Maspalomas Princess

Amazing place, everything you need is here - shop, doctor (hopefully not needed), arcade, cycle hire and even 2 restaurants. There is a small supermarket outside, plus bus to Maspalomas itself. Choice of food is massive, loads of food places as well during the diet to cater for all sorts of diets. Only 1 thing 1 didnt like, is lack of air conditioning, although reception gladly suplied us with a plug in fan for the bedroom. Staff were very helpful and always approchable. Video's on Youtube people have done, won us over - then we got here and were blown away.

Perfect for me, only 30 minutes walk to the dunes. The staff are always friendly and welcoming. The rooms are well equipped and spotlessly clean. Cannot fault the quality and variety of the food. Value for money.

We visited in early June 2026, with our 1 year old. The hotel is a solid 4 star family focused all inclusive hotel. There was a mix of British, German, Scandinavian, French and Spanish guests, mainly families, but not exclusively. Pro’s - Rooms: we stayed in the Tabaiba side, it seemed to be a free upgrade as we had booked the Maspalomas side. The room was modern, large, the bed was a huge super king, firm & comfy. Amazing walk in rainfall shower (no bath). We were placed on the ground floor, with a private terrace with 2 sunbeds and 2 chairs and a small table. Huge flatscreen TV with bbc1, bbc2, itv, c4, c5 - Pools: there are 4 main pools, each separated but next to each other and never too crowded, you always got a subbed whatever time of day, lifeguards every where, it felt very safe. I am 99% certain the pools were slightly heated, you never felt cold in them. The pools sloped into the water so for our toddler it was great as he could crawl and splash about in the very shallow bit. The hotel also has an incredible kids & baby splash park. There is also an adults only pool, small but very calm, you pay extra for the Bali beds - Cleanliness: probably one of the cleanest all inclusive hotels I have stayed in, I am not sure if it was just that the guests are conscientious and don’t leave litter everywhere or it’s that the staff are constantly on top of it, but either way this hotel is spotless. The maids came in to clean the room by 9am every day and did a very thorough job, the hotel general areas were well maintained, seats, tables etc all great quality and not broken or tired. -Food: putting this as a positive because of the variety and quality of the food, so much choice including many vegetarian options, always at least 2 freshly cooked meats, steaks, roasted pork, roasted lamb, tuna steaks, hake. Huge big peallas, cheese board selection, cold meats, the most varied salad bar I’ve ever come across at an all inclusive, fresh fruit such as papaya, freshly made pancakes, English bacon lol - honestly lots of little things to be impressed that that gave it the edge. The only downside to the food is how busy the main restaurant gets, which is odd because throughout the rest of the hotel you never felt it was crowded. -Location: we like a walk and you can get to the lighthouse at Melonares in 25 mins by walking along the old canal path (no road), it’s all flat. Once you’re there, there’s a huge beach on one side before the sand dunes, then on the right lots of upmarket shops, plus a more bog standard shopping mall, then lots choice for nice bars and food places. If you want to be right in the centre of the action this is not the place for you, but it’s not isolated. The bus stop for the local buses is right outside the hoots and there is a decent supermarket 5 min walk away. Con’s -Drinks: I’d still return to this hotel but one thing to bear in mind is you have to pay for a ‘gold’ band for the branded drinks. The other standard drinks such as the cocktails, were from a machine. The coffee was not great, from a machine. Pop was Pepsi. However the self serve Aperol Spritz machine was a great feature, not branded but tasted just the same. Make your own by mixing that with the Cava and 7up - yum! All in all, don’t visit if you’re expecting 5*. For some reason TUI advertise it as a 5* but it’s a 4. It’s a decent, clean, big and reliable 4* hotel with amazing pools and decent food. If you can get this for a bit of a discount it’s a great family option.

Very disappointing experience. The hotel promotes itself as family-friendly, yet bans inflatables in the pool. For many families, that’s a major part of what makes a pool enjoyable, especially for children who are too old for the small kids’ attractions but still want to play and have fun in the water. The rule feels completely out of touch with what families actually want from a holiday. Watching children swim up and down a pool with nothing to play with isn’t exactly the exciting family experience most people have in mind when booking a hotel with a pool. If safety is the concern, there are plenty of ways to manage that without an outright ban. Instead, the hotel has chosen the least family-friendly option possible. I wish this restriction had been made more prominent before booking, as it would certainly have influenced our decision. The pool looked good, but the atmosphere felt more like a place where children are tolerated rather than welcomed.

Great stay food was great plenty of space to get a sun bed, was never hungry rooms clean veiws great. Nice clean pools

A beautiful 1 week stay at this stunning resort. Plenty of pools with enough sunbeds for everyone no matter what time of day you visited. The splash park for the kids is brilliant. There’s also lots of quiet spots and one pool with activities. Restaurants are beautiful and never felt too busy (we ate 8:00/8:30am, 13:00pm & 18:30/19:00pm). Lots to choose from! The two snack bars were fine if you want pizza/burgers. The Asian & Italian restaurants were great, would recommend visiting both on your stay! There’s a supermarket behind the hotel which was reasonably priced. We walked to the beach/shops, around a 25 minute walk which was lovely. The reason for 3 stars is the rooms are very tired with damp patches and holes everywhere. The cleaners are great but never changed our bedding or gave us fresh coffee cups in our week stay. The self service is great but for a 4* hotel, it would be nice to have drinks prepared for the evening meal or at the bars of an evening. The evening entertainment was also shocking but with young children we just went to bed early so not an issue for us. Overall a lovely weeks stay, would recommend!

I can t fault this Hotel. Clean, beautiful decor,great food and very family friendly. We would be very happy to come back

Lovely hotel. Entertainment was brilliant and everyone was very friendly.

We have just got back from a 9 night stay at this hotel. We arrived on the 4th June and left on the 13th. I'll start of by saying the first few days where good, the hotel looks beautiful inside and outside and our room looked clean and modern. The reception where prompt and friendly and we where pointed to a section that offered late night snacks. Only downside was no porters to take luggage or even trolleys for us to wheel ourselves not the worst but abit of a pain with 5 cases between two adults and a 7 month old in a pushchair. The pools where massive and well maintained and the aqua park was lovely for children! Plenty of loungers but the front ones do get taken up quickly even though it says not to reserve loungers till 10am, they do enforce this by removing towels but people get around this by just sitting on the loungers much earlier. Only issue with the pool is the amount of rules, no floaties, no balls or toys, you can't even sit on the edge with a drink or in the pool, nobody pays £1000s for a holiday for it to be so restricted. The food was all cooked to perfection and tasted beautiful especially the Mexican food night and the breakfast, there where lots of choices but it did become abit repetitive after a while but that's normal for all inclusive. The staff where friendly especially the cleaning ladies and it made a change not to have staff clearly waiting for a tip. Infact it was the first place we,ve been where tipping culture wasn't a major thing. Now to the negatives. We paid all inclusive but most stuff was definitely not all inclusive, this is the first hotel I've been to with so much stuff having an extra charge! You don't expect everything to be included but not to the level of this place. The hotel advertised air conditioning in the rooms but it was barely working when we arrived and then stopped completely on the last two days. There are no irons in the rooms and if you want to rent one it costs 20 euros for a week that doesn't include an ironing board which was an extra cost. And the biggest deal breaker was the cockroaches!! We stayed in a ground floor room number 0277 and on day five there was a big one crawling up the wall under our tv! After chasing it round the room my partner managed to kill it and we thought that was the end of it. I did however notice there was an extreme amount of them on our patio area when I moved the curtains to look for the original one. We then went to bed and tried to sleep as best as you can after seeing that in your room, however I went to the toilet early hours and the noticed another one upside down by our door! We tried to block off any gaps around the doors and even kept some lights on hoping to deter anymore from coming in. We then thought that was it and didn't see anymore for a few days until the day before leaving and there was a small one in the shower and another on the glass. Then on our last night I happened to look over and there was another massive one behind our babys cot! We are aware that they are common in the canarys and expect to see them outside but we did not expect to have FIVE in our room! There's clearly a pest problem in that room or on the patio that needs addressing before they put anyone eles in there! This completely ruined our holiday and we where very disappointed as it was the first time going away as a family, we would not recommend this hotel unfortunately.

Excelent Atmosphere, great food!

MANAGEMENT & STAFF Management were rude and unhelpful. By contrast, the pool and dining staff were friendly and always willing to assist — though there was a clear language barrier; at times you simply give up and say “don’t worry, I’ll find it myself”. ENTERTAINMENT & ATMOSPHERE There is absolutely no atmosphere day or night. You can’t even talk on your balcony without risking a complaint; it feels silent and lifeless. This is supposed to be a family complex, yet you end up worrying about every sound your children make. Evening entertainment was very poor — it lasted only around 45 minutes, then stopped completely, with no disco or anything else. The bar closed at 11pm; after that you had to pay per drink even as an all-inclusive guest. Glasses were left all over the outdoor floor where children run around, with not enough tables to put them on — some were getting smashed. Worse still, drinks are self-service, so children can easily help themselves to cocktails, wine and beer with no supervision. SWIMMING POOL We saw no reps at all. Inflatables are banned in the pool, and there was no music or activity to bring it to life. At every other hotel I’ve visited, reps get everyone involved — darts, volleyball, water games, competitions — but here there was nothing. My children were never invited to join a single activity. Instead, staff kept blowing whistles repeatedly at the kids in the pool; most of the time they just sat with us because there was nothing to do, other than swim laps or use the water park (which they did enjoy when it wasn’t too busy). FOOD & DINING For a hotel marketed as 4–5 star, the food was very disappointing — I’d rate it only 2 stars. My children often ended up eating just plain pasta, rice or chips, as there was very little choice suitable for them. We couldn’t find condiments for toast, and when I asked staff, they couldn’t understand what I meant. Even basic treats cost extra: ice lollies are locked away and must be paid for; only standard ice cream is provided. Crepes, crisps and nuts are sold separately too — something that is always included free at other all-inclusive 5-star hotels I’ve stayed at. The dining area is chaotic: long queues for food, with only 2–3 items being cooked at a time, and two hotels sharing the same space so it gets overcrowded. There is no table service at all, even for drinks — everything is self-service. Tea and coffee supplies in the room were never replenished, and we had to fill water bottles from the public drink machines. ROOMS & FACILITIES Beds were remade using the same dirty bedding — I ended up stripping them myself just to be sure they were changed. There is no self-service laundry on site or nearby; the hotel service costs €2 per item. The small shop is extremely overpriced. Rooms are small, outdated, and show signs of damp and mould on walls and ceilings. You literally have to squeeze past the desk just to reach the balcony. ALL-INCLUSIVE & DRINKS As mentioned, all drinks are self-service, so alcohol is easily accessible to children. Only spirits must be ordered from the bar. If you want better-quality drinks, you have to pay a €15 per person per day upgrade — and it applies to everyone in your party, not just those who want it. TU I REPS & SERVICE The TUI reps were mostly unhelpful and uninterested when we raised complaints; they offered no support or duty of care, even though they knew the hotel was in the wrong. Their behaviour, and the way the hotel management and reception staff treated guests and children, was rude and unacceptable. TUI should be ashamed — they are aware of previous complaints and reports, yet continue to sell this hotel while advertising it as something it clearly isn’t. The only exception was one young female rep with long brown hair, who was genuinely kind and helpful. FINAL VERDICT This hotel is not suitable for families with children aged 10 and above, or larger families with older kids. It looks nice at first glance, but within two days you start seeing all the problems. This is the worst hotel I have ever stayed in — I will never return, and I will not be using TUI again.