and housekeeping standards were lacking. The most disappointing part of my stay was that these were not isolated inconveniences—they reflected a pattern of poor upkeep that should not exist in a hotel that advertises itself as a four-star property in the heart of Times Square. I also had mixed experiences with the staff. One employee was courteous and genuinely tried to help, but another was dismissive and unprofessional when I raised legitimate concerns. I documented these issues and contacted Guest Relations directly before posting this review because I wanted to give the hotel an opportunity to address the situation. They never did, and hope they do in order to prevent legal action from being taken. I also hope that they take these concerns seriously and make meaningful improvements for future guests. The location is the hotel’s greatest asset, but location alone cannot make up for unsanitary conditions, maintenance problems, and inconsistent customer service. Based on my experience, I would not stay here again and cannot recommend this hotel to others.

This hotel is in a great location, but that’s all it has going for it. Our first room had black mold in the bathroom and all the furniture was old and disgusting. Carpet was gross. Manager moved us to their best suite. It looked great at night. Woke up to my grandson sleeping next to live roaches on the table next to him and later sitting on the sofa a roach crawled up my arm. Two nights was enough for us.

During the NBA Finals week, I checked in after a long travel day to get into a room that was not up to standard as far as cleanliness and presentation. There was visible damage in the room and it had a strong odor of cigarettes. When I shared my concerns with the front desk, Sue Ellen was so NICE and helpful. With zero hesitation she helped relocate me to a new room and apologized for the other one. Sue Ellen was quick, accommodating and even asked if I needed additional help with transferring my luggage from the other room to the new one. I can imagine this was one of the busiest times in the city/hotel and she made sure to do her best to assist me. Thanks to her, my experience improved for the better during my stay at Millennium Hotel. Great service on her part, Sue Ellen!

Wooow I really like the service and the rooms are very comfortable and clean

Unfortunately, our stay was very disappointing. We specifically booked and paid a premium for a "Premier Double Room with Two Double Beds - Ball Drop View" because the view was the entire reason we chose this hotel. We understood the hotel was older, but we accepted that because we wanted the advertised Times Square/Ball Drop View experience. Upon arrival, we were assigned Room 4207, which had peeling ceiling surfaces and visible mold, including mold in the bathroom. After reporting the issue, we were moved the next day to Room 4704. While the second room was in better condition, it still did not provide the Ball Drop View that we paid for. In both rooms, the view was far from what was advertised. We were told that the Ball Drop View rooms are essentially first-come, first-served and that because our reservation was made through Booking.com, we were not prioritized for those rooms. If that is the case, the hotel should not sell a specific Ball Drop View room category without clearly informing guests that the view is not guaranteed. I spent a significant amount of time researching hotels and paid almost $1,000 more for this room category specifically for the view. My family was extremely excited and looking forward to the experience, and we were very disappointed when we never received the room type or view that we booked. I would not have paid the premium price had I known that the advertised Ball Drop View room could be unavailable upon arrival.

Catherine was most helpful checking us in. She was pleasant, friendly, and attentive. The hotel was nice. However I didn’t realize until the last day of my stay that they have coffee machines available for the rooms but you have to request them. We had no cups or coffee machine but we had an ice bucket.

This hotel is ok for the value but not much more. Stayed here for a work trip and booked quite quickly having not looked into it too much. I wanted somewhere central and for good value. The check in staff were wonderful and in fact all the staff you encounter are. I was on the 41st floor and was so excited with my view. Unfortunately, however, being a stone throw from Times Square has its downsides, I could hear it as much as I could see it. I don’t know if this was timing with the World Cup festivities but there were crowds and sirens and loud music until the small hours, and to top it off the billboard lights flash through the gaps in the curtains as well. Considering I was heavily jet lagged and still couldn’t sleep says something. The rooms and amenities are definitely in need of an update and an upgrade. The furniture was tired and falling to pieces, although the bed was very comfortable, the room clean and spacious as well. Could do with a little update and amenities like a fridge/coffee machine/water as a minimum.