ILUNION PALMANOVA

Just stayed here for 4 nights with my two friends all in our mid 20s. Came here because location is ideal (short walk to the beach and restaurants also lots of spar shops by). Hotel staff were lovely and breakfast was decent. Downsides would say the evening meal not great (you get what you get for the price I suppose) but the big let down was the air con. It was so quiet which should’ve been an indicator from the start but honestly we felt so uncomfortable for those 4 nights as it was so bad. No chance we were doing anything other than cold showers or using the hairdryer. Overall not bad for the price (please look into upgrading air con!) and solid location.

We had such a rocky start to the holiday but soon got better and a huge part of that was thanks to Sally from the entertainment team. She was absolutely amazing with my little boy and made such an effort to make him feel welcome, included, and excited to join in with all the activities. He especially loved the kids' disco and swimming, and Sally's energy, kindness, and enthusiasm made those moments even more special for him. She was so patient and engaging, and it was lovely to see how much she genuinely cared about making sure all the children were having a great time. My little boy looked forward to seeing Sally every day, and she played a big part in making our holiday so memorable. Thank you, Sally, for creating such wonderful memories for our family. You are a real credit to the hotel and the entertainment team!

Had a great time staying in the hotel last week, rooms were great with a good view of the pool and mountains from the balcony. The pools were very good with plenty of sunbeds and umbrellas in a number of different areas. Pool side bar and food bar were great, had everything we needed and more if you wanted to pay extra but as we went all inclusive, we just stuck to the free stuff! The food in the restaurant was excellent, with lots of variety to keep everyone happy. There were a number of younger people staying in the hotel but they were all well behaved and didn't seem to affect anyone else's stay. The hotel was in a great position and only a 10 min walk from the beach and about a 20 min walk from Palma Nova. We had seen the poor reviews before we arrived but I can honestly say, we had a great time and would definitely stay again!

I was extremely disappointed by this hotel. We booked it based off the lovely photos. However in the run up to the holiday we got more and more anxious as bad reviews kept being added and I can see why. Our family is 2 adults and almost 2 year old twins. We checked in and we were on the 7th floor. The temperate was 35° throughout our entire trip and of course, heat rises. The aircon is the room was absolutely abysmal. I rang reception twice, once in the middle of the night and once during the day to ask if there was anything they could do. It was unbearably hot. Our twins were sweating constantly, I had to sleep with a cold wet towel over my body to try and cool me down. Even after asking twice, nobody got back to me. On the first day, we found ants in the room. They sent the cleaner in to hoover them up but everyday they’d just come back and at one point we found them in our little boys toys and on their bodies in their cots. I also think that the 7th floor for such young children is very silly. We refused to even open the balcony door, at that age they have no concept of safety but it would have been nice for us to use it. When we booked, there was no option for a family room but we did state that there would be 2 adults and 2 young children needing cots. The room was tiny. It was your average double room. But our bed was 2 single beds pushed together on wheels so the slightest movement pushed them apart. If we had the children in the bed, they were constantly falling down the middle and when we left, we discovered a lot of our belongings had just fallen down there. Then the hotel had moved the bedside tables to put a cot either side of the bed. So as adults, we had no access to bedside tables and the only walking round was taken up by cots. We also had a double buggy that didn’t got through the door and we had such little room that we had to leave it on the balcony whenever we weren’t using it. It was advertised as a child friendly hotel but the doors to all stairwells were wide open so even just trying to lock our door and put the pram up, we couldn’t put the children in the hallway. Every night they had ‘kids’ entertainment which was one very enthusiastic woman putting on animal costumers and singing some songs. But again, the entertainment area was completely open to the pool, the stairs and front of the hotel so we could let the children walk around. The park could have been great but it was not designed with children under 7/8 in mind. It was not enclosed, right next to the pool and there was no equipment a toddler or young child could play on. The children’s splash pool was lovely but we have nervous twins who wouldn’t go down the slides without us which we found was the same for a lot of families and the first day, we were told that adults weren’t allowed to we couldn’t even use the children’s pool. The photos advertised a soft play of sorts and a baby disco type room. We discovered the baby disco was actually now a storage room full of cardboard boxes and the soft play looked nothing like the photos. The floor is not matted like the photos, it was run down, stained and felt unclean. And it was not open access. You had to go and get a key from reception who for the first 2 days we there there had lost the key so we couldn’t use it. Onto the food: I am autistic and very fussy and I thought with it being a child friendly hotel, I would be able to find things on the children’s section but the felt was awful. The only child friendly options they had were plain pasta, chips or pizza. Every day. The other food was repeated. Chicken, fish. Nothing to make a substantial meal with. None of the food was labelled correctly. I couldn’t have imagined having allergies. On the one occasion I did ask a staff member what flavours of ice cream they had, he snapped at me ‘don’t speak English’ and stormed off rather than finding someone who could. I found 80% of staff were rude, looked down their noses at us and didn’t want to help. But there were some lovely ones so I don’t want to tarnish everybody. But it did feel like they had no interest in helping tourists. I have chronic conditions and the location was not suitable for someone like me with mobility issues. Walking down the hill was fine and took maybe 4/5 minutes but we had to get taxis back up everytime. The layouts of the pools were also unusual. The ramps for each of the 3 pools were located in a zigzag form. So you’d have to walk down one ramp, weave throughout all of the sunbeds and pool edge to get the next. Again, as someone with pain and mobility issues, just taking the children down to the pool left me in agony. We spoke to a couple on our last day who said they’ve been coming for 16 years and this was their last time due to how much it had gone downhill and changed. Overall, wouldn’t recommend and we wouldn’t stay here again.

We’ve just come back from a week stay at the hotel and it’s definitely a mixed bag and not a 4 star hotel. Before arriving we were worried about the recent reviews and unfortunately majority are largely correct. The first day we had ants in the room, which one of the lovely cleaners hoovered up but they were a constant reappearance throughout our stay and we were on the 7th floor! Our room was a double room with pool view, however we also had two infants with cots and the room was no where near big enough with the cots included. Both our boys are nearly 2, and with being on the 7th floor we were unable to open the balcony door with the fear of something happening. The room it self apart from the cots and the location was okay and would be fine for a couple. The hotel states that it’s good for families however we definitely woudnt recommend the hotel to anyone with kids under 10. There are three pools, one splash which was good for the kids but far too much for our two year olds and adjacent small park next to the pool. The play equipment too big for our two year olds and the play area is not fenced off either so we’re unable to let them run around without fear of them falling in the pool. There is another slightly larger pool for older children and a large adult pool, there’s no issues with these pools themselves. The biggest issue we had with the pools was the access, we had a double pram and the ramps leading down to splash pool zig zag across the other two pools leading you to have weave in and out of sun beds and other people it’s a fair old work out just to get down let alone back up to the hotel. Also at the end of our corridor the fire doors were open all the time meaning the staircase was fully exposed all the time so we couldn’t take our eyes of the children incase they tripped or ran down the corridor. The evening entertainment was weak, the staff did their best but every night drew a minimal crowd and there was no entertainment for adults. Credits to Sally her enthusiasm shone threw with the kids. So then this brings us onto the food, the first few days it was okay at best but then it becomes very monotonous and every day was practically the same, with many items not being labelled so end up guessing. Many of the food items just didn’t complement each other for example just having burgers but no bread or cheese to make burgers… There were also no real kids items apart from picking bits off the buffet. There was a kids section but it remained empty, the entire stay so not sure if it’s even in use anymore. My partner also experienced quite a few rude or unhelpful staff in the restaurant with a few not interested in helping her which was disappointing. The location of the hotel is great if your physically fit but if you have a pram or physical issuesI would not recommend the location. The hotel is on top of a steep hill, with a walk about 5 minutes down and about 10/15 back up depending on your pace. In terms of noise we had no issues, during our stay there were quite a few 18-21s who were lively but we never heard anything during the nights, but as reported by others the walls are paper thin we could often hear the TV in the next room. The pictures are also misleading the baby room is now dated with many stains all over the walls and paint pealing. The mini club is now also non existent with the room now used as a storage room for boxes and chairs. Overall I would not recommend this hotel to families with kids under 10 and it’s definitely not a 4 star resort and would not return.

So, I can truly understand the previous bad reviews. And we were very anxious about going here because of them. Our 1st night was horrendous. Noisy and partying from 9pm until 6am. However. After the 1st night that had stopped thankfully. By the time our week was up, the hotel was full of families and the hotel was as it should be. The entertainment is really good. Sally and her crew do a really good job and are really nice ppl. Even so that on our last night Sally even joined us for a drink and sat and chatted with us for a gd while. The hotel is really clean, the food is good. Id say lunch is better than dinner but that only my opinion. The pools are a good size and a good temperature. There is plenty of sunbeds to go about. The rooms are on the small side. We were a family of 4 and it was tight. But the fact it was cleaned daily made up for it. Id say the hotel would be better for families in summer season and then out of that it will be for the party people. I mean we were all young once so you cant have a go. You are close to magaluf so there is a chance it could happen. My 4 and 5 yr old loved there holiday so all I all id say it had been a positive stay.

So stayed at the ilunion for a week in June 2026. Let's try and make this short. Food was good thought 80% of it is not labelled so if you have a food allergy be very careful. During our stay there was a couple of hundred university students staying there who made a lot of noise through the night with partying and shouting and slamming doors. There was a few noisy yobs in the swimming pool acting like children and throwing food into the pool what the life guards did nothing about, so we had to take matters into our own hands. Most staff have difficulty understanding English. The hotel right next door is a very noisy hotel too. We made numerous complaints while staying there. Also 19, 20 year old playing ball games in the children's pool while drinking alcohol. If you are thinking of taking children to this hotel please think twice. We'll never go there again and we're adults. This is a party hotel and not child friendly.

Where to start? Have visited this hotel for last 10yrs sometimes 3 times per year,sadly never again unless Illunion sell up and move out. On our recent stay large number of university students, groups and day pass people were at the hotel. On one day hotel full (600) and 200 day passes. These owners are money grabbers at the expense of holidaymakers. We found the staff really good as always, Jose and all on reception great. Sally,Andres,Maria llooking after entertainment exceptional. They are all working under stress. The hotel is still kept clean,food is fine and rooms are good. My main problem is the 18-30 style it has taken on. I agree with all of the scarring reviews that have been made.

Never written a review before, however I feel I need to let families with small children know to avoid this hotel. The only parts of this hotel that are family friendly are the kids pool, and the kids disco staff in the evenings. The hotel is full of people in the evenings playing loud music from balconies drinking and partying. They then head out around mid night, then you have from 3-6am ( hopefully you’ve had 3 hours sleep by then ) of them all returning messing around in the corridors banging and shouting their heads off. To which you wake up to takeaway food and all sorts covering the corridor floors… The hotel do absolutely nothing to stop people, as their “quiet hours” are until midnight. For a whole week we had our little girl woken up every single night. We made multiple complaints and not one was followed up, just “we are sorry” … Don’t even get me started on the university group staying there, easily 150+ people… rude as hell, and quite frankly, it’s as though your staying in their hotel. Like I said, never written a review before as some people will just moan for moaning sake, but this was a joke. Never googled other hotels to stay at whilst on holiday at 3am before but there’s a first for everything! Also the food is awful. Only Pros - Maria/Sally in the entertainment team are really good with kids. - kids pool and splash park good.