LONDON HOTEL 4 *

We had a very friendly and helpful welcome from the staff at reception. Our room was comfortable and clean and definitely value for money . This is now our go to hotel when travelling to and from Heathrow Airport. It is so easy to get to from Kings Cross Railway Station and also to the other Terminals at Heathrow. Highly recommend for ease of access. This time because of the problem with flights because of the Middle East situation we needed another night at the hotel so popped into London to see The Mousetrap, so much cheaper than staying in the city.

Hotel was a typical premier inn with nice friendly staff. Just feel parking is steep, we didnt arrive until after 8pm and left at 9am so £29 parking was steep

Easy to get to from T4 using the footbridge. We arrived at 10pm and were greeted by friendly check-in staff who had our room key ready in a couple of minutes. The room was a reasonable size with plenty of space for cases. The bathroom was clean with a powerful shower but there was no extractor fan so the large mirror got covered in steam. The bed was comfortable but the air conditioning was too noisy to have on at night so it was difficult to sleep as the room became warm. We were only there because we had an early flight so cannot comment on the rest of the hotel.

British Airways assigned us, a senior couple, to this hotel for an overnight stay after a weather-induced missed connection. My wife, who uses a cane, was quite ill with an upper respiratory virus, so all we needed or wanted was a comfortable, safe place to sleep and eat. Checking in via a kiosk rather than with a human being felt cold and unwelcoming. A clerk did eventually assist; she was helpful but not particularly friendly. A man who I assume was some kind of manager came bustling out of the office and was quite brusque with other staff members and with me for no good reason. No one offered to assist us with our bags, and there didn’t seem to be any carts available. The carpet in the hallway leading to our room was filthy and worn. The room itself was clean and had adequate electrical outlets and good WiFi. The poor view (looking out on other guest rooms) and the pigeon poop on the window sill were not great but also didn’t matter to us. The hotel restaurant was okay, with uninspired American-style fare and somewhat slow service. A waitress named Deepti was very enthusiastic about her work but had way too many tables to serve. She seemed to be campaigning for an award of some sort; she even handed out business cards and pushed hard for guests to write positive reviews. In the morning we were too ill to come down for breakfast, but the woman working the coffee bar was very nice and the pastry offerings were good. Bottom line: If we ever have another overnight layover at Heathrow (and I hope we don’t), we will insist on a different hotel.

We stopped for 3 nights while visiting Wimbledon to watch the tennis. We picked an upgraded room which was clean and quiet with a comfortable bed. It also came with free upgrade to a very good WiFi service, and air conditioning which was very welcome during a heatwave. Good restaurant and bar area.