Lopesan Costa Meloneras Resort SPA

Great view, great drinks and great hospitality by Victor M.

They will not give you a 5 star service if you don’t book the unique option. I was threatened by the manager of public relations when I complained that I was not getting what I should have had in the room: the coffee was not refilled unless I asked. I also asked for amenities and had to wait and ask several times until I got tired of it and asked to speak to her. I felt threatened and intimidated from then on. They also “forgot” to change the bed sheets”. You need a paper to leave on the end and I did not have that in the room. It took 3 days for them to bring it. The food is overpriced and not good. The shows are of poor quality and the depressing music is on all day. Only the swimming pool is worth it. Otherwise not worth the money.

What a place. Spacious, fantastic facilities, spotlessly clean and well maintained. Central location with easy access to beach and restaurants. Close to golf courses too. Staff have been top drawer. Polite, attentive and happy. Will definitely return.

We are sitting in reception ready to leave after a very pleasant week. There has been a major refurbishment since our last visit in 2019. The rooms are functional with modern accessories, powerful hairdryer, demist button on the bathroom mirror ( I only found that yesterday) USB plug socket next to the bed , fridge, kettle and bathrobes. We were in a standard deluxe room. However, the air conditioning cooling set point is at 22* throughout, so if you like your bedroom to be cooler this isn’t the hotel for you. My room 3353 had a set point of 19* which I’m told is very unusual and it must have been authorised by management previously The sunbed situation is ok , the lifeguard start at 9.50 and will remove towels from saved beds. To make it better if they could monitor beds after 10 , we noticed beds were being left for up to 3 hours which isn’t fair. At a hotel I visited previously a marker was placed on these beds and if they weren’t used after 1 1/2 hrs the towels were removed. The restaurants have been amalgamated so it is now one large buffet in the centre with different seating areas either side. This worked very well and the selection of breakfast was amazing, I cannot comment on the evening meal as we were B & B Overall, this is a lovely hotel, very good location on a beautiful promenade with lots of restaurants and shops.

Fourth stay here, chosen to celebrate my husband’s 40th birthday and our 11th anniversary — but this trip has been overshadowed by how the hotel handled a serious incident. In the nudist pool area, my husband was aggressively shouted at by another guest and told to remove his shorts, despite having only just arrived. This happened in front of several other guests and was intimidating. A pool worker said he’d get a manager, no one came. We reported it at reception, were told security would speak to the guest, nothing happened. We followed up again hours later; still no action. The next day, a manager called, confirmed nothing had been done, and told us the incident “wasn’t an emergency.” When I explained we’d left the hotel for the day because my husband felt anxious, he showed no sympathy, suggested my husband was somehow to blame for “intimidating” the other guest by not complying fast enough, and when I asked directly what priority level aggressive and harassing guest behaviour is given, he laughed. For a hotel we’ve returned to multiple times, this response to a guest safety concern was genuinely shocking. Beautiful property, but management’s handling of this was completely unacceptable.

I’ve been here 3 times and enjoyed everytime til now. The place is beautiful and amenities are great but our treatment by staff this time has been really bad due to a horrible situation. Myself and my Husband always sunbathe in the adult nude area. Today we got back from beach, dropped our towels and bag off and went for a swim. My husband went to grab a couple of drinks, and I went back to sort towels out and move bag, I answered a text message and within a minute I was screamed at from the opposite side to remove my shorts. I was told if he wasn’t wearing his, I shouldn’t wear mine being in the nude area. I said that I’ve sat down for a minute and I will in my own time. I was completely shocked by this as he did in front of other couples and made me feel really embarrassed. He was very aggressive that I needed to strip off. When a guy coming to collect the bins walked in, he screamed at the guy for me to be removed because I was wearing shorts and shouldn’t be there. I can’t stress enough my husband wasn’t even back with our drinks yet, this is how quickly it unfolded. The worker asked if I wouldn’t mind moving to defuse the situation, which I declined, because I’m not being dictated to when I remove my shorts, especially by an aggressive man. I asked for management and waited over 30 minutes before leaving because felt uncomfortable. We then spoke to reception who said security would speak to the man, that never happened. We’ve made a formal complaint and no one has done anything, other than log it into a book. If he screamed at a woman by herself to remove her swimsuit, it would have been a completely different outcome. I now don’t feel comfortable and now worry how the rest of our trip will go.

We had an absolutely fabulous two weeks here, and I wouldn't hesitate to recommend this to anyone. Our last couple of holidays were in boutique, adult-only hotels, therefore there was a bit of reservation in staying in somewhere so huge. We needn't have worried though as the place is run so well. Entertainment in the hotel is first class. We caught the end of the flamenco show one night coming back from dinner and it was so good that we made sure we attended the full show the following week. In reading a few reviews prior to booking, we decided to go B&B only and I'm very glad we did. There are dozens of restaurants within a few minutes walk and we ended up eating in 9 different ones over the holiday. We also ate in each of the restaurants that are situated within the resort itself and all were great. Bevir and Kabuki are fantastic. The bus station is a 5 min walk from the hotel with buses that go all over the island very cheaply. We visited several other resorts. Absolute musts are Puerto de Mogan and Las Palmas. For the latter make sure you get off the bus in Vegueta / Triana first as this is the old part of the capital and by far the most interesting. We went to LP twice - the first time to the old and new parts, and the second time to Vegueta / Triana only as it was so lovely. There is loads to do round here and we had a totally wonderful holiday.

Airco on room: - - - Diner: chaos Personel: mostly unfriendly probably do not understatement english well guests: especially germans unfriendly behavior Room, no complaint except location not really to my expectations. I booked via TUI: type supreme pool view In reality: view at back side of varadero shopping centre with undevelopped green stroke and a Block of noisy ventilators at the very end of this huge hotel 4th level

Great place, had an amazing time. Mr Lopez really looked after us

We have had a fantastic stay at Costa Meloneras and would happily return in the future. We’ve 3 days left of our holiday and it’s been great. The hotel itself is beautiful, spotlessly clean, and set within stunning grounds. The pools are amazing, heated, and there is always plenty of space to relax. The patio areas are gorgeous, and there is a wide selection of drinks available throughout the day. The staff are friendly and hardworking, particularly the waiter in the bar nearest to the back gates, who was excellent throughout our stay. The cleaning staff also deserve special recognition as they have been absolutely fantastic. The food has been very good overall, with a wide variety of choice. Breakfast was definitely the highlight for us and was better than dinner, although the restaurant itself is stunning and beautifully presented. A special mention also goes to the hotel hairdresser. If you have long, thick hair, she is an absolute must-visit. She is incredibly talented and worth every penny. One of the things we loved most was the atmosphere. There is always something going on around the hotel, yet it still feels peaceful and relaxing. The evening entertainment was also surprisingly good and added to the overall experience. There were, however, a few areas that we felt could be improved. Given that this is a 5-star hotel, we were surprised that waiters did not pour drinks when serving them. We have stayed at other Lopesan hotels where this was standard practice, so it felt like a small detail that was missing. We also experienced an ongoing issue with lots of ants in our room. (Room 2384) While this was disappointing, reception handled the matter professionally and offered us a room change, which we appreciated. Finally, during our stay, several World Cup matches involving Germany, Spain and other nations were shown on the outdoor big screen in the evenings. When we asked reception if England matches would also be shown, we were told that “we only show important games” and that we would need to watch England in the sports bar downstairs. Whether intended or not, the comment came across as dismissive and rude, and we felt that if some nations’ matches are shown outside, all guests should be treated equally regardless of nationality. Despite these points, the positives far outweighed the negatives. We have thoroughly enjoyed our holiday, and both myself and my parents would not hesitate to return. Overall, a wonderful hotel that we would happily recommend. Emily, Alison & David Seddon

This hotel was recommended by friends, one of whom is from the island . The other friend has visited this hotel over 20 times. I cannot express enough how fantastic this place is. From check in staff, pool staff, catering, house keeping, shops, bars, etc. Every thing was superb. This hotel has something for everyone. Quiet areas to relax, and more than enough places to chill out with other guests. We were upgraded which was an added bonus. I cannot wait to return later in the year for some winter sun. Well done to the whole team at the hotel for making us feel so welcome and happy.

We have wanted to visit this hotel for a holiday for years and so finally booked for this year. The hotel and its grounds are absolutley stunning and the infinity pool is just incredible! The location of the hotel is what made us want to stay here, we usually stay at the Riu Palace in Playa del Ingles but in order to get to the strip at Meloneras means getting a taxi here so being at the Lopesan was ideal. There is plenty to do here with various activities if you want to be more involved, from paddle to tennis, ping pong, aqua aerobics, (the lady who does this is fantastic and full of energy and enthusiasm!).. or if you want to be more relaxed and peaceful you can always find a spot for that too. The hotel is exceptionally clean and luxurious, the room cleaning staff are great and friendly and the gym facilities are fantastic and has everything you could need whilst being on holiday. The hotel entertainment is really good but as with most hotels it can be a bit repetitive if you're there more than 7 days. The house band was great and lively & the violinist and the piano player was exceptional. There is a good choice of food both at breakfast and evening meal times, however although some of the evening meals looked great, they didn't taste as great. I personally found that the deserts were of better quality, especially the sauté bananas with thick cream and crumble! 🤌 Our only criticisms would be the staff aren't very attentive and sometimes come across a bit miserable. Getting served drinks was the main struggle in every part of the hotel (excluding the bar in the lobby) You had to wait at least 10 minutes or so for them to notice you and come and serve you and then another 10 minutes for your drinks to arrive, if you're at the pool bar then you either had to shout for someone or you physically had to get out to tell them you wanted one at the pool bar. I understand the size of the hotel is huge and will have many guests at any one time but this should be catered for with more staff. There are also rules here which we found out quite fast! No reserving sun loungers early or your towels will be removed and you have to reclaim along with a reminder to not do it again, no beach sandals at evening meal (I found this harsh because I wear nice beach sandals that aren't for the beach) no food to be taken from the food hall - not even a piece of fruit! And no hanging your towels over the balcony, which is fair enough as it keeps the hotel looking well kept. There is a standard here which I fully appreciate but it has to be reciprocal. If guests are to live up to these standards then the staff here should also live up to 5 star standards and at times I didn't think they did and as guest in one hotel you tend to compare this to other hotels you've visited. Overall we had a fantastic time and will definitely come again.

The resort plays loud pop music daily until early afternoon which is hard to escape and not at all relaxing. Despite the "no smoking resort-wide" policy we experienced many people openly smoking and vaping unsociably around the resort. The guest in the room next to ours sat on his terrace smoking and made a 3 hour Facetime call that was so loud it disturbed us and several other couples nearby. We called reception several times yet it took the 3 hours for somebody to come to observe the problem, and do something about it. Our room would not cool below 22c, which was preventing my wife from sleeping. We asked several times for it to be adjusted to 18c and were told this was not possible as it was a resort-wide standard. When my wife got desperate and was feeling unwell we protested at the front reception at which point a maintenance person came to our room and adjusted the A/C to enable it to cool the room to 18c; hmmmmmmm. One could only exchange pool towels between 10-midday. Otherwise, the staff were very polite, helpful, and delightful.

Family of 8 holiday. Beautiful grounds and pools. Rooms large but a bit dated. We all upgraded to Unique but very disappointed. The only thing you really get is a cushioned sunbed. Complimentary drinks ( limited choice ) served in a dark lounge, watched over by staff as you are not allowed to take outside. Snacks are tiny sandwiches like a kids party, crisps and a few cakes. Unique experience offer a separate pool area but you cannot have your complimentary drinks there. Over all good experiences but beware trying to get your deposit back and tax added on top.

The hotel is of very grand design, rooms are spacious, everywhere is spotlessly clean. The swimming pools are amazing. The staff helpful and pleasant. Ideal location. Can not fault it . Highly recommend

Disappointment Regarding Inclusive Drinks Service I would like to express our disappointment regarding the drinks package that was advertised as being included in the price of our quite expensive upgraded unique stay. We were surprised to learn that these drinks which are self serve like a canteen and limited, can only be enjoyed in a designated indoor area, which is a dark room with no pleasant atmosphere or views. This restriction was not made clear at the time of booking, and we feel that the service has been somewhat misleading. Had we been aware of these limitations beforehand, it may have influenced our decision when choosing this hotel and the unique package.  We had expected to be able to enjoy the included drinks in the same way as other guests, including in the outdoor and communal areas. We have so far otherwise enjoyed aspects of our stay, but this issue has left us feeling disappointed and dissatisfied with the value and presentation of what was advertised, and this is on the first day of a weeks stay. The cost of the unique upgrade would have more than covered the cost of purchased poolside drinks

Overall really great stay, it was really clean and the staff and food was great, one thing I was unhappy about is how busy the complex was, and this was only in June. Wouldn’t come back just due to how busy it was, breakfast was a battle and some days trying to find a sun lounger was really difficult

We are still here but wanted to review the hotel. 8th time here for us and this trip i feel things have been improved for the better. The breakfast buffet is really good it was always good but definitely went up a notch. We have never had dinner buffet before mainly because of reviews but have been pleasantly surprised and would do it again . I have noticed a big difference in staff this year much friendlier and seem a younger team than previous years Special mention to Augustina I think her name is so helpful and friendly . Cant wait for our next visit here

Really good location, hotel exceptionally clean. It's a massive complex with ample of pools and sun beds to choose from. Buffet breakfast and evening meals lots to choose from. Was thoroughly impressed with this place and would go back again.