Very disappointed - Not a couple’s holiday and not serene in the least.
pirms 3 mēnešiI previously reviewed this hotel extremely positively following our stay there in June 2024. We returned this year, but our experience was much less positive, which made me very sad. We specifically booked a suite with private pool, so we could stay in the same block as we did previously. (Adjacent to the Relax pool area). On arrival we were allocated a room, not a suite as we had booked, with a (not very) private pool, which was way up in the highest part of the hotel. I have a disability and found the walk to and from the room challenging during the holiday. As we were not given the suite we had booked, we did not have the double aspect outside areas or the larger bathroom that we should have had. We don’t realise all of the negatives when we got there, due to our late arrival, and by that time, I was too exhausted to make a scene about it. However, had I realised at the time what a difference the lesser room would make to our holiday experience, I would have complained at the time. The room was in effect, a family room. And it certainly was. We visited as a couple this time, hoping for the same romantic, relaxing break as previously, but in our block, we were surrounded by families with young children, who often strayed into our pool area and ran screaming up and down the corridors at nights. There were far more families there this year than when we previously visited and the buffet restaurant was much busier. This unfortunately impacted on the service, as staff appeared rushed off their feet and we often didn’t have cutlery or water on our table. Additionally, the cleaner in the upstairs floor would daily sweep the rubbish from the upstairs balcony onto our patio area. It eventually happened when we were actually sitting there and we were covered in cigarette ash and detritus from upstairs. The pool areas were much busier too, and there was an absence of life guards at the lower part of the main pool area. This meant anyone sitting by the pool had to put up with numerous groups of kids climbing up the bridge railings and jumping off at height, splashing everyone. In summary, I feel we were fobbed off with a lesser room by the hotel because there were only 2 of us, which really impacted on our enjoyment of the holiday. Lindos Imperial is no longer the place to go if you are a couple looking for a relaxing holiday.