Ignore bad reviews!
pirms 3 mēnešiWe stayed at the hotel at the end of June, ignore what the reviews say as we had a lovely time! Our room was lovely, we were on the top level which wasn’t a problem as there was a lift, my little girl was 11 months old so we definitely needed a lift for the buggy. Our room was lovely, spacious, clean and bright. A/C only in the main area but it was absolutely fine and kept us cool enough to sleep. Slight smell in the bathroom but we just kept the door closed which again was not a worry. We went half board as that worked for us. Food was okay, not amazing but always found something to eat. One of my daughters has a lot of food allergies and even though we bought her food with us, we didn’t need to as we always found something for her to eat as allergens are listed at meal times which is amazing!!! Entertainment team ate fantastic! Always happy and helpful, my 4 year old absolutely loved joining in! It was hard for her as most children were Spanish but the team always made her feel welcome especially Lourdes! Honestly what a lovely lady she went above and beyond for my daughter and made her so happy and felt very special as whenever we saw her she would always say my daughters name and say hello and chat to her. Alejandro is great too, he is such a good entertainer and is very good at what he does. I messaged him since being home as my daughter wanted to do the dances again and he’s sent a few videos so that she can, absolutely amazing and so kind! The only thing that we would change is a bit more English to be spoken as some of the acts like the magician and ‘Rumi’ we kind of had to guess what was going on as it was all in Spanish but they catered more for Spanish as most of the holiday makers were Spanish. Some of the Spanish holiday makers were quite rude towards us and not very nice to our girls BUT this has nothing to do with the hotel as all of the staff were lovely! Overall, if you’re expecting a 5 star holiday then go somewhere else because you’re not going to get it- a holiday is what you make it and we had an amazing time!