Mahdia Beach & Aquapark

We stayed at Mahdia Beach & Aquapark this year as a family of four (2 adults and 2 children), and we had a fantastic holiday. Before travelling, we had read a lot of mixed reviews and weren't quite sure what to expect. After our stay, however, we honestly don't agree with most of the negative comments. The hotel is large and set within beautiful, well-maintained grounds full of palm trees and greenery. It's not an ultra-luxury resort with marble and gold everywhere, but it has a lovely atmosphere and is very pleasant to walk around. We really enjoyed the food. While the selection wasn't endless, it was still more than enough, and there was always something tasty to choose from. The soups were excellent and definitely deserve a special mention. The desserts were also delicious and not overly sweet, which we really appreciated. We often had lunch at the pool snack bar, where fresh pizza, pasta, hot dogs and kebabs were available throughout the day. Nearby snack stands served freshly made fries, crisps, pancakes, doughnuts and other snacks. Our children loved the slushies, and the ice cream was also very good. The cocktails tasted great too, although some of them were stronger than expected. After reading previous reviews, we decided to upgrade to a two-bedroom apartment with a huge balcony, and it was definitely worth it. The apartment was very spacious, cleaned every day, and fresh towels were provided daily. We know some guests weren't happy with the standard rooms, but we were very satisfied with ours. Most of the staff were incredibly friendly, cheerful and helpful. The only downside was a few bartenders and waiters who were a little too persistent when talking to women on their own. Even though they knew I was travelling with my husband and children, they would still approach me whenever I was by myself. It wasn't a major issue, but after a few days I simply started avoiding those particular staff members. Thankfully, it was only a handful of people. The entertainment team did a great job. They never pressured anyone to join in but organised plenty of activities, including Zumba, volleyball, trampolining and archery. The kids' club was another big plus, especially because it also had Polish animators. Children could be left there twice a day and were very well looked after. The mini disco and evening shows were enjoyable, although the indoor venue became very hot despite the air conditioning. We think these events would be much better if they were held outdoors. The beach is definitely one of the hotel's biggest highlights. The sand is incredibly soft and the sea stays shallow for a long distance, which was perfect for me as I can't swim. Our children absolutely loved it too. There are quite a few persistent beach vendors, but they aren't allowed near the sunbeds. The easiest solution is simply to ignore them. The swimming pools were also excellent, with both deeper areas for swimming and shallower sections for those who aren't confident in the water. The swim-up bar was a great feature. We also really enjoyed the aquapark. It's large, with plenty of fun and exciting slides for both children and adults. The only disappointment was that the aquapark bar isn't included in the all-inclusive package, so all food and drinks there have to be paid for separately. One downside, although it's common in many resorts, was guests reserving sunbeds early in the morning. If you want a spot right next to the pool, you'll need to wake up very early. That said, it never caused us any problems because there were always free sunbeds available elsewhere, especially under the palm trees and oleanders. Overall, we had a wonderful holiday and would happily return. No hotel is perfect, and this one has a few minor flaws, but for us the positives far outweighed the negatives. We also got a great price for our stay, which made the experience even better.

Hi looking to come here with my famiky in december can you obfirn the waterpark and alides are open we arrive december 11th we have been told they are by friends but just want to check. Thankyou

The Miniclub was great. Kids we’re having fun in the club and they we’re not bored. Also there we’re great think’s to do and parents had a while to rest👍.

Thank you for the great vacation ❤️❤️ Thank you for the nice entertainment team Thank you for the great shows Thank you for the nice food Thank you for the cleanest room ever Thank you for the great drink ever too 🧡🧡🧡

​The Positives: ​Reception & Rooms: The check-in on the first day was good and the staff were welcoming. We were given an excellent room with a sea view. ​Main Restaurant: The food overall was good, well-stocked, and offered a nice variety. ​Staff: Most of the hotel workers and staff in general were cheerful and polite. ​The Negatives (Issues faced during the stay): ​Room Cleanliness & Pests: The cleanliness level inside the room was average at best. Worse of all, we found cockroaches (cafards) and other insects in the room, which is completely unacceptable. ​The Towel Crisis & Management's Poor Attitude: We are a family of 4, yet they only provided 3 towels. When one got dirty and we asked for a replacement, the reception staff treated us with severe resentment and coldness, assuming we wanted to change towels multiple times a day! Even after explaining the situation, he did not bother to apologize. Eventually, they only replaced two towels (after 3 complaints), leaving us with just 2 towels for 4 people. ​The "Khaima" Restaurant & Discrimination Against Tunisians/Algerians: We booked a day in advance. When we arrived at 18:45, we were told the restaurant opens at 19:00. To our surprise, just 5 minutes later (at 18:50), a group of European tourists arrived and were welcomed and seated immediately! Furthermore, there was clear discrimination regarding seating: the tables directly facing the sea were given to European tourists, while Tunisian/Algerian guests are directed to the less scenic tables. ​Buffet Service: For some reason, the worker in charge of the orange juice left his post and disappearing, despite a long queue of guests waiting for him. ​The Waterpark (Aquapark) Shock: Even though our booking was All-Inclusive, we were shocked to be banned from bringing even a single bottle of water into the Aquapark. Upon entry, we were informed that any consumption inside must be paid for separately! In addition, the swimming pool was dirty, and to our disgust, we even found a cockroach floating in the water! ​I don't recommend this hotel!

I stayed at the Mahdia Beach & Aqua Park for one week and overall had a good experience. The hotel itself was pleasant, the staff were generally friendly, and the food was good, although I found the menu quite repetitive over the course of the week. One of the highlights of the stay was the animation team. They were excellent and went above and beyond to involve guests in activities throughout the day. The evening entertainment was also fantastic and provided something enjoyable for everyone. However, there were a couple of issues that I feel should be addressed. A member of the kids' club team, Celina, suggested that if I gave her extra money personally, she would look after my child better. I found this highly inappropriate and concerning. The kids' club is a service provided by the hotel, and every child should receive the same standard of care and attention. No parent should be made to feel that additional personal payments are needed for their child to be properly looked after. I was also disappointed with the behaviour of some of the evening security staff. Rather than helping guests feel safe and comfortable, I observed them spending time flirting with female guests. This created the opposite impression of what security staff should provide. Despite these concerns, I enjoyed many aspects of my stay, particularly the animation team and entertainment. With some improvements in staff professionalism, this hotel could provide an even better experience for its guests.