Marhaba Palace

We (four adults and one four year old) have just returned from our first trip to Tunisia and it was excellent. Booked through easyjet via Hays Travel and it could not have been easier. Flights out and home were great. Transfers from hotel were brill; clean, air conditioned with friendly driver and easyjet rep. Transfer from airport is about 40 mins so it was nice to take in the scenery. We were greeted on arrival by hotel staff and asked to sit in the impressive foyer. We were given our wristbands but no other info. We arrived around 11am and check in isn't until 2pm, so we made use of the bar and had a wander around and then our rooms were ready at about 12.30. Both rooms were beautiful. Clean, well appointed (plenty of wardrobe space, mini fridge, safe, tea and coffee, sizeable bathroom and separate loo) . One room had a balcony and the other, which was surrounded by ornate wooden detailing, didn't. This wasn't an issue with an inquisitive little one but did mean we had to be creative to dry towels and swimming costumes. Rooms are air conditioned but don't expect icy cold rooms, just slightly cooled, due to the 38°C temperatures we experienced whilst there. We had trouble with our AC, but a quick trip to reception and a maintenance chap came and fixed it within 10 minutes of asking. The dining room was lovely. There are two sittings for evening meal (6pm and 7.45pm) and you're allocated on the first evening. We were initially one first sitting but half way through it changed to second sitting, without notice. It wouldn't be an issue usually but 8pm was too late for the little one. A brief chat with our waiter, Makram, and it was sorted. The food was delicious, something for everyone. The Tunisian food on offer was the highlight of the meals for us. All the servers and waiters were excellent, but special note to Makram, Mahjoub, Nabil and Adel. They made our visits to the dining room so enjoyable and they particularly looked after our little girl, so much so she had two "birthday" celebrations whilst we were there...her birthday is March!! The a la carte restaurant was a nice change to the dining room. Again, waiters were excellent. The pools are lovely. Sunbeds were relatively easy to obtain each day, and we didn't have any problems getting some after breakfast at around 8.30am. Like most holidays some beds were reserved as early as 6am, but if you dont need one right next to the pool, you won't need to set an alarm. Bar staff and animation staff work hard to make your stay relaxing and enjoyable. Again, something for everyone - darts, aqua aerobics, water polo, volleyball or just floating around in the pool. We took advantage of the spa (husband had full traditional massage, two + hours of relaxation) and the fish foot spa (Yousef is such a character and is very entertaining) which was a nice treat. Evenings provided chance to relax and enjoy the drinks and entertainment. The kids mini disco was always well attended and the animation team took time to get everyone involved. Again the waiters work so hard keeping your drinks topped up - Mahmood kept us all well hydrated! The hotel was immaculate. The cleaners work tirelessly to keep everywhere spotless. One thing to note, the hotel is cash only and there is no ATM in the hotel. The ATM is not far from the complex but be warned, there are people willing to 'help' and 'guide' you for a price. A firm but polite no thank you is needed. Also due to Tunisian dinar being a closed currency, you need a receipt to change any money back to Sterling. We had a receipt, however when we got to the airport, they said it needed to be stamped by the hotel. Please ask for a stamp when you change any money in the hotel. Fortunately we didn't have much left to change, but don't be caught out as you can't spend dinar once you're through passport control. All in all we had an absolutely fantastic holiday. First time abroad as a little family and first time in Tunisia. And we will be booking to go back again. Thank you Marhaba Palace for a fabulous holiday.

Polecam FishSpa u Youssef, profesjonalista w 100%

Very lovely man great service and excellent knowledge on all things very kind and can’t do enough for you.

Our stay at Maharba palace was very enjoyable. All of the staff were lovely. We had a pedicure at the fish spa with youseffe (sorry if I have spelt it wrong) it was excellent. A definite yes if you come here. Also the Animation team were fun and made sure everyone had fun every night.

Perfect!! Animation its top,and jackson it s the best😍

Just returned from another holiday at the Marhaba Palace, was a really nice relaxing 11 nights, can’t speak highly enough of the staff and there willingness to assist you throughout the hotel, the hotel is very clean throughout, you see cleaners everywhere throughout the day, the guys at the pool also offer assistance if required with sunbeds and putting the shades up if you require, the buffet is of a good quality there is something for everyone and plenty of it. we used the restaurant for dinner and evening meal, we have in the past used the beach Buffett, we went down there one dinner time, and it was just chaos, plenty of food availability and good quality, but no cutlery available, the tables had not been cleared, plenty of staff , but they seemed to lack direction, we were there for about 15 minutes and they didn’t seem to making clearing the tables a priority, the duty manager was there and instead of assisting the staff or giving them direction, he was just stood there intermittently looking at his phone ?, it was a really shame as this was always a good place to have lunch, this was even at its least busiest period, spoke to some of the other guests and they observed the same over different days. Good to see they still have the Customer Service Rep still there and based in reception, who is the go to person if you have any complaints or queries, actually rang are room on the last day to enquiry if we had enjoyed our stay, which I thought was a nice touch, and yes we did despite the Beach Buffet experience, which we had told the customer rep about, we have stayed here many times and some of the staff are like our extended family, you won’t be disappointed with this hotel, the animation team work really hard throughout the day and night with different forms of entertainment. So will we go back “ Yes” at some point, Our maid was awesome room was spotless , like all the other staff nothing was to much trouble, so to finish up I would say the Hotel is worth its 5 Star rating, but is let down by the Beach Buffet experience which at best is 2 Star rating, this is something they need to work on and can be easily addressed, by getting someone to give the young staff some direction and organisation, not hard to fix.. But in short you won’t be disappointed if you stay here, and this is backed up by the amount of returning guests like ourselves….

We went herę 10 days IT was super we enjoyed . We are looking to come back again the entertiament team is lovely Samuel and Marco

We just got back from an incredible week, and we have to give a massive shout-out to the entertainment team. From morning aqua aerobics and sports to the nightly shows, their energy was absolutely infectious. They work tirelessly to make sure everyone—from toddlers to grandparents—is having a fantastic time, without ever being pushy. ​A special mention to Diego and Samuel for being so welcoming and genuinely fun to be around.

We came for a week and it was lovely holiday we spend a nice time we enjoyed everything was perfect specially Samuel make out holiday more good

Stayed June.. beautiful hotel, the staff can't do enough for you they are all very helpful happy and polite. The swimming pools are clear and have easy access. The restaurant always had hot food and a good varied selection.. wasn't fan of the snack bar at the beach would prefer lunch in main restaurant. The room was clean and very spacious. *Staff to mention who were shining starts* Rafik- bar man main bar Nabil - waiter in main restaurant (breakfast + lunch) Sofiene - waiter on main restaurant (dinner) Ibraham - waiter/ barman (outside pool/bar) Would 100% go back.

Thank you youssef for the great spa

Excellent hotel.Second time ive been. Very friendly staff. Food delicious and pleasant choices. Visited the a la carte restaurant which was lovely and u can visit once a week ( no charge) Good entertainment also and be sure to visit the fish spa. Youssef is lovely and does an amazing foot massage l. My feet feel amazing .

We had a really nice stay the staff are really friendly no need to worry about sunbeds as there was plenty.

Hamza animation member was great and very welcoming to me & my family, the hotel is in great condition with lots of great facilities and good food, atmosphere is amazing around the pool throughout the day! I can’t fault this place & feel like I made a great friend in hamza, really great guy! 5*!!!

Perfect hotel to spend holiday staff very friendly Animation team work hard to provide good entertainment for all ages Food excellent will return in September for same experience again

This is definitely not up to the standard of a 5-star hotel. The biggest issue was the dirty pool, which, in my opinion, should not be available to guests. I raised this issue with both the resident and the hotel manager. Additionally, we received bottles of water that appeared to have been previously opened, which raised serious safety concerns. The restaurant regularly lacked basic items, such as small spoons and spices on the tables. I also have a very poor opinion of the reception staff when trying to exchange currency – they miscalculated the amount, failed to provide confirmation of the transaction, and were unprofessional. I was traveling with a pregnant woman, so hygiene and safety were particularly important to us. Unfortunately, the hotel did not meet basic expectations, and the quality of service was far from what one would expect from a hotel advertised as 5-star.

Great location 10 min walk form marina, atmosphere good, staff all friendly. Rooms clean and comfy bed,

Very good experience with the animation team at Mahraba palace. Highly reccomend staying here.

I am extremely satisfied with the hotel and the wonderful experience we had during our stay. The entire staff was friendly and professional, making us feel welcome from the very beginning. A special thanks to the animation team, who were absolutely amazing. They were always energetic, kind, and attentive, creating a fun and enjoyable atmosphere for both adults and children. My son especially loved his time there and looked forward to the activities every day. We would like to give special recognition to Rihab and Mimi, who were incredibly friendly, caring, and wonderful with children. Their warmth and enthusiasm made our holiday even more memorable. Thank you for making our stay so enjoyable. We would be happy to return and highly recommend this hotel to other families.

Yous are very kind very nice very beautiful

Hotel was lovely, food was lovely every meal and staff very helpful full, the entertainment team especially hamza were very good the whole trip with lots of fun activities for everyone

I recommend this hotel to everyone. It's the best option for a vacation in Tunisia. Clean, beautiful hotel, located right on the beach. the hotel staff was helpful. The rooms are large, clean and tidy. Our fantastic animators are always on hand to entertain you at the pool and beach, with daily activities organized by our fantastic animators. In the evenings, they also provide entertainment with a variety of performances. Thank you!

The hotel is right on the beach which is great. The staff there make the hotel, they are super friendly and welcoming starting from reception, the cleaning ladies, beach boys, restaurant and bar staff,to the animation team diego,nino, mino and many more. We also booked in for a massage which was great. Highly recommend the fish spa which is run by the lovely yourself who provides great service. The food was great too. Would definatly return.

Great Hotel, located right on the beach. I have been going for years to this hotel and it has been a pleasure to go every time. I find all the staff friendly and helpful. The choice of food is amazing. I never have the same meal twice for the whole two weeks i spend there. I was fortunate enough to get a room on the 7th floor first time in many years. It was a great room (702) the views were amazing. My room was cleaned every day by the lovely Nabiah. If you choose to relax by the pools or by the beach, there are amazing pools and beach waiters who will bring you drinks to save you having to walk to the bar, i do tip and the staff really appreciate it.Brahim was the pool waiter i used the most he is very friendly and helpful, great person. If you see the nice pool man Zugar he will supply you with a sun lounger mattress, There are also towels supplied, you can change them everyday. You do have to pay a 20 dinar deposit at the reception who give you a towel card (you give to the person manning the small towel hut by the pool,) which you get back when you hand in your towel card and receipt at the reception. They have security on the main entrance, a bag scanner and body scanner, making the hotel very safe and secure. The staff in the main bar are really helpful and friendly, especially Ben, Mahmood, but all the staff are great. There is entertainment every night and also many activities aroud the pool every day with the great animation team. There was a pool party every Wednesday. Apart from the main restuarant there is also an a la carte restuarant which you do have to pay extra for and book in advance, to do this you see the lovely Omina at the customer relations desk in the reception area by the lifts at one end of the hotel, there is a phone number on the desk so if she is not there you can call her or ask the reception to contact her, she does a great job. There is a small shop where you can buy odds and sods, run by Ali also a jewelery part and leather jackets. Only a small walk away is the Port el Kantui marina with plenty of shops, banks, restuarants and bars. I could go on and on, but people will get bored reading my review. I am looking forward to my next visit next year 2027, i cant wait.

Lovely time at hotel food ok plenty of choice staff amazing cannot do enough for you, Youssef in fish spa by pool absolutely amazing gentleman, done my feet with perfection, must go to him you will definitely not be disappointed

Wow what a lovely hotel. My first time in Tunisia. I’ve falling in love with the place. The hotel staff are lovey here. I’ve been going to Turkey for a number of years but now this has become my happy place. Had a fish pedicure with the lovely Youssef, would highly recommend. Lovely guy. Animation team are superb. You will not be disappointed at this hotel. All staff work so hard to make your stay enjoyable

My friend had a fall in hotel and marko from animation team was amazing kept asking how she was and checking up on her such a lovely person & all the rest of the animation team have been brilliant aswell 👍🏻

Absolutely fantastic place. The people are lovely and very helpful, the hotel is very clean and the food is amazing. Well worth the money. You must go and see The Fish Guy on site, pop your feet into the nibbly fish and get your feet seen to, he’s very good and very friendly

2nd time at marhaba palace and the only word comes to mind is AMAZING!! Brilliant hotel, brilliant staff and brilliant food! Staff cant do enough for you. Rooms good size and very clean. I guarantee ill be back atleast once a year but more like twice a year! This place does not disappoint.