Le Palazzine

I had a wonderful massage experience. The treatment was very relaxing, and I felt so much better afterward. The atmosphere was peaceful, and everything was clean and professional. A special thank you to [KETUT] for her excellent service. She was very skilled, kind, and made sure I was comfortable throughout the session. I highly recommend her and will definitely come back!

Ketut is an absolutely exceptional massage therapist. She is truly on another level — the best I've ever experienced. I've had many massages in my life, but I've never felt such relaxation and pleasure. Her technique, professionalism, and attention to every detail are simply incredible. She made me feel completely cared for from beginning to end. Thank you, Ketut , for such an unforgettable experience. You are amazing!

Be careful with extra charges and customer service: we were charged €80 more than expected. Overall, our stay at the hotel has been positive: the place is beautiful and we have been comfortable. However, there are several aspects that could be improved. The most disappointing issue was the upgrade to full board. On the hotel’s own website, the full board upgrade was clearly shown with a specific price. We initially booked half board, but we decided to upgrade to full board even before our room was assigned. The expected amount was around €300, but we were finally charged €380, meaning we paid €80 more without any clear explanation. We tried to contact the hotel through the chat service available, which stated that a response would be provided after two messages, but we never received any reply. We also had a disappointing experience regarding the services included in our full board package. We were already having lunch at the restaurant when, at 3:05 pm, we were told that they could no longer serve us dessert because the restaurant had already closed. We were offered the possibility of having dessert somewhere else in the hotel, but we would have to pay for it separately. Considering that we had paid for full board, we believe that this lack of flexibility, especially when we were already inside the restaurant, was disappointing. Additionally, we feel that the room cleaning could be improved: for several days, the table remained with dead mosquitoes on it without being cleaned. We also missed having more entertainment activities at the hotel. The hotel has many positive aspects, but the handling of extra charges and these situations with included services have negatively affected our overall experience.

An amazing location, a mix between nature, amazing blue lagoon and top level services. The atmosphere is an equilibrium between nature, confort and privacy. The sea views suites are big enough and well organized. We thanks the room service incredible team of Winsley with Neelesh, Prisca, Yovanee, Jeremie and Lou for their kindness and great professionalism. We thank also the beach bar team for their efficiency and professionalism, at your service anytime, so we thank Pavish, Laksh, Harsh, Hans and Shahil.