Iberostar Selection Paraiso Lindo

Our family was disappointed with our stay at Iberostar Selection Paraíso Lindo. While the resort grounds are beautiful and exceptionally well maintained, and the entertainment staff were by far the highlight of our trip, several aspects of our experience fell short. The customer service was disappointing. When our two-year-old became sick, we felt the staff offered little support or guidance during an already stressful situation. The rooms were also much smaller than expected for a family, and there are very few indoor spaces to relax if you want a break from the heat or rain. The beach was not swimmable during our stay because of the seaweed, which we understand is beyond the resort's control, but it significantly impacted our vacation. We were also dissatisfied with the buffet, both because of the food quality and what we felt were poor food-handling practices. The shopping mall on the property was much smaller and less impressive than advertised. Overall, the beautiful grounds and outstanding entertainment team could not make up for the disappointing service, lack of support when our son became ill, underwhelming dining experience, small rooms, limited indoor gathering spaces, and disappointing shopping area. While we enjoyed visiting the Riviera Maya, we would choose a different resort on a future trip.

Star camp is awesome, and our kids love it!!

"Best kids club ive ever been too" - quote from my 11 year old daughter who has been to numerous kids clubs previously. Staff very friendly and professional, easy to communicate with and felt very safe.

Kids had an absolutely great time, super secure set up, whatsapp messaging and just fun activities- all day. My 7 and 11 year old were able to stay together as well in a group.

Absolutely great camp! Great service! Tons of activities! Super safe! Great customer service! Denis was absolutely great! Super helpful and attentive! We will definitely be back!

Really enjoyed the hotel n pool area. The restaurants were very good can’t complain. The breakfast was the best. This is our sixth time at an Iberostar we still like them. However, I must say because they keep increasing there costs I don’t think they are worth the value. The two negatives was the police station with machine guns on the beach Because of this we stayed away from the beach is it would be unsafe if there was a situation if the police had to engage The final concerns are all the wild animals on the resort. It is a problem and accident waiting to happen between diseases, parasites, Rabies etc. The animals need to be live trapped and relocated to their natural environment. Eating off resort plates isn’t natural Many more resorts to choose from will be really hard to return

We purchased an entry-level Iberostar membership after they harassed us with it at every previous stay. Even though we got a food poisoning last year when we came to this exact hotel, I wrote it off to heat and bad accident and decided to give it another chance. I was too optimistic. This time around, two months before our arrival, and again two weeks before arrival, I emailed the hotel with two simple requests: a quiet room and a crib, as we were traveling with a baby and a child. Neither request was properly addressed. We were assigned a room near the theater, we can literally hear the entire show, and by our second day we still had not received the crib despite a "VIP" check-in with a concierge and two requests for the crib at reception. As a result, we had to co-sleep, and one of my children fell out of bed on the first night. This experience made it clear that the hotel doesn't care. The concierge even had the audacity to offer another "talk" to make us get an advanced membership. Like, dude, we don't even have beds we asked for... There is a lot of marketing and promises, but very little actual service when it matters. Spend your extra money on a nicer vacation at a different hotel chain rather than on the "membership". Oh and the concierge said he texted me before our arrival but turns out he had the wrong phone number on file. They can't even get your coordinates right but they write off the money from the bank account no problem :) One additional point: the beach is currently covered in large amounts of seaweed. I understand this is seasonal and outside the hotel's control, but there were piles of it along the beach during our stay and it is not being cleared. The beach is shared by Lindo, Maya, Del Mar and another adult iberostar hotel. Unfortunately, based on this experience, I would not return and would not recommend purchasing the membership.

First everything about this hotel is fabulous, rooms, pools, staff, food. Rooms are spacious we had adjoining rooms and were perfect. Several pools to use for active pools, have pools and lazy river. All having a drink station or bar in close proximity. Staff are excellent at the restaurants, bars and entertainment teams. Food (buffet) and drinks were good a variety of drinks and premium brands. Foods had different themes. Lots of wildlife flamingos, monkeys, coating, lizards. Would highly recommend this hotel based on the above. The downside is concierge staff and the sales pitches. You can only get into ala carte restaurants if you attend a 1.5 hour meeting or buy membership etc. They promise you a free catamaran ride or trip if you attend. We declined this and the only way to stop stop the sales pitch was to write a review saying how good they were on Google (promptly deleted). We were they for a week and didn't get into the Japanese restaurant as fully booked apparently but it was spaces for sales attendees. So if you can an invite do to attend just ignore it. The hotel os lovely but the sales pitch and restrictions has put me off an iberostar in the future. Which is a shame

I came back after a few years because my boys LOVED Iberostar. I am so upset I didn’t book elsewhere and I’ll never recommend this to anyone again. The service is no longer good, you can’t get reservations for the restaurants you want, you go from restaurant to restaurant and nothing is available, staff don’t care if you’re unhappy. They don’t appreciate repeat customers. I send SO MANY people to different resorts in Mexico based off my personal family recommendations and I’ll never recommend this one ever again.

I rarely leave negative reviews, but unfortunately this stay has been extremely disappointing. I arrived in Mexico yesterday with my three children as a graduation gift trip, and while check-in was smooth and easy, the experience has steadily declined since then. The first issue occurred immediately upon entering our room. The electrical panel was completely exposed. With the cover on top of the closet shelf (there was no way for me to place it on to properly secure it) I called maintenance upon check-in, called again the following morning before leaving for the day, and returned hours later to find it still had not been addressed. It ultimately took multiple calls before the issue was finally resolved. This is a safety and hazard concern, especially for children. Incredibly important for children with special needs. The second issue involved food safety concerns at the breakfast buffet. I personally witnessed an employee handling multiple pancakes with her bare hands while transferring them to a serving dish. I didn't see ANY food handlers wearing gloves AT ALL. I asked if she could use tongs instead. When she indicated she did not understand English, I pointed directly to the tongs and then grabbed them to mimic what she "should have" done. She looked at me, said "no," and continued. I immediately reported the incident to management because basic food handling and sanitation standards should not require guest intervention. The final incident was what pushed my frustration over the edge. My son and I were at the shopping area just this evening and I asked a golf cart driver if he could take us back to the Lindo hotel lobby . He simply refused and pointed in the direction of the hotel, telling us to walk. As a guest staying on the property, I found this interaction dismissive and unprofessional. In front of my child who truly was just excited about riding in the cart. Disappointing me is one thing, disappointing my child, by an unprofessional and rude worker, whose job is to drive around those staying at the resort...Can you say LIVID?! I brought these concerns to management/customer relations and was disappointed by the response. Rather than taking ownership of the service failures, I was offered a preferred restaurant reservation and I was also encouraged to speak with the restaurant manager myself. Neither of which interested me. It is not a guest's responsibility to train staff on customer service or proper sanitation practices. I am traveling with three children with special needs, which was documented in advance. We also experienced issues with room service through the app, as well as conversations via guest services just to get room service, all just to have the food arrive completely cold. Throughout this trip, I have spent far too much time addressing problems instead of enjoying a vacation and celebrating my children's graduation. For a resort marketed as a 4- to 5-star property, the level of service has fallen far short of expectations. I work hard for my money, and this vacation represented a significant investment for my family. Unfortunately, based on the repeated service failures and lack of meaningful resolution, I would not recommend this resort. I tried to leave early but unable due to flights. I will make the best of my remaining time here but I would NOT recommend.

The activities were a fun time and Yulian is muy Bonita and Franco is very friendly and cool

Stayed here with my family for summer of 2025 and my wife and I got really sick. We are not certain if it was the food or the water (or both) but upon our arrival home, we were sick for several weeks as they were unable to determine what we had. It was finally determined we had parasites and had to take very strong antibiotics to get better. The resort is nice but not sure how much hygiene or care is given to the food or water. Family friend of ours stayed here a few months after us and same thing happened to them. Would not stay here again ever !

Excellent trip for the ladies! We tried to do everything but it was impossible. The pools are addictive. The spa is absolutely incredible. The food was fantastic. We played pickle ball, shot the rifles and did archery, and learned some salsa on stage with the lights! We went clubbing, tried new cocktails and mocktails, and met other friendly vacationers from all over. Special shout out to Yessica and Chef Viviana. They made a special recipe mole for my family and we demolished it. It was so good. Chef Viviana does not disappoint and Yessica made sure each diner was satisfied. Also shout out to Rodrigo in El Rancho and Paulina from the Star Prestige team. We will be back. We love it there.

In the past, between 2009 and 2017 we visited different Iberostar resorts in Mexico on both costs probably 7 times and missed welcoming atmosphere, gardens and beach here. Our family of 5 had 2 rooms in building 51; 1 room ground floor, 2nd room on 2nd floor. Perfect location for us, close to beach and pools. We missed elevators when taking care of our 16 month old granddaughter. Our room was large, with comfortable bed, large dresser, large closet. Housekeeping was excellent. We also had nice robes but no slippers. We were told they are no longer available. Bathroom had large walk in shower, soap, conditioner and shampoo all liquid and in dispenser. Buffet was great, variety of food, so we never had issue not getting what we liked. We also eat early but noticed that it would get very crowded later on. We eat at a-la-carte at night and we liked Under the Sea, Lemon and Spices and was able to eat at La Marina - service and food was great. Beach at Iberostar is beautiful, and inviting for long walks. It did have some sargassum but resort was cleaning it everyday. Did not eat at beach, it did not appeal to me, it was more of grilled, fast food. Beach bathroom could be nicer and cleaner. If we would come back as a family, we would probably book rooms at Maya because of the elevators and access to everything (like buffets, restaurants, bar etc). Don't feel comfortable being told we can't (Maya has great playroom for little kids and we used it). I would like to also mention that Dafne Ortiz (reception) was wonderful and made our 9 night vacation really good, she is very helpful, always smiling and very guests oriented. Thank you again Dafne. Also, thank you Oriole from PR for your input in our experience.

The resort is huge and well kept and not too far from the airport. We travelled during Spring Break so payed a bit more than we would have liked. The staff in all departments were courteous, friendly, and always working so hard. The servers were literally running off their feet. The bartenders we met had a generous pour!! The rooms are spacious and housekeeping kept things tidy. Walls were a bit thin and we could hear the neighbours snoring! Everyone easily found something to eat although at times the food could have been warmer. And for me, it would have been nice to see serving utensils changed out when the food trays were. The nightlife was a bit quiet for the twenty somethings in our group even when they went to the nightclub. The entertainment team were fun and had some great activities. We saw many animals flamingos, coatis, racoons, agoutis, monkeys, and a couple iguanas. A few more lounge chairs may help to accommodate the need but we saw chairs with towels that were not used for hours. Overall, we had a great trip.