IVP Palace & Spa

Highly recommend! Great staff, tons to do for all types of interests, large and clean rooms, great dinner restaurants, massive pools! This place has it all.

This was the perfect resort for our family to relax and enjoy each other after a year of busy working and schooling. We loved all the food, swam at the pool every day and the very kind and courteous staff. The beach was excellent, and the location of our room was perfect. We had an ocean in front of you. We will definitely be back.

We had such a wonderful time at Barceló Maya Palace! From the moment we arrived, we felt welcomed by the incredible staff, who were genuinely friendly and went out of their way to make our stay special. The resort itself is absolutely beautiful. The grounds are immaculate, the pools are fantastic, and the beach is simply stunning with crystal-clear water and soft sand. We spent a lot of time enjoying the beach, and it quickly became one of our favorite parts of the trip. The food was excellent, with plenty of variety and something for everyone. We looked forward to every meal, and the specialty restaurants were a real highlight. Every evening there was great entertainment, and throughout the day there were always activities to enjoy. It made the resort feel lively while still being a perfect place to relax. This was one of our favorite vacations, and Barceló Maya Palace played a huge part in that. Thank you to everyone who made our stay so memorable. We can't wait to come back someday and would highly recommend this resort to anyone looking for an unforgettable getaway!

Barceló Maya Palace – came for the sun, stayed for the food… and somehow left as a certified scuba diver! 🌴😎 Fantastic resort with brilliant staff, great restaurants, and enough pools to lose the wife two weeks. The beach was beautiful, the cocktails kept appearing as if by magic, and the service was excellent throughout. The highlight? Passing my PADI Open Water course! 🤿 Huge thanks to the dive team for guiding my exploration of the underwater world. Highly recommended

Beautiful place, very spacious, clean, comfortable with very big nice pool, comfortable room and great food.

This is a really good family resort with a lot of potential. If I had to stay here again, I would, but there are definitely a few areas that need improvement. The Highlights The Brazilian Restaurant: Absolutely the best dining experience on the property—a must-try! The Main Pool: A fantastic area where parents can fully swim and interact with their kids. Beach Aesthetic: The beach itself looks beautiful and has a great vibe. Areas for Improvement The Buffets: Both breakfast and lunch lacked flavor and proper seasoning. Restaurant Availability: The booking system is tough. Tokyo was completely unavailable during our entire 5-day stay. Tip: Book your restaurants well in advance! Resort Navigation: It is incredibly easy to get lost due to a lack of directional signage. The digital map provided via QR code is vague and difficult to understand. The Beach Terrain: The water is very rocky and filled with coral. Water shoes are a must. The resort could drastically improve the experience by cleaning up the coral. Kids' Water Slides / Lifeguards: The lifeguard on duty would not allow me to slide down with my two-year-old. Because of this restriction, we left and spent our time at the main pool so I could actively play with my kids. Pro-Tip for Future Guests: Pack water shoes for everyone, book your dinner reservations the moment you check in (or before!), and skip the kids' slides if you have toddlers who need a chaperone.

If you have children DO NOT stay at Barcelo Maya Palace. We went for a Christmas vacation and on the second to last day of the trip my daughter starting getting a spot on her cheek. At first we thought something bit. On the day we left (Christmas eve) it was larger and by Christmas day we could tell it was not a bit and the infection was clear to see. We had to visit the doctors twice after we returned home to clear up the infection. The doctors said it was a bacteria that eats flesh and is caused by poor cleanliness. PLEASE DO NOT STAY AT THIS RESORT!!!

Great location, services, restaurants, spa, and pools. Our only complaint was the inattentive lifeguards at the kid pools. Several kids and adults were being unsafe and lifeguards did nothing to ensure everyone’s safety.

We stayed at the Barceló Maya Palace and had a wonderful experience. Yamile was very helpful during both our check-in and check-out process. She was friendly, professional, and made everything smooth and easy for us. Thank you, Yamile, for your excellent service and for helping make our stay enjoyable. We truly appreciate it! This resort is very family-friendly, and we truly enjoyed everything it had to offer from the delicious food and refreshing drinks to the entertaining shows and excellent amenities. There was always something fun to do for both adults and children. We highly recommend this resort and look forward to returning in the future!❤️🇨🇦😍

From the beginning of our stay, the humidity level in our room has been extremely high, consistently reaching approximately 95%, making the room damp, uncomfortable, and unhealthy. We have reported this issue to Guest Services on several occasions. Although we were eventually moved to another room, the same problem continued, with humidity levels remaining excessively high. I am attaching a photograph clearly showing the humidity reading of 95% inside the room. What concerns me even more is the way this situation was handled by your Customer Service Manager. Instead of addressing our legitimate concerns professionally, she repeatedly dismissed our complaints. She stated that she has "one thousand guests who are not complaining" and suggested that perhaps I have a health issue, implying that the problem was with me rather than with the room itself. I find these comments unacceptable, disrespectful, and completely inappropriate. Regardless of whether other guests have complained, our concern should have been taken seriously. No guest should be made to feel that their health concerns are imaginary or insignificant. A room with a humidity level of approximately 95% is not consistent with the level of comfort and quality that guests expect from a Barceló resort. Excessive humidity affects air quality, comfort, sleep, and may contribute to mold growth and respiratory discomfort. Never again in this place...and Transat..never again...they did not help and literally ruined our vaccation.

Overall stay was lacking the wow factor, food presentation looked decent but taste was bad for Mexican food not enough variety mostly pig items. Best time we had was at the beach but be aware bar selection is limited and not to mention cheap liquor.

This Resort has everything you need to have and enjoy a vacation. Food is Great!! Shows are Amazing!! Pools and Arcade, Mall, Mini Stores. I 100% receommend this resort.

Barcelo Maya Palace is a great hotel, family friendly and quiet. It was our first time traveling to Mexico and we loved it. The food at the buffet was delicious and it varied each day. Everything was clean and everyone was nice to us, they were always willing to accommodate your needs. The beach was not good but that’s not the hotel’s fault. I will be staying here in the future.

Lidia Ramirez, Herlinda Lopez, Angelica Acosta at Bar Cartel gave us amazing service and unforgettable trip of our lives so thankful for there kindness!!!!!

Zoehemy Sanchez was wonderful and service was great!

We had a great experience at the hotel. I have traveled there 3 times, but this time no coconuts. We were told that the maintenance crew was given them away to the hotel guests, and they are not allowed to do it anymore. Dont Like that.

Great all inclusive resort. Super fun for the kids and nice clean rooms. The rooms were big enough where we could spread out our stuff and not feel cramped. The buffet food was decent, but allergens were not marked, so it was a gamble every time. The a la carte restaurants were exceptional, and I highly recommend going to as many as you can. Brasserie was the only restaurant that enforced pants for the men, but it was our favorite meal, so definitely worth packing the pants. A ding on location just because it's a bit far from the airport, and the beaches were very rocky and not nice to walk on.

I would definitely recommend this property to anyone looking for an all inclusive! The entire property is gorgeous and well kept. Every staff person is friendly and helpful. The food was excellent. They were having trouble with sargassum while we were there, but they kept the beach as beautiful as possible and the pools could accommodate everyone.

Overall great resort, a bua full of high school students arrived which caused checkin to be over an hour. Asked the staff if we can check in before the large group since we had two small children and we're denied.