Mena Palace

If you want rudeness, hussle and bustle from guests that can't be controlled go there. Want to loose weight, go there. Nice hotel but spoilt by vast majority of rude impolite guests. Spoilt my whole experience

Visited june with friend. Had a late arrival and the security guard nickolay took all our bags from us and showed us to our room. He even got some sugar for us to have a cuppa before bed. The hotel is nice and kept clean. Maids are a bit hit and miss but didn't bother us. Now food.....if you like tripe soup,borscht, fish soup then you fine. Mains instant mash and some kind of meat in sauce lots of fish, chips plain spaghetti and bolognaise sauce, desert same tasting cake and fruit. Salad was bowl of lettuce with olives or sweetcorn through it. There was spring onions but only the green part and a red cabbage coleslaw and white cabbage coleslaw mix and pickled vegetables. The restaurant was a nightmare people pushing in front, reaching over you, and pilling plates with food. So after 3 days we decided to eat out. The bar was ok not being a drinker I did try the cocktail, it was ok. But plenty juice and tea and coffee available. Katerina on the bar is great she has a good grasp of English. Also nickolay on the Reception/bar was nice. Wouldn't go back but thats because of the eastern European guests.

The hotel itself is lovely and clean. Staff very friendly and welcoming. Food was terrible, lukewarm at best, I had a vegetable stew only to find chicken in it! Egg I waited for at breakfast was inedible as only half cooked, will post a picture. Pork and fish was dangerous to eat as was lukewarm so we didn’t eat it, Pool is small but it’s ok. Not many sunbeds but as long as you go early you’ll get one. Lifts can be difficult especially at busy meal times be prepared to use the stairs. Location is pretty good can access the beach from the exit going left or right from the hotel. Beach is beautiful and easy to find a quiet spot, sunbeds if you want one is 16€ for the day. All inclusive bar is 10am til 10pm which is early for a hotel bar, they had a cocktail bar but wasn’t open when we visited. Other guests can be rude and push infront at the bar and restaurant, also take more food than they can actually eat, some took full plates of fruit only to leave it to be thrown away, I know I’ve complained about the food but that’s just plain greedy. Coffee machine serves good coffee, lots of choice of fruit tea too. I would return to Bulgaria but not this hotel unfortunately

The hotel is bang average but clean for the price. Unfortunately the food is very poor. Same choices over and over again…cold at every meal and they regularly ran out of food. One example is the snacks ran out within 20 minutes of the start! They said they cooked 10 pizzas for the 100’s of guests and I should get there earlier, great customer service!! They then brought me a tray of croissants to keep me quiet but unfortunately these were frozen in the middle! If you like a choice of warm food for dinner or food available for more than 20 minutes then I would avoid this one…

Myself and my wife went on a holiday package to Mena Palace Burgas Bulgaria from .06/09/2025to 13/09/25. The hotel is situated in a perfect location, shops, seaside and lots of entertainments all around. The rooms were large and room service was done everyday. the cleaning ladies where extremely polite and helpful. The reception staff (Georgie/Keti behind the counter where always polite and very helpful and accommodating. The Security staff Nicolai very jolly guy and shenol very polite and helpful. The outside bar again very nicely situated, the staff ( Vitoria/Tudor and Georgie ) very extremely polite and helpful. The restaurant again the food was outstanding different menus everyday. The staff manager Nelly she was very polite, helpful and accommodating. The kitchen staff ( Dimitri) and his remaining team where very helpful and polite. The whole hotel was very clean and tidy, will recommend this hotel 10 out of 10 points. WELL DONE TO THE WHOLE TEAM AT MENA PALACE.

So the hotel is nice enough, staff friendly and helpful, generally clean and the food and drinks aren't bad considering it's all inclusive but there is no way this is a 4 star hotel, it's aged and dated.... good points are the staff, drinks and convenient location, the rooms are OK but ours (202) had mould in the shower, cracked tiles, leaking shower screen and the ac is nothing but a fan with no cooling effect. But by far the biggest issue is the lack of shared space, there are by far not enough sunbeds, (roughly 100 for a hotel with maybe 400 rooms? ) same goes for seating at meal times just not enough seats especially when kids sit alone on a table to avoid sitting with their parents. Hotel is ok as a base but needs some investment and the cook needs to eeason the food.

I went with my friend for her birthday. All of the staff were very friendly and helpful especially our favourite Todor, whom was very attentive and made our experience very pleasant. additionally the security was excellent. Nikolay made us feel very safe as we are two young women. the waiters were efficient aswell as smiley. Georgi the receptionist was lovely and outgoing. the ambiance was lively and very close to the strip. the customers were also very nice. the rooms had AC which was a need. our only criticism is that the bar should have stayed open later.