Hotel Windsor

This hotel on the outside is beautiful. However, they did not mention until 2 days before arriving that the hotel was under constructions and you were not staying in that part of the hotel. Instead we were put in the annex across the courtyard that had no elevator and the phone was hard to work in order to contact the front desk. They did have a porter that helped with out heavy luggage, but that meant we had to tip, instead of carrying it ourselves with the elevator. The restaurant was closed so they help breakfast in the conference room. It was a lovely full English breakfast that we did enjoy. The waitresses were so nice and got you anything you needed. The room was dated but the bathroom seemed new. It had one of those showers that are trendy with the half glass wall with no door so you felt like you had to watch the floor for flooding. The location is fabulous. All you have to do is walk out onto the main road to watch the changing of the guards. There is also all kinds of shopping, Windsor Castle and Eton is down the street within walking distance. Check out the Shambles bar (The Crooked House) almost directly across from the hotel. The food was delicious and the waitress was friendly. You can also check out dinner at The Prince Harry Tavern across the street. The gentleman (I think his name was Tony) bent over backwards to help. I would stay here again, if I wasn't put in the annex. For the amount of money you spend on this hotel, the value is not there if you're placed in the annex.

This is a great hotel to stay at. Staff was friendly and helpful especially the doorman David. They respond quickly to any concerns Lovely room. shower was hot and good water pressure Room darkening curtains and very quiet neighborhood. Right across the street from Windsor castle

Wonderful location. Rooms are beautiful. Our concierge, David was awesome! He provided wonderful service to my room and made my arrival seamless.

We received attentive service. The room was clean and breakfast was excellent. David, the concierge, was unfailingly helpful with restaurant suggestions and luggage help.

The room opened up earlier than expected and the room was great. David was very friendly, held our luggage for us for several hours and carried our luggage to our rooms.

⭐⭐⭐⭐⭐ 5/5 We thoroughly enjoyed our one-night stay at The Castle Hotel in Windsor. The location is unbeatable—just a short walk from Windsor Castle, the shops, restaurants, and the Long Walk, making it the perfect base for exploring the town. Our room was beautifully appointed, clean, and very comfortable, with everything we needed for a relaxing stay. We recieved an unexpected upgrade to a Mews suite which was beautiful! The hotel blends historic character with modern amenities, creating a welcoming atmosphere. The staff were friendly, professional, and efficient from check-in to check-out, making us feel well looked after throughout our visit. David, the concierge handled our luggage and transportation needs and very helpful with information. Breakfast was excellent, with a good selection of hot and cold options and attentive service. Overall, The Castle Hotel exceeded our expectations. Its combination of comfort, outstanding service, and prime location makes it an excellent choice for anyone visiting Windsor. We would happily stay here again and highly recommend it.

We loved our stay here. We were forewarned about the construction. We had booked a room with a sitting area and they accommodated us by giving us adjoining rooms with one as a sitting area. They had a welcome snack in our room for our arrival. The bed was extremely comfortable. The room was nice and quiet. The A/C worked great which we were very grateful for because we were there during a heat wave. I feel this was an excellent value stay. Thank you to all the staff at Castle Hotel Windsor!

Excellent location ( walk to Windsor castle within minutes) and wonderful room. Despite being under refurbishment we had a great stay. David was so helpful to us and we want to give him a shout out from the Americans with the heavy luggage! Thanks!

From the ease of making the reservation to checking out the Staff. They staff was all very professional and handled anything we needed or asked for promptly and without hesitation..

The staff were very welcoming and David the concierge was especially helpful, bringing my two heavy bags to my room during extreme heat. I am grateful for the friendly and accommodating team members. The room is clean and inviting and they had the air-conditioning on when I got to the room. Bonus!

David was outstanding. During a time of renovation, David was eager to help us navigate to our lovely room. We certainly enjoyed our time here in Windsor! Can’t wait to return to see the newly renovated hotel at its absolute finest. Norman and Angela Marks

I stayed here in June 2026 while the hotel renovation is ongoing. Renovations are not mentioned to you at checkout or in the confirmation email, and it's not until you try to look up parking or some other detail that you'll find the info on their website buried in the blog. Apparently it's going to be done by "Summer 2026," so check first. During the renovation, guests are not placed in the main hotel, but moved to a wing at the back of the hotel. Rooms are directly over the parking lot. Breakfast is in a conference room without windows during the renovation as well. If you booked a room with a view of the castle, you'll be disappointed. To the hotel's credit, the hospitality team are very good, and service is polite, helpful, and fast. And the wing rooms are quite nicely done. However, if you paid full price and traveled from overseas to come here -- which I did -- the rooms and breakfast are a sharp disappointment. I would have been happy to pay about half the price I actually did for the rooms I got. To the Castle Hotel: please tell guests clearly about the renovation while it's happening. Update the room photos -- don't show the old photos! And offer a renovation discount because the experience, however nice, is clearly inferior to the original hotel experience. The service team and staff are doing a star job with what they have, but the feeling of subterfuge inherent in the booking, getting me to book a room that didn't actually exist, has left me feeling sour about booking again even post-renovation.

The Castle Hotel is in a perfect location for us. The staff were very well prepared and responsive to us. In particular, David, made sure we were promptly served and answered all our questions as well.

Outstanding concierge service from David at the Windsor Hotel. He is worth a return visit by himself!! Thanks David!!!

Despite the ongoing works to the hotel, we had a fabulous stay. The staff particularly David the concierge looked after us so well!