Houda Golf Beach & AquaPark

Arrived from a previous hotel after a move checked in only to take tourist tax no bands given key card given no help or nothing ....after pulling our cases up 4 flights of stairs the room was OK no tv no fridge no kettle by the way I paid an extra lot of money to be moved..... same night I walked in the restaurant to be told I could only have 3 chicken nuggets and couldn't leave with my plate ... we booked the al a carte to be served a warm prawn on wilted brown lettuce dusted in chilli flakes then arrived a small piece of lasagne which was cold then a bowl of chicken soup swimming with grease which was horrible and then some cold spaghetti and some slimy chicken (presentation was good ) then after chasing round i booked the snack bar which a pizza came not good and a steak after reminding them we had ordered it came an hour later which was like rubber and chips that wasn't cooked and cold rice .... the restaurant opens at 12.30 but 12 o clock people are lining up round the place a panini takes over an hour to get as they only cook 6 at a time if you go to the bar you have wait for some time as they only make 1 type of cocktail of the day so you have to wait so if you want beer good luck .....the hotel has so much potential with the golf links and the aqua park but the food is terrible and unless u tip you have to queue up

It’s not what I was expecting right at the start, The reception lobby looks like a Vegetable market, Staff rude not helping at all, Rooms are outdated and could do with an upgrade, Noises everywhere and not relaxing at all. Never again.

When we arrived at the hotel reception staff were very rude and to check in we had to take a screen shot of our booking reference and email the reception which I have never experienced this farce. Waited a couple of hours for our room which we had paid £80 extra for. I was in shock with how dirty and dated it was (no safe, no fridge, no tv) we went back down to reception the make a complaint to then be taken into the back managers office with all staff in the same room and was offered an upgrade with a free safe and fridge. When we arrived to our room upgrade I was still in shock and started crying as the only thing about the upgrade was a second bedroom which we did not need and we were there as a couple. Still no fridge, safe was in the wardrobe with no key. Went back to reception to see about our free safe and fridge, they changed their tune and requested money for a key for the safe and denied the fridge. So we got nothing, maids only made our beds, emptied bins and left towels and one toilet roll, no floors brushed and polished, place was disguisting! I was kept awake my first two nights with the cleaners cupboard door banging next door to us, bed was solid hard. We had no maid service last two days so one towel between us for showers, food was out of this world disguisting! Only catered for locals, had to stand in direct sun for pizza, chips and panini’s for 40mins to an hour, salt in dish and everyone’s hands went in it to salt chips. Plates, cutlery and full restaurant dirty, rude locals pushing in to get food, it was crazy, taking large plates of food and not eating and leaving nothing for anyone else went down one morning at 9am for breakfast and no food left. I am not a fussy eater but the food was 🤢 in our room our curtain pole was that rusty that is disintegrated and fell down and one side, tables in reception and windows dirty, walking from reception to restaurant were rubbish lying on ground and smelling of cat pee. Beach dirty with rubbish a cigarette ends, sea dirty green with lots of jelly fish, seaweed and rubbish. We woke up at 5:30am every morning to put our towels out as you had no other choice, when we did on one day we went down and some rude person had moved our towels onto one sunbed and taken our other sunbed which we had reserved, we ended up eating out and paying for taxis which we didn’t want to do as it was all inclusive we had chosen. We had spoken to a lot of British families and couples which said the same as we did and that it was a holiday from hell. We would never return. Very dirty hotel, rude locals, rude reception staff, disguisting food. I could go on and on even more than I have but please AVOID THIS HOTEL!!!!!! I have never had to write a bad review on a holiday but I felt everyone needs to be aware. Also harassed by people trying to sell excursions and jewellery around 20 times her day and then when you go the the beach to relax it’s the same with harassing to buy beach towels constant. Not the relaxing holiday we were hoping for. I had requested to be relocated to another hotel when I called love holidays at 5am the day after we had arrived, gave photo evidence of our hotel and didn’t hear anything back until the day before our departure. I have emailed today again and still no response. Also there are no lifts just lots of stairs and it wasn’t fun with us being on the top floor having to climb them multiple times with a bad knee

Location-excellent. Atmosphere-good. Reception and the entire surrounding clean and well managed. Rooms-very poor-ie-poor internet, one bar or nothing, lime scale on the taps, bathroom wall, my room tap was faulty-running at a speed of a snail. No televisions, no kettles, shampoo and towels was an issue for us. Receptionist-poor not coordinated can leave you standing (in front of them as your turn) and attend to someone who comes in and speaks (Arabian,French,Tunisian). Request are forgotten to log in. Example needed a change of room, promised 10am the following day. No trail of handover for about 3 different attempts. Finally had a change of room at 5pm. Mere shower gel/towel request can go for over 5hours to receive the item. With the aid of the customer service, delays were still eminent but politeness was improved. Get ready to haggle for prices and every favour believes deserves to be dipped.

Location is OK but a bit far to travel in the courtesy bus. Too many hotel stops in the heat . a no no. The hotel is dated but once we got checked in and got our room, we were fairly happy. The air con worked, but a towel was needed to catch the drips onto the floor otherwise that was an accident waiting to happen. The water went off a few times, always when we wanted to flush the loo ? . Beds clean and not too hard. Pool area nice but the towel brigade were out early. Pleanty beds but hard to sit on. The pool guards were kind enough to get spare lounge mattresses for us without being asked. Pool bar fine. Snacks of pizza, panninis and chips were good. Yes you queued but its a huge hotel. Lunch was chaos. Queues from the start. We found it funny. Waiters are nice and even helped us find tables which was a bonus . If you are nice to the staff, they will be nice to you. The food forms lunch and evening meal is fair, so if you are a fussy eater, don't go to this hotel. We were fine with it and made the best of our holiday. Animation team brilliant. Pool guards are on the ball watching what's going on and telling folk off. Great work. All in all, we had a great time but you get what you pay for. Remember it's a foreign country.!!!

We arrived at the hotel after 9pm and, as it was an all-inclusive resort, we expected some food to be available for guests arriving late. Unfortunately, there was nothing provided, and we had to pay 30 dinars for three waffles because we were so hungry. We have stayed in several all-inclusive hotels before, and there has always been some form of late-night food available, so this was very disappointing. When we arrived in our room, we found one double bed and two very small single beds. My son is 20 years old, but he was expected to sleep in one of the tiny single beds, with his feet hanging over the end all night. It really wasn’t suitable for an adult and made for a very uncomfortable first night. The following day, instead of relaxing by the pool, I spent most of my time going back and forth to reception trying to get our room changed. I visited reception around six times and was given different times to come back throughout the day. Eventually, after speaking to the manager and explaining the situation, he kindly arranged for us to move to another room, which I really appreciated. The second room was much better. It was larger and had a balcony, unlike the first room. However, the air conditioning wasn’t working, the toilet wasn’t flushing properly and took forever to flush, and there were only two towels provided for four people. I asked reception in the morning for more towels, but by around 4pm they still hadn’t arrived. In the end, I had to find a cleaner myself to get enough towels. There was no lift, no hairdryer in the room, and no towel service for the pool or beach. We were told we couldn’t use the room towels by the pool, which was very inconvenient. Every all-inclusive hotel we have stayed at before has provided pool towels and a hairdryer as standard. Because there was no hairdryer, I had to wash my hair early, sit in the sun waiting for it to dry naturally, and then style it later in the evening. The food was another disappointment. There were not many options available, and the menu was very repetitive. The same dishes were served day after day, with very little variety, which became boring during the week. I would also advise guests not to buy swimming equipment from the hotel shop. The quality was poor, and when we had a problem with an item, the shop refused to take any responsibility or help resolve the issue. On the positive side, the reception staff were always polite and tried their best to help, even though they were extremely busy. The cleaners, entertainment team and restaurant staff all worked hard and were friendly. The beach was beautiful, the sea was lovely, the pool was nice, although it became quite crowded, and the sunshine was amazing. These were definitely the best parts of the holiday. Overall, while the beach, sea, sunshine and hardworking staff made our holiday enjoyable, the hotel itself was disappointing. There were too many issues with the rooms, facilities, food and organisation for a hotel advertised as all-inclusive. With better room standards, improved facilities, more food choices and better organisation, this hotel could offer a much better experience. Unfortunately, based on our experience, we would not return.

We stayed at this resort from the 20-27th June, and to say i feel let down is an understatement, the hotel itself isn’t that bad, it’s clean, some of the staff are good, animation team is good if you have kids, but my experience wasn’t good if I’m being honest with the overall experience. The room was okay, no tv which was a shame with all the football on but not a deal breaker, beds where comfy, bathroom was a decent size and no complaints with the room or noise, how ever the dining experience was the absolute worst experience in any hotel i have ever stayed at, 99% of this is down to the locals and Algerians on holiday, who are by far the most rude and obnoxious people i have ever come across, pushing infront of queues of people patiently waiting for food or drinks, guests piling food across the tables and leaving 90% of it, had 2/3 nights where we only had a slice or two of pizza and some chips as there was simply no food left, the drinks system is the most pathetic system i have ever seen, we had to get snacks at the shops the last 2/3 nights, that is the first time needing to do that anywhere, the food itself isn’t horrific (if you can get any). There is way to many people for the facilities, the first 4 days we didn’t see a spare sunbed by the pool, the beach was the only thing keeping us sane as it was peaceful and not filled with locals and Algerians, I guess the place is alright if you have kids but we bumped into several British people who all shared the same views, one couple had been to Tunisia 6 times and said this was by far the worst hotel they’ve been to, another couple had to change rooms 3 times within the first 12 hours, the experience was topped off on the final morning when the night prior we had confirmed the transfer time just incase, low and behold nobody arrived so we had to pay for a taxi (which luckily got refunded) but the reception lady couldn’t care less she just said bye, wouldn’t recommend and wouldn’t return, if the hotel sorted out the ridiculous number of locals and holiday makers, sorted out the dining experience it would of honestly been a great hotel, but it was by far relaxing, and I need another holiday just to get over this one

We’re currently at the halfway point of our holiday, so I thought I’d leave an honest review based on our experience so far. We arrived at the hotel at 11am on Thursday, completed the check-in paperwork and were told to return at 3pm for our room. We had some lunch while we waited - it was busy, but we managed to get something to eat. Unfortunately, when 3pm arrived, chaos broke out at reception. There was a huge crowd of people all trying to get served with no organised queue. We ended up waiting 1 hour and 50 minutes to receive our room key, despite being told several times that our room would be ready “shortly”. After finally getting the key, we then had to join another crowd to pay the tourist tax. We were shown to Room 642, which involved climbing seven flights of stairs as there are no lifts in the hotel. The room wasn’t what we had booked - it had no balcony, five beds (2 up some stairs), only one chair and a stool, no hairdryer, and the air conditioning barely worked. We returned to reception and were told we’d have to wait until the following morning to change rooms. We were exhausted, so we went to bed early, but being directly opposite the pool slides and entertainment stage meant the music was incredibly loud in the room. The following morning, breakfast was another hectic experience. People were pushing in, and the dining area was very busy. The food was mediocre at best. My little one loved the pancakes, and the bread was lovely, but the rest wasn’t really to our taste. Reception did arrange for us to move rooms, although we didn’t receive the new room until around 3:30pm and after asking 4 times when we could move. It’s much closer to what we originally expected, but there are still issues. There’s still no hairdryer, we haven’t been able to connect to the Wi-Fi, the toilet smells strongly of urine and leaks, and today it stopped flushing for several hours. We also lost water completely for a while, meaning we couldn’t shower or bathe our little one. The air conditioning is slightly better than the first room but still isn’t great. As for the food, there are a few things we’ve enjoyed, particularly the salads, but overall it’s probably the poorest all-inclusive food we’ve experienced. We weren’t expecting luxury from a three-star hotel, but we did expect better. The biggest issue is the constant queues, only to find many of the food trays empty by the time you reach the front. We’re hoping the à la carte restaurant tomorrow will be a better experience. The pool snack bar also has queues almost constantly from opening until closing. The entertainment has been fairly repetitive. One live duo was very good, but everything else has been quite average. Based on recent reviews, we were expecting a lot more. The pools themselves are lovely, and there’s plenty of space to cool off. However, if you want a sunbed with a mattress and a parasol, you’ll need to be up very early, otherwise you simply won’t get one. The drinks have been hit and miss. The vodka tastes quite strange (I’m glad I picked up a bottle at the airport before we travelled), the beer is fine, and the soft drinks are what you’d expect. Cocktails vary depending on who’s making them, so you never quite know what you’ll get. The on-site shop is reasonably priced though. Outside the hotel, there’s very little within walking distance. There are a few bars nearby, but they seemed to be mainly full of people smoking, so they weren’t somewhere we’d want to take a young child. One tip I’d definitely recommend is taking plenty of bottled water back to your room. Bringing a small cool bag is also a good idea, as you can ask for ice from the bar. There’s no fridge or way to keep drinks cool in the room. We haven’t visited the beach yet, but from what we’ve seen, it looks perfectly nice. Our older son enjoys using the gym, and while it was usable, it has definitely seen better days. Some of the equipment is quite dated and could do with being updated or replaced. The hotel has been much busier than we expected. We hadn’t really considered that it would also be popular with local families during their summer holidays, which explains the crowds around the pools, restaurants and entertainment. People selling trips and extras: Be prepared for people approaching you every day to sell excursions, jewellery and other extras. They’re generally polite enough, but it can become a little repetitive if you’re just trying to relax by the pool. On a positive note, most of the staff have been lovely. The restaurant staff, especially the lads clearing and setting the tables, have worked incredibly hard and always looked after us. The only exception has been the gentleman working behind the reception bar, who hasn’t been particularly friendly. Overall, we’re disappointed. We’ve made the best of our holiday and have still managed to enjoy ourselves, but unfortunately it hasn’t lived up to expectations. Sadly, based on this experience, it’s put us off returning to Tunisia in the future.

It was amazing time here with the animation and the restoourant was good everything was amazing Specialy the animation team

Great atmosphere for the most part, animation team are great, they work really hard and always make the effort to know yr name and get you involved, Charlie and gogo and the rest of the team are why i have given a good review 😘👌👍❤️

Lots of people having a go at this hotel .its actually rather good .pool area is good .lots of space and always able to get a sun bed apart from Saturday which is local day lots of famillys come for the weekend .no towels provided for pool but there cheep to buy in the shop .only 5 pound . Beach is lovely and chilled. Few bits .no safe or fridge or tv but that's no big deal really .Mr WHY NOT in the bar is lovely .big shout out to Fata on reception .very nice helpful lady .thank you . If you go the beach .speak to Ali the watersport man ,hes great .the food is a bit hit and miss but your not going to starve .enjoy the place for what it is .its spotless clean .rooms are decent .and staff are lovely .

My stay at the hotel was generally good. I received a warm welcome upon arrival, and the cleanliness was good throughout the hotel. The rooms were comfortable and well-equipped, and the security was excellent, giving guests a sense of peace. The hotel also boasted a sufficient number of staff members who were dedicated to serving and assisting guests. The food was varied and delicious, catering to different tastes. The swimming pools and water sports facilities were also of a good standard and contributed to an enjoyable experience. On the other hand, the entertainment programs and evening activities could be improved and diversified, as they were relatively weak. However, all the staff were very respectful and helpful, leaving a positive impression and contributing to a comfortable and enjoyable stay. > كانت إقامتي في الفندق جيدة بشكل عام. حظيت باستقبال حسن منذ الوصول، كما أن مستوى النظافة كان جيدًا في مختلف مرافق الفندق. الغرف مريحة ومجهزة بشكل مناسب، مع توفر الأمن بصورة جيدة مما يمنح النزلاء شعورًا بالطمأنينة. كما يتميز الفندق بوجود عدد كافٍ من المؤطرين والموظفين الذين يحرصون على خدمة الضيوف ومساعدتهم. أما الإطعام فكان متنوعًا ولذيذًا ويلبي مختلف الأذواق. كذلك كانت المسابح والألعاب المائية في مستوى جيد وأسهمت في توفير أوقات ممتعة. من جهة أخرى، يُلاحظ أن برامج التنشيط والسهرات المسائية تحتاج إلى مزيد من التطوير والتنوع لأنها كانت ضعيفة نسبيًا. وفي المقابل، كان جميع الموظفين محترمين جدًا ومتعاونين، مما ترك انطباعًا إيجابيًا وساهم في جعل الإقامة مريحة وممتعة.

I had a great stay at Houda Beach Marina Hotel. The staff were friendly, welcoming, and always ready to help. The animation team created a fun atmosphere every day with activities, games, and evening shows. The hotel has a beautiful beach, nice swimming pools, and a good variety of food. The rooms were comfortable and clean, and the overall atmosphere was enjoyable and relaxing. I would definitely recommend this hotel for families, couples, and anyone looking for a fun holiday in Tunisia. Thank you to the whole team for the wonderful experience! 🌴☀️

The animation and hotel staff were amazing thank you so much!