Iberostar Selection Albufera Playa

Martinete Spanish restaurant was great the garlic prawns were so tasty, Tolo was super friendly and recommended some great dishes and Aqus made us some really special mojitos … highly recommended!

A very well thought of family type all inclusive resort. I was traveling alone with my son (5yo). The room was not ready at check in, We waited an hour. I get it, but then again no. We arrived early and didn’t expect to have our room earlier, but at least by the check in time you should be able to allocate your guests. But it’s fine, we got to enjoy all the amenities and had lunch and so on, no problem really. The room was very nice and clean. Had the superior garden view, which was actually overlooking the pool and sea - loved it. The pools are very nice. But bear in mind, this is a family hotel with lots of small and bigger kids that enjoy their pool life to the max. As it should be! But if you want a quiet couples hotel go someplace else or stay at playa side. The beach is close and nice. The biggest downsides would be crowds - visit in high season and that is exactly what you can and should expect. Queues and crowds. But it didn’t feel too much. The only actual issue I had was with sound proofing being nonexistent. Walls are paper thin so you hear everything. But whatever, it is what it is. The food is good, especially tamarindos was my favorite. We only waited 5-10mins max ever to get seated. All in all I’d definitely recommend.

Amazing hotel we did star prestige definitely worth the money for the attention to details - tried the spanish tapas a la carte which was included with all inclusive and waiter tolo was great explained everything accordingly Cant wait to return in the future

1st time here 3 years ago was amazing. This time omg standards have slipped so bad. Dirty glasses in buffet. They closed one buffet at lunch leaving long ques in remaining buffet. Waiting in 30+ degrees heat for lunch with kids not fun. House keeping was awful. Every night had to go to reception to request toliet roll, shampoo top up and new towels as was never done when room was made up. 1st 3 nights shower blocked resulting in flooded bathroom. Never fixed until 3 complaints day after day. Beer tap by main stage always broken so always had to que for beer. Not cool. Such a drastic different experience from our 1st time here. Would never come again.!!. Avoid.

An excellent hotel, undoubtedly due to the excellent service... and everything around us. The facilities and access to hotel attractions... excellent. Plenty of greenery... both on the hotel grounds and nearby. The beach is just a stone's throw away. A variety of thematic and cultural events (including concerts and mini-recitals). Greetings to the only Polish member of staff... animator Adrian (a top-notch guy!).

A great hotel and we travelled with young children but this is the better of the two hotels that share the same base . The other is full on and very busy . The drinks and the food are excellent. The hotel is well equipped and rooms and communal spaces are fab . The staff are amazing and I loved their welcoming manner . The beach is the major detractor and is unusable . The seaweed and debris washing up make it impossible to use . I love the sea and all that it holds but this is impossible . You are coated in seaweed as soon as you get in. The sand is covered in it . The hotel makes huge efforts to clear it but to no avail . If you like pool and beach and a good hotel this is not for you . There is no resort to wander in but If you’re happy with hotel and pool only then this is fab .

The location was ok. It was 10 minutes from the port and 20 mins from the old town. If you are just happy mostly staying in the hotel it's ok but not much else around with out the car. The staff where ok. They were busy. Service was inconsistent, when at the buffet, sometimes got offered a drink, other times didn't. There was often a language barrier as not many spoke English. This was sometimes challenging as when we had issues, we weren't understood. The food was good but got pretty boring after 5 days. Dissapoting that you can only visit the speciality restaurants once per trip. Again something that wasn't told until we got there. I personally found the drinks disappointing. Not a big drinker anyway but found all the wines had a funny taste. Glasses in the buffet, always dirty, I complained twice but nothing changed. Buffet always very busy, often a big queue to get in. If we didn't have star prestige, not sure I could have coped. Don't rely on using the beach. It wasn't really usable when we were there due to all the seagrass/seaweed. It looked nothing like the photos unfortunately. The photos also appear to have beach sun loungers but this don't belong to the hotel so would be an additional cost. I found this disappointing as the other hotel I was looking at didn't have a sandy beach so we went with this one, however after visiting this hotel I wish I booked the other one as that was adults only and this was was overrun with kids. As we wanted a relaxing couples hotel, the amount of young children just meant constant noise, our room was also situated above the buffet so we had a constant noise and screaming coming from there. I wouldn't describe it as a relaxing hotel. We were unlucky with the weather also, we visited the old town, we managed a snorkeling trip one of days with active alcudia. I rang up the hotel before and was told the bikes, tennis and padel was all included which sounded great (again, another reason for booking) it was dissapoting to be told this wasn't the case when we arrived and I found the charges quite high considering the overall cost of the hotel. I only used the pool once as the star prestige area was freezing and the other pool was constantly busy so I had a quick dip when most people where at dinner. I found the guests also quite rude, it wasn't really a friendly bunch. Gardens are beautiful! Like the fact in star prestige we got a little beach bag and towels!

The hotel was amazing. We had such a fantastic trip and enjoyed every minute of our stay. From the moment we got here, all of the staff were incredibly friendly and helpful and always made an effort to say hello. The rooms were spacious and both the rooms and facilities were all very clean. The food was varied each night in the buffet, each night offered a special theme too which was great. At breakfast there was ample options and for lunch there was choice of the main buffet and a grill restaurant near the beach which was delicious! The only negative with regards to the food was that we were unable to get a reservation at any of the à la carte restaurants due to them all being fully booked during our stay. There were lots of pools to choose from and plenty of sun beds to choose from too. We had a fabulous stay and couldn’t fault it. Thank you to the amazing team! We hope to come back again.

This was our 3rd year in a row visiting the Iberostar Selection Albufera Playa, and it was so dissapointing. We were thrilled to come back based on our experience in 2024 & 2025. Upon arrival, we were greeted and the room was available straight away at 1pm, which was great. The rooms are starting to look very worn, no upgrades made since opening in 2024. We are a family of 3, but only ever given 2 towels for the entire room, each day. On the first day we headed down to the pool for 8:45, popped some towels on the beds and sat down. Our little girl needed a quick wee (which took about 2 minutes), when we got back the towels had GONE, with no explanation. 1 hr later we found them. Without notice, a change to the guidance now means no towels at the pool until 9am, which I understand if you're trying to reserve a bed, but the pool staff knew we were using the bed and nipped to the toilet. The pool is overrun with guests. On our first day, we didn't get a sun lounger all day, families were resorting to putting towels down on the floor to use the pools!! Some people were reserving sun loungers and going away for hours at a time. The pool is too busy, and full of dirty cups being kicked over with drinks all over the floor, which the hotel staff no longer collect. The last 2 years there was an abundance of activities round to pool; fruit markets, inflatable slides, paella at the pool, cocktail making. Nothing this year. Our little girl was so dissapointed, we went for 7 nights and didn't see any activities around the pool other than the water carpet and 1 foam party. The self service drinks stations were very dirty, and the slush machines had brown dirt inside them where the slushes were being mixed, gross!! Again, the issue of lack of seating continues to the evening entertainment, unless you head down to the stag for 8:15 and join in with Kahoot quiz, you're not getting a seat for the entertainment. We booked all 3 a la carte restaurants for the last 3 nights, but ended up cancelling the last 2 after such a bad experience at the Greek, the food was vile, the member of staff taking our order was rude, and they forgot to send out our food. The only decent course was mussels. The kebabs were soaking wet with a watery substance and my daughter nearly choked on beef which was overcooked. The hotel is too busy, I'm not sure if they have started to let people in using say passes but the hotel couldn't cope with the amount of people there, in June, so I dread to think what it would be like in the summer holidays. The "bouncy pillow" in the pool is hazardous. Unlike previous years, the hotel have decided to allow adults on it. We saw a few accidents whilst we were there, where 6ft men fuelled with alcohol nearly landed on small children, it's going to cause a big accident one day, but the lifeguards just sat and smile like everything is fine. The only time they said anything was when myself and another guest told them to get the adults off it so our children could enjoy it. Ice creams were apparently being handed out around the pool but we never got any as we sat near the kids slides and they had always run out by the time they got to us. Similarly, they never had any ice creams left when we went to the bar, and on most days ran out of crisps. The star cafe had a minimum 15 minute wait each time we went, and the staff really didn't seem like they wanted to be there, very rude at times. We used the BBQ restaurant once as it was a 20 min wait each time, which in the 30+ degree heat is almost unbearable. The buffet restaurants also had a queue each time we went, sometimes up to 15 minutes waiting outside for a table. Adrian and the entertainment team were great, and the bar staff opposite the stage were also fab. The biggest issue this year for us was smoking. Generally, people smoking cigarettes went to the designated areas in the hotel to smoke, although a few people were smoking cigarettes walking around the hotel, and right next to the kids disco. The biggest issue here is vaping! People blowing vapes in your face around the pool, in queues, at the disco, and even in the direction of our child sat on a sunbed. The hotel did nothing to stop this. The beach this year was unusable with all the recent natural debris washed up on the shore from storms. Not the hotels fault, but made the beach completely unusable.

So many great things to say about this property! The grounds are beautiful. All staff, from the front desk staff, to the serving staff, entertainment crew, and housekeeping staff were all so friendly and helpful. The food at the buffet restaurants and a la carte restaurants was very good....we especially enjoyed the a la carte restaurants! The bartenders made great cocktails and would go out of there way to research a cocktail if it was one they were not familiar with. The rooms were very clean. I thought the rooms were on the small side, but other reviews have said differently. The pools were all very nice. We especially enjoyed the rooftop pool and the beautiful view. My only con......the Albufera Playa side of the property was described to us as being the "adult" side, with the Albufera Park side being geared toward children, as it has the water park. This was absolutely not the case. Both sides of the hotel had more children than Disneyland. We were not traveling with children and were disappointed to find that there was no "adult only" pool. Children should absolutely enjoy the pools , but having an area designated to adults without children would have been a huge plus. Overall, we had an amazing stay and made a ton of great memories. I would definitely recommend this property.

Clearly this isn't a positive review given the one star rating so ill keep to the main points. Good things - the staff (cleaners, chefs, waiting staff, animation team, lifeguards, gardeners etc) all worked really hard and were very professional. - the buffet restaurant food was very good. - the weather. Bad things - the hotel layout. This is really two hotels joined together (Playa and Park) making it a very large hotel. The space between the four storey buildings was limited. As a reult the pool areas were cramned full of loungers with little space between. There was no open view to the beach. Overall it felt enclosed and claustrophobic. - food in the themed restaurants was average at best - the management showed a complete and total lack of respect for their customer. See below. On our first morning we finished breakfast and went to find four loungers. We found three in complete shade on the end of one area. The second day (while I was doing my morning swim at c8am) I noticed people were reserving loungers with towels and heading to breakfast. We also noticed that many loungers were left unoccupied (with towels) for long periods during the day. Again we struggled to get a lounger. From the third day onwards I would go for my swim, put out our towels and I would pop back to the room to shower, grab a coffee and then head back down to the loungers (I dont always breakfast). The family then joined me shortly afterwards. On the sixth day I did the same. Swam 7.45-8.30am (leaving bags and towels by the pool), popped back to shower, grabbed a coffee and headed back to find the loungers empty. Personal possessions gone. I went to reception who told me that the policy had changed that day and loungers could not be reserved. I spoke to the manager immediately and demanded to know where my possessions were and why they had been removed. She said that an announcement had been made to all guests via a note in our rooms and that a change in policy had been implemented and that the possessions had been removed by security. She was not sure where they had been taken. My sons allergy medication was in the bag so I ended the discussions and went immediately to find them. What I can say is this. 1. No note communicating this policy change was placed in either of the 2 rooms we had booked. We double checked and nothing was left 2. No announcement was made on the hotels beloved app that they are so keen to direct you towards. 3. No communication was made at check in, at dinner, at the evening show....nothing. 4. I finally found the belongings. Not with security. They had been thrown into a wheeled cage and dumped by the towel cabin. No thought or care had been taken with them at all. See pictures. How our possessions were dealt with was quite frankly a total disgrace. 5. Even assuming a customer notice had been received (which it hadnt) as a minimum the possessions should have been carefully put into the bag and placed by the loungers with a note explaining why. Even better they should have been carefully moved them to reception for people to reclaim. With care and attention! 6. I was told the new policy was that loungers could not be reserved before 10am. Why? 7. Luckily I found my son's medication (we also carry a spare of course) but it could have been a major issue. This whole affair was poorly conceived, poorly executed and very poorly managed. I received no apologyand there was no follow up from management despite the obvious distress this caused. The way my personal possessions were treated was totally disrespectful and lacked any sense of professionalism or personal duty of care. Such a shame that management have so incredibly failed their staff and their customers. I will not stay with iberostar again.

I have just got back from a 3 night stay at Albufera Playa with my mum and 4 year old. I booked the short break last minute, through Jet2, for an absolute bargain. The hotel is beautiful, stylish and so chic. Everything is spotless and the decor is stunning. The staff were exceptional and nothing was too much for them. They couldn't do enough for you. They were all so polite and friendly. We had an issue with our aircon and after speaking with staff and the manager, Carlos, the issue was resolved. As we were only there for a 3 night break, there wasn't any restaurant availability on the app but after speaking with Carlos, he arranged two reservations for us. Although to be honest, we actually preferred the buffet restaurant. I don't normally enjoy a buffet but the food was exceptional and there was so much to choose from. The pool and beach facilities were beautiful and so clean. The garden areas were stunning too and everything was cleaned and maintained to such a high standard. We spent most mornings at the beach, which you can walk to within minutes. You have to pay for the sunbeds. Two sunbeds and 1 umbrella were 21 euros. The man collecting the payment only accepts cash but there is a cash machine in the hotel. He came round everyday around 12pm so you can always go and use them and leave/arrive after that time! You can get pool towels and exchange for fresh ones whenever you like. We had transfer included in our Jet2 booking. Even though the hotel is only round 50 minutes away from the hotel, the transfer took over 2hrs. We got the transfer on the way to the hotel but on the way back we cancelled our transfer and opted to get a taxi. This was a much better option and I would 100% recommend getting a private transfer. I think Jet2 offer private transfer when booking but it was around £360 which seemed excessive. The hotel kindly booked our return trip to the airport, using Mallorcab (Uber equivalent) and the taxi was only 84 euros. It was worth every penny and I will 100% use Mallorcab again when I return to Mallorca in a few weeks. You can download the app and book instant taxis or book in advance. The rooms were beautiful and clean and we didn't get disturbed by any noice from the entertainment. The hotel shares all the facilities with the next door hotel, Iberostar Albufera Park. When I was booking, I wasn't sure which hotel to book but as Playa was cheaper, I opted for that. I am so glad too. Although both hotels are beautiful, I much preferred the atmosphere and calmness to Playa. Park is fantastic for kids and you can go there as and when you please but for me personally, I preferred the much more chilled atmosphere at Playa. Overall, id 100% recommend the hotel. It has everything you need and more. Its stylish and beautiful and the staff are all exceptional. The only thing I would do differently is book a private transfer so you dont waste so much time on a coach.

Absolutley stunning hotel with wonderful staff. Alba makes the best cocktails in star prestige, she is very attentive and makes guests feel extra special. Totally recommended for your next luxury mini break!

Last minute booking, really good service. Star Prestige terrace is well looked after by Alba and nice and peaceful. Rooms all clean and modern. Such friendly staff everywhere.

We are having a great time!! Staff are so lovely, Sergio, Loly, Raphael Tolo Tom they really goes an extra mille to make sure guests are having a nice time! The girl at the ski rooftop very kind to us too, checking on us if we need anything etc Loly are so thoughtful, my daughter was not well and she keep asking me how she is everyday she really cares we remember her and her brother Sergio from previous visits i wish i remember everyone's name it does makes such a diference when staff works with a smile in their face This is our 4th time here and deffo coming back!! The-only down thing is outdoor pools are not heated, at least one would be nice as we always coming on April Easter hol and it is a it chilli and would prefer to be outdoors harder than at the indoor pool! Xx

Im giving the hotel 2 stars based on one thing-... they refused to provide rooms with air conditioning even though before booking the hotel, they had advertised thar they had air conditioning. Rooms were far too hot, we had a baby with us that found sleeping very difficult. POOR customer service at reception sent me back and forth 3 times before giving me an explanation that their air conditioning is seasonal so they dont put it on until height of summer which is ridiculous. Customers deserve the use of air conditioning when paying over £3000 for their room. Whilst at the reception there were 5 or 6 other guests complaining about the same problem but they did not seem to care or turn air conditioning on. Customers also complaining of no hit water and the hotel offered no solution. Only good thing about this hotel was the food and drink IF YOU ARE TRAVELLING OUT OF PEAK TIMES AND DONT LIKE SWELTERING ROOMS THEN AVOID