Jacaranda Luxury Resort

We stayed here recently for a familymoon for 2 weeks. We had a 5 year and 18 month old with us. We stayed at TUI ML Belek hotel last year and so expected the same high standards but unfortunately this hotel don’t come close to that. The service and overall holiday definitely doesn’t compare & there are small things that could be done to improve. Check in was smooth but we arrived 11pm so no one about. We had asked for a pool view prior to arrival but we were given a view of the road. Had also requested milk for the baby in our fridge but there wasn’t any, thankfully we were able to get it at the Bar. Room was big and had everything u could need. Cleaner was good when we needed her and left towel art. The Wunderbar is always busy as expected but there is a lack of organisation as there is never set ques & people would just push Infront and the servers would serve them Infront of those waiting. It needs a system especially at busy times! Drinks were inconsistent with measurements etc. Most staff are friendly and they work super hard but it’s a little chaotic. Meal times was manic, that’s due to the guests of the hotel though. Lots of choices for food, various cakes and breads on offer. We found something every day & it was always hot/fresh. The servers in the restaurants work very hard and was always clearing up/tending to guests. The children’s pools are perfect for little ones. We spent most of our time there as could usually get a sun bed around 9am and there wasn’t any anywhere else. There was a handful of times the slide pool was shut off due to children pooping in the pool - which honestly isn’t a surprise seeing as half the parents aren’t even watching their children. The main pool was huge so ideal for older kids and floats etc - they have music round that which is nice. If you don’t put towels down by 6am though u won’t get a bed!! It’s honestly shocking the amount of towels out and yet no one comes to use the beds till 2/3pm which we witnessed multiple times. There is a pool/foam party in there. The beach is down a steep hill which can be accessed either via steps or a curved path for prams. It’s got a lovely big bar & restaurant there. There is also an ice lolly freezer which u can help yourself to- It’s a shame they don’t offer lollies up near the pools as well. Theres plenty of sunbeds and shade. Sea was a perfect temp. Evening entertainment was a let down for us, they need some music playing in the background at the bar as most shows are performed in the theatre but u cannot access this with a pram so we couldn’t attend any of them! Most of the kids disco happened there to which meant my little ones didn’t get to join in. The one night they held it at the bar they spoke in German and so little one didn’t understand anything - we found this to be the case everywhere on site, unfortunately they cater to the Germans over everyone else. There is also a problem with seating at the Wunderbar as all the low tables & chairs are at the back so when they held their festival night/star night we couldn’t see anything as we was behind all the high stalls & tables. If you was to put some low chairs & tables on one side and high stalls & tables on other u give people options to choose. All the families were stuck at the back next to the bar with their prams which doesn’t make sense! The kids discos could also be done here so then everyone can attend them. We had consistently good drinks service from Elvin of an evening who worked very hard! Overall hotel has plenty to offer families but nothing is aimed at the English which is a real shame. The service and standards aren’t quite as high as their sister hotels which would be why we wouldn’t return. Side note- shop on site is ridiculously priced and wants £25 for a suncream!. There is a supermarket opposite the hotel which is 5 mins walk away, cheap and friendly staff. They sell floaties.

great staff and excellent service and lifeguard Mariam did a wonderful job

This holiday was amazing from the start from the room to the staff that work very hard to make it a good holiday resort. I want to give credit to this hardworker on his rollerblades every morning getting our drinks his name was Garib.

The hotel's service quality and employees are excellent. Everyone loves their job. They all deserve a big round of applause.See you again.Thank you all employees.Thank you FOM Mr.Levent and Op.Mng. Mr.Dinçer.

Bring earplugs… heavy bass all night. Not family friendly

Pros - Clean rooms, daily maintenance - Lovely sandy beach area, quiet mornings, covered sunbeds, beach bar - Two covered playgrounds (one on the beach, one on the grass) - Friendly staff overall, kids’ evening show at 8 p.m. everyday that lasted 25-30 min - Restaurant variety: multiple on-site dining options, including themed restaurants and a beachfront eatery - Wifi in the crowded places (beach, restaurants, pool etc) worked very well) Cons - Wifi in the room was almost non-existing which is a big thumbs down - No indoor playroom available throughout the day - Outdoor kids’ pool: no splash areas or interactive features; only a simple covered structure with four slides and stairs, which can get boring for young children - Double bed was small at 160×200 cm; pillows were hard and uncomfortable - Air conditioning had no remote or timer - Indoor pool for children had cold water, which was uncomfortable - Limited shade or indoor escape from the heat with very small kids - Main restaurant was very crowded, long queues during dinner time at the main stations, with tables placed very close together, a bit uncomfortable since we had a stroller - Significant language barrier (staff more comfortable in German than English, or none at all) Final Impression For families with toddlers, the lack of indoor play areas, the simplicity of the kids’ pool, and the crowded main restaurant make this resort less ideal. It may be better suited for families with older children, but for us, it is not the best fit at this stage.

We recently stayed for 10 nights at this hotel and had a fantastic time! The food could have been slightly more varied, but absolutely can’t complain, with both of us being able to find something good most nights. The à la carte restaurants unfortunately weren’t as good as we had hoped, including after paying €30 per person for the steakhouse (we also booked the Italian for free). Drinks for the most part were lovely, only issues were some things tasting too strong/bitter, but the bar team were happy to accommodate requests such as swapping soda water for Sprite etc. The bar team were quite strict on sticking to the menu of cocktails, although I worked around this by asking for a drink containing different spirits and juices to “build my own” cocktail. On the bar, Nail and Yelnura were fantastic, knowing us by face and order by day 3, and Nail especially being extra friendly and never turning down an order of “surprise me”. There is also a man who works on the vitamin bar (unfortunately didn’t catch his name) who knew which pool we would be at, and what we would want to drink daily. We got a good laugh out of him trying to sell us the watermelon cocktail every day by showing us increasingly bigger watermelons. Give that man a raise!! Along the same lines, one of the waiters on roller skates, Garib, was also fantastic, recognising us and asking if we wanted anything and saying hello whenever he saw us! Sticking with the theme of fantastic staff, Catherine and Elise on the entertainment team were brilliant! We were not overly bothered with the activities at the resort, and instead opted for the same routine of sitting at the Wunderbar most nights, and they knew that about us and would stop for a chat and a card game every so often, as there weren’t too many people to talk to as we are English, and the hotel is often full of German and Russian people. We didn’t tend to leave the resort but never found ourselves bored (we do recommend fetching a card game or something similar), and we found that simply being polite to the staff made the experience so much better as you would be remembered and treated with enthusiasm and extra kindness! The main issue with the resort was not its own fault, there were a lot of extremely rude guests who would physically shove in a queue to get to the bar/food quicker, which we found quite frustrating. Overall, I don’t think we would be back but we are incredibly happy with our stay!

A very nice hotel — this was already our second stay here. Thank you for the gift from the hotel. We would also like to thank the very kind and helpful waiter on roller skates. Garib, thank you for your friendly service by the pool — you are a great guy!!! See you again 😊

We spent two weeks here in June 2026. Fantastic hotel—and the staff were incredibly friendly and helpful! There were so many things to do for both adults and children, with food and drinks for all ages. What really made it special was the pool attendant, Garib—what a star! He made us feel more relaxed and helped us enjoy ourselves with his personalized service every day, always with a cheerful smile!

I came with my best friend and we enjoy a lot this summer. Food service beach... all fine. Big thank you for Yusuf from lobi bar, and guest service was always helpful, thank you for tuana :))

Thank you for everthing, all team was perfect, its not our first time here and this year Guest service and Tuana was very friendly for us. And yusuf from lobi bar was very good, thank you jacaranda