Lopesan Baobab Resort

We have visited Gran Canaria many times over the past few years and have previously stayed at other Lopesan hotels. This year, we decided to try Lopesan Baobab Resort, and we were really looking forward to our stay. Unfortunately, our experience got off to a very disappointing start. Check-in and arrival Upon arrival, we had to wait approximately 40 minutes in line at reception just to check in. When it was finally our turn, our room wasn’t ready, so we went to the restaurant for a beer while waiting. I would like to emphasise that the reception staff were very friendly and welcoming. However, a 40-minute wait for check-in is simply too long for a hotel of this category. Room conditions – unacceptable for a five-star hotel When we finally received our room, we were shocked by its condition. There was a strong, unpleasant, musty smell throughout the room, and the shower was covered in very visible mould and mildew. The bathroom door also couldn’t close properly. We contacted reception and were offered another room. Unfortunately, the second room also had an unpleasant smell and issues with dampness. After two room changes, we finally received a room on a higher floor that was clean, smelled fresh and was in acceptable condition. Having to go through three rooms before finding one that met basic expectations of cleanliness and comfort was extremely disappointing. Dinner at Akara – another disappointment On our first evening, we had dinner at Akara, hoping for a lovely dining experience after a frustrating arrival. Unfortunately, several dishes on the menu were unavailable, including the sea bream and chicken. We eventually ordered entrecôte with béarnaise sauce, but were served mushroom sauce instead. Only when we asked about the missing béarnaise were we informed that it wasn’t available. We also ordered red wine and sparkling water with our meal. However, by the time we were eating our starters, our wine still hadn’t arrived. The waiter returned to our table three or four times suggesting alternative wines, as the wine we had originally ordered was apparently unavailable as well. We completely understand that restaurants occasionally run out of certain items, but the number of unavailable dishes and drinks, combined with the lack of communication, made the entire experience rather disappointing. Guest Relations and compensation We were told that Guest Relations would contact us regarding the problems with our rooms. Unfortunately, nobody did, so we eventually went to speak with them ourselves. We met María, who was absolutely lovely – kind, understanding, professional and genuinely helpful. As compensation, the hotel offered us a complimentary dinner buffet, a complimentary lunch buffet and a late check-out until 6 PM instead of noon. We genuinely appreciated these gestures and believe the compensation was fair. However, it doesn’t change the fact that we would much rather have avoided the problems in the first place. Overall impression The staff throughout the hotel were generally very friendly, and we appreciate the efforts made to resolve our complaints. However, our first day consisted of a 40-minute wait at reception, a room with significant mould and unpleasant odours, and a disappointing restaurant experience. This was certainly not the relaxing start to our holiday that we had expected. Having previously enjoyed other Lopesan properties, we had high expectations for Baobab, particularly given its five-star rating. While we appreciate the kindness of the staff and the compensation offered, we believe there is considerable room for improvement when it comes to room maintenance, quality control, restaurant operations and communication. A five-star hotel should deliver more than beautiful surroundings and friendly employees. The overall experience should reflect the standard and expectations associated with its rating. Unfortunately, on this occasion, Lopesan Baobab did not live up to ours.

Positive: The hotel is large and beautiful, on the edge of decadent ;) -the staff is very friendly, helpful, points out shortcomings, works hard -the resort is incredibly clean and tidy The massage in the beauty center (by Lois) was really incredibly good Negative: Even though we booked through a tour operator and don't expect to get the very best rooms, I do expect a 5-star hotel where you pay a lot of money not to have very noticeable mold in the room. As perfect as the common areas, our room (1166) was poorly maintained. When we entered the room, it had just been cleaned, so we didn't notice the smell right away. We even thought it could come from the shoes we had worn all day. However, the pungent, very unpleasant smell remained strong in the hallway and bathroom, making showering or taking a bath actually very unpleasant. Further inspection shows (see photos) that there is a serious mold problem in the ceiling, which has led to black mold in the wall. The mold is clearly not from today.... If we hadn't had adjoining rooms with our children, we would have immediately asked for another room. There is also black mold on the edge kit of the bathtub. -we are woken up every morning by the sounds of construction work (hammering, drilling) - I would advise against booking the hotel with teenagers. The swimming pools are really great, but outside of that there is really nothing to do for them. 1 table tennis table and 2 pool tables, which were out of service for the entire trip. The activities are either for preschoolers, or for 9+, or for 16+. Sports activities, even aqua gym, are only accessible to adults. So there is nothing provided for 13-15 year olds. -the hotel heavily relies on ambient lighting. Beautiful, but it would be helpful to have functional lighting here and there, especially since it is already dark at 6:30 PM in November. Eating on the terrace happens in the dark (the ambient lighting is not adequate to see what is on your plate) and we searched in vain for a spot in the hotel where there was enough light to play a board game in the evening. The lighting is also limited in the rooms.

LOVELY. My kids are in love. We feel safe and free here. When you opt for all inclusive, the experience makes the stay very easy going. Panchi is the staple for kids. But the show is shorter now. I would like the show to be a longer mini disco. The buffets are fresh and satisfying. Cordial staff. Nice pools. Very nice place.

Fantastic stay! The animation team was excellent - particularly Natalie, Bruno and Ernestas. Our children loved all the activities.

Wow... where do I begin? Whatever reviews you may have read, our experience at Lopesan Baobab Resort was nothing short of incredible. From the moment we arrived, we were blown away by the stunning African-inspired architecture, beautiful gardens, and the relaxed atmosphere. Every corner of the resort is breathtaking, especially at night when the lighting transforms it into something truly magical. The pools are amazing, with plenty of space to relax, and the whole resort is spotlessly clean. The staff were warm, friendly and always willing to help, making us feel genuinely welcome throughout our stay. The location is perfect too—just a short walk to the Meloneras promenade, beach, shops, restaurants and the lighthouse. Our room was spacious, comfortable and immaculately maintained, and we slept so well every night. For us, this holiday was everything we hoped for and more. It was peaceful, luxurious and the perfect place to unwind and make wonderful memories. Thank you, Lopesan Baobab Resort, for such a fantastic holiday. We wouldn't hesitate to return and would happily recommend it to anyone looking for a special getaway. We can't wait to come back! 🌴☀️🌊💙

Food is awful-I was laughed at -At breakfast time for being pregnant and what i was wearing and to top it off pics below show the fridge in the bedroom

We ate in the Akara resturant. The food was lovely and Aday gave us lovely, friendly service. Thank you Aday.

Second time here and another fantastic holiday. The hotel itself is immaculate and very atmospheric; a lovely exotic scent greets you in reception! Good, spacious rooms and a well laid out pool area; the lazy river is particularly enjoyable. Food - what can I say? A superb choice of well cooked dishes; buffets can be a bit samey at some hotels but not this one; there is plenty of variety. I see some negative reviews and these surprise me as they don't match our experience; I guess you can't please everybody! We've just booked our third visit here so that tells you something.

3 star max. It took two days and 6 phone calls to get an iron sent to our room despite being told it was being sent ‘right away’ each time. The room comes with basically nothing compared to much cheaper hotels I’ve stayed in. No kettle, no tea or coffee, even no soap. Even travelodge comes equipped better than this place. The pool that looks like a lazy river is surrounded by sand, meaning that the bottom off the floor is bitty and quite sharp in places. The lift is tiny, always broke, and takes forever to come every single time. We were asked if we wanted a welcome drink upon arrival, which we obviously said yes to! Then the guy serving us sent us on our way to our room and we never got it. There was no one to take our luggage which I don’t care too much about but I know it would be a struggle for some people as it is a very big hotel. They charge €45 per person per meal. There are some amazing restaurants nearby where you will spend half of that amount! Breakfast was mediocre, fried eggs were sat there for so long that they were crispy on the bottom and overall there’s not much choice. Crepes with Nutella were obviously amazing for breakfast. I also emailed prior to the holiday to say it was mine and my partners first anniversary together in hopes to do something special for her. They said they would be happy to help and asked for our reservation details. Upon sending these, I never got a response. Honestly wouldn’t bother spending your money on this place. It was pretty but that’s about it.

We arrived later in the evening and walking into the hotel was amazing, it was all lit up and took your breath away. Check in was very quick, we were offered welcome drinks by the gentleman on reception. He explained how to find our rooms as this hotel is massive! Our rooms were spacious and clean, included dressing gowns, shower gel and shampoo and a hairdryer. Safe and small fridge are inside a wardrobe - no tea/coffee making facilities though. The bed was huge, and not 2 singles pushed together. Balcony was rather small with a table and 2 chairs, we had a view of the back road towards the RIU hotel - quiet at night though, no car noise etc. You can hear other people unfortunately, and our upstairs neighbour seemed to like rearranging furniture on a daily basis by dragging it around the room. We could also hear babies crying. The pool areas are spread out across the site- the first day there were no sunbeds available anywhere, apparently the hotel do remove towels if not being used after a certain length of time. 2nd day it was quieter and there were plenty of beds. We especially loved the lazy river, so stayed around that area in the day. The pool toilets were kept immaculate throughout the day. We stayed B&B and the breakfasts were fantastic - fresh fruit, cheeses, bacon, eggs, different breads etc and a cheeky little glass of Cava/prosecco as well! We've never stayed in a 5 star hotel, but this was an amazing holiday, even our 19 year old son enjoyed it, we wished we'd booked 2 weeks, will have to go back!

Don't ignore the negative reviews and don't be swayed but the number of positive ones. I was, and the negative ones were all accurate. Very disappointed and will never return. We booked this family trip via Jet2 for our engagement celebration and babymoon for our second baby (the hotel couldn't care less). We couldn't decide between this hotel and the sister hotel a short walk away - Lopesan Costa Meloneras. The only reason we ended up going for this one was because the decor seemed a bit more interesting for my 4 year old son but my goodness did we make the wrong choice. Price wise there was little difference, too. We regretted our choice hugely but as soon as we went across the road to see the sister hotel, we regretted it even more!! The sister hotel was gorgeous, service was good and the ambience is a different class. If you are undecided between the two, definitely don't book here. The reviews on here saying the hotel is dark and miserable was absolutely accurate. You go away for some sun and a bright, mood lifting break but this hotel was depressing. I was so pleased to leave. Also, it is increasingly annoying that these hotels advertise themselves as 5 star! What does that even mean anymore?? It was definitely not a 5 star with proper 5 star service. It's a 4 star at best. The reviews mentioning the lack of full length mirror, low lighting and lack of kettle and tea and coffee facilities in rooms being annoying are absolutely true. It drove me mad. You put everything away in the wardrobes and you can't see anything! Can't see your chosen outfit and can't enjoy early mornings. A pointless cost saving exercise that seems low impact but makes a huge difference on one's holiday. How is this hotel advertised a 5 star hotel without a kettle and tea and coffee in the morning?! Madness. Our room was ok; the balcony and view was sizeable and nice but the shower drains stunk and it was overall very tired. Again, definitely not the standard of a 5 star and definitely not like the pictures on their website. Beds were just ok.... Food - adequate. Again, absolutely NOT 5 star. Breakfast buffet was mayhem and small. Boring choices and ok at best. Food round the pool, the same. The hotel staff - OK. Not particularly personable or attentive. Not a 5 star check in experience... not enough staff and without even a queue of people I was stood there for at least 15 mins waiting to check in. Other 5 star hotels I have visited, even if there is a wait time, you are taken over to a lounge area, provided with a complimentary drink while you wait for check in. This check in experience completely epitomized the service - stand and wait and we will be with you when we are free. Not good. Oh and to top it all off. The pools are in a dire state (every pool, including the children's pool). The pool tiles are coming off left, right and centre; they even come off in your hand. My husband runs leisure centres all over the UK and if the pools were in that state, they would be closed indefinitely on the same day. My 4 year old son gashed his leg open on the broken tiles in the children's pool and so did my husband in the lazy river. My son refused to get back into the pool for the remaining 2 days of our holiday (Which ruined our holiday) and the staff were slow to respond and offered us pointless resolution options that did nothing to save our experience. The hotel Manager didn't even bother to speak with us, come to see us - nothing. Disgusting level of careless service. Again, far from a 5 star experience. I took many pictures and have formally complained - not that that has got me anywhere. Again, another representation of service and no doubt nothing will be done. The hotel admitted they are undertaking an extensive pool maintenance programme (which says it all and admits fault) but no doubt barely anything will be done and the number of positive reviews will continue to carry the declining service this hotel provides. Overall, we hated this hotel and couldn't wait to leave. Our whole experience ruined our celebratory trip and we are frustrated that our experience has been totally ignored. Please don't ignore the negative reviews and keep researching!! Over time, the tide will turn with more negative reviews.

I don’t write TripAdvisor reviews often but this resort absolutely deserves one…My partner and I chose to visit Gran Canaria specifically so we could stay at the Lopesan Baobab Resort, and it was the best decision we’ve ever made! We were celebrating my belated 30th birthday and also our 5 year anniversary, which I had mentioned in the notes while making the booking. The team at Hotel Baobab gave us a gorgeous room with a view, and there were chocolates and sparkling wine in the room on arrival with two separate personalised letters of congratulations to us both. And that was just our arrival! We couldn’t quite believe the scale of the resort, and it took us at least two days to get the lay of the land and to be able to navigate through the outdoor areas, including the pools, restaurants, bars and other amenities. The lazy river pool was so much fun and the food/drink prices at the pool bars were beyond reasonable (€7.50 for a large delicious Sangria!). However, we found our favourite spot within the first 24 hours and that was the chocolate pool located at the back of the resort. This pool had direct sunlight all day long and was a lot quieter and more relaxing than the other main pool areas. Yes, kids were allowed in this area but it never felt noisy or too busy. It became our go-to tanning spot and we even became friendly with some of the other regulars who also kept choosing that area! That says a lot when you have 7 pools to choose from but you keep going back to the same one. The landscaping and vegetation across the resort is truly something to behold. The grounds were kept in immaculate condition and we could see the gardening team out every morning gathering leaves, branches and other debris off the paths. Every day my jaw dropped as soon as I stepped outside because of how beautifully maintained the resort is. Waking up to the sound of birds chirping couldn’t be farther from the sound of city traffic in the UK that we were used to! It felt like we were in paradise every single day. I’m not normally an early riser but I didn’t want to miss a second of being in this resort so we were up by 8am every morning. To be fair, having a huge breakfast buffet waiting for us downstairs was all the motivation we needed!! The housekeeping team were so friendly and our room was refreshed every try single day with clean towels and anything else we needed, which we massively appreciated. They even mop the bedroom floors on a daily basis! We also had excellent service from the room service team (we ordered at least 3 times during our stay). The food was reasonably priced, very tasty, we were given massive portions and it always arrived on time/early. On the two occasions that we did leave the resort, we were less than a 10-minute stroll from the prominade and main restaurants/shopping areas in Meloneras. We were also only a 12-15 min stroll from the dunes which were unbelievable at sunset. One of the most important things for my partner and I was feeling safe and comfortable throughout our stay, and I can’t thank the staff at Hotel Baobab enough for their hospitality. As a young queer couple, we often feel judged or perceived differently and this was something I worried about a lot before our trip. I actually have no words for how completely at ease and safe we both felt throughout the entire week and every single staff member contributed to this. Whether it was the housekeeping team greeting us in the hallways, the breakfast buffet staff welcoming us each morning, or the gardening team waving and smiling each time they walked past. This was hands down the best experience of my life as a queer woman, and I cannot recommend Hotel Baobab to other LGBTQ+ visitors enough. I could write an entire book on how amazing this resort was for us and I’ll be recommending it to friends and family for years to come. I was very emotional when we were leaving the resort and expressed my gratitude to the reception team on checkout. I still can’t believe we were so lucky. We’re already planning a trip back in October and can’t wait to be back in paradise! Thank you so much Hotel Baobab.

⭐⭐⭐⭐⭐ A Hotel That Listened, Improved, and Delivered an Outstanding Experience This was our third visit to the Lopesan Baobab Resort in Maspalomas, and I felt it was important to write this review because credit should be given where it is due. During our previous stay, we experienced a number of issues, including dirty towels, an unmade room on arrival, faulty electrical sockets, stained pool towels, and even a cockroach sighting in one of the dining areas. We had also booked a double room but were provided with two single beds pushed together, which was disappointing for a couple on holiday. Because of those experiences, we arrived this year with a degree of apprehension and uncertainty about what we might encounter. What we found was a hotel that had clearly listened. The management team recognised the concerns that had been raised previously and, to their credit, took them seriously. We were kindly upgraded, but more importantly, the overall standards throughout the resort were exceptional. The difference was remarkable. The food was outstanding, with an excellent variety available every day. Everything was fresh, well-presented, and regularly replenished. Whenever a dish ran low, it was replaced within minutes. The restaurant operation was incredibly efficient, and any spills or messes were cleaned almost immediately. The service throughout the resort was first class. We were not treated differently because of our previous feedback—in fact, nobody knew who we were. We were simply another couple enjoying a holiday, which made the experience feel genuine and authentic. What impressed us just as much was the attention to detail throughout the resort. The gardening and maintenance teams work incredibly hard behind the scenes. On windy days, leaves from the palm trees would naturally be blown across pathways and public areas, yet by the following morning everything was immaculate once again. It was a pleasure to watch the staff at work each day. Grounds staff, cleaners, and maintenance teams could be seen early in the morning ensuring the resort was spotless before guests began their day. The gardeners kept the grounds looking beautiful, window cleaners regularly removed fingerprints and marks from glass surfaces, and the cleaning teams worked tirelessly to keep walkways, pool areas, and communal spaces free from debris. There was a clear sense that cleanliness, presentation, and guest safety were taken seriously throughout the entire resort. I would like to extend my thanks to everyone involved: the management team, housekeeping staff, gardeners, maintenance personnel, pool attendants, waiting staff, chefs, cooks, cleaners, and all the behind-the-scenes employees who contribute to making this resort run so smoothly. Every member of staff we encountered was polite, professional, courteous, and genuinely willing to help. Our room was immaculate, with excellent air conditioning, a comfortable large double bed, beautiful bathroom facilities, and consistently high housekeeping standards throughout our stay. The resort itself remains one of the most impressive family destinations we have visited. The choice of pools is fantastic, the grounds are beautifully maintained, and there is something for everyone, whether you are travelling as a couple or with young children. Most importantly, this review recognises something many businesses struggle to do: listen to feedback, learn from it, and improve. Lopesan Baobab Resort has done exactly that. Many companies become defensive when criticism is offered. In contrast, this hotel appeared to reflect on the feedback, address the issues, and raise its standards. That deserves recognition. Based on our experience this year, I can confidently say that it fully deserves its five-star rating. We have had a wonderful holiday, created some fantastic memories, and thoroughly enjoyed every aspect of our stay. We will most certainly be returning. Thank you to everyone at Lopesan Baobab Resort for restoring our confidence and providing such a memorable holiday. Keep doing what you’re doing—it is noticed and appreciated. ⭐⭐⭐⭐⭐