Iberostar Selection Cancun

We have just returned from our vacation at this resort, and what can I say? It was absolutely amazing! From swizerland The food, entertainment team, pools, beach, and all the staff were outstanding. Unfortunately, we were there during the sargassum season, but that’s really down to luck and completely beyond the resort’s control. Another big plus was the resort’s app. It was incredibly convenient, easy to use, and beautifully designed—you can do almost everything directly from it. If I had to mention a small downside (really just a minor detail), we weren’t able to book the Japanese restaurant despite following all the instructions. However, it wasn’t a big deal because the buffet offered such a wide variety of delicious food that we never felt like we were missing out. The only other minor issue was the housekeeping schedule. On a couple of occasions our room wasn’t cleaned, but overall it didn’t affect our experience. Overall, we highly recommend this resort. We had a fantastic vacation and would definitely come back!

This was the worst vacation experience I have ever had. I do not recommend this hotel at all. Do not waste your money coming here just to be treated poorly by the staff. There is a complete lack of professionalism and customer service. In addition, the hotel does not meet basic cleanliness standards. Management needs to properly train its employees to treat guests with respect, kindness, and professionalism. A vacation should be an enjoyable experience, not one where guests feel unwelcome and mistreated.

This resort was amazing for our stay! Upon arrival we had a mishap with our room that the staff quickly resolved with zero complaints. The food was great, waiters were incredibly kind, as well as the bartenders. Omar (waiter) treated us perfectly at the pool and gave above and beyond service. Gabriel and Jimmy on the entertainment team made us feel loved and appreciated during our stay and took the time to get to know us which made a big impact on us! Would recommend definitely!!

Had an amazing time on my trip here, 10/10 brought my 8 year old son and we were entertained the entire time The camp was also a great added touch he wanted to go everyday! The staff are all nice, and pools were really clean no complaints

Our stay has had many positive aspects, but we experienced an uncomfortable situation that impacted our vacation. After check-in, we were invited to breakfast the following morning. Upon arriving, we learned that the breakfast also included a membership presentation. We agreed to listen while having breakfast. During the presentation, we explained several times that we were not interested in purchasing a membership and that we needed to return to our room because our one-year-old child was becoming tired and upset. Despite our repeated attempts to end the presentation, the discussion continued. Toward the end, after we again indicated that we were unlikely to be interested and needed to leave, a salesperson made a comment referencing our Indian background. Regardless of the intended meaning, the remark made us feel uncomfortable and singled out based on our ethnicity. As parents traveling with a young child, we would have appreciated more respect for our time and a smoother conclusion once we had clearly declined the offer. We hope management reviews how these presentations are conducted and ensures all guests feel respected and comfortable throughout their stay.

Love the iberostar hotels and this one is no exception. From the moment you step out of the ride from the airport you are welcomed back like family. The staff is kind, courteous and eager to make your stay enjoyable. Every area is impeccably clean. My son and I had an amazing view of the ocean and couldn’t have been happier. There was always something great to eat!

Amazing views from my room! Staff was very helpful and super friendly. Veronica Chavez our server was superb!!! Very attentive!!

Great service, we spent most of our time at Las Perlas pool Bar and Veronica took really good care of us. This is my 2nd time at this resort and I’ll definitely come back. Thanks to all, please take good care of Veronica and her staff. ⭐️⭐️⭐️⭐️⭐️

My husband and I are here now. Our first adult trip away from the children. We have been to Lindo and Maya a hand full of times since 2016. This time we went to Iberostar selection Rivera Cancun. It’s very low key smaller resort but nice for relaxing quick trips. I know it was just added so we wanted to check it out. Rooms are very clean and luxurious. Entertainment staff and restaurant and bars staff are great. But the down fall we feel very uncomfortable and annoyed that we are constantly hunted down by concierge staff to do vacation club when we are not interested. We already know the cost of them and it’s definitely not something we want to do or could even afford. We have said no multiple times. We feel very harassed and at this point we just gave in for a presentation just so we would stop being bothered. We never experienced this at any of the other locations. We do our presentation tomorrow morning and hoping we will no longer be approached afterwards. But we are not confident about it.

My husband and I got married here on 04.25.2026 and had the biggest wedding yet, consisting of a little over 80 people. We had the most beautiful wedding to ever exist, although the wedding planning could have been a million times better, I learned all inclusive does not include wedding costs. Everything was an additional costs which is crazy considering the people would not have stayed on your property if it wasn’t for us. Additionally, on the wedding day several things were needing to be set up and placed and weren’t. I try not to dwell on what could have been but it is disappointing. My sister did have an allergic reaction at the Caribbean restaurant. The allergy was disclosed prior to being served. The waitress got the dishes mixed up and she ate the food she has an allergy to which was very scary. She did have a reaction and struggled the rest of the trip. I do think the rooms need to be updated, and room service should be available 24/7. Overall, a great resort. The water on property is stunning. Food was good, we found ourselves at the buffet most of the time. I could see myself going back.

Good food, pools, beach and activities

Veronica at the Lobby Terraza bar is fantastic. We enjoyed our time chatting to her and the service was amazing.

Our stay was deeply disappointing due to extreme overcrowding and constant noise, making relaxation impossible. Despite advertising 7 restaurants, only 2 were operational, leading to huge queues and limited choices. The atmosphere was chaotic, and the resort failed to manage capacity effectively. Not recommended for a relaxing vacation. The resort was packed beyond capacity, with the adjoining hotels not even accessible to us. A massive disappointment was that only 2 of the 7 advertised restaurants were open. The lack of variety resulted in boring, repetitive meals. The staff seemed overwhelmed and struggled to handle the high volume of guests, leading to slow service and issues not being resolved. Apparently, the same group has booked the majority of the hotel for the past several years on the same dates. It would have been great if the hotel had been upfront about having limited access to everything upon booking. My husband and I felt very deceived. Constant noise from screaming, loud music, and thin walls meant we had almost no sleep. We were looking forward to relaxing, and instead had a full blown carnival outside of our bedroom window that went well past 1:00am. We had previously stayed at the Iberostar in Jamaica and absolutely loved it! Unfortunately, this hotel paled in comparison. I would give it zero stars if I could.