Maspalomas Villas by Dunas

We stayed for 10 days at the end of June, and there are definitely some positives. The hotel grounds are genuinely beautiful, with two great pools, a splash park, and lovely surroundings. The food was good for an all‑inclusive, and although the drink selection was limited, what they offered was high quality — especially the local Gran Canarian rum, which I’d recommend. The guest mix was varied, which was nice to see. However, during our stay we experienced several occasions where other guests directed unnecessary comments towards us while I was with my children. Although this behaviour came from individuals, what concerned me more was how the hotel staff handled the overall atmosphere. The animation team consistently engaged only with certain groups of guests and largely ignored English‑speaking families, including us. I initially assumed they were simply focused on their main customer base, but things escalated during the England football match shown in the bar. Some guests were making jokes, which I didn’t take personally — but when the animation team joined in, laughing and making derogatory remarks, it felt unprofessional and could easily have caused tension. It’s disappointing to see staff contributing to behaviour that makes some guests feel unwelcome. Our bungalow itself was lovely, but the air‑conditioning barely worked and we had ongoing issues with blocked drains, which left a strong sewage smell. Reception did send someone out the same day, which we appreciated, but the problems were never fully resolved and no follow‑up was done. Overall, the hotel has huge potential — the setting, facilities, and food are all strong. But the lack of inclusivity from the animation team and the way certain behaviours are allowed to continue really let the place down. With better staff training and a more balanced approach to guest engagement, this could be a much better experience for everyone

We have just returned from an absolutely beautiful all inclusive holiday and had a fantastic experience from start to finish The food was amazing with a great variety of delicious options available every day The hotel facilities were fantastic and our bungalow was spotlessly clean and very well maintained throughout our stay The staff were very kind and helpful always going out of their way to make sure we had a fantastic holiday Everything exceeded our expectations we would not hesitate to recommend this hotel for anyone looking for a relaxing and very enjoyable holiday We would happily return in the future

We had a nice stay at Maspalomas and found the staff that did the kids entertainment - Alejandra and Grimi - really sweet and kind. The food at the hotel wasn’t very exciting and was quite repetitive, but it was okay.

We stayed at Maspalomas by Dunas from 4th to 18th June and had a fantastic holiday. We originally booked a two-bedroom family villa but were pleasantly surprised with a complimentary upgrade to a three-bedroom family villa on arrival. The villa was spotlessly clean, extremely spacious and had two bathrooms, one large and one smaller, which worked perfectly for our family. The beds were very comfortable and we all slept well. The only slight downside was that the bedrooms lacked some basic furniture. There were no bedside cabinets or bedside tables, just a small shelf above the head of the bed, which made it difficult to keep things like phones, glasses or a drink close by. The air conditioning could also have been a little colder, but it was still adequate. The food was one of the highlights of our stay. Breakfast catered really well for British guests, with English-style sausages, fried, boiled and scrambled eggs, bacon, fresh fruit, pastries and an omelette cooking station. Lunch and dinner offered an excellent variety, including freshly grilled meats, pizzas, pasta, soups and different daily specials. There were also live cooking stations in the evenings, often serving wraps or other freshly prepared dishes. Drinks included fresh juices, soft drinks, water, wine and beer, all included with the all-inclusive package. Everything was cooked to a very high standard. The poolside snack bar was another great addition. It was open for most of the day and served toasties, pizza, kebab wraps, hot pasta, fresh fruit, cakes and a range of drinks. Our kids especially loved making their own toasted sandwiches, which was a nice touch and meant there was always something to eat between the main meal times. Every member of staff we encountered was lovely, friendly and always happy to help. The hotel has access to up to four swimming pools, with two located at the neighbouring Dunas resort. Guests are free to use those pools, although the all-inclusive food and drinks are only available within your own hotel. One thing worth knowing before you travel is that the hotel mainly caters for French guests. That wasn't a problem at all, but it was different from what we're used to as Scottish travellers, where there are usually more British holidaymakers. If you enjoy meeting lots of other British guests and spending evenings socialising in bars, this may not be the best choice for you. The location is peaceful. It's around a 15-minute walk to the town centre, about 25 minutes to the beach where there is a great selection of bars, pubs and restaurants, and roughly 40 minutes on foot to the Yumbo Centre, which has plenty of shops, bars and is especially popular with LGBTQ+ visitors. Overall, we had a brilliant stay. The food, pools, accommodation and staff were all excellent. We may return one day, but would probably look for somewhere closer to the busier parts of Maspalomas. That said, we would definitely recommend Maspalomas by Dunas to couples or families looking for a relaxing, all-inclusive holiday where they can spend most of their time enjoying the resort.

We arrived to find we had been upgraded to a two bedroom villa. We had already paid for a pool view so this was now the best of the best. Spotlessly clean and indeed on the pool edge. Cool and modern with maid service. Fridge, microwave etc. Food at breakfast and lunch wad excellent. Not so great at dinner but always found something to eat. Staff were spot on and attentive / knowledgeable. Special mentions to Louis at the pool bar, what a memory for drinks and to Soukaina on reception for her advice. Already looking forward to a longer than 5night break here next year. So peaceful. Well done to all.

the animation and brayan and hamza very funny guys, all friendly and great to talk to

Place was very nice, good atmosphere

I love this hotel , it was amazing time🩷food was delicious and there is a THE BEST ANIMATION TEAM 🩷

Animation team Alexandre was helpfully and nice with skye

Brayen the Best . The hotel very good

7 nights but unfortunately ill for 4 days due to very poor hygiene training in the restaurant. Room very good, but no kettle. Grounds immaculately well kept. Plenty of sun loungers and several pools.

Fantastische plek. Geweldig animatie team

Super fun. Animation team run lots of amazing games. Lots of fun to be had and recommend to anyone wanting a chilled out holiday but also a fun time

We had an absolutely wonderful time. This was a family holiday with 6 adults and 3 toddlers and everyone enjoyed it thoroughly. The resort is very peaceful, extremely clean, the surrounding gardens are very well taken care of. There was also a big variety of food and every night they had a different theme. All staff were helpful and friendly. The Animation team is also great, with an emphasis on the mini disco which is held every day.

Restaurant Main has a decent selection for all meals. Staff are friendly but very busy. Lunchtime salad is good as more than enough for a decent meal (1300-1500) Same selection for children each night, whatever themed meal. Poolside is ok for lunch if you don’t want to dry off and prefer a quick bite. All day availability Pool Main has enough beds but strict about reserving before 1000 and no inflatables allowed. Second, other side of smaller restaurant, is smaller but always busy. Accommodation More than enough, with ok aircon and own patio area. Mozzie repellant is a must. Safe in room and bed comfortable. Shower good. No iron in room however one is available from reception with deposit. No tea/coffee facilities in room but available 24/7 adjacent to pool area. Staff Friendly but most only appear to speak Spanish. Animation Loud and loads of them. Lots going on around main pool area all day, with a break for lunch. Evening entertainment is mad But the French guests seem to love it. Local area Hotel has a supermarket next door which sells most things at a decent price. Maspalomas sea front is a 20 min walk with bars restaurants and shops. Also the Faro lighthouse is there and decent photo opportunity at sunset.

 Bar Selection and quality of all included is top rate. We never had to pay for anything while in hotel all part of package. In evening could be queues if people ordering cocktails. But staff always very friendly and extremely hard working

. Overall I don’t think the hotel lives up to its 4 stars.

Pros- accommodation good, small bungalow a stones throw from the quite pool. Inside accommodation could do with a freshen up and the bedroom door could of been repaired(punch hole) prior to our arrival. Everything worked inside, USB sockets, fridge,shower,safe all in good working order. Quiet pool okay, sun loungers comfortable. Always managed to get a sun lounger also loungers supplied with accommodation. Pool bar okay,good service,pleasant staff,drinks okay to. Location of hotel good, nice walk into the town -5euro taxi ride or 20min ish walk into the town- easy flat walk. Negatives- pool bar food poor- cold,not replenished,under cooked. Female chef not interested and most of the above was while she was on. Male chef,he was alot more proactive with regards to the food. Did approach customers service lady-even though she was very nice and listened thoroughly, unfortunately things did not improve. Went to get a plate for lunch but when I got one it was dirty, 4plates in still dirty, fifth time lucky, i gave them to the female chef who really wasn't bothered!. Also had to make up our own table as they were very slow sometimes in cleaning the tables and making the them up. Main restaurant- food only marginly better but nothing to write home about. Long wait for the show cooking. They didn't pre-empt quantity needed. Some parts of the dining room floor was not swept and cleaned sufficiently. Food still on the floor for a few days. No glasses of water on the tables in the evenings- self service. Entertainment and bar area- entertainment poor, usually finished around 9pm then the big lights would go on-got the impression they wanted us to go back to our room. No atmosphere in that area. Its all an open area so take a wrap or cardigan if night-time temps not good. Bar- utterly disappointing. Older male bar man really not interested in being nice or hospitable to customers. Tried telling us one night at 11.20pm that they were closing, we did remind them that the all inclusive closed at 12 midnight!! And we proceeded To order our drinks, which were served in plastic beakers. They had no ice available as they thought they could get away early. The female bar person was the best person there. Fully committed to customer satisfaction. One time at the bar we got plastic beakers again, when we asked for glasses we were told there wasn't any as they were all being cleaned. It could be a really good place with a few tweaks but we will not be returning.

We had an absolutely fantastic time at this resort, and much of that credit goes to the entertainment team. What impressed us most was their incredible daily variety and the enthousiasm they all brought into all those activities. If you’re looking for a resort where the entertainment keeps things lively and enjoyable, this is definitely worth considering.