Laguna Park and Aqua Club

Great location, great food, great cleaning; cleaning ladies literally working 24/7 keeping the lobby clean. Great WiFi coverage the entire place, great pools. Only two downsides; pretty harsh rules at the pools despite being a family hotel. And some nights the hotel BLASTED music till 4 in the morning….

The hotel and its grounds are kept spotless, the pools well maintained and staff are very friendly. I arrived late the first night and noticed my screen insect door mesh had a tair, I reported it to reception the next morning and by the afternoon it was fixed. There is no deposit needed for pool towels or safes, towels could be changed daily. The lifeguards kept everything in order at the pools anyone who got out of line was quickly called, the main pools allowed floats too any size. Kids loved the mix of big slides and smaller splash zone and having them side by side in the one area as a parent was easier on me to keep an eye. There is no hard sells of candy floss or special juices etc at the hotel it was truly relaxing. Loads of cameras too id feel safe coming back on my own as a single parent. The spa while expensive for the area was beautifully decorated and personable, I reallyenjoyed the body scrub. The niggles I had was our balcony had gotten quite a few beatles/ roaches and had to report them but its the season of them, the theme nights are not really theme but nods too (expect a nacho and a taco for Mexican and thats it but the "ordinary" food selection was lovely), in the room the wardrobe hanging space was a but limited but plenty of shelving and the animation team are really young and enthusiastic but would benefit from more of a senior who knows all dance routines, rules to games (some swim hats for the water polo teams to wear would be beneficial too). Would I go back ? ABSOLUTELY

This hotel is at great location, only 8 min walk to the centre with amazing pools and slides for kids.The rooms are big, nice and clean.The food it’s good.Stuff members are very nice, friendly and helpful.Will definitely recommend for family holiday!

We loved our stay at laguna park. Friendly staff, comfortable beds, slides for the whole family. The food was ok. There was labels over the foods that said for example «vegetarian», «pork», «chicken». We wish that they could have been a bit more specific, for example «pasta carbonara» or «chicken and tomatosauce in vegetables». Team 17, the activity group was very positive, had much energy and worked really hard all day long. The cleaners also did a very nice job, the room was always clean. We got «towel cards» that made it possible to get new towels by the pool every day and even an exchange around 3 pm. The bartenders are also very friendly and make good drinks. The lifeguards are very observant and the pool staff does a very good job cleaning up glasses etc. We stayed for two weeks. The first week was from 16th of june, and at this point it was a perfect amount of people. A bit into the second week a lot of guests arrived and it became really chaotic in the restaurant. We also found it difficult to find sunbeds the last days. Would love to go back again, and will 100% recommend laguna park!!

Good weather and very friendly staff.

Food good rooms good but air conditioning not best

Very enjoyable holiday, food was good and facilities couldn’t fault

Definitely recommend! 10/10 Myself and my grandmother stayed at Hotel Laguna Park & Aqua park and everyone, from the cleaners, to the pool boys, bar staff, waiters and waitress, receptionists, security and management was so attentive, friendly, polite and professional. The pools was always clean, the rooms spotless and attended too when needed, food and drinks was always available with lots of choices, from snacks to meals to alcohol drinks and soft drinks and hot drinks. Everything you could ask for from a hotel it was there. Any issues raised Managment and security was prompt to help and resolved issues in a professional manner. My Grandmother had visited Laguna Park Hotel 17 times, so it’s definitely worth a visit and definitely will be back many more! From my experience with visiting this hotel for the first time, you cannot fault the staff with their amazing hospitality and will definitely be back. 10/10 recommend!

Well as this being my 3rd trip here I had high hopes ....most of which were met Food excellent Hotel spotless But despite twice reporting that the fridge and air con was not working...nothing done about it Now for the worst whoever decided to get rid of last year's ents team should be fired ...this year all walk round with miserable faces clearly did not want to be there ..... microphone in hand screaming most of the time ...Clueless clowns with not a drop of enthusiasm between them awful awful awful....takes the hotel from a 4 star to a minus-5000star No control of what they were doing. Can only see this hotel going 1 way unfortunately that is downhill and fast

Hotel was pleasant and the actual facilities were good value for money. Location good. Close to the beach. Hotel clean, staff friendly, personable and helpful. Such a shame at what followed. 2 x adult males allowed to stay alone in family run hotel all video and taking pictures of young children. (One occasion was my children as well). Staff were forced by guests kicking off to take action, police called but due to staff allowing gentleman to go to room and have his phone he deleted all images and videos of the children. Bulgarian police had “no evidence” as they didn’t take the phone to further action so the gentleman was relocated to another hotel free to do the same again. Handled very disappointingly by staff and police. Which was a big shame. Failure to safeguard - need to look at booking systems for family orientated hotels

We have just come back from 1 week at Laguna Hotel. Myself and my 9 year old daughter. Nice central hotel with a great entertainment team for both kids and adults. All staff from maids to reception so welcoming and friendly. Close to everything you could possibly need. Rides, waterpark, watersports, bars, beach, restaurant, fun fair. Our room was a little outdated but public areas very nice and all areas kept very clean all day long. Restaurant was spotless food good although felt a bit samey by day 5. First holiday my daughter has been really sad about leaving. One thing, no English books or magazines available anywhere so take plenty!