LAS ARENAS

Excellent food - clean accommodation and the spa was excellent too. Staff welcoming and helpful and hotel was very clean and spacious - can’t think of anything negative. Wide variety of good quality food. Entertainment very good - Mr Hotel was good humoured and funny

Absolutely amazing hotel. We've been on many all inclusive holidays around the world and I have to say this is outstanding. The food is unreal both in the restaurant and pool snack bar and the care and attention when catering for my dad who is Celiac is outstanding. The whole hotel and pool area is spotless, neat, and beautiful. The staff can't do enough for you and nothing is too much trouble. They even have a man with his hawks come every day to keep pigeons away! Fabulous programme of quality evening entertainment. It's our last day here today and I'm already looking at booking to come back .... which is something we rarely do as we usually like different places. Lovely little resort too, perfect for a chilled holiday. ❤️👌

The hotel is at very nice location. Rooms are nice and cozy and the aren’t dark. Atmosphere of this hotel is stellar, there is alot of flowers, which I personally like. Everything is clean, not much to debate on that. Noise is non existant in here, it is calm. You recieve bunch of amenities, such as: dental kit. For what you pay for, this is very nice and worth every penny. Last but not least, staff. They are friendly and smile at you every time, especially Sandra P. I’d love to come back here again next year!

This is our 4th visit in 2 years we first went in January 2025 and the hotel and staff were amazing. The hotel is clean enough however it is the entertainment staff who make your holiday. However on this last visit the entertainment arena was shut due to it being renovated and was held at the pool area instead it just didn't have the same atmosphere. Also, the food in the main dining area was mediocre this time, much of the same therefore we had to eat out 6 days out of the 9. I would suggest getting the beds daily as we did it does give you comfort and quiet. We must give a big shout out though to the following members of staff (bar staff) Patricia, Estoban & Jordi. And the entertainment team Irene, Andrea, Anton & Manu......not forgetting Mr Teeth......... you are all an absolute asset to the hotel. Overall we have always had a great experience and will be going back January 2027 however will only be once a year now. Thanks guys amazing team as always

Absolutely nothing to fault 10/10 spent 10 days here and would absolutely recommend it. Clean rooms, lovely location with an English and Irish bar close by only an hour on the bus to get to Siam park and the Costa adeji market, great food selection and different choices at the pool bar. The staff also 10/10 at both the bar and the entertainment team very friendly and made us feel welcome and involved. Irene. Andrea and Anton are brilliant at their jobs and made the atmosphere very enjoyable. Would definitely return and would and have already recommended to family and friends. We also only had the all inclusive plus not the premium and for the price could not see the point in upgrading so I would not say it is needed at all.

Me and my husband are going to spend this summer already our third vacation in this magical hotel! There is absolutely no reason to hestitate a minute more to book it. Staff, service, food, pool, cleanliness... everything is on top level! :-) Thank you for your great work for this marvelous place. Lucia and Lukáš

The hotel is lovely and well run. Staff are attentive and never on phones. Room was spacious, comfortable and very clean. Main pool opens at 10am but at least there was no people leaving towels on sunbeds which was really good. I was here before and food was much better. The higher end food choice has disappeared. We had two a la carte restaurant bookings which i found out when i asked. On the hotel "web" app it said we had none. There was only 1 a la carte restaurant which was spanish(?)... When we saw the menu had nachos and guacamole as one of the limited choice of starters and burger as the best choice of mains we didn't dine there. ITV was on the TV but didn't come through, the technician said they didn't have it anymore. Disappointing for me as i wanted to watch some of the worid cup and Royal Ascot on it. Its a bit remote with local bars are a bit dodgy... Watch your bags girls. Special mention for Victor who was excellent behind the bar!

Andrea and Irene are great the activities are made fun and it’s nice how they spend time to speak to all the guests. All the staff have been friendly, food has been great.

Irene and Andrea are brilliant

Irene and Andrea from animations team were so energetic and fun and got everyone involved, vibes are great and lots going on always

What amazing entertainment by anton and irean they were so funny and welcoming. We will definitely return. Thank you so much

Anton and Irene really made the experience special. Both made so much effort to involve us and make us smile. Definitely want to return purely for them! Thank you both. I have to say anton is extremely hilarious and talented

Whilst there were a few niggles with the hotel generally we had a wonderful time and would recommend The Pools - we mainly stayed at the activity pool which was heated and also within a stone throws distance from the outdoor spa pool and lower pool. The Pools were kept clean and sunbeds were never an issue. Not letting people in until 10am was a game changer and I wish more hotels did this. The staff - all members of staff were very polite and pleasant and did a great job in drinks and food service and keeping the place so tidy and well maintained. The gym - there was a good range of equipment in the gym from weights, rowing machines, ellipticals and treadmills etc. Not the newest of equipment but does the job. Would have been nice to have some towels for the gym as it can get very warm but that is just a personal preference. The room - whilst disappointing that we could not get into our room until after 3pm when we had arrived at the hotel about 1pm, the room was cleaned to an excellent standard (and continued to be throughout our stay). Our view from the balcony was lovely and there was plenty of space for all our items. I agree with other reviews that the TV is in an odd place and cannot be tilted but perhaps something to consider for the future. It is also surprising that there is a charge to use the safe of €20 for the week. There is a fridge which works but is left empty. Animation - we thought the animation team were excellent. A nice variety of activities energy and enthusiasm. From aqua Zumba/gym to water polo and volleyball etc. The food - whilst you may need to be mindful of birds eyeing up some of the dishes near the pool (one of the casualties of being outside with nature) steps have been taken to wrap up food that they can i.e. hot dogs, chips etc. Inside and for the main restaurants we felt there was a good variety of food at a decent temperature and continually replenished. There were often themed menus and a good range of dishes to choose from. Drinks - we aren't big cocktail people but the wine and prosecco were good as was the "on tap" beer. The spirits were also good and it was nice to cool down with a slushy from the heat occasionally. Overall we had an excellent stay and would recommend.

Avoid this hotel despite its good location. The hotel's location is excellent. Playa La Arena is a great base for visiting Los Gigantes, Teide and the surrounding mountain villages. The black sand beach is beautiful, and the sea views are stunning. Unfortunately, the hotel itself was one of the most disappointing places I have stayed. The problems started at check-in. Although I had a confirmed reservation for three people through Booking.com, reception insisted the booking was for two people only. Even after showing confirmation documents clearly stating three guests, staff were dismissive and repeatedly suggested the issue was not their responsibility. No apology was offered, and we were left feeling like we had done something wrong despite having all the correct documentation. The room had several maintenance issues, including a leaking shower. We also encountered cockroaches during our stay, which was particularly concerning given the hotel's rating and price. Hygiene standards in some public areas were disappointing. Birds regularly flew into the restaurant and landed on pastry displays. Staff often appeared uninterested and difficult to approach. Service at bars and restaurants was slow, and getting attention sometimes required leaving the table and finding staff yourself. Food quality was inconsistent. Some dishes were acceptable, but many were bland, overcooked or lacked freshness. The most frustrating aspect was not the individual problems but the attitude toward them. Mistakes can happen in any hotel, but guests expect professionalism, accountability and basic courtesy when issues arise. Unfortunately, that was missing throughout our stay. The location deserves praise, but the hotel itself falls far below what we expected and we would not return.

The hotel was amazing and only 30 minutes from the airport. On arrival the reception soon had us checked in and ready to use all the facilities. Our trip lasted for a week and everyday was different. The entertainment team were spectacular and really made our stay value for money. They cater for all people and the food is available nearly all day.

Loved this hotel so much. Was originally skeptical about so many good reviews, but they are all correct, this hotel is fabulous. Room: we were on floor 5 with a great view of pool and sea. Room was spacious, comfortable, and kept spotlessly clean throughout our 2 week stay. Facilities: We went AI, accessed mainly the lower pool, water temperature very good and I was in and out of the pool all day long. Both pools looked lovely, but we preferred the quieter one. Snack bar convenient for eats and drinks, toilets easily accessed, plenty of sun loungers. Nice beach a short walk away, with a few shops, bars and restaurants if you fancy a change. Indoor bar is lovely, with a great seating outside giving you views out to sea. Food: We thought the buffet was excellent. Not a huge number of serveries compared to others we've been to, but it was just enough for us, what was there gave you a wide variety of very good food, really something for everyone in our opinion. We sampled the a la carte by the snack bar for lunch as part of a prize we won in a raffle (my first raffle win for many years!) and it was very good. We liked it so much I tried to book another visit but sadly was informed it was closing ufn. Staff: I always think one of the things that makes a hotel great are the staff. This hotel should be very proud of their staff indeed. Wherever we went we were met with politeness, efficiency and a lovely smile. There was though, one disappointing exception to this...the manager of the buffet. We were never greeted by him on entering, he would ignore people coming in, rather stand talking or looking on his phone/laptop. The rest of the staff/waiters/waitresses were absolutely great. One of them really stood out to us, his name is Francisco, young, fast working efficient and friendly. If he saw us around the hotel, he would always say hello, and on the day of leaving he gave us both a hug. Francisco is a shining star and will go far...look after him please. :) Finally, the entertainment team were fantastic, and the shows were all very good. the reception staff very helpful and greeted us well. Would we come back...yes, in a heartbeat.

Just returned from a week here, we were very excited to arrive after seeing the good reviews. On first impression the inside of the hotel is very impressive. High ceilings, decorated with plants throughout and very clean in the main reception area. We had paid a little bit extra to have a ‘deluxe room’. This is where our first initial disappointment was, rooms are very basic and definitely in need of modernisation. The bathroom appeared very old and to say this was a ‘deluxe room’ the facilities were very standard. The room was clean but just basic. Tv signal not great, would not connect to Netflix as stated even though the remote has the Netflix button. Normal channels very patchy signal so couldn’t really put the TV on for our 3 year old when we wanted to. I rang reception to ask them about this and was met with a rude tone to say ‘Netflix doesn’t work on the TV it will be sorted next year’ .. not ideal when we are here now. This may not be an inconvenience to some but as stated our little girl likes to watch Netflix so this let us down. The TV was also in a very weird position on the wall and wasn’t flexible so you couldn’t see it from the main bed. The maids did come and clean the room to a good standard and provide fresh towels/bedding everyday so there wasn’t an issue there. I am a vegeterian so was apprehensive before going about the food. I had found out that you can ask for vegan food at the main lava restaurant so I thought it would be fine. However, this is where my main disappointment was. I tried on numerous occasions to ask the staff if I could order the vegan food off the menu. Some of the staff were clueless and had no idea what I was on about. This made me feel like I was being hard work so I just resorted most nights to eating pizza/pasta as these were the only real vegetarian options, food was very repetitive for me. There was one night where I managed to speak to one of the ladies in the restaurant about a vegan meal and she was lovely but other than that it felt like I was being a nuisance. Breakfast was very repetitive for me also ate eggs most of the time, it would be nice if they maybe thought of some more vegan/vegetarian options such as hash browns or meat free sausages. Some of the other staff seemed like they didn’t want to be there and when asking for things it felt like a problem, some staff though were lovely so it was a mixture of who you got. The Entertainment was great and there was lots to do throughout the day if you wanted to. Sunbeds were not an issue either as we managed to get a good spot everyday. The snack bar by the pool is great lots of options for lunch if you didn’t want to go into the main restaurant. Regarding the location of the hotel there are shops/restaurants/bars around but this wasn’t really for us as quite limited choice and didn’t really feel like a normal holiday area where there is lots to do. The beach that you have access to as part of the hotel is black sand, the waves are quite aggressive on the beach so the lifeguard was telling people to come out of the water; wouldn’t say it was a normal relaxing beach. We paid to get a taxi to El Duque beach which was a lot nicer with golden sand and calmer waves. Overall we did have a good stay but we paid quite a lot of money for this holiday so feeling a bit disappointed with the things mentioned.

Gracias Landmar hotel Todo bien room comida animation super

We have Been one week on this beautiful hotel ! Thank you the animation

Food ok réception ok clearing ok anîacion top 👍 Nice place

Fantastic experience very good hotel clean nice entertainment lovely girls around

Fantastic Place fantastic people super Service good reception good Animation and good Food.