Kumara Serenoa By Lopesan Hotel

I really feel like this hotel could be so much better than it is. It really is a beautiful hotel, I think the rooms are lovely, the pool area is so generously sized and you never struggle for a sunbed. The location I thought was ideal, it’s a short cab journey to get anywhere but it was a nice quiet area which we really enjoyed. The hotel was clean too, except for cockroaches that were rife but I feel like that’s just something you encounter anywhere in the Canary Islands. In terms of value, I’d say it was okay but I am frustrated with a few things. We paid for the premium drinks package but I don’t see what was premium about it - the hotel wouldn’t accommodate half of the drinks we requested which was just annoying. The all inclusive drinks are from 11am - 11pm which again, I find really rubbish. I had to rent a kettle, the hotel knew full well I had a baby that I would need to feed and they didn’t mention anything about no kettle being in the room. The towel situation was again, annoying - I’ve seen on some other reviews it’s to be more sustainable and save water but they don’t tell you that’s their reasoning behind it, it’s just “€1 a day”. We asked for late checkout on the day we were leaving as we weren’t getting picked up till 7pm and again, I had a baby who would need to sleep, be changed, have bottles prepared etc. They let us have our room for an extra 2 hours (12-2pm) but even when we’d left at 7pm, no one was checked into my room so we definitely could’ve stayed in the room for longer and would’ve happily paid. It’s nothing to do with the room needing to be cleaned either, it was done within an hour while we sat round the pool. The food was the biggest disappointment for me - I had breakfast twice out of the 10 days and we ate out every single night. The food tasted like it had been sat there for so long, everything we had at lunch was often there for dinner as well. The only thing I enjoyed were the chocolate eclairs - 10/10, wish I could’ve had them every day. Male reception staff also need some work on their customer service skills, very rude and unhelpful.

This is our third visit to the hotel, and have already got our fourth booked! Beautiful setting, feels like a private oasis but only five mins in taxi to beach or the Yumbo centre. The staff are so friendly and attentive. Real value for money and plan on coming back on many more visits.

Manuel was absolutely fabulous from the animation team highly recommend doing the games by the pool enjoyed all the games thankyou manuel for a great time xx

Reception - was fab and fast. We arrived at 12:30am and Jonay greeted us with a packed evening meal so we could refresh. The safe was 2 euros per day and very reasonable. Free pool towels were provided. Room - was spacious. I brought my 2 older daughters. The aircon was great. There is a Nespresso machine, but the complimentary water needs a bottle opener which I didnt have. Complementary shampoo, conditioner and shower gel are provided as are robes 🥰 I required additional toilet roll and left the request for cleaning sign on the door, I also updated the app requesting more toilet roll and then had to go to reception to request this a third time - housekeeping improvements are required. Our towels were rarely refreshed. Late checkout seems to work out at 10 euros per hour which I thought was reasonable. Pool - lots of sunloungers. A few required replacements. There are loads of parasols which was great. I feel the pool routines required more attention. I saw 1 day in 5 where there entire tiled area was washed down and I was up early to watch this. Please read pool rules. Dont blame the lifeguard if you dont like the rules - abide by them Cleaning routines around the stage need improvement. Food/drink - for a 4* you expect free bottled water. It isnt so much the charge at the mini mart, but the inconvenience. We need water. Its a fundamental. So if you cant provide it for free, then I am doubtful of the 4* rating and it mocks the All Inclusive package. The food was sustainable. It is nit a la carte - if you want that then find a fine restaurant. Breakfast is amazing. Lunch and dinner have a variety. The pool bar could be improved with giving customers the access to self serve at soft drinks. The bar queues at the pool bar are lengthy at times and enabling self serve would help. Maybe providing No Lactose milk would help as only full and half fat was provided... but most 4* hotels we stay in would have a soya/lactose alternative and this was poor. Entertainment - poor. I accept this hotel is remote, but the 1 decent act was Queen night. In the evening there were singers. I loved the pool Entertainment with the violinist and guitar player.... but the daytime Entertainment aside from this was awful. Dont advertise what you dont provide. I left on 25th June and this was the first day I saw aquagym...I have attached a photo of the false Entertainment promises. Location - its remote. Dont get upset if you didnt check this out initially. There are minibus transfers to the beach usually 3 times per day. I love its remote atmosphere. In all it could be the perfect hotel easily, but repeatedly fails to be so.

We stayed at this hotel last April and decided you visit again this year. The facilities suit us fine, it only has 140 rooms so there is no rush for an early morning lounger. Reception very modern and our check-in was efficient . We were allocated room 118 . Ideal for the pool and has all required facilities. Great air conditioning, fridge, walk-in shower . Really comfortable bed. What sets this hotel apart is the hard working team from reception, restaurant, housekeeping and bar. There is entertainment each evening and the World Cup games are shown on a large screen. There was also a tribute Freddy Mercury act on the other night - which I’m sure Freddy is turning in his grave it was that poor. Taxi to Meloneras is €9 and there is a free bus to Playa if required. We’ve had what was required a lazy holiday to relax, read, and recharge our battery. We have already booked again for 2027

This definitely isn’t a 4 star hotel! The pool area is lovely & the rooms are nice but the things this place lacks are the things that you would expect a 4 star hotel to have as standard… No kettles in the room but you can rent them! Towels that are small & so thin it was like drying yourself with tissue paper ( Kleenex would’ve been thicker) we had a premium drink package but when my husband asked for a vodka cranberry he was told the cranberry is only for the cocktails!! 🙈. Don’t get me started o the food! There was very little choice at all, chips on tap if that’s your thing but all the food seemed to be the same everyday. You can’t get fresh pool towels unless you want to pay for them 🤯. No iron or ironing board in the rooms but you can’t rent them too… what a shock 🤪. And Rick at the front desk is as helpful as a chocolate teapot.

We’ve just got back from a wonderful stay here, before going I read some negative reviews but I don’t know what people were on about, the hotel is beautiful, clean, the staff were all friendly and helpful, the location was great just a shame no shops or bars around but the free bus was easy and only about a ten minute drive to either Maspalomas or Playa Del Ingles. The food was good, every day we found something we liked, just your average All Inclusive meals. Whilst we were there it was very quiet and relaxing but be aware that the Spanish schools break up Mid June so the day we left it was fully booked and very busy. We will definitely be returning.

The hotel was clean and the staff were friendly and extremely helpful. We had a few minor maintenance issues with the rooms, with doors not locking and a hole in the wall but these were rectified really quickly when we raised them. The food was generally good, lots of variety and a good supply of replenished dishes. We did find it extremely salty though, it would've been better with a lot less salt - that way people can add it to their own tastes. We found the water availability a bit puzzling, fresh drinking water is only available when the restaurant and bars are open, otherwise you have to either risk the tap water in the room or buy bottles of water from a vending machine or the small mini market. I found this to be contrary to the expectations of being at an all inclusive resort. We were given two coffee pods for the machine in our room at the beginning of our stay, thinking they'd be replenished every day but they're weren't. When we enquired, the staff told us only the first two pods are free, any subsequent pods you need to buy yourself either from the bar or mini market. Drinks in general weren't fantastic, we didn't bother paying for the extra premium drinks, because reviews on here said it wasn't worth it. So I've no idea what the premium would get you, but I can say that the standard drinks menu was varied, but the drinks were very watered down and didn't taste great - I've no idea if the premium versions were any better, but we all decided that we'd had enough of paying extra for things. There was a lot of noise throughout the week from various grounds maintenance machinery - they clearly keep the place really clean and it's all very well maintained but that comes at the cost of a few early morning wake ups from what sounded like chainsaws and ride on lawn mowers. The mowers were pretty much constant throughout the day, as they were on the neighbouring golf course. The evening entertainment was pretty poor, it was mostly individual vocalists singing to backing tracks, which is only one step away from karaoke and they were all pretty dire. The volume levels were also insane - you couldn't sit in the bar area and have a conversation, we had to move every time the acts started up in the evening. Mas Palomas itself is nice, lots of bars, restaurants and a huge array of designer outlets to browse around. The beach is beautiful (just be aware of the nudist bit - we found ourselves in the middle of a lot of naked people on the course of a stroll down the beach, which was unexpected! Lol!) There's a free coach from the hotel to the beach at intervals throughout the day. The beach is about a 1.5 mile walk from the hotel. We chose to walk it most days, it's a nice wide and even pathway all the way and we preferred it to the stuffy, often crowded bus. All in all, we had a good time but the extras we had to pay for made us feel a little ripped off by the end of it.

The hotel is nice modern and well maintained . However when you get to your room which are nice you get a bottle of water to make your tea coffee and that's the only one you get all week also they charge to use the safe in the room I've never paid only a refundable deposit before . Pool is lovely loads sun beds plenty to go around . I went for the premium drinks package which is not a lot different to the normal all inclusive package a lot of drinks not included also you can't get a drink without paying in the foyer bar . Food is generally good ok if you like buffet food . Some staff friendly some not . If you look on google maps the hotel looks like it's on the beach it is but it's surrounded by a really nice golf course So you can't get to any where really without a taxi .

Absolutely lovely relaxing holiday, atmosphere great, staff friendly, rooms spacious and clean Would definitely return. Thank Kumara

We went with easyJet and there is nothing to say you can only smoke in a designated area you couldn’t smoke outside your room which was a shock. You also had to pay for the special beds again no mention when booked. We went all inclusive plus as we like the premium drinks. What makes the hotel is its staff they are all friendly and smiling and the food. While not as big as a lot of hotels I’ve been to there was always something I wanted to eat and you could tell if was very fresh and full of flavour. An information pack in your room might help telling you of additional charges, no smoking and the fact that there is a little shop at the from we only saw going home. I wouldn’t think it’s best for children but that’s just my option. Overall a great hotel and we would go back.

Excellent for a by-the-pool holiday with (small) children. Great courtesy parking, always found place. Friendly staff, excellent, varied breakfast, good dinner (in a location with few nearby options), decent (without exaggerating) entertainment, sincere effort to make the stay pleasurable. If quiet sought after, adult-only area strongly recommended. Sort of quite far from the beach, shuttle yes, but last shuttle 17:00, a bit too early for the long June days.

Just back from a 9 day stay as a married couple in our mid 30s with our 4 year old boy. Rooms: The best part as we were situated just right off the pool which was great for running back and forth. Little sun traps at your door. We kept a lot of of washing from day out over night and swimming toys for kids and all were safe. You do get coach roaches though so keep door closed. Pool area: Pool is lovely and warm and we loved the shallow area with the beds in pool and the ramp that led into pool as our 4 year old could play safely as he was a little fed up of the baby pool after a short time. The biggest issue around the pool was the overbearing rules… 1. No balls 2.No floats (unless supporting kid float) 3. No drinks near pool (at times as a mother all I want is to hold a straw to my kids mouth at edge of pool so he stays hydrated and got told off) also would be nice to have sat on the pool beds with a drink. The older life guard is extra (although only doing his job but he felt like the fun police) Sun loungers: We found easy to get one. Biggest thing is the comfier beds on sand and with the canopy cost but their is no sign to tell people this so many got told off at 11 when the lifeguard starts, some people are notified at check in but we were not. Food: We did really struggle. For the beige eating child he lived off chips (simple things like having chicken nuggets would have been a game changer) We lived off mostly salad. The food is defo limited choice so unless your using it as a quick bite with intention to maybe go out a few days then I do not recommend Location: Middle of nowhere. If you like leaving hotel and walking better take hiking boots. You can use the free bus from hotel to leave (only one return journey at 5.15) still quite a walk to playa del ingle beach from the last bus stop. Taxis cheap though (7.8 euros and can use card) Once in playa del Ingles nice enough with shops and bars and McDonald’s We did not visit anywhere else or markets people spoke highly about. Entertainment: Stand out performance was from a Saturday night rock band included with a barbecue. More of that each night would have been great. Sax player at pool during day amazing and she joined in with the water aerobics too (think she played on a Wednesday ? ) Other evenings was live music with one singer on stage which was a mixed bag of decent to let’s go to bed. A mini disco for the kids would have been nice as they were what kept the show alive when the singer was on jamming out to the songs. Overall I would return at a decent deal but would not rush back. Venture out on first few days as it will liven your holiday. Take mosquito spray and snacks if you have young fussy kids . Very small mini market located beside hotel after that it’s a journey. However staff were fine (not overly pleasant however not rude) Weather roasting hot in may into June.

It’s in a great location; near enough to the beach and sand dunes. My friend and I went for a run to the beach one evening it’s about 3.5km away but taxis are available at any time through reception and are reasonably priced. Our room was spacious and comfortable perfect for us. The bathroom was spacious enough to fit a wheelchair and was well equipped to support people with disabilities. Pool area is lovely they have an adult only part of the pool however this is not monitored. There are plenty of sun beds available for everyone so no need to reserve with towels etc. Pool bar is great they have lot’s of different things to choose from and you can have your drinks by the pool. Breakfast and dinner were great as well timings are great and they change dinner up slightly everyday. Service team was helpful and friendly. Reception was lovely always helpful and always greeted us with a smile. They held our bags for us while we spent the day by the pool on our last day as the flight was in the late evening. This allowed for us to have a relaxing last day instead of a stressful one. Overall 10/10 I would recommend, we enjoyed every second of it. Will definitely be back.

Gorgeous holiday and hotel. I would highly recommend. We stayed in the adults only section, which was so tranquil. The hotel is spotless and the cleaners work very hard on a daily basis to keep it that way. If you want to walk into town it will take roughly 45 mins (4km), which we loved doing. It’s also only 7 euros in a a cab which are readily available. We opted for half board (breakfast and dinner), which worked great for us and the food selection was great. Healthy choices available. I would suggest buying some nespresso coffee pods from Lidl / aldi as you’re only provided with 4 pods, which do not get replaced. The onsite supermarket sells them for 6 euros if not. ☺️ We would 100% return to this hotel. We had a fantastic holiday.