Kaya Palazzo Golf Resort

We were a group of 11- 4 adults and 7 kids. We visit turkey yearly and thought would try kaya this year based on feedback from family and friends who had visited previously. Pleased with the room size which was spacious. Food was delicious and great quality and did not get repetitive. Drinks were in glass bottles and lovely selection of ice cream. Loved the patisserie and spent a lot of time chilling there and the staff were amazing. Some niggly bits were the bar at the pool would prioritise other guests over kids when kids would go to the bar to get drinks and ended up waiting ages and similarly the street food would do the same at times . However when an adult went over they quickly responded quickly. The guys on the rollerskates were great getting drinks but a few times we were ignored by one of the girls. Housekeeping were spot on and went out of their way. The whattsapp chat we had with our assistants was amazing and they dealt with all our queries and needs promptly. Also there was a lovely man who always went round asking if we were ok and having a lovely holiday. He was the only one who did and was lovely. Sorry didn’t get his name. Overall had a nice time and would recommend the hotel.

We’ve just returned home from another amazing stay at Kaya Palazzo Golf Resort, and once again it was absolutely incredible. This was our sixth visit, and there is a reason we keep coming back year after year and even have booked another week in August this year! Everything was amazing as always. The food was lovely with so much choice, the drinks were great, and the hotel itself is beautiful. The staff really make this hotel what it is everyone is so welcoming, friendly and always happy to help. A special thank you to Rida, who was so lovely and would walk around checking in on everyone, making sure guests were okay and happy. It was such a nice personal touch and really made a difference. We’d also like to thank Ramazan on the pier/beach, who was one of the cleaners and was so kind and friendly every morning. He would always pass us towels and was just such a lovely person. The bar staff were also amazing and always made us feel looked after. We were also very grateful for the room upgrade, which was such a lovely surprise and made our stay even more special. Other than that, we honestly couldn’t fault anything. Thank you to everyone at Kaya Palazzo for another unforgettable holiday we can’t wait to return again.

Worst experience ever after visiting antalya for 6 years We booked a duplex room in this hotel. The room and all duplex rooms had smoke and humidity smells. Our kids were struggling to stay for 5 mins. We waited in the lobby for 6 hours and when they found a downgrade for us the duty manager was extremely rude to ask us to take the smelly room or cancel the reservation. Avoid hotel at all costs

Our stay at Kaya Palazzo Golf Resort lasted from June 19 to June 25, for a total of seven nights. Before sharing my opinion about the hotel, its facilities, strengths and weaknesses, I should explain that I consider myself an experienced traveler. My family and I usually take up to four trips every year, and I also travel alone on occasion, which increases the number of trips even further. Over the years, I have stayed many times in some of the finest resorts in Belek and Kemer, including Cornelia Diamond Golf Resort & Spa, Rixos Sungate, Gloria Hotels & Resorts, Sueno Golf Belek, Sueno Deluxe Belek, Voyage Belek Golf & Spa, Kaya Palazzo Golf Resort, Calista Luxury Resort, Maxx Royal Belek Golf Resort, and Regnum Carya Golf & Resort Hotel. Among these properties, I hold loyalty memberships at Calista Luxury Resort, Voyage Belek, Maxx Royal Belek, and Regnum Carya, with Diamond, Gold, and Silver membership levels. Therefore, I believe I am qualified to evaluate hotels from the perspective of someone who is familiar with the standards of luxury resorts in this region. My comments are purely based on comparisons with the service standards offered by similar high-end hotels. First of all, I would like to thank the owners of the Kaya Palazzo hotel group for their investment and contribution to employment opportunities. Regarding Kaya Palazzo Golf Resort, which is located directly opposite Regnum Carya, I would say that its location is excellent. Together with Regnum Carya, it enjoys one of the best positions in the area. It is only about a ten-minute walk from The Land of Legends, one of the region’s main shopping, entertainment, and leisure destinations. The hotel advertises itself as an Ultra All-Inclusive resort, meaning that breakfast, lunch, dinner, snacks, and both hot and cold beverages are included in the price. Unfortunately, unlike many luxury resorts in this area, there was no warm welcome upon arrival. In most premium hotels, guests are invited to sit comfortably in the lobby while refreshments are served, and a receptionist approaches to collect passports and complete the formalities. Here, however, none of that happened. I had to approach the reception desk myself. The receptionist took our passports and handed me a form to fill out and sign. Honestly, it did not create a positive first impression. I even mentioned that I am a loyal guest of properties such as Regnum Carya, Calista Luxury Resort, Maxx Royal, and Voyage, and that I pay close attention to service details. However, the young receptionist appeared indifferent. After several minutes, he informed us that our room was not ready. He suggested that we wait at the pastry and tea lounge on the ground floor until the room became available. Our reservation was specifically for a Sea View Room, and I emphasized two points: first, it was already past 2:00 PM, so the room should have been ready for check-in; second, the room should strictly match the category we had booked. After waiting approximately forty minutes, we returned to reception and were finally given our room cards. The room assigned to us was on the ground floor. As soon as I entered the room, I realized that the view was mainly towards the neighboring hotel building on the left side. I returned to reception and told the young receptionist, “You must be joking. Didn’t you understand that I booked a Sea View Room?” He tried to explain the situation, suggesting that there was no issue. At that point, another staff member from Guest Relations joined the conversation. He was a polite young man named Emir. I explained my previous experiences, my loyalty memberships at several luxury resorts, and stated that the minimum expectation for any guest is that the hotel respects the room category that has been reserved. After nearly another hour of waiting, we were offered Room 2310 on the third floor. Unfortunately, it was located right next to the elevators, which is generally considered less desirable than comparable rooms in quieter locations. More importantly, it still did not meet the promised Sea View category stated in our reservation. Without even unpacking our luggage, I returned to reception once again. By this stage, I was understandably frustrated. I said, “What kind of welcome is this? Two hours after arrival, you still have not fulfilled your commitment to provide the room category we booked.” The receptionist went back into the office and returned with another colleague, whom I assumed was the duty manager. They apologized and explained that no rooms matching my expectations were available. This was followed by a lengthy explanation regarding the U-shaped architecture of the hotel building and why the available rooms should still be considered acceptable. Since I had booked through a travel agency, I contacted them immediately. They confirmed that my complaint was justified and communicated directly with the hotel on my behalf. Eventually, the hotel asked us to accept the room for one night and promised to relocate us the following day. At that point, my family was exhausted. I was traveling with my two daughters, aged six and eleven, and for their comfort and well-being, I reluctantly agreed to stay in the room temporarily. On the second day, while we were visiting The Land of Legends, Guest Relations contacted us and informed us that a room matching our reservation category had finally become available. To be honest, by then we had already unpacked our luggage, arranged our clothes, and settled in. I told them that I would first inspect the room before making a decision. When I visited the room, I found that it was indeed a genuine Sea View Room and was also slightly larger. As a result, we had to pack all our belongings once again and move to Room 4103 at approximately 5:30 PM. In reality, the first two days of our holiday revolved entirely around the room issue. This unnecessary inconvenience, caused by shortcomings in the reservation and front office departments, negatively affected two full days of our vacation. I usually try to familiarize myself with the hotel’s facilities on the first day. If there are à la carte restaurants that suit my family’s preferences, I make reservations immediately. Kaya Palazzo has four à la carte restaurants: Sushi, Seafood, Italian, and Steak House. I reserved three of them: Sushi for the first evening, followed by Italian and Seafood for subsequent nights. At the Sushi restaurant, the sushi appetizers themselves were enjoyable, but the rest of the dishes and the overall service quality were disappointing. My family was not satisfied, and we eventually decided to cancel our reservations for the other restaurants. This was especially disappointing considering that these restaurants are not included in the Ultra All-Inclusive concept and require an additional charge of €40 per person. As for the main restaurant, which we mainly used for breakfast and dinner, the variety of food was acceptable, but the quality of preparation was below expectations. Even more concerning was the level of disorganization. The dining area was often chaotic, crowded, and stressful. We intentionally chose to sit outside whenever possible because dining inside the restaurant was simply overwhelming. With proper planning, the barbecue and grill stations could easily have been relocated outdoors, reducing smoke, cooking odors, and congestion inside the restaurant. Another design flaw is the restaurant terrace itself. Unlike many luxury resorts, the terrace is effectively a dead end. After finishing your meal, you must walk back through the crowded restaurant to exit because there is only one entrance and exit point. The beach and poolside restaurant also offered very limited food choices, and the overall quality was mediocre. Along the beach there is what could be described as a small food street, offering beer, hot dogs, sandwiches, fruit, and ice cream. Unfortunately, I can only say that I was disappointed. Not once did I encounter a freshly prepared hot dog. Most of the food items were already cold. The fruit selection was limited to watermelon and plums. Surprisingly, only forks were provided, which reflects a lack of attention to even basic food service standards. One afternoon I noticed an employee preparing rolled ice cream. Later that same evening, I saw the very same individual driving gardening equipment while wearing gardening attire. What level of specialization or professionalism can guests reasonably expect under such circumstances? My eleven-year-old daughter commented that the employee did not seem to know how to prepare rolled ice cream properly. Children initially showed interest, but after tasting it, many simply abandoned it. Inside the main restaurant, many dishes were also served cold because the food warming systems seemed ineffective. Several times at breakfast I ordered fried eggs, whether sunny-side up or well done, and they were consistently cold. On the final day, I politely asked a female chef for a freshly cooked hot fried egg. She looked surprised and simply placed another tray beside the existing ones. Interestingly, every morning a gentleman, who appeared to be one of the restaurant managers, would come around asking whether everything was satisfactory. He wore glasses and always smiled while asking, “Is everything good?” I would smile back and tell my wife that if I actually started explaining all the shortcomings, the conversation might continue until evening. The hotel has three bars: the Pool Bar, the Piano Bar in the lobby area, and the Terrace Bar. The bar and restaurant staff were among the least organized and least trained employees I have encountered during my travels. Many appeared inexperienced, and some staff members could not communicate effectively not only in English but even in Turkish. At times, they struggled to communicate with their own Turkish colleagues and supervisors, let alone with international guests. I have photographs showing the disorder at the Pool Bar because I have never witnessed such operational chaos in a hotel of this category. One evening, after waiting for a long time without being attended to, I noticed a waiter named Zeynel taking an order from the table behind us. I called him over. While walking away, he attempted to take my order. I asked him to come back and introduced myself in Turkish, explaining that this was not an acceptable way to take orders. I asked him what I had ordered, and he could not answer accurately. Eventually, he returned with a notepad and wrote everything down properly. Later, when he delivered the drinks, he apologized, saying that it was very busy. To be fair, during the following days he made a genuine effort to improve the service whenever he saw us. However, I do not believe individual waiters are the main problem. The real responsibility lies with management. The amphitheater offered a variety of performances throughout the week. Personally, I found them repetitive because I have experienced similar shows at many resorts over the years, although my children enjoyed attending them. One evening, a Bingo event was organized near the Pool Bar. My daughters were excited because they had previously participated in similar activities at other resorts. However, when they tried to obtain Bingo cards, they were informed that each card cost €6 and that the prize was a bottle of champagne. In all my years of staying at luxury resorts, I have never encountered a hotel charging guests for entertainment activities. My daughters were very disappointed. My older daughter even said, “Dad, this is embarrassing. Guests already pay a lot of money to stay here and enjoy themselves, and they are still trying to make money from a bottle of champagne.” Honestly, I could not disagree with her. The Kids Club was another disappointment. My daughters, aged six and eleven, have considerable experience with children’s facilities in comparable resorts. They felt that activities were limited, the atmosphere lacked warmth, and the overall environment felt uninspiring. The Mini Disco was held on a patch of grass near the restaurant rather than on an actual stage or designated entertainment area. Temporary chairs were arranged for children, while parents were left standing. What made matters worse was an unpleasant odor in the area, resembling cat waste, which made the experience even less appealing. Most resorts hold children’s entertainment either in their main amphitheater or in a dedicated children’s venue. After the Mini Disco, trampolines and electric ride-on vehicles were brought in, but these required an additional payment of €20. They were placed directly along the path to the amphitheater. Again, entertainment seemed to revolve around extra charges. For a hotel carrying the Kaya Palazzo name, this felt surprisingly cheap and out of place. I will explain what I believe is the underlying reason at the end of this review. My daughters even took photographs inside the Kids Club because they found some of the storage cabinets unpleasant and unhygienic. They had little interest in returning after their first visits. Regarding the beach, the hotel has two piers, yet both require additional payment. That was genuinely disappointing. One reason I choose certain resorts is because they provide evening seating areas on their piers, with bars operating until midnight, allowing guests seeking tranquility to relax by the sea away from the noise of bars, shows, and entertainment. At Kaya Palazzo, only one pier remains accessible at night, and it is furnished mainly with sun loungers. This means guests dressed for dinner or evening activities are expected to sit on sunbeds rather than at proper tables and chairs. Why? I believe the answer lies in management priorities. The hotel also has two indoor swimming pools, but both were too cold to use comfortably. Indoor pools should ideally be maintained between 28°C and 30°C. Some guests cannot tolerate direct sunlight or simply prefer swimming indoors. Why should they be deprived of that option simply because the hotel chooses not to invest in proper heating? Other luxury resorts consistently maintain comfortable indoor pool temperatures because they value guests with different needs and preferences. Concerning hygiene, I personally observed staff cleaning surrounding walkways with high-pressure water jets in the early evening, allowing dirty water to flow directly toward the pool area. Fine debris was often visible on the pool floor the following mornings. Pest control also appeared inadequate. My daughters suffered several insect bites on their arms and legs, and my wife’s hand became swollen from what appeared to be another insect bite. At night, large cockroaches could be seen around the outdoor pool area. I even took photographs. Such scenes are simply unacceptable in a resort operating at this price level. Guests may ask why I chose this hotel despite having access to several other resorts where I hold loyalty memberships. The answer is simple. We wanted a different experience. Eight years ago, we had stayed at Kaya Palazzo when only our older daughter, who is now eleven, had been born. At that time, our younger daughter did not yet exist. We thought it would be nice for her to experience a resort that her older sister had enjoyed years ago, rather than repeatedly returning to hotels that both children already knew well. One final point regarding hygiene and respect for guests deserves mention. I have never encountered a comparable water park without foot disinfection pools before the stairs leading to the slides. At Kaya Palazzo, none exist. Guests climb the stairs barefoot while encountering cigarette butts and debris along the way. At midday, the metal surfaces on the upper platforms become extremely hot. I personally spoke to a lifeguard about this issue. He admitted that he had raised concerns many times and suggested that guests should also voice their opinions. After spending just ten minutes in the water park, an unpleasant odor became noticeable because many guests entered without cleaning their feet beforehand. For hygiene reasons, I only allowed my children to use the water park twice during our entire seven-night stay. Another issue was the shortage of inflatable tubes. We waited fifteen minutes on one occasion without finding a double tube. Eventually, I asked the lifeguard whether his role was only to blow a whistle or also to help guests. He finally brought additional tubes from storage. Unfortunately, the hotel also lacks a 24-hour restaurant, which has become standard at many luxury resorts for guests who miss regular meal hours. There is only a pastry and coffee corner, operating between 11:00 AM and 6:00 PM. After reflecting on all these issues, I believe there is one explanation. The owner has invested heavily in facilities, infrastructure, equipment, and employment opportunities. Yet compared with our stay eight years ago, the hotel has not progressed; in many respects, it has moved backward in terms of guest satisfaction. The underlying problem appears to be systemic weaknesses in management across multiple departments. At other luxury resorts mentioned earlier, members of the owning families are frequently visible among guests, personally observing operations and interacting directly with visitors. This allows them to receive immediate feedback and maintain service standards. I sincerely hope that the shortcomings I have described can be addressed through better leadership, stronger operational oversight, and more effective staff training. Kaya Palazzo has tremendous potential, but without meaningful managerial improvements, it risks falling behind many of its competitors in Belek.

Animating group was very good

We are a British family and have usually spent our holidays in hotels around the Fethiye area. This year, however, we decided to visit your hotel in Antalya for the first time. Overall, we were very pleased with the variety and quality of the food. We also really enjoyed the number of swimming pools and the aquapark, which our children absolutely loved. However, there are a few points we would like to raise. We hope you will take them into consideration, as we would be happy to return if improvements are made. We felt that the Kids' Club was understaffed. As a result, the team struggled to give enough attention to the children, and the activities were not as engaging as we had expected. During the pool party, the foam used caused our children's eyes to sting quite badly. We informed the staff, but despite our concerns, the activity continued without any action being taken. We found this very disappointing and felt that our concerns were not taken seriously. In our opinion, the weakest aspect of the hotel was the entertainment programme, particularly the children's entertainment. We believe the shows and animation team could be much more professional and provide a higher standard of entertainment. We are sharing this feedback in the hope that it will help improve the guest experience. If these areas are addressed, we would be very happy to return to your hotel in the future. Thank you for taking the time to read our comments, and we wish you every success. Kind regards, A British family

We've stayed at a few Belek hotels over the years. Kaya Palazzo isn't quite top tier, but it's a solid 5 star resort. What made our stay was the Lagoon room. It had a private pool area for Lagoon suites, usually calm and really easy to get to. Honestly it made us feel like we were staying at top tier Belek hotel. Lagoon rooms get access to their own restaurants, and they were great. We only ate at the main buffet once just to see what it was like. The Lagoon restaurant was that good, and there was plenty of it. If you're booking this hotel, go for a Lagoon room. So worth it.

Amazing hotel, great customer service and everybody is willing to go the extra mile to help. Good food with a lot of variety. Great facilities and was not busy at all! We recommend you stay here! Mr Rida really made our trip personable and always checked in on us!

We stayed as a family of 4, including 2 children (aged 10 months and a nearly 3 year old). We chose a lagoon room as both children still nap during the day. It was so beneficial to have the pool directly outside. The room was spacious with a really comfy bed and plenty of room for a travel cot aswell. We had housekeeping daily and bins emptied twice daily, also always asked if we needed additional towels. There was always enough water and beverages in the room. The mini bar was well stocked. The lagoon suites were really quiet which meant the pool was private during our stay. Having the lagoon suite meant we had access to the lagoon restaurant and palazzo beach lounge which made a huge difference. The food was amazing and service great! They also had a mix of dishes from the à la carte restaurants, which was great as we got to try lots of different things. The sushi at the beach restaurant was amazing. We visited the buffet on two occasions and were disappointed on both. It was too overcrowded and chaotic and no real order to food layout. Without the additional restaurants we would have been disappointed with just the buffet food. We tried the à la carte steakhouse and were a little disappointed. The starters were amazing but the mains not so much. There is an additional charge of €50 per adult, which is no problem, but it doesn't include any dry aged steak, so there is another additional charge for many menu items. This is the main reason we would want to book the à la carte so the menu was then quite limited. Having just come from a 5 day stay at Titanic where the additional à la carte charge included any menu items, we were not blown away. I wouldn't recommend needing to book the à la carte charge if you have the lagoon suites, as the restaurant food is varied and so good. The hotel was lovely, everywhere was very clean and great choice of pools. We visited in mid May and never had a problem getting a shady sun lounger or bed on the beach. The children's pool area is also great, we didn't use the kids club during our stay. Our kids loved the ball pit area although we found it could use a little updating. There are a few areas in the hotel that look a little dated but this didn't bother us. All of the staff were very friendly and helpful if ever we needed anything. However during our stay the Europa league football final was being shown, we asked where we could watch this and were very disappointed to learn the hotel didn't have a screen or any area to watch sport. This surprised us being a hotel which offers golf holidays and aimed at people interested in sport. We had to leave the hotel that evening to find somewhere to watch it. You get a WhatsApp contact on arrival and lots of information every morning with what is going on that day, activities for children and evening entertainment. It is very easy to contact someone if needed. We didn't see any of the evening entertainment as had young children and were always back in our room at that time. The set up seemed a little strange, rows of seats more like a cinema rather than tables you can sit at with friends more easily. We also found it difficult to get a seat one evening for an early drink. The bar area outside was full, along with the pool bar area. We would say to make sure you bring everything you need. There is a little market shop in the hotel but the market up is huge. They wanted €90 for a children's pool ring and it was €10 for a small pack of baby wipes. All in all we absolutely loved the hotel. My partner (having just come from a golf trip in Titanic) said this hotel was better for a chilled family holiday, but titanic was livelier for a golf trip with his group of friends We would return purely for the lagoon rooms, they were fantastic with children !!