Meltemi Coast Suites

We received no check-in information before arrival. When we showed up, the reception was closed, no one answered the phone, and we were left standing outside with no way in. Luckily, some other guests happened to be around and helped us get access. That is not how a stay should begin. The apartment itself was of okay standard – nothing special, but fine for the price. However, the entire experience was overshadowed by unbearable noise: extremely loud ventilation fans ran from 09:00 in the morning until around 01:00 at night, shaking the bed and making it impossible to relax or sleep while they were on. Bathroom cleaning only happened once during our 8-day stay. We received fresh towels once without asking, but had to request them the other times. I cannot recommend this place under current conditions.

I had a paid reservation for an apartment with a sea view, and at check-in I received a room with a partial sea view. From the reception they told us that they have no other rooms available and they will return the difference, asking us how we want it: cash or card. I said cash and after 2 days when we requested payment, we were told to contact the agency. We arrived at the location at 10 a.m., according to the schedule set by the agency, and we received the room around 4:30 p.m., the reception informed us that check-in is at 3 p.m. After we entered the room, we wanted to rest because we had been away from home since 2 in the morning and the surprise, above the room we could hear a lot of noises, they came from a gym, dumbbells, dumbbells, which sometimes shook the room , the program of the room being from 7.00 to 21.00. Cleaning - although both on the website and in the instructions in the room it was written that daily cleaning is done and towels are changed upon request, in the 7 days of my stay, I benefited from 2 visits by the cleaning staff, in which the first time they took the trash and made the beds and the second time changed the towels and sheets without picking up the trash. I notified the reception, but no one came to clean until the end of the stay. The location is very good, the rooms are furnished in a modern style, close to the beach, with a very good restaurant on the ground floor

Conclusion: Worst place we ever stayed so far, couldn't sleep more than 2-3h per night even by using earplugs, I wouldn't make this mistake a second time, we had a totally horrible stay here and wouldn't recommend at all. Below is a detailed list of pros and cons. Pros: -location was acceptable, near the beach but right on the busy street, you can hear all the noise from the restaurant below and the gym above -cleaning services were good, the cleaning ladies even washed for us a few dishes we forgot about in the sink -wifi acceptable, was still doing us problems sometimes but not very often, sometimes you can even have signal from it on the beach Cons: -fake advertisement on the apartment booking page, they added photos from their best apartment and gave us their worst, which is totally different from what booked, when confronted they said they don't specify which apartment you get so this is what we booked -no reception to handle the issues we had, they just communicate via messages so they can ignore your requests if they want, bad attitude towards the clients -no flexibility on the checking hours, they put the key for us at 15:00 even if we informed them we would be arriving earlier, we had to wait 5 hours on the beach and keep on trying the lock to see if they put or not the key for us -they hid the fact that above all apartments on 1st floor there is a big gym, the entire 2nd floor is a gym where from 5am and up to 11pm you hear all the weights drops on the floor, under the bedroom there are the running treadmill and the bicycles, now imagine hearing all those steps all day and almost all night at a constant rate, just horrible -very noisy, the balcony windows seals were broken and we could hear every single noise from the cars passing by plus from the below restaurant which is open up to 11pm at night -on the terrace/balcony we had 2 air conditioning units that weren't for us, so you couldn't control them, probably they are from the gym or another apartment, they went on and on all day long, and you couldn't actually use the balcony to have a relaxing time drinking a coffee or tea -you can't use the terrace/balcony when it is raining as it is not covered at all -shower didn't have a support for shower head so you can't actually do a proper shower since you need to have one hand occupied with keeping the shower head -there are also a lot of other small problems but I don't have enough time to mention all of them

We enjoyed staying at Meltemi Suites in Rethymno, Greece on the island of Crete, specially the nearby conveniences of restaurants, food market, beaches, historical old town and various other fun filled activities. The hostess Emmanuela is so great in listening and quickly responding to the needs of her guests, also Sophia is a very valued team member in making sure that our stay was as pleasant as possible. We are return customers from last year and would not hesitate to return in the near future. Mihran and Elizabeth Kassabian