Iberostar Creta Marine

Amazing Creta massage it was such a beautiful and relaxing space!

It was really nice and very relaxing. I would recommend it to everyone.

We had a wonderful stay at this lovely hotel. The service was excellent from the moment we arrived, and all the staff made us feel genuinely welcome. The hotel was spotlessly clean, and nothing was ever too much trouble. Everyone went out of their way to ensure we had a comfortable and enjoyable stay. We would highly recommend this hotel and would happily return in the future.

It was amazing, the staff were super friendly and kind. I proposed to my girlfriend at the hotel and Panos at guest relations was awesome and so friendly. He really went the extra mile so that my proposal would be perfect. He helped us, not because he needed to but because he wanted to. 5/5 experience. Food was amazing, the room was outstanding (bungalow with shared pool), there was no trouble sleeping, it was quiet and peaceful. The housekeepers kept it nice and clean and even folded the towels for us on our beds into animals. The location was nice next to the beach and with closeness to both Rethymno and Panormos. The atmosphere was great, when walking from the reception to our room, it felt like we were in Hawaii. It was worth every dollar.

Room was amazing , staff are very friendly. Nikki at the ouzo bar was very friendly and I also have to mention Maria who left the room looking beautiful every day . We will definitely be back

Experience exceeded our expectations, amazing service from both Vasilis and Sylvia. Highly recommend both of them!

The hotel grounds are beautiful, with plenty of greenery and stunning sea views throughout. Everything is extremely well maintained, with the gardens constantly being watered, and the rooms were lovely, clean, and serviced daily by housekeeping. One thing to be aware of if you’re booking a Waterfront Bungalow with a Shared Pool is that a sea view is not guaranteed. Around half of these bungalows overlook the communal pool rather than the sea. Personally, I didn’t pay extra to sit looking at other guests sunbathing outside my room. The sea-facing bungalows feel far more private and are much more in line with the photos advertised, whereas the pool-facing ones felt like being on display. We were originally allocated a pool-facing bungalow, and when we politely explained that it wasn’t what we expected based on the photos online, there was no attempt to help or make us feel valued. We were simply told that this was our allocated room. It was only after my partner became much more persistent that they suddenly found other rooms available and agreed to move us. The whole interaction felt unnecessarily confrontational, and the staff were rude throughout. It wasn’t a good start to what was supposed to be a relaxing holiday. Unfortunately, the food was also a huge disappointment. Even the breakfast was poor, which I honestly didn’t think was possible. My partner eats pretty much anything, yet even he refused to eat most of it. As a result, we ended up travelling into Rethymno every evening for dinner, which added unexpected costs with €30 one-way taxi fares. The service throughout our stay left a lot to be desired. While a few staff members were genuinely lovely, particularly the baggage staff and the lady at the beach bar, many others came across as rude, dismissive, and unhelpful. For example, after we had checked out but were waiting at the hotel for our late evening flight, we were refused permission to fill up a water bottle. My partner also asked if he could quickly retrieve something he had accidentally left in the fridge in our room, but they refused to let him back in. It’s also worth noting that there is very little within walking distance of the hotel, so you’ll need to rely on taxis or buses if you want to go anywhere. In my opinion, this hotel is only really worth considering if you’re staying all-inclusive or hiring a car and if you don’t mind below-average food.

The stay was totally great. For me and my wheelchair it was perfect. Everyone was helpful. The kids liked the KidsClub and MiniDisco, they went there every day. The room was clean and the buffet for breakfast, lunch and dinner was really big and tasty. They have a lot of different restaurants, for some a reservation in the beginning is necessary otherwise it's difficult to get seats there. We will come back for sure. I highly can recommend it for families

We arrived at our hotel and was greeted by a staff member who took our cases for us. We went in and dealt with paper work and tax’s we had to pay. Then we were informed that there was a Buffy still available for us for about an hour. We decided to go and eat first which the food was really really good after we had come back to pick up our cases we were taken by the golf cart and taken to our room, our room 609 was a bungalow with Seaview because It was nighttime we couldn’t see very much so we settled in for the night next morning we had a good look around rooms are spacious. They are very clean and tidy. Bathroom is very big with a walk-in shower there’s no noise level at all once you’ve closed the doors the Aircon works really really well. You can leave it on all night which we ended up doing because we ended up getting too hot. The location for everything is really good. It took awhile for us to find where everything was the only thing we didn’t visit while being there for the 10 days Was the theatre as we couldn’t find it, throughout the holiday we took many trips into Rethymno by bus. Would highly recommended this and make sure you visit the old town too. Make sure that when you goto do a trip on the bus that you buy your tickets from the supermarket within the hotel as the bus driver will not allow you without tickets. We did this trip three times and had a great time. There are three pools one very small quiet the other two more orientated for families the biggest one was the sea pool which I mean by that it is full of salty water. Very nice to swim in, the pool bar Very good could have drinks whenever you want. We decided to go to the beach bar and we met Nicola there she was very helpful. She talked us through some of the drinks that she did. She’s a very good asset to the company we talk to her every day and she is very welcoming person really so high-five to Nicola for her hard work and effort. The beach is lovely and closed from the sea with a small entrance so when the sea was to ruff we could still swim in this. Make sure you have sea shoes as there is a lot of rocks in there but still nice and warm. The restaurant are very big and lots to eat. They have the Buffet Dias which is where we eat most of the time. High selection of food and staff very welcoming all the time. We also tried the La Locanda Italian Trattoria restaurant this was very lovely food was fantastic and staff very helpful at all times. I had the Seared Tuna steak with white balsamic vinaigrette, I would highly recommend this as it was really lovely. Then later in the week we went to the Thalassa restaurant which is a Mediterranean one again I had the Seabass with garlic and lemon vinaigrette severed with creamy sweet potato with Cretan oregano. This was so nice and again the staff was so helpful with us. We stayed for 10 days so you get the chance to try to off the three restaurants they have there. The entertainment was really good of the evening and the waiter that came to your table was very good and took our orders the only thing I would recommend is that you order more then one drink as it can get busy and you will be waiting a while other then that we have no complaints. Will we be coming back? Most definitely we are looking to come back next year. On our last day you get to keep your room until 12 once you have checked out you can still use all of the hotel and there is shower to use for you to get ready to leave. Thank you for making our stay the most enjoyable time we have had in a long time.