Mediterranean Palace

We are currently staying at Mediterranean Palace Hotel in Tenerife, and so far we have had a very positive experience. The hotel is very clean, beautiful, and offers excellent facilities. Its location is fantastic, with easy access to the beach and other nearby amenities. The quality and variety of the food have been excellent, and we are very satisfied with the service and the professionalism of the staff. We would especially like to thank Martina. She has been incredibly kind, professional, and helpful. Her guidance and friendly attitude have made our stay even more enjoyable. I would also like to mention an incident that occurred during our stay, as it demonstrated the hotel’s excellent sense of responsibility and care for its guests. While playing volleyball, my wife was accidentally injured and suffered a nose injury that caused bleeding. The hotel staff responded immediately and professionally. First aid was provided without delay, and her condition was carefully checked. We were truly impressed by the level of care and concern shown by the staff. Martina personally came to speak with my wife and made sure she was feeling better. The hotel team continued to check on her wellbeing and did everything possible to ensure that she was comfortable and safe. We would like to sincerely thank Martina and the entire team for their support and professionalism. The only thing that disappointed us was the swimming pool policy. We are a group of eight people enjoying our holiday together, and we purchased inflatable swim rings to use in the pool. However, we were informed that they are not permitted. Ball games are also not allowed in the pool area. We understand the reason for prohibiting ball games, as they may disturb other guests, but we were surprised by the restriction on inflatable swim rings. Over the years, we have stayed in many hotels in different countries, ranging from family-friendly resorts to luxury five-star properties. Despite our extensive travel experience, we have never encountered a restriction on the use of inflatable swim rings in a hotel swimming pool. For this reason, we found this policy surprising and somewhat disappointing. Having invested a significant amount of money in this holiday, we had hoped to enjoy the pool facilities more fully and create wonderful memories with our family and friends. I have tried to write this review in a fair and honest way, highlighting both the positive and negative aspects of our experience. My intention is not simply to criticize but to provide useful information for future guests so they can make a fully informed decision. In my opinion, the restriction on inflatable swim rings is one of the few negative aspects of this hotel, and I believe future guests should be aware of it before booking. This allows everyone to decide for themselves whether this policy is important to them. Despite this issue, we are very happy with our stay so far and truly appreciate the hard work of all the hotel staff. We hope that management may consider reviewing this policy in the future. Overall, we would recommend this hotel to others and would like to thank the entire team for their hospitality, excellent service, great food, cleanliness, and outstanding sense of responsibility toward their guests.S Mirabedini

We've just returned from our fifth stay at the Mediterranean Palace, and once again it was absolutely fantastic. We keep coming back because it's such a wonderful hotel. The location is unbeatable, with direct access to the beach and everything you need close by. The hotel is always spotlessly clean and well maintaine. Every member of staff is warm, friendly, and incredibly helpful, making you feel welcome from the moment you arrive. The pool area is beautiful, and the facilities for children are excellent, making it the perfect destination for families. We'd especially like to mention Keilly Gomez. We've known Keilly from when she worked in the restaurant, and now she's in the hotel shop. She is such a genuinely kind, friendly, and caring person. She always takes the time to chat with us and is absolutely fantastic with our children, who adore her. Seeing Keilly has become one of the highlights of every holiday. She's a real credit to the Mediterranean Palace and helps make every stay even more special. Thank you to everyone at the Mediterranean Palace for another amazing holiday. We can't wait to return for our sixth visit!

The location is perfect, opposite the safari centre where there’s loads of bars and restaurants. At the back is the beach. The hotel itself is clean, friendly staff and modern rooms. Not the biggest of rooms, but it’s a base for us. We stayed on 4th floor overlooking the pool. The pool is lovely, plenty of sunbeds but pretty much all taken by 10am, so get there early. We went B&B and there was plenty of options, get there before 9am or expect queues, so earlier the better. The entertainment is great for kids, but we are a mature couple so we went out in the evenings, and came back for a last drink. Overall, I’d definitely recommend this hotel, especially for families. Also highly reccomend the history music show next door by hard rock, if you stay at a mere nostrum hotel you get 20% off. It’s the best show I’ve ever seen. Well worth it for all ages.

I’m currently staying at the Mediterranean Palace and witnessed something this morning that I just can’t shake off. Around 7:50 AM, a hotel manager came down to the pool area to politely remind a group of people that reserving sunbeds and using the pool before 9:00 AM isn't allowed. The way these guests—all British—treated her was absolutely miserable. It was embarrassing to watch. They showed zero manners and a complete lack of respect toward a member of staff who was nothing but polite, professional, and well-mannered. Hats off to her for keeping her cool, but those guests should be ashamed of themselves.

This was our second visit to Tenerife, and we chose the Mediterranean Palace because of its excellent location to restaurants and shops and the positive recent reviews. We were a family of 8 and unfortunately, our experience didn't live up to the expectations we had. The biggest disappointment was the cleanliness. The pool area was often dirty, with plasters, hair and cigarette butts left around. The cleaning was only done in some areas but the deck chairs were never moved and cleaned underneath! Our room also wasn't cleaned properly throughout our stay. The beds were made and towels changed daily, but the floors and other areas were not cleaned well and often remained dirty. The sink area and shower was also not cleaned well that I had to end up doing it myself! Breakfast was average with a reasonable selection, but nothing stood out. No standard breakfast items like peanut butter, hash browns, an omelette counter etc. Most of the fruits like peaches, pineapple and mandarins were all tinned fruits and there was hardly anything fresh. We also found it frustrating that there was nowhere to refill drinking water during the day, with water only available at breakfast. I feel like water is a basic need and there should be a filtered water machine available for guests. The children's evening entertainment was disappointing and didn't keep the kids engaged. It also seemed like a missed opportunity to continue the usual evening entertainment during the World Cup, as hardly anyone was watching it. Overall, the location is fantastic and was the main reason we booked this hotel. However, the cleanliness, average food and disappointing entertainment meant it didn't live up to the positive reviews we'd read. We probably wouldn’t come back.

First time in the Mediterranean palace hotel and Tenerife. The hotel is absolutely lovely. Stayed on the first floor room 1039 & bed and breakfast. The hotel itself is very beautiful, very clean, lovely pool and plenty of sunbeds. The room was very big, plenty of storage space, the safe is good. You use your room key to open and lock the safe. The bed is very comfortable. It cured my aching neck I've had for a while. I wish I could have taken the bed home. The shower is fantastic, great water pressure from the rain shower. Loved the lighting in the mirror. Very modern looking rooms. Breakfast was lovely, the only thing I didn't enjoy was the beans but that's just personal preference. Lots of different food to choose from, always spoilt for choice. Only watched one night of entertainment and what I watched was good, they had Latin dancers. All in all I really enjoyed the hotel and I will definitely come back again

We stayed at the Mediterranean Palace in Playa de las Américas in June 2026 and had another fantastic experience. We stayed in a suite, which was spacious and well-equipped, offering plenty of room for our family of four. The hotel staff were friendly, welcoming, and always happy to help throughout our stay. This was our second visit, having previously stayed in 2024, and the hotel still looks excellent following its refurbishment over the last couple of years. Everything feels modern, clean, and very well maintained. The location is one of the hotel’s biggest strengths, with a great selection of restaurants, bars, and attractions all within easy walking distance. The food was also very good, with a wide variety of options available at breakfast. The à la carte restaurants were excellent, and hotel guests receive a 20% discount, which was a nice bonus. A special mention should go to the kids’ club, which was excellent. There were plenty of activities on offer each day for children aged 1 and above, and the staff were fantastic—friendly, engaging, and great with the children. Overall, we had another enjoyable stay and would happily return again in the future. We would definitely recommend the Mediterranean Palace to families looking for a modern, friendly, and well-located hotel in Tenerife.

Lovely hotel, clean and friendly staff from which we encountered. The food however we were really disappointed with the quality and options at the all inclusive. I know sometimes these things are hit or miss however we only received one hot dinner from the times we choose to go maybe just unlucky. The food was barely warm when we decided to go. The options were quite repetitive compared to other 4&5 star hotels we have previously stayed in. As a family hotel I would have thought there would be a dedicated kids area for food too. I did think it was strange that none of the snack bar snacks are included in the all inclusive - I get sometimes paying extra for things not a problem but all food had to be paid extra for - it ment having to get changed if you want lunch in the lunch hall rather than just sitting about the pool or snack area having a quick bite. Rooms were clean we were third floor looking over the golden mile - I had read it was loud and we had a toddler however was pleasantly surprised that it wasn’t loud the times we stayed obviously this is out with the hotels control but the noise was fine so that didn’t put us off. The hotel is a fantastic location. Kids club was nice however I think small reviews - not because of the staffing but the ages, our daughter was just under 4 and had to be in the 0-3y group which is absolutely fine however a lot of the toys in that area are based younger. So I think she was getting bored as she was more than capable to be involved in the 4+ group activities- so maybe a few tweaks around that. She enjoyed the soft play area. We kept our room on which was great as we had a night flight - this was easy to do. €40euros till 3pm and €10 for every hour after which I thought was reasonable. Overall it was a nice holiday & hotel - if I returned I would not choose the all inclusive options there are a lot of lovely restaurants close to the hotel or slightly further afield.

Arrived 14th June for 2 weeks. Very kindly given cava on arrival. Suitcases taken to room. Beautiful hotel . Stayed bed and breakfast Breakfast fantastic choice. Give a Seaview room and tiede view awesome. Would definitely stay again . Would have given 5 stars but housekeeping needs attention. Mirror in our room not cleaned all stay. Floors by doors on levels 0 and 2 need buffer on them to remove stains . Just little things but could improve by sorting these issues also lifts need a good clean Other than that brilliant stay The shop is fantastic freshly made baguettes and cake and very reasonably priced Would stay again

Firstly you can’t get a better location it’s amazing! The kids club is perfect! We have now been 5 times. Only area that needs improvement is - there are no kids meals available for example the pizza is spicy and not for kids. I wish they did a plain cheese pizza. Also no dressing table in the suite to do your hair & make up. Other then that we absolutely loved every second of it - Thank you

Beautiful hotel. Staff friendly and helpful. Only bed and breakfast , which was nice plenty choice. Never big queues always plenty seats available. No sunbed wars here always beds available! Lovely large pool, very clean. Housekeeping excellent Thankyou Paul! The whole hotel is absolutely spotless. Loved our weeks holiday ❤️

We had a really enjoyable stay at this hotel. Although we experienced a small issue with our room on arrival, after a few trips to reception the staff kindly moved us to another room. It didn't spoil our overall experience, and the service we received was appreciated. We had a great stay and would definitely consider coming back next year with the family. Food from both the Coal & Diablo was incredible along with the service, really worth a visit whilst there!

Second time here and it’s still as good as the last time,had a problem the first night with guest next door but the hotel moved us within 5 minutes of asking ,staff were great and helpful ,lovely and clean and breakfast had amazing choices ,overall great stay

Love it. Pool is stunning. Rooms are gorgeous. Great shower. Lovely newly revamped rooms. Gorgeous lobby and had bags taken and a glass of prosecco on arrival. Close to everything. Door out to beach by use of room card. Beach is 2 minutes walk. Drinks at pool and food are lovely. Dining room is very attractive and food is fab. Very very clean and well maintained. Staff and management take pride in their establishment and that is clear to see. VERY CLEAN. staff are friendly and helpful. My only wish is that floats were allowed in big pool. Small issue though! There is a tiny pool that’s nice for floats but not the same as being in the big pool with kids and having a carry on! We were there last year and will return in July 2026. It really has everything we love as a family. We are mum dad 13 yr old. 11yr old and 16 yr old. Well done med palace!! See you soon.

Extremely disappointed with our experience. We booked and were given a room described as having a Mountain View, but the reality is that it overlooks a car park. This is completely misleading and not what we paid for or expected. When we complained, the only solution offered was to move us to a disabled room, which was a ridiculous alternative and not an appropriate resolution. We were then told to come back and try again tomorrow. For a hotel of this standard, the customer service has been very poor. We are already wasting valuable holiday time trying to sort out an issue that should never have happened in the first place. Very unhappy with how this has been handled so far, and I would think twice before staying here again

We are currently coming to the end of our week stay at the hotel and it has been faultless. When we arrived we’d were greeted by a gentleman who helped us with our cases,our rooms weren’t ready as we had an early flight so we stored our cases in a secured room. Once our room was ready the same gentleman took our cases up to the room and showed us how to work the air con and where everything was. We were travelling with friends and our rooms weren’t ready was 3102 and theirs 3100, didn’t ask to be together but happy we were.makes things a lot easier. The room has a safe which can be locked/unlocked by the room key, it has a kettle with cups and tea/coffee. A fridge which there is no charge. The rooms are a decent size and facing a side street,we never heard any noise from traffic or bars opposite the hotel. The room was spotless, our housekeeper was Ines she was absolutely lovely, she went above and beyond,our room was immaculate every day. I always bring my own mug on holiday and she did little things like washing the mug out, folding my face cloth into a little shape and the banner that goes across your bed into a little decoration. The best service I’ve received staying at a hotel. All the staff are so friendly and happy to see you. Whether it’s first thing on a morning or last thing on a night. They have really made our holiday special. The whole hotel is spotless and well maintained, I would 100% come back here again and would recommend it to anyone. There are loungers available at any time of day. You get a card to hire towels so no need to pack one. We didn’t stay for any entertainment on an evening but the entertainment work hard during the day. This hotel has so much to offer and suitable for all ages. We stayed on a bed and breakfast basis and the breakfast was lovely and so much to choose from. We have booked for a late check out,check out is normally 12 and we have booked it until 6pm which was an additional €70. Which allows us to enjoy a full last day. One of the nicest hotels we have ever stayed in. Thank you to all the staff who work extremely hard,it didn’t go unnoticed

Went on holiday with a friend and really enjoyed the hotel. Breakfast buffet is amazing. Their two restaurants are pretty good too. Pool is amazing too. Service and location are amazing too. They would need to improve pool area food quality.

location fabulous, rooms are on point, I could have had a better view, cleanliness very good, service very good, good value for money food was really nice in the buffet and the two restaurants i tried both. It was my birthday would have been ice for my room to be decorated as some hotels do this. hat is missing is a vibe, , I am a music lover, there was none at the poolside, , the entertainment not very good, no karaoke, this would have been ice get individuals engaging, none at breaky or meal times, the choice of fitness classes, it very english so i didn't get any sense of spanish history.