Ibiza Hotel

Beautiful drinks...amazing service

Before posting this review, I contacted the hotel directly after being invited to provide feedback and gave them the opportunity to respond. Unfortunately, I received no reply. The hotel itself is lovely. Our room was clean and comfortable, the location is great, and Helios breakfast was excellent. However, I would strongly encourage anyone considering paying extra for the Signature package to think twice. From the moment we arrived, there was confusion. We were given the wrong wristbands and were embarrassingly turned away from the Signature breakfast restaurant. Throughout our stay, we were not informed about several Signature benefits that we had paid for. It was only on our final day that another concierge told us we should have been offered complimentary premium spirits in our room and access to other Signature perks that nobody had mentioned. This left me questioning whether the Signature team is poorly trained or whether guests are simply not proactively told about everything that’s included. Either way, the result is the same – you’re paying a premium price without receiving the premium service you’ve paid for. The hotel has the potential to be excellent, but the Signature experience was disappointing and, in my opinion, not worth the additional cost. Had I not asked questions throughout my stay, I would never have known what I had missed out on.

Had a fantastic meal in Helios restaurant, food, wine and service which was professionally served by the wonderful Patricia, we really enjoyed our evening she was so attentive towards us.

NAYAT is very wonderful. Amazing customer service and found a way to connect with us. Very professional and friendly. Jesus served us the drinks and was a gentleman. White glove customer service from both of them. My wife and I are very impressed and we love the service at TRS. Jesus and NAYAT left a very good impression on us on behalf of the TRS staff.

Had a fantastic time for my 50th in this hotel it was gorgeous the staff were friendly and helpful so clean the rooms very spacious and the pool area was great with the DJ and sax player The food was amazing so fresh every day would be nice to not have the premium black band think all inclusive is enough and if you want to pay for the extra then that’s your choice as we couldn’t go in the MED restaurant only the Buffett and steak house Overall fab hotel in a fab location