InterContinental Crete

Kostas gave me one of the best deep tissue massages I’ve had. He worked out every knot with just the right amount of pressure. I walked in tight and stressed and walked out completely unwound, relaxed, and loose for hours afterward. His attention to detail and intuitive sense of where I needed the most work made all the difference. Highly recommend booking with him if you want a truly therapeutic massage.

am very disappointed with our stay at InterContinental Crete. We paid almost €4,000 for a family holiday and were given a very small room for three people (myself, my daughter, and my 13-year-old son). My son can barely fit in the extra bed, and the view from our room overlooks garbage containers and an untidy service area. It is not the kind of view anyone expects after paying this amount of money. What made this even more frustrating was that the manager insisted this is a “city view” room. I find it very difficult to accept that a view dominated by garbage containers can honestly be described as a city view in a luxury hotel. Every morning we have to drink our coffee while looking at trash bins. I asked the management if we could simply change to a room without this unpleasant view, but instead of trying to help, the only response was that we would have to pay extra. Throughout our stay, the answer to every request has been: “Pay more.” Housekeeping has also been disappointing. After the room is cleaned, we often receive no towels at all, or only two towels despite there being three guests. It really makes you wonder if this is just another way of cutting costs. The cleanliness around the pool is far below what you would expect from a luxury hotel. Used glasses and dirty dishes remain on the terrace for long periods, tables are not cleaned promptly, and the overall appearance is messy. What disappointed us most was the attitude of the management. They showed little interest in resolving our concerns and mostly ignored them. Instead of offering solutions, they simply suggested paying extra for everything. The food quality has declined significantly compared with last year, and the overall service standard has dropped as well. The most frustrating part is that we stayed at this hotel last year, and everything was excellent. We enjoyed it so much that we decided to return this year. Unfortunately, the difference is shocking. The quality, service, and attention to guests have all deteriorated. Sadly, this hotel no longer delivers the luxury experience it advertises, and in my opinion it is not worth the money. I cannot recommend it based on our experience.I am very disappointed with our stay at InterContinental Crete. We paid almost €4,000 for a family holiday and were given a very small room for three people (myself, my daughter, and my 13-year-old son). My son can barely fit in the extra bed, and the view from our room overlooks garbage containers. It is not the kind of view anyone expects after paying this amount of money. Every morning we have to drink our coffee while looking at trash bins and an untidy service area. I asked the management if we could simply change to a room without this unpleasant view, but instead of trying to help, the only response was that we would have to pay extra. Throughout our stay, the answer to every request has been: “Pay more.” Housekeeping has also been disappointing. After the room is cleaned, we often receive no towels at all, or only two towels despite there being three guests. It really makes you wonder if this is just another way of cutting costs. The cleanliness around the pool is far below what you would expect from a luxury hotel. Used glasses and dirty dishes remain on the terrace for long periods, tables are not cleaned promptly, and the overall appearance is messy. What disappointed us most was the attitude of the management. They showed little interest in resolving our concerns and mostly ignored them. Instead of offering solutions, they simply suggested paying extra for everything. The food quality has declined significantly compared with last year, and the overall service standard has dropped as well. The most frustrating part is that we stayed at this hotel last year, and everything was excellent. We enjoyed it so much that we decided to return this year. Unfortunately, the difference is shocking. The quality, service, and attention to guests have all deteriorated. Sadly, this hotel no longer delivers the luxury experience it advertises, and in my opinion it is not worth the money. I cannot recommend it based on our experience.

Great hotel experience! The spa is amazing and the massage was perfect by Evi! She is excellent!

Evy was amazing. Kind and her massage skills were perfect!

My massage with Maria was perfect - completely relaxing and thorough. She was able to find the balance of deep massage where needed and light lymphatic. It was a pleasure to visit the spa and I will be booking a treatment before we leave. Products and spa area all done to high standard, luxurious and friendly experience.

We have just returned from this hotel and while the hotel is lovely and in a great location there are some problems. The hotel has 199 rooms and there’s 2 pools, the pool on the top floor has no umbrellas and not many loungers, the second pool on the 5th floor has only 6 umbrellas and another 12 become free at 11am when the breakfast finishes as they need them for shade.( why isn’t there a structure in place that can be opened or closed as needed for the outside like all other hotels have?) Every day there was either fights for the loungers, which aren’t nearly enough or the umbrellas. As soon as people were leaving the loungers to go for lunch other guests were stealing them so there were constant arguments when the guests returned.. This wasn’t the guests fault it’s the hotels, This is the Intercontinental a five star hotel and this shouldn’t be happening, The guests here are used to 5 star service and it was really a very uncomfortable situation. They can’t do much about the loungers as the space is very limited (The architect who designed the hotel should have put the restaurant on the ground floor where there is a huge lobby but we never saw anyone sitting there and freed up space where the pool is for more loungers.) but surely they can buy umbrellas, 20 umbrellas is nowhere near enough for all these rooms and although the hotel was busy it wasn’t full so I can imagine the caos when it is full. This is a real shame because the rooms are beautiful and the breakfast buffet is among the best we’ve had, We also had lunch a few times and the food was excellent. We spoke to a lot of people around the pool area and like us won’t be returning.

The experience was really relaxing and pleasant. It was my first time and I enjoyed every moment. The therapist was amazing and everything was perfect.

Maria is very cute. And make good massage

Beautifully modern and relaxing hotel. Gorgeous scenery. Spa facilities fantastic. Had a quality back, shoulder and neck massage from Evi. Would definitely recommend and hope to be back someday.

A very good hotel in a great spot. The breakfast was excellent, one of the best we had all trip. Everything was comfortable and well run. Highly recommend if you're staying in Agios Nikolaos.

Evi at the spa was amazing. She created a relaxing and calming environment during the facial she provided. She was wonderful and I highly recommend requesting Evi for a facial. The rest of the staff at the spa was wonderful too. I

Lovely spa experience not to miss!

Maria was amazing, very kind and sweet. I highly recommend the facial hydrate treatment!

Maria was extremely sweet, positive, and technical. She created a relaxing atmosphere during my massage, was extremely welcoming, and was knowledgeable about how to resolve tension in my body. She checked in regarding pressure and was personable. Highly recommend working with her as your therapist!

Great Hotel perfectly placed near the harbour with stunning views out to seashore walk into town with plenty of restaurants and bars close by..Had a suite which was very large and cleaned perfectly during stay plenty of sun beds 5b floor 9th floor can get a bit busy but the view and breeze up there make it pleasant...Breakfast is excellent plenty to eat for all pallets...Special mention to Viktor on Reception for sorting our small issue very well handled and a credit to the hotel as all staff were can't fault Enjoy...