InterContinental Mauritius Resort Balaclava Fort

We celebrated our twins' first birthday here, and the staff was so courteous and helpful with all our requests. A special thanks to Ms. Drishti for making our day extra memorable with beautiful cakes and decorations! 🎂🎈✨ #twins #birthday #celebration

Stay was comfortable.... Indian vegetarian food was good.

Exceptional in every way. Beautiful location and the staff are amazing.

Great ambience & super variety food

Wonderful hospitality from entire staff, espesically Jaywantee, Reshma and Suresh. Food is amazing. The views from hotel is surreal. Overall, great experience and we enjoyed thoroughly.

I only visited once, but it was enough to leave a lasting impression. Every dish was beautifully presented and full of incredible flavor. The octopus was perfectly cooked, the fish was fresh and delicate, and the eggplant Parmigiana was absolutely outstanding—rich, comforting, and one of the best I've ever had. The dessert was the perfect ending to an exceptional meal. A special thank you to Chef Ibrahim, whose creativity and passion are reflected in every plate. This was a truly memorable dining experience, and I'll definitely be back. Highly recommended! ⭐⭐⭐⭐⭐

We had a wonderful stay at InterContinental Mauritius. Everything exceeded our expectations. The resort is beautiful, very well maintained, and the overall atmosphere is peaceful and relaxing. Our room was spacious, spotless, and very comfortable. The housekeeping team did an excellent job every day, and we really appreciated the attention to detail. The reception staff were also warm, welcoming, and professional, making us feel valued from the moment we arrived. The breakfast buffet was outstanding, with a wide variety of fresh and delicious options every morning. We especially want to thank Maupia from the restaurant team. She was always smiling, incredibly kind, and genuinely caring. Her positive attitude and exceptional service made every breakfast even more enjoyable. She is a real asset to the hotel. Thank you to the entire team for making our stay so memorable. We would happily return and highly recommend this resort to anyone visiting Mauritius❤️❤️❤️❤️❤️

It was pleasure to be here! Staff so friendly and helpfull, the place was very cheerful and the food was delicious with so many variety. Thanks to Ram, Mobyiah and Reshma for ther kindness and help.

We liked the resort stay and was worth the stay .. the bar menu’s the cocktails and the food was too yum and the hospitality of the staff was fab . Thanks to divya , kristina and team at the bar for a wonderful experience

We had a wonderful stay! The highlight was definitely the outstanding service and the amazing staff. Everyone was friendly, attentive, and always willing to help, making us feel welcome throughout our stay. Thank you to the entire team—we highly recommend this hotel!

We stayed here for nine days in June and had a truly five-star experience from check-in to check-out with Suna. Every member of the team made us feel genuinely welcome, and the level of service was exceptional throughout our stay. A special thank you to Manish at the pool bar, Sunil and Mahesh at Segala, and Rajdip and Moupiya in the buffet restaurant. They were all incredibly warm, attentive, thoughtful, and professional, consistently going above and beyond to make our holiday memorable. The food was outstanding, the location is beautiful, and the entire resort is impeccably organised. The team clearly works incredibly hard, and it shows in every detail. Having travelled extensively around the world, I can honestly say this ranks among the very best service I have ever experienced. A wonderful holiday and a resort I would recommend without hesitation.

Mahesh bhai(from Jaipur) gave us excellent hospitality at SEGALA restaurant…he is very kind, nice person, served us delicacies.. SEGALA restaurant unfortunately does not have water to drink even though it’s beside pristine beach(drinking water is on chargeable basis)…

Had a wonderful time dining at Segala. We were really happy with the service and food. Special thanks to Sunil, Mahesh and Chris for their warm hospitality. Will definitely come back again.

Drishti was amazing at front desk always caring for us trying to make us understand everything putting extra efforts for Arabic guests like us was appreciated from her always 😊😊😊😊

Drishti took our check in , everything was smooth jacuzzi room is amazing and the spectacular view beyond words can explain thank you Drishti 😍 God bless u Shukraaann intercontinental is the best property for relaxing we loved it

Awesome hospitality served and the staff was fully cooperative and smiling

We had a great stay at InterContinental Mauritius. The hotel is beautiful, with excellent facilities, delicious food, and a relaxing atmosphere. A special thank you to AASHISH for the outstanding service. Their kindness, professionalism, and attention to detail made our stay truly memorable. We really appreciated their help and warm hospitality. We highly recommend this hotel and would be happy to return.

Wonderful property and exceptional service Food was exceptional, especially for Indian travellers. Even the chinese restaurant was exceptional quality food with great service! #suresh #jaiwantee #cedric @senos #noah @ the noble house #swapnali @veda Did exceptionally well. Kudos!!

We had an excellent stay at Intercontinental in Mauritius. The staff was very courteous, very helpful. Chef Suresh, Chef Jaywanti, and Chef Reshma at the Senso Restaurant were very attentive to our dietary requirements and they have been extremely helpful. Cedric, Noah the servers, were also very helpful, very courteous, very attentive. The rooms are a good size, neat and clean. The property is very well maintained. Strongly recommend.

Great experience and hospitality is admirable. Jaywantee ,suresh, harish are exceptional in their service. They guided us through the menu and what to expect while holidaying in Mauritius. Special mention to Kevin , duty manager was very courteous and helpful during our stay. We would love to come back and stay with ICM sometime soon. Thanks

Amazing hotel thé view people we enjoyed thé cocktail party front desk from khushi and anjali are amazing ´ good food ´good staff

Reshma team good breakfast. Moupiya, Renuka and Annabelle ❤️🫶. They make us feel comfortable and happy.

We have had a wonderful time during our stay at the Intercontinental Mauritius. The resort facilities were second to none, and a number of the staff made our visit particularly memorable. Special thanks to Shreya, Vimla, Kanaihya, Omar and Gopal. We would love to return again soon

Drishti was amazing at front desk🤩 The beach property is beautiful, the food was excellent, and the overall experience was wonderful. A special thanks to the young lady who took care of us from start to finish she was attentive, friendly, and made sure everything was perfect throughout our stay. Her hospitality truly made our visit memorable. Highly recommended this property 👍👍

Very well located and with a great ambience is the resort. Rooms are good enough. The dining experience is best with Senso and Veda restaurants for Indian food . Chef Vaijayantee is very caring and expert . Moupiya , Nandan , Suresh and entire team will be remembered for their hospitality. Overall a great experience during the 5 nights stay . It was a wonderful experience with the resort.

> **الموقع والتصميم:** > تصميم المنتجع جميل جدًا ولطيف، لكن الموقع ليس الأفضل. الشاطئ صخري ومتعب جدًا في المشي، مما يقلل من متعة الاستمتاع به. > **الاستقبال والتسجيل (Check-in):** > تجربة الدخول كانت متواضعة؛ لم يكن هناك شخص يشرح لنا مرافق الفندق بشكل وافٍ أو يأخذنا في جولة تعريفية. التعريف كان سريعًا ومختصرًا جدًا واكتفوا بقول: "إذا احتجتم شيئاً تواصلوا معنا". > **الغرفة والمرافق:** > الغرفة واسعة، لكن توزيع الأثاث غير مدروس ومخيب للمساحة، مما جعل الحركة داخلها ضيقة. النظافة كانت "نوعاً ما" مقبولة، لكن بعض التفاصيل خذلتنا؛ ركن القهوة يحتاج اهتماماً أكبر، وآلة القهوة الفرنسية كانت مستعملة ومصدية وقذرة للأسف! جدران الحمام لم تكن نظيفة تمامًا ورأينا عليها بعض الحشرات الميتة. في المقابل، كانت الأسرة والوسائد مريحة جدًا للنوم، وتجهيزات الحمام أساسية (مع ملاحظة مكتوبة للتواصل معهم في حال الاحتياج لأي مستلزمات إضافية). > **بوفيه الإفطار والعشاء (خيبة الأمل الأكبر):** > البوفيه كان محبطًا للغاية، وبعض فنادق الـ 3 نجوم تقدم مستويات أفضل! > * **الإفطار:** تستقبلك رائحة القلي القوية عند الباب لدرجة أنها تعلق بالملابس. تنوع الأكل سيء، وركن البيض الأساسي كان يعاني من فوضى عارمة؛ موظف واحد فقط لا يستطيع تلبية طلبات منتجع بهذا الحجم، مما تسبب في انتظار طويل جدًا وقت الذروة، ولخبطة في الطلبات . أغلب الخيارات الأساسية (مثل أنواع الأجبان، الحليب، وحتى الكرواسان) لم تكن معروضة، بل كان يجب أن أطلبها بشكل خاص من الموظفين واحدًا تلو الآخر. > * **العشاء:** كان مقبولاً إجمالاً، والشيء الوحيد المميز والذي يعتبر خيارًا آمنًا في كل الأوقات هو "البيتزا" اللذيذة. ومع ذلك، يحتاج البوفيه لتطوير كبير، مثل زيادة خيارات الكربوهيدرات (أرز، مكرونة، خبز متنوع) وتنويع طرق طبخ الدجاج؛ حيث كان الخيار إما دجاج مشوي سادة أو إيدام هندي مليء بالبهارات الحارة جدًا. > * **النظافة في البوفيه:** النظافة تعتبر مقبولة مقارنة بمنتجعات أخرى، ولكن بما أن الفندق يرفع شعار (IHG Clean Promise) فالمتوقع كان أعلى بكثير. ذباب الفاكهة كان منتشرًا بكثرة وبشكل منفر حول الحلويات والفواكه، مما حرمنا من تناولها. > **الخدمة والموظفون (نقطة القوة الكبرى):** > كلمة حق، الموظفون كانوا في قمة التعاون وحسن الاستقبال. وأخص بالشكر الجزيل الشيف **Omar** الذي غمرنا بلطفه واهتمامه من أول يوم حتى آخر يوم ولبى كل طلباتنا. وكذلك الموظف **Aaishish** والموظف **Gopal Ram** على تعاملهم الراقي ومساعدتهم الدائمة. > واجهنا موقفًا مزعجًا وبسيطًا في آخر يوم، ولكن للأمانة، تعامل إدارة الفندق كان فوق المتوقع وبمنتهى الاحترافية؛ اهتموا جدًا برأينا وحرصوا على تصحيح الخطأ واعتذروا لنا من أكبر شخص في البوفيه إلى أصغرهم، فشكرًا لهم من القلب. > **السبا (Spa) والمغادرة:** > تجربة السبا كانت خرافية! التعامل، المواعيد، واحترافية الأخصائية كانت فوق الممتاز (Super)، لكن مستوى النظافة في السبا أيضاً لم يكن في أفضل حالاته ويحتاج لاهتمام أكثر. أما عملية تسجيل الخروج (Check-out) فكانت سلسة وسريعة جدًا وممتازة. > > **Location & Design:** > The resort features a beautiful and pleasant design. However, the location is not the best. The beach is quite rocky, making walking on it very difficult and uncomfortable. > **Check-in Experience:** > The check-in process was underwhelming. No one properly guided us, explained the resort's facilities, or offered a tour. It was a very rushed introduction, concluded with a brief "let us know if you need anything." > **The Room:** > While the room was spacious, the furniture layout was poorly arranged, making the walkways tight and cramped. Cleanliness was mediocre; the coffee station needed much more attention—the French press was dirty, rusty, and clearly used. The bathroom walls were not fully clean, and we noticed some dead insects on them. On the positive side, the beds and pillows were extremely comfortable, and the bathroom amenities covered the essentials (with a note stating we could request more if needed). > **Buffet & Dining (The Biggest Disappointment):** > The buffet was a major letdown; honestly, some 3-star hotels offer a better breakfast experience. > * **Breakfast:** Upon entering, you are hit with a strong smell of frying oil that clings to your clothes. The food variety was poor. The live egg station was chaotic; only one chef was managing it, which is impossible for a resort of this size. This led to massive delays during peak hours and mixed-up orders. Furthermore, many basic items like specific cheeses, milk options, and even croissants were not displayed—I had to request them individually as special orders. > * **Dinner:** It was acceptable overall, and the delicious pizza was a saving grace and a solid fallback option. However, there is massive room for improvement. They need to increase carbohydrate options (more varieties of rice, pasta, and bread) and diversify chicken dishes, which were limited to either plain grilled chicken or highly spiced, hot Indian curries. > * **Dining Cleanliness:** While acceptable compared to similar resorts, it fell short of the "IHG Clean Promise." Fruit flies were heavily swarming around the desserts and fruits, which was off-putting and kept us from enjoying them. > **Service & Staff (The Ultimate Highlight):** > Credit where credit is due—the staff were exceptionally cooperative and welcoming. I would like to extend a special thanks to **Chef Omar**, who looked after us from day one until the very end and accommodated every single request. Also, many thanks to **Aaishish** and **Gopal Ram** for their incredible responsiveness and support. > On our last day, we encountered a minor, unpleasant situation, but the hotel's response was beyond impressive. They took our feedback very seriously and went above and beyond to rectify the issue, with everyone from the senior F&B management to the floor staff ensuring we left satisfied. Thank you from the bottom of our hearts. > **Spa & Check-out:** > The Spa experience was absolutely phenomenal! The service quality, scheduling, and the therapist’s expertise were superb, though the overall cleanliness of the spa area could definitely be improved. Finally, the check-out process was incredibly smooth, fast, and hassle-free.

Incredible experience. Perfect Hotel for the whole family. Free watersport activities. Food is amazing and Staff is so attentative and kind. Chef Jaywantee , her food was amazing. Each morning for breakfast she made sure we got a plate of special breakfast ready to try. Best experience ever. Thank you Chef Jaywantee and for making us feel so special. We will be back for sure

Incredible staff. Hotel is extremely clean. Perfect place for holiday with the entire family.

Govinda served us well.. good hospitality and friendly staff.. Ashish is too funny.. overall experience was good .. food was really nice …

Great location great ambience courteous staff

We had a wonderful experience at this beach property. The location is beautiful, peaceful, and perfect for a relaxing getaway, with everything well maintained and thoughtfully arranged. A special mention goes to a girl staff at reception Drishti, whose helpful and attentive nature truly made a difference always checking in, offering useful suggestions, and ensuring everything was just right and her smile 😃 Her proactive approach and warm attitude added a personal touch to our stay. a great experience, and we would definitely recommend this property to anyone looking for comfort and tranquility by the beach.