L& B

Our daughter gave my husband the most amazing 80th Birthday present. An over night stay at L' Auberge de Sedona Az. & Spa. When we arrived we walked down a beautiful pathway with magical twinkle lights in the trees guiding us to the L' Apothecary Nature Spa. We were greeted by Gina, the spa manager, with a warm and inviting welcome, and she provided us with directions to the Duck Pond prior to our spa experience. The Duck Pond is the newly renovated Cliffside Pool & Bar, with panoramic views of the red rocks, which were breathtaking. We settled in at the Bar where we met Zach, our personal Bartender, who was very helpful & friendly, we enjoyed his sense of humor & suggestions for lunch & specialty cocktails. The pool was very beautiful, and totally relaxing. When we headed into the spa for our couples massage, where we were greeted by JJ & Claranita. These ladies were so informative & helpful, while explaining our treatment & options. They were both concerned about the type of pressure we wanted & fragrance to use. We had the Peaceful Warrior CBD 90 minute massage, and it was amazing, we both fell asleep. Both ladies were very professional and waited for us outside with cool water & a relaxing area to sit. We visited the spa a year ago & somehow this experience was a cut above this time. It looked like the Spa had been refreshed & the products were displayed & arranged in a more professional manner. This must be due to the new Director, she really has made a significant difference. When we were ready to leave, Gina came out to thank us for visiting and she couldn't have been nicer, asking us to return soon & how nice it was to see us. We checked in very quickly & the staff was most efficient, everyone was friendly & very accommodating. Our Creek Side Cottage was so beautiful, we were greeted with Balloons, a Bottle of wine, & gourmet chocolates to help celebrate my husbands special year!. The room was so inviting and my husband loved the outdoor shower! We sat out on our private patio with cheese & wine just taking in our surroundings. We could hear the creek from our patio & the green oasis directly in front of us was so relaxing it made our experience unforgettable. Thank you to the staff for the wonderful experience at L'Auberge, but mostly thank you to our daughter for such a thoughtful gift.

Not sure how this place isn't ranked #1 in Sedona! If you are looking for 5-STAR service with every amenity one could ask for, you must stay here! From the very first minute you drive on the property, you are greeted by the most professional valet/services Team that will set the bar for the rest of your stay. The restaurant, Cress on Oak Creek has the most unique seating and food that will leave you wanting to cancel your other reservations for the rest of your trip! There are several options for rooms, and all are 1st class!! Everything about this place was amazing, from the breathtaking views from the pool(s), multiple balconies or from the Duck Pond deck to the quality of food and service in the restaurants to the amazing staff and location to local shopping!!

Overrated. I had higher expectations. They have no gift shop, so I went into their spa shop and nobody was working there and the items weren't particularly nice. The only nice thing is that there's a creek by their dinning area. It was also difficult for me to find my room as there was no signage and it was complicated so I was walking around in the heat. I found that to be very inconvenient. There were cats on the property and one was limping. I was told that they were brought to control the rodent population, but did not like seeing one cat limp due to an incident that required surgery. I did order a dessert and it was subpar: orange-rosemary olive oil cake. I would not come back to this property and I didn't think that the room was anything special either. Disappointed! Oh well.

We had a very good experience thank you so much. Keegan was awesome and everybody the Hotel staff was amazing. Valerie at the front desk couldn’t be more than nice and Patrick and Corey at the bar were phenomenal bartenders.

Good place for a conference, views from the cliffside rooms are spectacular. The service from the F&B team for the conference lunches etc was 100%. Thank you to Captain Joe, Angie Henry, Aaron Diego and Douglas Rey Nitara. See you again in November.

We chose L'Auberge de Sedona because of its reputation for luxury hospitality and exceptional guest experiences. Unfortunately, our experience fell far short of those expectations. We had a 1:30 p.m. lunch reservation at Cress, but upon arrival the restaurant could not find our reservation. Fortunately, we were seated anyway. Unfortunately, that was just the beginning. It took approximately 35 minutes before our server acknowledged our table and took our order. By 2:20 p.m., our appetizers had arrived, yet our beverages had still been forgotten. We had to ask for them before they were finally brought to the table. At no point refills were offered on our drinks. While the food itself was good, the service was extremely disappointing. At no point did our server apologize for the lengthy delay in taking our order or for forgetting our drinks. The only bright spot was the gentleman who delivered our food. He was friendly and professional, providing a level of service that stood in stark contrast to our server. At the end, the server came over and simply asked, "are we ready for the check?" to which we replied, YES!!! Still tipped at least 15% but left very, very unhappy with the service. During lunch, we also noticed that several nearby tables appeared to be experiencing similar service delays, suggesting that our experience was not an isolated incident. What made the experience even more disappointing was that we had intended to celebrate a birthday by making a dinner reservation at Cress that evening. After our lunch experience, we canceled those plans and chose to dine elsewhere off the property. Unfortunately, the issues extended beyond the restaurant. The room bathroom was not the cleanest, fixtures were loose and the bathroom vent was hanging off the ceiling. The room furniture was way too outdated with plenty of scratches and visible damages. The valet staff came across as rude and entitled on every interaction to get our vehicle to go out or retrieve items from it. For a mandatory fee of $35 + tax a day, I would expect common courtesy. Our room at the Lodge was next to a private event (wedding) venue right below the Duck Pond. Screams, loud music and banging continued throughout the night. No heads-up or any apology was offered from management since the resort prides itself on tranquility. We understand the need to host special vents but they can be better coordinated and further away from rooms where guests pay $600+ a night to sleep and relax. When we raised our concerns with the concierge, there was no apparent effort to involve management or make the situation right. For a place that prides itself on being a premium resort, they seriously lack the will to make good on that claim. L'Auberge states that its goal is for every guest stay to exceed expectations and provide thoughtful, personalized service that helps guests connect, relax, and create meaningful memories. The resort also emphasizes responsive Guest Services and a commitment to exceptional hospitality. Based on our experience, those values were simply not reflected in the service we received. For a property that positions itself as a luxury destination, the lack of urgency, accountability, cleanliness, and proactive guest recovery was disappointing. We expected much more from L'Auberge de Sedona.

Great anniversary weekend with my wife! The whole staff new it was our anniversary and they made it extra special Say in the creek everyday in chairs and enjoyed the running water and the wind blowing through the trees

Patrick at Cress provided exceptional service. Attention to detail, beautiful cocktails, delicious snacks, and a great conversation. We will return again and again.

Amazing experience! Patrick’s hospitality was memorable and he even served me my drink w/ a Happy Bday on it. Lovely vibe all around.

Can I wax lyrical? Jaded business traveler, jaded no more. I expect perfection in a hotel of this caliber, and this property delivers in spades. The spectacular views, the facilities, the comfortable rooms, the front desk that is eager to please. This is a property designed to lower your blood pressure a notch or two, and it shows in operations so smooth and flawless, it borders on telepathic. Need extra pillows? They appear within minutes. Need Austin to pick you up at a restaurant at 10:00 at night? Snap your fingers and, lo, there he is as if he were a latter-day Mercury. This guy was so quick between my phone call and his arrival at the restaurant, you wonder if something supernatural is at work. As if I need to sacrifice a goat to this gentleman. On the whole, a completely satisfying experience. No idea on the spa, but I'll take the word of other guests on that score, the folks who entered all tense and brittle, yet emerged limp like spaghetti noodles once the technicians did their work. We're observant that way. So, yeah, a total endorsement from me.

My husband and I had the most delightful and delicious dinner at Cress. Mac gave us some excellent recommendations (don’t skip the mushrooms or the dessert!) - and the atmosphere / food / service was just excellent. We will definitely come back!

All of the staff went above and beyond to make our stay extra special, especially Felix who made incredible food for us all weekend with the kindest smile and presence throughout our trip. This is a very special, unbelievably beautiful place with unparalleled service.

This resort exceeds expectations at all levels. Dining outdoors at Cress is a must have experience. Can’t recommend this place enough. We will definitely go back.

Really a beautiful location and amazing views. The rooms are well appointed and very comfortable. Beautiful robes and slippers. We stayed at The Cliffs and had views of the mountains from our balcony. The only draw back for this hotel is the quality of the food in the restaurant and the kitchen doesn't seem to be well run. We sat at the bar and ordered two chicken sandwiches one with fries one with salad. One came out warm the other cold with dry cold fries - not what you would expect for a 5 star hotel. At breakfast we had a similar experience - one hot omelet and one scramble egg breakfast with dry cold toast. They replaced the cold toast but waited to bring our requested tabasco with the new toast and our entire meal got cold waiting for the tabasco. We also asked for water refills 3x but no one came. It wasn't even busy - so I just think they have communication issues and the kitchen needs some training. Overall the food taste/quality in the restaurant is only ok. The prices are 5 star, but the food is about on par with what you'd get at a Hilton Garden Inn (which isn't bad - but not what you expect for a 5 star hotel)