Marilena

Absolutely fantastic location, very very nice hotel, clean rooms with a fantastic cleaning staff, very good food for the tastes, friendly and amazing hospitality and team from the top to the bottom

My stay at the Marilena Hotel has just ended, and I must honestly say that it is one of the best hotels I have ever visited! It all starts with the fantastic location – there is a bus stop right next to the hotel, which makes traveling very easy. The hotel itself is simply clean, and the service is brilliant. You can see at every step that the people working here truly love what they do! A huge plus for me was the lack of loud animations and the well-selected, pleasant music playing by the pool. The pool itself also deserves a special mention – it is large, beautiful, and spacious. When it comes to the staff, I must especially highlight a girl named Atalanti, who worked at the pool bar. She is an incredibly professional, open, and always smiling person who radiates amazing energy! I would also like to take this opportunity to emphasize that the alcohol served at the hotel was of very good quality – there were no bad side effects the next day. The people working at the reception are wonderful too. When we reported that we had run out of body lotion, we received a new one in less than 3 minutes! 😃 Special applause goes to the managers for their approach to guests and the quality of the hotel cosmetics – they are from a really great brand, not just random products. Additionally, daily cleaning and towel replacement were another huge plus. As for the food, everyone will definitely find something for themselves – there is meat, fish, as well as fresh fruits and vegetables. I particularly enjoyed the desserts! :) The hotel grounds are beautifully maintained. Palms, lemons, mint, and rosemary grow right under the windows, creating an amazing atmosphere. We spent our evenings on the veranda, admiring the view of the beautiful mountains. In a word – I highly recommend it!

Please be aware this hotel is only all inclusive in June July and August. The rest of the year you do not get free snacks or ice creams only a limited drinks menu. The food is average and always cold. They have warmers but they don't work. Also we had the experience of 14 year old greek school girls coming in the restaurant at breakfast in pajamas. Neither their teachers nor hotel staff sent them back to get dressed. Appalling. On a high note the pool area is stunning, the rooms are nice and public areas are spacious and very nice. The staff are incredibly lovely and friendly. If it weren't for Thomas Cook selling this to us as an all inclusive I would have given it 5 stars.

Second vacation in Marilena Hotel. Last year, we  really enjoyed our staying there, but in 2025 we loved it. We were cherished as old friends coming back, missed after a whole year, and all greeted with hugs and open smiles. At the reception, our special thanks to Soula for her room gift (looking at the wonderful blue Cretan sea from our balcony,  lifted our spirit  every day); to Tasos ( we loved your welcoming gift on our room and are grateful for all the useful travel and restaurant informations ); to Dimitris ( we really enjoyed learning  about the origin of some Cretan family names). At the restaurant,  we were really happy to find our friends Eirini and Marina, always with a smile even when they looked very tired ; also some young and nice new faces, such as Georgia and Panos. We must say that we missed Manos in the restaurant, he was very special in its own shy way. The new restaurant responsible, Kristi, was very attentive and efficient and definitely saved my sour throat, even after working hours. Also a new face in guest relations, Milena (very attentive and nice) and a new restaurant responsible, Kristi, also attentive and efficient (saved my sour throat. We had Mariana both at the restaurant in the morning and at the pool bar, in the evening, making sure we were never thirsty and had great music there. Also, at the pool bar, our thanks to Atalanti and Eleni, always in a  great mood. Let's not forget our beautiful Marrocan cleaning lady, Jamilla, who always had a design treat (boats, tee-shirts, sunsets, animals, etc) waiting on our beds when we returned to our room. And to Dimitris, at the varanda bar, "oppa" till next year, dear friend. Last, but not least, our Eirini and Voula, from last year, sisters in working capabilities, politeness and sensitive souls. Special music (Marianna told us you had made it for us, Eirini ) and such good hugs....We had never been offered goodbye gifts from anyone ,  around any  of places in the world... Cretan people are really unique.!!! Be sure they still are being enjoyed and motive to talk about you gorgeous sisters. Our apologies to all the working staff whose names we were not able to get, and our tkanks to them all. Once again, Marilena Hotel's soul, its workers, filled our hearts and made us feel wanted there.Thank you, Mr. Stavros, for being so good on choosing the right persons to work in Marilena.  It wouln't be the same hotel without them all.It's a trully different and joyfull place to be.