Iberostar Selection Diar El Andalous

First let's start with the exceptionally good points.The renovated rooms are nice with massive beds (although abit firm for my personal liking) lovely waterfall showers in the bathroom and air-conditioning.A safe is provided and a nice size tv.Rooms are more than adequate for the time you spend in them and are really comfy. On our arrival at 9.45pm we were told to quickly make our way to the buffet restaurant and were shown the way as we just had time to get some tea which was well appreciated after a long day of traveling from birmingham to Manchester airport and then on to Tunisia. The food at the buffet restaurant was okay and you will always find something to eat (the beef is lovely and tender in the gravy).Breakfast was abit limited for us personally but there's always omelette.Snack bar is abit limited and it gives the impression that it's just leftovers sent down from buffet restaurant.The fish fingers they have a couple of times aweek were lovely. The pool area was our daily place to settle and have to say we loved it here.Would set up for the day and maybe have a wonder down the beach and back as we pleased.The staff round the pool were great and the bartenders were more than attentive (big shout out to Ali who looked after us all week).The animation team were absolutely great and so friendly they really make this hotel (as do all the staff) they engage with you and stop and have a chat (Sam, tito,pika,farez just to name a few were exceptionally friendly). There are a few shops,some selling gifts by the pool and a snack shop that sells bits and pieces by the sports bar. Now a few negatives for us personally. On arrival we reported our safe as locked on the app and all through our stay no one came to unlock it (luckily our children were in the room next door and we used theirs) They advertise a mini bar ours was empty our whole stay but our children had a bottle of coke and a bottle of water and that was it our whole 8 nights here. The sports bar was abysmal with some chairs infront of a tv on the wall,a pool table which you had to pay for and an air hockey table which you also had to pay for. No drink on arrival either. To sum up its true what other reviews say it truly is the staff that make this hotel a 5star and nothing in my negatives would stop us from coming back.Once again a big thankyou to sammi,tito,pika,farez,Ali,the lovely small manager in the buffet restaurant who's name unfortunately I didn't catch you all made our holiday exceptional. Book if you are looking at this hotel you will have a great holiday

Wow - from the moment we arrived we had the most efficient and lovely staff on hand to ensure we had an easy check in . The room was spotless with a lovely huge bed - with everything you needed . We were then able to access the restaurant as we had an early flight in so managed lunch ! The restaurant was again spotless , the food was everything you wanted and more with a huge variety . The ice cream and fresh fruit and juices became a firm favourite. My husband the carnivore particularly loved the variety of meat that was cooked on request - for me the fish was delicious. The pools had plenty of space and we never had a problem getting a bed - even though we didn’t reserve early like others ! Again if you couldn’t find one we witnessed the staff finding spares to ensure everyone was happy . The walk to the beach was a minute where there were lots of activities on the water plus more sun loungers . You could walk to some local shops for touristy things plus a taxi to the shopping mall was a few pounds very cheap . We also went to the market which was an interesting experience- but nothing that wasn’t expected abroad. The marina was also a lovely walk along the beach and took around 25 mins . We can’t talk highly enough of this hotel and the amazing staff that always had time for everyone- evening entertainment was a real added bonus too. We literally came back and started looking for a short break next year as the flight time is less than 3 hours so perfect . Loved it -very highly recommended.

My girlfriend and I stayed 3 nights at Iberostar in June, and we loved our short holiday. The room was clean, spacious, and very quiet. The bathroom was also clean and comfortable, with a spacious shower. The air conditioning kept us nice and cool at night. The buftet restaurant offered a large variety of dishes during each meal, and every dish we tried was delicious. The last evening, the tried the Tunisian restaurant, and we loved it as well. The garden, swimming pool, and private beach were well-kept and beautiful. There are shops and bars open all day. Ingredients used to make drinks were good-quality brands. We spent a long time swimming in the pool and loved it, including a playing session with Sam. In the evening, there was a fun foam party on the beach. One day, we booked a catamaran trip with Aladdin. The water was amazing, and we swam in the sea far from the coast. We also saw the dolphins. Organising was very easy, with pick-up and drop-off at the hotel. Thank you, Aladdin! Overall, we truly enjoyed our stay and would love to come back. Every member of the staff was very friendly. Also interactions among them were relaxed and friendly, which added to the nice atmosphere.

This hotel is excellent. My wife, 14 year old daughter and I travelled with Easyjet and we just looking for a relaxing holiday. We did some research before we booked and the hotel had received excellent reviews for food and the friendliness of the staff. We arrived late at night but check in was quick and friendly. We had upgraded to a garden view junior suite and for the 3 of us this was ideal, it gave us all some room and our daughter her own space. The room had clearly been renovated recently and came with a coffee machine and excellent shower. The maids were excellent, friendly, and the room was always spotless. The hotel grounds are lovely, well maintained and very green.We think this was one of the smaller all inclusives hotels we have been too and the whole atmosphere felt more like a chilled beach club. Everything was close by but importantly you never felt hemmed in or living on top of everyone else. The pools were great, just the right temperature. We could always get sun loungers and a parasol and the lifeguards and pool bar staff were friendly, warm and welcoming. We especially liked the large shallow ledges in both pools for just quickly cooling off and watching the world go by. The beach was excellent, and being able to borrow canoes or pedalos each day was good fun. The food in the buffet was excellent... the best we've had anywhere, ever. Plenty of salads, freshly cooked food and a good variety of local produce and Tunisian specialities. Quality was always excellent. We never got bored of the choice for the 11 days we were there. The pastries at breakfast and the desserts were particularly good. Again staff worked tirelessly but always friendly and helpful. The bar staff at the lobby bar were great, it was nice to sit out on the terrace in the evening and have waiter service. All whilst watching flamingos flying overhead. Special mention to Jalel who was brilliant, and despite my daughter's shyness had an amazing repertoire of mocktails that he would bring for her... each more elaborate than the last. He like everyone that works there are an absolute asset to the hotel. For my wife and I the quality of the alcoholic drinks were great.. we don't drink a huge amount but the mojitos, and espresso martinis deserve a special mention. The nightly special cocktails were a nice touch as well. The hotel's location is great, with the marina an easy 20minute walk away. There were always taxis outside too, always agree price before you get in, but never had an issue. We would definitely recommend this hotel, if you are looking for a chilled out, laid back holiday. Despite us generally not going back to the same place (a whole big world to explore and see), we are all in agreement... we will be back and likely sooner rather than later. Thanks to all the management and staff. ⭐️⭐️⭐️⭐️⭐️

The hotel is lovely, the staff cannot do enough for you. Entertainment ok. Major negative: are the drinks. Unless you upgrade, the wine, spirits and cocktails are not drinkable. There is no Prosecco or baileys or equivalent unless you pay for them. Suggestion: bring your own spirit. Major positive: the food is the best I have had at an all inclusive. Overall a wonderful holiday such a shame a 5 star can’t serve better drinks.

We chose Iberostar Selection Diar El Andalous because of the many positive online reviews and its positioning as a five-star hotel. After our stay, however, we have to say that the impression presented online did not match the actual experience we had on site. The disappointment started upon arrival. Although we had booked a room with a balcony, this was not initially provided to us. Instead, there were several room changes after our arrival before we were finally given the room category we had booked. Especially at the beginning of our honeymoon, this involved unnecessary inconvenience, repeated packing and unpacking of luggage, and repeated discussions at reception. We were also not satisfied with the food overall. The selection repeated itself almost daily throughout our stay, so there was very little real variety. In addition, some dishes at the live cooking stations were repeatedly not cooked thoroughly enough. During our stay, we also experienced health issues, which further reduced our confidence in the food. On top of that, dishes that ran out were often not replenished, meaning that certain items were no longer available later in the meal service. The service also did not meet the standard we would have expected from a hotel of this category. In the restaurant, tables were often not fully set, so we sometimes had to organize cutlery ourselves or wait for it to be brought. After the initial drinks order, there was often no further follow-up during the meal. Communication problems made things even more difficult. Several staff members we dealt with spoke neither German nor sufficient English, but only French, which we do not speak. As a result, even simple requests became unnecessarily complicated. The overall organization also seemed weak in several situations. For example, when we asked for a toothpick, no one in the restaurant could help us, so we had to leave the restaurant and ask at the bar instead. Small things like this may seem minor on their own, but together they contributed to an overall disappointing impression. What was especially frustrating was that we raised these issues early during the stay in a personal conversation with the Customer Relations Manager, yet we did not notice any clear or lasting improvements afterward. Another unpleasant incident involved our privacy. During our stay, a staff member entered our room even though it was obvious that someone was inside. I was in the room charging my phone and watching a video with the sound on. Despite that, the staff member continued walking into the room until she was standing in front of my bed. Only then did she apologize and leave. After this incident, we made sure to lock the room from the inside whenever we were in it. At the end of the stay, there were also issues at checkout. We were asked to pay additional charges that we could not understand, and despite asking for clarification, no transparent or verifiable documentation was provided to us. Overall, we did not feel that this hotel lived up to the standard suggested by its online reviews and five-star positioning. Any one of these issues on its own might perhaps have been manageable, but taken together, the number of problems significantly affected our stay. What was particularly disappointing for us was that the first days of our honeymoon were shaped by organizational problems and repeated complaints. Based on our personal experience, we would therefore not recommend this hotel.

I recently stayed at Iberostar Diar Andalous in Tunisia, and I can honestly say it was one of the best holiday experiences I’ve had. The food was absolutely outstanding. A huge compliment to the chef, who deserves 10/10! We tried a few restaurants outside the hotel during our stay, but none of them came close to the quality, variety, and flavour of the food at the hotel. The service throughout the hotel was exceptional. Every member of staff was friendly, professional, and genuinely cared about making our stay special. A special thank you to Anis, who was incredibly helpful with anything we needed around the hotel. Saif provided fantastic service and made the shisha experience enjoyable every time. I’d also like to thank Sabrine, who looked after our room beautifully. It was always spotless, secure, and cleaned to a very high standard. What really made this hotel stand out was the people. The staff made us feel like family from the moment we arrived until the day we left. They went above and beyond to make sure every guest was happy and well looked after. I wouldn’t hesitate to recommend Iberostar Diar Andalous to anyone visiting Tunisia. Thank you to the entire team for making our holiday so memorable. We can’t wait to return!

We arrived around lunchtime, and were offered the chance to upgrade to the Star Prestige lounge. The room was ready immediately and we were very impressed. Limited sea view, but beautiful. Lots of storage space, bed comfortable, we found the pillows to be too hard, and these were changed upon request. There is a star prestige sun lounge upstairs, with plenty of sun loungers and parasols, a waiter, lots of drinks etc.. also snacks and cava on ice. There is a jacuzzi as well, and an inside area to chill, with a massage chair! That was a lovely touch. The other star prestige area is to the right at the back of the hotel, it never got overly crowded, and again, snacks and drinks from our fabulous waiter Kamel. Two jacuzzis in this one. There are two main pools, the one to the left is more lively, entertainment is held here, and the team are great, never push you to join in and all work extremely hard. A lot of the evening entertainment starts out on the terrace and then moves over to the amphitheater. There didn’t seem to be a lot of children there, and some nights the music they played for the kids seemed to go on a bit, I think after 8.30pm you don’t really want to listen to kids songs. The waiters in this area work so hard, and are so friendly always remembering your drink and keeping you supplied with popcorn, nuts and olives. In fact, all the staff at the hotel go above and beyond, from reception, restaurants, housekeeping, gardeners, lifeguards. Without exception, everyone greeted us with a smile and said good day, how are you? Sadly there is a negative… the food. We have stayed at Iberostar Kantaoui bay previously and the food seemed to be a higher standard. I think I only enjoyed around 4 evening meals, hubby barely ate, and quite a few people we spoke to were going out at night to find something different to eat. Nearly every single vegetable had rosemary on, great if you like it, not so much if you don’t. The scrambled eggs dish would get down to the last spoonful before he would start preparing the next lot. The spaghetti didn’t do well being prepared and left in the serving dishes, it went ‘craggy’. Lots of fruit, and plenty of desserts, and salad options. I think a stir fry cooking station would go down well. This is a beautiful hotel and I’m glad we visited it, the positives far outweighed the negatives.

Food was amazing everyday, large variety also. Staff extremely friendly and helpful. Decent gym.

Great hotel, all members of staff are absolutely amazing from the reception to the restaurant, bar and our lovely made ( salma) taking care of both our rooms is always doing great job. It's our third visit since last year, I highly recommend it. 👌

Fantastic hotel and staff had a great experience here. The room was clean, all staff were friendly and amazing. The entertainment was good too! Not one thing I could fault. Food tasted brillant too. Aymen was great at teaching archery! And Fethi always kept our drinks topped up.

It was so lovely going back to this hotel again. All the staff are so nice and helpful. They can't do enough for you The only disappointment was not seeing a very good staff member who we met last September Saber Mahmoudi. He was one of the most attentive bar waiters we had met. Always had a huge smile on his face remembered our drinks and kept us topped up without having to be asked. We love this hotel and all the staff which is why we go back at least once a year and have done for several years.

First trip solo as an older female with limited mobility so I spent time choosing a hotel best suited to accomodate my needs. Staff were attentive and responsive to my needs without being overwhelming. There are some environmental adaptations that would enhance the expeeience of travellers with disabilities and I spoke with guest relations about this who seened receptive to my suggestions. Checking in was disappointing - no cold towel, no welcome drink and initially asked to pay 420tnd in tourist tax ! I queried this as a gross exagerration (5star hotel = 12tnd per night paid for a maximum of 10 nigjts = 120tnd. I did not get an apology at this point however the amount was adjusted accordingly. I have to add that many countries have tourist tax and I do not have an issue with paying a tourist tax due to the denands on resoirces that my stay will entail. I booked Star Prestige because this gave me access to child free areas (nothing against kids but, my balance is very poor and the unpredictable nature of kids enjoying themselves while I'm walking is anxiety provoking) and appreciated the hospitality from Mohammed and his colleague. I found there to be no issues getting a sunbed throughout my stay. My room - sea view double - exceeded my expectations and housekeeping - Ralma and team - ensured high levels of cleanliness throughout my stay. However, my mini bar was not replenished once during my stay and towel art was non existent. Bathroom was well laid out and maintained immaculately throughout my stay, plenty of wardrobe space and hangers, coffee machine pods replenished when requsted, I like a huge, sprawly bed with a hardish mattress so it suited me and the sunrise from my balcony was so beautiful. Star Prestige hotel residents get a 25% discount at the spa on already very reasonable prices - I treated myself to a hammam and clay wrap (amazing) and a deep tissue massage (exactly what was needed following a coupla days exploring Dougga, Bulla Reggia and Testour). I made use of the indoor pool and had it to myself each time, sorry but, I didn't get the chaps' name who ensured the pool area was clean and supplied me with hand towels for my hair - thank you so much. I don't understand criticism of the buffet restaurant - the variety and freshness of produce, multiple showcase cooking stations ensuring hot food, labelling in several languages, gluten free options, dairy free options but advised to notify reception when checking in or speak directly with the chefs who ensure their presence throughout meal times. Staff here helped me with drinks but, availability of tables with the space to accomodate a rollator, a wheelchair or a pram/pushchair is very poor indeed. The themed Italian restauranf was disappointing and when I asked to book the Tunisian themed restaurant was told I was not entitled to this. I had limited use of the outdoor pools and beach area but, other residents said that cleanliness, snack bar, beach bar, staff and entertainment team went out of their way to ensure you were having a good time without being pushy. Evening cocktail and canapes is a lovely touch well attended by residents and staff. Many residents indulged in a shisha pipe but, maybe several mothpieces that can be used individually would be a welcome addition ? Shisha is very much a social event and hygiene or contamination is a bit of an issue for me. Evening enyertainment was varied and enjoyed by residents and I had a better view of performers from the balcony of my room which for me was a good thing. Tunisia continues to develop as a tourist destination so don't expect a European 5 star experience however, the hospitality and authentic kindness is the best I have experienced. The hotel maintenance team work hard to address day to day wear and tear and there are scheduled updates to the environment in general - for example newly installed automatic doors between the lobby Boutre bar and external patio. Tunisia has much to offer the sight seer and I used Tunisian Adventures to create a personalised itenrary to visit several of the Roman sites which are Unesco listed and protected. I also used MedsPeds to hire a rollator for the duration of my holiday and highly recommend both. I've already booked for next year which says a lot !