Iberostar Creta Panorama & Mare

I have just returned after a 9 day stay at Iberostar Waves Creta Panorma with my family (6 adults 2 children under 10). We had an absolute blast! All of the staff at the hotel are so kind and friendly; it feels like they just can’t do enough for you. I’d especially like to thank the housekeeping staff! They tidied and made up our room, even on days where we didn’t select the “make up room”. I don’t know how many times they changed our bed sheets but it was more than I would have expected! They kept our room immaculately clean and the bathroom was always spotless with fresh towels. Housekeeping work so hard and have such an impact on the visit without you realising, so thank you to those. A huge thank you and recommendation for the spa as my partner and I both booked a couples deep tissue massage and facial ritual as recommended and organised by Maria (who was always so helpful and friendly). Our treatments were with Rs and Rakhi and they were both brilliant. They allowed us to both deeply relax and even fall asleep at times, but did also check in to ensure we were comfortable throughout. I’d also like to thank the staff who worked at the swim up pool bar (I specially remember Joanna - she was so friendly and accommodating throughout our visit, as were the others, I just unfortunately can’t remember their names, although it was another young girl, and a young man). We spent a lot of time at this bar as a couple and everybody who served us were lovely. As a group, we all enjoyed the food at the buffet, and at the on-site restaurants. I recommend the cocktails at the Italian restaurant! And a visit to the restaurant at the top of the resort by the paddle courts is a must, we went there twice and was our favourite meals. My partner is coeliac and he did have plenty to choose from at meal times, although it was more limiting so just be aware if you’re visiting as a coeliac. They did have a separate GF section at breakfast and all the food had signs which listed allergens so he knew what to avoid, and most of the staff were very knowledgeable when we asked about GF options. I could go on and on about how lovely the hotel was overall with the facilities and activities that went on; from the entertainment team doing daily pool activities / games , to having things such as the magic train and Lotties water sports both on site to have trips out- the resort has everything you’ll need! My parents have rebooked to return next year already and we’ve only been home 3 days, so hopefully that helps you decide if you would want to visit here for your holidays.

Awful. The staff in this hotel let the place down. The setting is stunning. That’s about all it has going for it. Not good enough for the price you pay. Need to invest in staff training

The spa in the hotel is amazing, the staff are so friendly and welcoming. The rooms are very well preserved and private, clean and a very comfortable and overall a calming environment. The atmosphere of the whole place and staff is incredible they are all so calm and easy to talk to and provide a wonderful sense of care. Sylvia and Alexandra our masseuse were polite and caring we both had an excellent back and shoulder massage. The experience has put us in awe, leaving very relaxed and a sense of being in a new body. They are so amazing! Highly recommend!!

A great hotel. A very positive experience in every respect. The service from all the staff was excellent, but Vayia certainly deserves special mention. From the very first night, she looked after us with great kindness, constantly bringing a smile to our faces and being incredibly attentive to anything we needed. Employees like her undoubtedly add immeasurable value to the hotel and the overall experience. A downside is that you cannot make reservations at the other restaurants unless you are staying for more than five nights.

We arrived on Sunday 21st Our second experience of an Iberostar hotel after an excellent stay in Mallorca last year. The Positives The hotel is very nice with lovely well kept grounds. Our rooms, garden bungalows with sea views are very comfortable and kept well maintained. Cleaning staff are excellent. Water park is much better than expected and the food trucks are both excellent and all kept very clean. The Negatives The main self service restaurant is awful with poor choice and lack lustre offerings. We now don’t go and use Zorbas after 10.30. It is very clean though The other restaurants are pretty good and offer a nice selection Sun bed reservation This is beyond a joke. Having being assured that all towels would be taken away before 9am, this is not the case. Most sinners are empty but with towels on them and have been since 8.30 The 16+ pool is more like a children’s pool and filthy In short, if you’re going to have rules, enforce them

An average, to below average all inclusive hotel. Staff are mostly pleasant and helpful. The rooms are adequate and cleaned to a good standard daily. However, there are no double beds but single beds pushed together. The air conditioning unit was temperamental and the water was not always hot, meaning cold-luke warm showers at times and some night time discomfort. The room contains a fridge, which is useful as we bought our own wine from the hotel shop, which priced things reasonably. There is nothing within walking distance of the hotel, though a bus/train thing that runs back and forth to a local town (Panarmo) every hour. This cost 5 euros per person return. There are a few places to eat and drink there that aren’t too bad. A big negative for us is that smoking is allowed in all public parts. We found this really anti-social, especially when there are lots of little lungs around. We only ate in the main restaurant once and found the food to be of fairly poor quality. All inclusive food can often be challenging, but even by these standards it wasn’t great I’m afraid to say. The breakfast did not fair much better. A big gripe being the only coffee available was instant / Nescafé type stuff dispensed from machines. If you can hold off until 10:00am you can get a proper coffee from the ‘Zorba’ restaurant by the main pool, included in your AI or HB. The drinks at the hotel were also fairly low quality; I ordered a margarita that was clearly made from cheap spirits and tasted nothing like a margarita. I overheard others moan that the drinks were, ‘watered down.’ A couple of nights we were woken at 01:00am by people shouting to one another in the corridor outside our room. I guess this is not the hotel’s fault but something to consider. In summary, this is an all inclusive hotel that pushes towards being average. I wouldn’t stay here again nor would I recommend it.

We have just returned home after spending a 10 night holiday at this lovely hotel - our party consisted of 8 adults and 6 grandchildren ~ The hotel ensured our stay was excellent and the grandchildren who all get on together was a joy to behold - All staff were very helpful and our stay which was a surprise to my wife for her 70 th birthday was just epic and can genuinely say this hotel catered for all our needs - indeed would recommend this hotel and would certainly revisit having being made very welcome meant an awful lot to us all - deepest thanks 🌴

Stayed here for 1 week from may 17th. Stayed in a double priority room, the nicest room we have stayed in on all of our holidays, the whole block was freshly refurbished I believe. Maid service was good, air con on rooms food, and it was nice to get an actual big bed instead of two single beds pushed together like most hotels, we had a decent view of the sea, the whole plot of land is very nice and maintained. Buffet is decent but can become a little boring, maybe offer themed nights or BBQ nights. Entertainment was very good animation team are brilliant, the only bad points were we'd like there to be sunbeds in the waterpark area, there are no straws available with drinks and there is nothing around the hotel within walking distance.