Iberostar Waves Bouganville Playa

Thank-you for sorting out the issues ww had with housekeeping. Really appreciate your kind gesture. You truly heard what we said. Thanks again everyone, till next time x

2nd time in successive years at this hotel with my wife and 6 year old. This is the best all inclusive hotel for families in Tenerife everything about it is fantastic. The staff at star camp and all around the hotel can’t do enough to make your stay special . The pool areas and entertainment are excellent for kids, the food is as good as any 5 star hotel I have been at, no drinks you ask for are not included in the all inclusive service, the food in the snack bar is better than the buffet at most hotels , will likely be back for a third time next year , the staff are a real credit to the iberostar group, rooms a bit basic but very very clean . An excellent hotel with even better staff can’t recommend enough

First time staying here after being recommended this hotel, hotel room was clean and tidy, had a cot put into our room ready for arrival which was good as we arrived late/early hours. Rooms tidied daily and fresh towels too which was very good. Rooms are a little dated and could do with a freshen up but they are fit for purpose. Wardrobe space was quite big too and a free safe inside too. We only had an issue with the room on the last night when we found cockroaches running across the floor, we were unable to catch them and move them as they went behind the fridge. Called reception who sent someone up to see if they could get to them, they weren’t able too, said they would return to the room with supplies and never returned. We ended up blocking all open spaces behind the fridge with towels to trap the cockroaches behind there as it was 23:30 at this point and nobody had returned & baby was asleep. Communal areas in the hotel are clean and tidy. Lifts are a huge issue in this hotel, the amount of times we had to carry our pushchair up & down stairs as there are only 4 lifts for the whole hotel. Nobody makes space for pushchairs or I dread to imagine a disabled guest! Luckily we were on the 2nd floor so not too many floors to get down to get to reception but if we wanted to get to the restaurant or pool you have another 2-3 flights of stairs to get down. At peak times you can be waiting quite a while for a lift. Food was ok… your typical all inclusive foods, we did opt to eat out a lot due to this. The pool bar is good, lots of different drinks to help yourself too and they do a lovely frozen strawberry daiquiri & a mojito which we liked. The snack bar pizzas were very good & the gluten free muffins were also nice. The pools could do with some maintenance, lots of missing tiles in and around the pool. The towels on sun loungers by 6:30am is a joke, this needs sorting out as you can never get a lounger by 10am! We noticed towels being left all day for people to come and collect them at 3-4pm after not using them which is ridiculous. The hotel entertainment team were good with activities in and around the pool, we enjoyed the volleyball & water polo! The photographers were really great too, we had some pictures taken by them of our baby which was really nice. Area outside around the hotel isn’t fantastic, lots of people offering you drugs when walking out of the gates near the pool. This was daily. Lots of people on mobility scooters and e-scooters on the paths which is quite unnerving when you are pushing a pushchair and they are papping horns trying to get you to move out the way. This seems to be a huge thing everywhere in Costa adeje/las americas. The staff at the hotel were all very lovely, especially in the restaurant! The 2 ladies on the pool bar could be quite rude but everyone else was really polite and friendly. Overall, I don’t think I’d return to this hotel purely because of the lift situation and the extra guests we had in our room.

Overall, our stay was okay, but we left feeling that the hotel didn’t offer good value for the price. The location is decent, but it’s extremely noisy. Every night there was loud karaoke and music from the Star Bar until around midnight. Better soundproofing on the balcony doors would make a huge difference. Breakfast was acceptable, but certainly not the best we’ve had in a hotel in Tenerife. There was enough choice, but nothing particularly stood out. We stayed on a bed and breakfast basis, and the biggest disappointment was the food situation at lunchtime. Our son is a very fussy eater, and we simply wanted to buy something basic like a portion of fries from the pool bar. We were told this wasn’t possible unless we purchased the all-inclusive snack bar pass, which cost €19 per person per day (or €15 per person per day if booked for multiple days). As far as we understood, everyone in the room had to buy it. We found this very frustrating and unnecessary. It felt more like a money-making exercise than good customer service. Every other hotel we’ve stayed in has allowed guests to purchase individual food items from the pool bar. The rooms are dated, with old wallpaper, limited storage space, and bedding that could definitely be improved. The bathroom also felt quite grubby, and the floors never seemed properly clean, even after housekeeping had been. On the positive side, the pool area is excellent. Our child loved the slides and the 2 bigger pools, and this was definitely the highlight of our stay. Unfortunately, despite the good pool facilities, we don’t feel the hotel is worth the money. There are plenty of better hotels in Tenerife offering a much better overall experience for a similar price.

Rooms – 5/5 The rooms are clean, comfortable, and well air-conditioned. The beds were comfortable, and while the rooms are fairly standard, they have everything you need. A nice touch was the chilled filtered water station just outside our room. The TV offered mostly Spanish channels with one or two English channels, which is pretty standard abroad. Pools & Activities – 2.5/5 The pools and children's splash area are fantastic. They're clean, well maintained, and there are plenty of activities to keep kids entertained. We visited just before the summer holidays, so the pools never felt overcrowded. Unfortunately, the biggest issue with this hotel is the sunbed situation. The hotel has rules against reserving loungers, but these simply aren't enforced. By 7am, most loungers already had towels on them, yet many remained empty for hours while guests were nowhere to be seen—some seemingly disappearing for most of the day. The staff did nothing about it, which became incredibly frustrating. For many guests, this will genuinely affect their holiday, and it's one of the biggest reasons this hotel falls short. Evening Entertainment – 3/5 The evening entertainment was enjoyable, with a good mix of live bands, children's shows, pool parties, and family-friendly performances. There was something for everyone, and the quality was good. The downside is that everything finishes around 10:30pm. After that, the atmosphere disappears completely, with only the indoor bar remaining open. It would be nice if there were more entertainment or somewhere with a bit of evening atmosphere for guests who want to stay out later. Reception & Check-in – 4/5 The reception staff were generally friendly and helpful throughout our stay. However, our holiday didn't get off to the best start. We were told we'd received a room upgrade, only to discover we'd been given exactly the room we'd originally booked. It seemed like a strange thing to say and unnecessarily raised our expectations before immediately disappointing us. It's a small issue in the grand scheme of things, but it did tarnish our first impression of the hotel. The Elevators... Without doubt, the biggest design flaw of this hotel is the lifts. There are only four main elevators serving what feels like well over a thousand guests across 13 floors. Waiting 10–15 minutes for a lift wasn't unusual, especially during busy periods. When one finally arrived, it was often packed, hot, and stopped on nearly every floor. On several occasions I spent around eight minutes inside a lift before giving up and taking the stairs instead. It became one of the most frustrating parts of the entire holiday. Overall – 3.5/5 Overall, Iberostar Waves Bouganville Playa is a good family hotel with excellent food, fantastic pools, and a brilliant location. However, poor management of the sunbed situation and the painfully slow lift system significantly impacted our experience. Had the hotel enforced its own sunbed policy, I would probably have rated it between 4 and 4.5 stars. Sadly, because these issues affected our holiday every single day, I can't rate it any higher. Would I return? Probably not. We visit Tenerife regularly, and we've stayed in cheaper hotels that offered a better overall experience. That said, if great food and excellent pool facilities are your priorities, this hotel still has plenty going for it.

Currently staying here and if I could go home today I would ! So many very disappointing and frankly not acceptable negatives. First it’s NOT worth a 4 star! Air con is very poor and not working mostly , open the balcony door to be met with the smell of cannabis so have to close it ! Reception woman is very abrupt and rude! Sewage smell in toilet ! Not been addressed or fixed. We are first floor. Lifts are a nightmare and constantly full Food is the exact same except for a few ‘specials’ every night Not enough for kids, my two have eaten plain pasta all week ! Only good thing is the crepe man making the fantastic specialist crepes On the first day the middle pool was closed due to someone doing the toilet in it so we had to search for another lounger (not one available but plenty towels on loads ! 😡 and I accidentally left water floats , a smiggle bottle, googles , my 3 year old’s foam armbands , went back and all gone ! Well over £100 worth of stuff just gone and passed from pillar to post trying to get answers about lost and found and still nothing ! Had to buy stuff in the wee shop downstairs to replace some important items ! And to top that off my older child’s headphones have gone missing from the room ! No loungers at all after 10am and many lie unoccupied all day ! Had to use a chair on day two. Toddler pool freezing. Slides are good but not enough for all day to use. We’ve spent a fortune going on days out rather than be here. I’ve another two days left of this ! The local area is very very hilly so not good for mobility issues. I would never return and could cry at how much money I’ve spent for this ! The games room is 2 euro per game Fortune It’s an old hotel built in the 1980s and can tell ! I wouldn’t recommend it.

Second visit here and again loved it. From checkin to checkout staff are attentive to needs of guests. Thank you Brigitte. Rooms are well appointed and spotless. Heard complaint about balconies being concrete and high but its a high rise family hotel so safety first. Perhaps full length mirror needed in my room, minor issue. Food excellent something for everyone. Restaurant staff fabulous a shout out for Fran and Lina Booked star prestige, for me travelling solo well worth for extra touches. Recommend massage with Lucia . Will be booking again.

I've just returned from a weeks stay at this hotel, it was a family holiday made up of a group of 16 people with quite a varied age range. I was really hoping this hotel would have something for everyone in the group and it really didn't disappoint in that aspect. For us the location was perfect. Not too far from the airport so just a short transfer, right on the beach and there was plenty of shops and bars just outside and plenty more all within a short walking distance. Most bars offer a pint of local beer for 2 euros or less and some in a frozen glass. Plenty of cheap dinning options too if you like to eat out. If you've been to Costa Adeje before you'll know it can be a bit hilly, however if you haven't then don't let this put you off as there are plenty of places to rent electric scooters (lots of fun) or mobility scooters if you like to explore. The harbour is a 10 minute walk or a short taxi ride away where there are plenty of boat trips and water sports on offer. Taxi there cost us just over 6 euros, a taxi to the market by the GF Fanabe was just over 7 euros. Atmosphere around the hotel is very good, staff are all very friendly and helpful and nothing is too much trouble. They all made an effort to engage with us all whether it be around the pool, in the dinning hall or just walking around the hotel. Lots of activities on offer for both the kids and adults, the team really do work hard to try and get people to join in and make sure all have a good time. Plenty of sunbeds around the pools so no sunbed wars and we never struggled to get one, even managed to get 13 beds together around the main pool the day we arrived at around 1.30pm which i was surprised by. Lots of parasols too if you like the shade. Food wise, all i can say is it's one of the best all inclusive packages i've experienced. I'm not going to say it's the best food ever and you won't get better as everyone has a different idea as to what is good food and what isn't but for me i was impressed. There was so much choice each and it was always hot. Each night would be a different theme which was good. No lengthy queues to get into foodhall and no lengthy queues in the foodhall, even at the cook stations. We went down for our evening meal at opening time which was 6.30pm, each time there would be a number of managers (judging by the suits) to greet you as you entered for the first 10 mins or so. This made us feel special and always put a smile on my face. A little touch but a nice touch for sure. Drinks were decent with no big queues at the bars, with self serve for some drinks at the pool bar and snack bar which really helped. Room was ok, nothing special i guess but did what we needed it to do as we were rarely in it so we were all happy there. Good size, cleaned to a high standard each day. Rooms were cleaned at different times each day so a bit unpredictable but not an issue. Little bit of noise from the bars out on the road in the evening which is out of the hotels control but nothing major and didn't disturb us. I did have one minor issue during my stay, but i spoke to someone about it and it was dealt with quite quickly. Overall all 16 of us were more than happy with our week in the sun at this hotel and left feeling very happy, would we return?? Absolutely!

I was on vacation from June 17 to 24, and two days before, I received an email to check in online. I believe the email was sent to show that they have this option, but in reality, the room is ready at 3 PM. We arrived at the hotel at 12:00 PM and only received the room at 3 PM. After a 4.20-hour flight, those 3 hours felt like they would never end. We had access to lunch, which was welcome.

This was our third year staying at Iberostar Waves Bouganville Playa, spending 10 nights here from 13th June as a group of four adults and one child. Our first stay was Bed & Breakfast, our second was Half Board, and this year we decided to go All Inclusive. The biggest highlight of this hotel is undoubtedly the entertainment team. Nino, Danni, Sandra Lucia (who is amazing as a Star Camp host), Amanda and Ama are all fantastic. Whether it’s darts, bingo, paella and sangria events, or the many other activities on offer, they always bring great energy and enthusiasm. Layla was especially delighted with the bag and hat gift she received on her last day! The standout team members for us, however, are Vanessa and Angie. My seven-year-old daughter absolutely adores them both. She is always excited to see Vanessa, having met her during each of our visits, and it’s lovely that she remembers Layla every year and always gives her a warm hug. Both Vanessa and Angie were brilliant during the pool party and throughout our stay. Angie is always full of energy at Star Camp and the mini disco, and their care, enthusiasm and genuine interaction with the children are what make this hotel so special for families. They are a real credit to the hotel. This year we stayed on the fourth floor, whereas our previous two visits were on the first floor. I’m not sure if changes have been made, but the mattresses and pillows were noticeably more comfortable this year. Sleep quality was my only criticism during previous stays, so this was a very welcome improvement. As always, the food was excellent, with a huge variety of choices. My daughter is a picky eater, but she always found something she enjoyed. The themed nights were fantastic, including Spanish, Italian, Greek, Mediterranean and Asian evenings. A big thank you to all the chefs and restaurant staff for the hard work they put in every day. Special mention to Jeanette and Alessandro, who were always attentive and friendly. My only real issue was the lifts. Two of the adults in our group cannot use the stairs, and during peak meal times we sometimes waited up to 15 minutes for a lift. On several occasions, I ended up walking down to Floor 0 to catch a lift and bring it back up to the fourth floor to save time. Marta on reception was very helpful during check-in. We had upgraded directly to All Inclusive six months before arrival, but this wasn’t showing on the booking. Marta quickly resolved the issue for us, which was greatly appreciated. The pools are fantastic, as always. As I mentioned in a previous review, the Aqua Fun pool is what really sets this hotel apart. I haven’t found another hotel with such a great combination of location and water slides. The Sunset Bar is also a great addition. It has transformed what was previously an underused space into somewhere enjoyable to relax, and we made use of it several times during our stay. The evening entertainment was excellent and one of the reasons we often chose to stay in the hotel rather than go elsewhere. The Queen Project and ABBA Universe shows were particular highlights and were fantastic productions. We also appreciated the complimentary crisps, nuts & smarties available in Bar Lanzarote during the evening entertainment. However, the standout show of our entire stay was the Entertainment Team’s own Cabaret Night. It was absolutely amazing and one of the best hotel entertainment shows we’ve seen. Knowing that the team members put on a performance of that quality while also running activities, Star Camp, pool games and entertainment throughout the day makes it even more impressive. The amount of effort, talent and energy they put into it is nothing short of epic, and they should all be incredibly proud of what they deliver for guests. As football fans, it was great that the hotel showed the FIFA World Cup matches. We were able to watch England beat Croatia during our stay, which created a fantastic atmosphere around the hotel. The All Inclusive package also offered an impressive variety of drinks, with plenty of choice throughout the day and evening. Whether you prefer cocktails, spirits, beer, soft drinks or hot drinks, there was always something available to suit everyone in our group. Unfortunately, during school holidays the hotel is a little outside our budget. Due to england school attendance rules, we’ll need to skip a year rather than take our daughter out of school again. However, we’ll definitely be back in 2028 for our fourth visit. Thank you to everyone at Iberostar Waves Bouganville Playa for another wonderful holiday!

If you are looking for a hotel that ticks all the boxes, this is the right place. From arrival we were made to feel welcomed, the reception staff were friendly and the porter allowed our daughter to ride to on the trolly with our cases, great touch! The rooms are really nice, the beds are comfy, even the extra bed provided. They have all the facilities needed, plenty of power sockets too. We had a sea view room, which offers a wonderful view over Adeje, although we did get a some noise in the night from the local bars, but this may have been due to the world cup and evening matches. The rooms are cleaned daily to a good standard and towels changed regularly, the small touches by the cleaning staff was an ongoing entertainment for our daughter, they would leave her toys/teddies in different places everyday. The food is amazing, not one bad meal all week. We ate at the main restaurant for breakfast and evening meal, then the pool snack bar or all inclusive snack bar during the day. Load of options and range, plus the themed nights allowed us all to sample food from all over. There is a small kids section in the main restaurant too, right at the bottom end, so once they have finished adults can enjoy a moment whilst they play if full view and without disrupting other guests. Plenty of options for drinks, both alcohol and non, plus main branded spirits included and very generous with the amount served. The pools accommodates all, the main is a little colder, but perfect for mid afternoon to cool down or if you are wanted to swim lengths. The kids/baby and slide pools are great, the options for different slides and pool depth depending on abilities or age offer such variety and are well managed by the lifeguards. The 2nd pool is heated, has a ledge around one side meaning you can sit comfortably in the pool whilst children play or rest if you have a very active child (me). The kids club ran activities throughout the day and my 6 year old went a few time and had a lot of fun. The evening entertainment for kids starts around 8.30pm and it repeated each night, which I though could have been changed a little, but all the children seemed to love this and had a great time. The adult entertainment (Lanzarote bar) was amazing, we had dancers, magicians, acrobats, all put on a great show. There really is something for everyone, as usually the other bar would have a singer, but this is also being used to show all the world cup games. There is loads to do around the hotel too, beach is 5 minutes walk away, bars and restaurants, shops and the shopping mall all a stones throw from the door. We went to Loro Parque, which was booked through the hotel and I would recommend that option as not only was it slightly cheaper, the transfer time was 1hr15 instead of nearly 2hrs with TUI. Lifts! I've seen so many complaints about these, and heard during our visit. Yes they do take time and can become crowded at busy times. We stayed on the 8th floor so walking would take time and not an option for some, but I would say have a little patience and they fit a good amount in. They were all working during our stay and we probably waited a couple of minutes at the most. Overall, this hotel was perfect, and although I have a rule of not visiting the same place twice, I would absolutely make an expectation for this one.

I love being there with my friends celebrating my 25th wedding anniversary all went well staff are all friendly and polite, meals were amazing 👏 ,just the evening music could be more fun if the performers were more engaging with the guests. All over we had a great experience and we will be back to this lovely hotel.

We first went to this lovely hotel 23 years ago & enjoyed it then. We last visited it 3 years ago and it was again magic. Well, what can I say now? Just thank you. The hotel is beautiful, the staff are lovely & everything about it is great. The food has always been good but it’s even better now. There are so many fabulous choices for everyone to enjoy. The room is cleaned every day & the hotel is spotless. We’re still here & as I said to my wife as we were having a cocktail, we won’t go anywhere else now. This hotel is perfect for us.

The staff were always so attentive and friendly and happy to help, great selection of food and drinks and the hotel is beautiful so much choice of drinks, pools for the kids and the hotel was immaculate, clean at all times, clean rooms everyday and new towels everyday for the rooms, couldn’t fault it, the lifts were a bit annoying as people always using them so had to wait, but we weren’t high up so took the stairs mostly, thank you iberostar this is our 2nd year in a row coming we will Miss this place now we are home :( xx

Location very good, close to everything, including beach… Rooms ok, quite basic, bathroom has been designed in silly way, door pushing inwards and u have to squeeze round to get to toilet. Was disappointed that was not provided with kettle, when asked reception, they said has to pay 20 euros 🤔 However there is tv in room that does show couple of English channels… Food could not fault, extremely good! Entertainment very good 👍 One other issue that I found a big negative… Lots of stairs, so u would need to be very mobile, they have lifts, but u could be waiting eternity for them to arrive at your floor! Also entertainment was only provided until 11pm, where as drinks u could get until midnight… But al entertainment was shut down at 11pm and lights put on, no back round music of any kind… Overall good hotel, but do feel in need of a revamp

Hotel reception are very unhelpful and need some.customer service training as these are who are meant to welcome you and start your holiday on a positive note . They don’t really help with children’s needs even though it’s a family hotel especially toddlers and naps on checkout days

Hotel is lovely and the majority of our stay was great, but on the last day I collected the €40.00 owed back from the hotel reception (20 for iron & 20 for kettle) I took it straight to my room as we planned to use it for the taxi to the airport the next day. The next morning, I checked my bag €20.00 was missing. I know with absolute certainty I put €40.00 in there, very disappointing same cleaner all week and had already been given a €10.00 tip. The amount is not great, but it is disappointing fortunately this was the only time I had left any money in the room.