MANGIA'S SANTA TERESA, SARDINIA, CURIO COLLECTION BY HILTON 5 *

We booked B&B this year instead of AI and chose this beautiful hotel in Sardinia. Pros: Stunning scenery Beautiful hotel Extremely helpful staff Excellent breakfast bufffet Very comfortable beds Very clean Close to a very good family restaurant and shop Very reasonably priced drinks and snacks Plenty of very comfortable sunbeds Lots of English speaking staff Complaints solved quickly if you speak to the right staff member Great pizza restaurant Santa Teresa Gallura Square is a great location for shopping and food, gets livelier later in the evening Cons: Maid service not always completed early enough Some instances of no maid service at all Evening buffet a little on the expensive side and reports of it not being worth the money Cashless resort UK cards not always taken at reception Local beaches not always accessible if you have mobility issues Coffee machine runs out of milk frequently and not always possible to find a member of staff to help €350 taken upon arrival to cover any orders taken at the bar etc Very remote, ideally you need a car or rely on buses to take you into Santa Teresa Gallura.

So my husband and I booked 7 days All Inclusive to this Hotel from 13th June to 20th June 2026. We hired a car as was suggested and we deffo needed it because it is Very secluded! The hotel is beautiful and very chilled and the staff are very pleasant. However, they are not clear with what All Inclusive means so we had to insist that drinks and food were free for us despite wearing wristbands and even then we were charged for food in the pizza restaurant! The drinks are as you would expect and included drinks are indicated on the bar menu with a sunshine, everything else will be charged for (not cheap!). I would recommend asking to see the bar list and A la carte restaurant menus ahead of your stay there for budgeting purposes. When you look through the gallery photographs they are quite misleading. Photos 2, 4 and 6 show a pool area which looks idyllic however, this is a 10/15 minute walk away to near the beach and they charge 35 euros per person per day. The same drinks and food menu rules for all inclusive, look for the sunshine. We were very disappointed about the charge because the photos really sold the holiday to us along with photo number 3 of the beach. This photo shows a lovely beach but in reality it is a PUBLIC beach which is dirty and there are no umbrellas here just seaweed, rubbish and dog mess, see photo! I read back through the details of this hotel and there are couple more anomalies like they don’t have a swim up bar, a deluxe room is a lot smaller than shown in the photo, the beach area designated to this hotel is surround by other hotel’s umbrellas and is pretty small. And finally two things, the pizzas were good but I suggest you takeaway because there is no air conditioning in the restaurant and no breeze of any kind, stiflingly hot! There are only 2 English speaking channels on TV, didn’t really bother us but worth mentioning. On our return journey we queued for 3 hours at the airport, soooo many queues to join and the facial recognition is really slow, like many airports but here they only have 2 machines for the whole of departures.

Save Your Money, Save Your Holiday. This Was the Worst Hotel Experience of My Life I genuinely keep expecting someone to tell me this was all a hidden-camera prank. Unfortunately, it wasn’t. This was, without question, the worst holiday I have ever had!!!!! Let’s start with the room. It was filthy. The bathroom was particularly disgusting and clearly had not been cleaned to an acceptable standard. Then came the billing nightmare.!!!! Without my authorisation, €330 was charged to my credit card, forcing me to report the transaction to my bank’s fraud department. More than two weeks later, I am still waiting for explanation and my money to be returned. To make matters even worse, I was issued different invoices showing different amounts, with inconsistent charges that simply did not match. Every explanation contradicted the previous one. If a hotel cannot produce one accurate invoice, why would anyone trust them with their credit card???? Never give this hotel your credit card unless you enjoy financial surprises after your holiday. The misleading information doesn’t stop there. The beautiful “beach pool” heavily promoted in the hotel’s photos? It’s not actually included. It costs an additional €30 per day. The complimentary beach area? Technically yes, but it’s located at the far end of the public beach, in what appeared to be the least appealing and busiest and dirtiest part of the coastline. The photos create a very different impression. Want breakfast? Be prepared to hunt for a table. Want to use the pool? Be prepared to hunt for a sunbed. Both pools were unbelievably overcrowded. Even inside the breakfast restaurant there were often no tables available because dirty tables were left uncleared while guests waited. The shuttle service deserves a special mention. The hotel happily charged for a return shuttle into town. The only problem? When it was time to come back, we were simply told there was no return shuttle available. Apparently “round trip” has a very creative definition here. Checking out was the perfect ending. The hotel refused even 1-2 hours late checkout, yet somehow managed to delay us for almost two and a half hours while struggling to process correct billing.( well it is still not correct ) Apparently guests’ time has no value but every extra euro certainly does. This holiday became a constant cycle of waiting, arguing about invoices, questioning unexplained charges, searching for somewhere to sit, searching for somewhere to lie down, and wondering what would go wrong next. I travel frequently and understand that hotels can make mistakes. What I cannot accept is poor hygiene, misleading presentation, unauthorised card charges, conflicting invoices, endless delays, and a complete lack of accountability. Please do yourself a favour: don’t waste your holiday, your money, or your peace of mind. Choose another hotel.

Beautiful resort with excellent facilities, spacious rooms, great food, a well-kept beach and gym, and stunning views. The airport transfer and car rental services were also very convenient. Special thanks to Oriana and Daniela from the fitness team, who were outstanding throughout my stay. Their professionalism, support, and energy made every workout and yoga session enjoyable. Francesco from car rentals was also fantastic, and the gentleman serving ice cream at dinner always stood out for his kindness and professionalism. Unfortunately, the service did not consistently match a 5-star standard. Reception staff were often unhelpful and unwilling to look for solutions, although Paolo was a notable exception and handled our issue professionally. The beach sunbeds were frequently reserved with towels for hours without being used, making it difficult for other guests to find space. The restaurant also appeared understaffed, with uncleared tables and empty food stations causing delays. Overall, the resort has great facilities and some exceptional employees, but better management, staffing, and customer service are needed to deliver the 5-star experience guests expect.

I would like to say a huge THANK YOU, to Ron!! He was so kind and helpful. Being on crutches, he always went out of his way to assist me wherever I needed to go, nothing was ever too much for him! Thank you again Ron for your help!!

My partner and I booked this hotel expecting a relaxing luxury break in Sardinia. Unfortunately, it turned out to be one of the most disappointing holidays we've ever had. The problems started before we even arrived. The hotel quoted €190 each way for a private airport transfer, despite being around an hour from the airport. My flight to Sardinia cost less than that. A shared transfer was available for €86, which seemed much more reasonable, so we agreed to book it. The hotel sent a very old school payment link that didn't work, and I immediately requested a replacement. Three days later they replied to say the booking hadn't gone through and the shared transfer was now fully booked. Breakfast was another disappointment. On day one the only available table hadn't been cleaned, there were queues for the coffee machine and around 90% of the buffet seemed to consist of cakes, pastries and sweet items. It felt chaotic rather than relaxing. As Hilton Gold members, we were told complimentary breakfast was one of our benefits. The problem is that everyone staying at the hotel gets breakfast included anyway, making this "benefit" effectively meaningless. It felt a bit like being told Gold members receive a free bed in their room. The biggest frustration came when we asked about the beach facilities. We were told thy Guest Relations, there would be a charge for the shuttle to the beach and additional charges for using the hotel's facilities there. Considering we had spent close to £2,000 for four nights, this came as a shock. My partner immediately questioned whether the information was correct, and the whole situation became frustrating very quickly. Guest Services simply told us to go and ask Reception, where another queue of 5 people was waiting. When we eventually walked down to the beach area, we discovered the beautiful pool featured in the hotel's marketing photos costs €30 per person to use. I genuinely thought there had been some mistake. There wasn't. Apparently some guests receive access as part of their package, but Hilton Gold members do not. To make matters worse, the Wi-Fi was poor throughout our stay. For a modern five-star hotel, struggling to get connected to the internet simply shouldn't happen. By the end of the trip, what should have been a relaxing holiday had become increasingly frustrating. The constant extra charges, poor communication, lack of clear information and disappointing service meant we never felt we were receiving value for the money we had spent. Sadly, the hotel became such a negative part of the holiday that it affected our overall impression of Sardinia itself. Rather than leaving refreshed and wanting to return, we left feeling disappointed and relieved to be going home. We won't be returning to this hotel, and would not recommend it.

There were a lot of issues with the room they gave me. While it had a beautiful view to the ocean if you looked straight, 20 feet to the left were a bunch of ugly tall metal bins that as the day went on got filled with dirty laundry from the hotel guests (see photos). I asked to be moved, but after two hours of discussions the front desk still hadn’t come up with a solution. Finally, I just gave in and stayed in the room. They moved a few metal bins away, but the area was still actively being used. The room itself was tiny, the shower was super tiny (I am slender). There were ants. The hedge around the “ocean view terrace” was so high, you could not see the ocean if you were sitting. Things I like about the hotel include the gorgeous nature setting, the nice pool area, the delicious breakfast selection. The pizza restaurant was nice too. Generally, people working there were friendly as were the guests. The coffee in the room was nice to start the day. The place requires someone to come in and give it some good fit and finish. It is *not* a 5-star hotel as promoted, but it has some good potential due to is lovely location.

If I could give a 3.5 I would. The hotel bills itself as a 5 star, but it needs to improve its communication to get there. More on that below. We had a sea view room which was somewhat cramped. We had just enough room to walk around the bed. The bed was comfortable, as were the pillows. The bathroom is small. The shower is quite small with flimsy doors that would not close all the way. There is good water pressure and plenty of hot water. The room faced west and was plenty hot. There is a thermostat in the room, but it didn’t seem to do anything. Nothing. When we chatted several times with reception, they told us we needed to make sure the door and window were shut (they were!). Still no relief. All the thermostat did was turn on a fan, it did not cool the room. We were repeatedly asked about our stay, and we repeatedly mentioned our room temperature. We were met with smiles, apologies, and nods. No fixes. As several reviews mention, the hotel is pretty far out of town. It’s a 25 euro cab ride each way. That assumes you can get a cab. Sometimes you can’t. We got up early the Saturday morning we were there to ride into town and catch the ferry to Corsica for the day. At first, the receptionist said she would call a cab at 8:30. We waited and waited. When we went inside to ask about our cab, she said she meant to call us but there were no cabs available until at least 10:00. I explained that we were trying to catch a ferry for our 1 day opportunity to go to Corsica. She stared at me blankly. I asked her to call again. She did, but reported there was nothing. I asked about whether UBER operated in the area. She said that it did. It didn’t. I again explained why were trying to get into town to catch the ferry to Corsica. Ultimately she called who I think is the hotel cab driver and HE arranged for a friend to pick us up in his personal car. At a minimum, there should be a hotel shuttle available to guests. The best thing about the hotel is the breakfast buffet. It is plentiful and delicious.