HOTEL & SPA ENTRADOR PLAYA

This hotel is beautiful, in the perfect location for Midtown and Time Square. The rooms are newly refurbished and quiet, the elevators are fast and the coupons for breakfast are a good deal, especially the sit-down options. I booked this hotel for the art deco vibes for my 40th birthday. We came to town to see a show and do some silly tours with my husband and kids. Issue!!! I booked a Signature 2 queen room; upon booking on their website, you are given the option of being offered better rooms for an additional fee if available. I did select a couple options; I was not notified of any changes to my room or rate. Prior to check-in, I did notice (not alerted, I looked up my reservation myself) that our rooms had been changed to a Marquee 2 Queen room (super nice, on the highest floor, prettier décor and a pull-out couch), our room rate on the invoice was the same as my original booking. Upon check-in at the front desk, we were given our key cards and were told that our stay had been selected to have an upgrade from the signature room to a marquee room, the 2 front desk attendants made it sound so exciting. Again, the room was beautiful, we stayed 2 nights and we did all we wanted to do. I received the email for the e-checkout process, and I found that each night was charged an additional $120 (plus the adjusted tax/fees). I was surprised cause nothing alerted me to the rate change. I went to the Front Desk, spoke with the manager, Juan, he seemed evasive, and told me that the front desk attendees who checked me in failed to give me an updated invoice. I questioned why nothing alerted me to the rate change and he could not give me an answer. He told me since we stayed in that room, we have to pay that room rate, but he could refund me the $40 per night resort fee. I do not handle these kinds of scenarios well, I almost started crying because he did not seem to understand why, as a customer, I was frustrated. I had such a great weekend, but this tainted quite a bit for me, I was not notified as a customer of the increase in price, it all felt very sneaky. I do recommend staying at this hotel, just pay attention to what they charge you. I am coming to NYC again for a show in August/2026, I will not be staying here, which is a bummer, it is lovely.

We chose the Hotel Edison on the recommendation of a travel agent friend, and once we looked it up online, it seemed like a classy, elegant place. Our friend made the reservation by speaking directly with a manager at the hotel — two rooms for six nights — and we received one email confirmation showing the full stay and total charges of about $1,000 a night per room. At that price, we expected high-quality service. Unfortunately, problems started with the concierge. One of the things that attracted us to this hotel was concierge availability for arranging transportation and other needs. I emailed the concierge ahead of time to coordinate airport pickup, following the instructions on the hotel's site, and copied guest services as well. I never received a reply. I sent a second email the day before our arrival — again, no response. I called and was transferred to the voicemail of the transportation desk, and no one called back, even 24 hours later. Once we landed in New York, no one had reached out, so not knowing whether anyone was coming, we arranged our own transportation from the airport. When we arrived at the hotel and went to check in, the front desk agent seemed baffled and said she couldn't find our reservation — that it only showed one night booked. Mistakes happen, but what bothered me was her attitude: indifferent and almost accusatory, as if we'd done something wrong. We knew our friend had spoken directly with a manager, and there was no reason for multiple reservations or booking codes to exist. She eventually stepped away to consult a manager, came back without much resolved, and still couldn't locate the second reservation. While my wife dealt with the front desk, I spoke with a bellman about our frustrations. He was the only genuinely nice staff member we encountered, and he offered to find a manager for us. Shonda, the manager, came out and was friendly and seemed genuinely concerned. She stepped away for a few minutes and came back having found both reservations — somehow there were two in the system, and she got them sorted. At first it sounded like we'd need to check in twice and possibly switch rooms, but it worked out so we didn't have to do two separate check-ins on day two. Still, at that initial check-in, we had to complete two separate check-in processes and deposits. On the concierge issue, hotel staff simply blamed it on the concierge being a third-party service they said they had no control over — and that they didn't care for. I pointed out that the concierge still represents the hotel to guests. The concierge later blamed the missed email on it landing in their spam folder, but never explained why they didn't return my voicemail. It was still early, around 11 a.m., so I understood the rooms might not be ready. Shonda said she'd see what she could do since we'd been traveling all night and were hoping to get into at least one room early. She said she'd call us once she knew more, so we left to find lunch. Regular check-in time was 3 p.m., and by 2:30 we still hadn't heard from anyone, so we headed back. By 3 p.m., one room was ready but the second still wasn't — at official check-in time, that's unacceptable, and it signaled to us that the manager had walked away from the issue without following up. We waited in the one available room, and about half an hour later the second room finally became available. At that point, we felt things were resolved. The next day, after touring New York, we returned to find that none of our keys worked. We had a play to get to in about 30 minutes, so everyone was a bit panicked, especially my daughters, who were worried about not having time to freshen up. Once again, the front desk agent showed no empathy or concern — he just stared at his computer for a few minutes, typed without saying much to us, and handed over new keys. It was the same pattern every time we dealt with anyone besides the bellman: indifference and a lack of empathy or concern. I've experienced far more professional service at almost any other hotel, especially the Marriotts I normally stay at. We took the new keys back to the rooms, but only one set worked — the other room's key didn't work at all. Fortunately the rooms were adjoining, so we got ready together, went to the play, and dealt with fixing the second room's key when we returned. That eventually got resolved too. By day three, we were hoping for a day without incident. But overall, for the price point, this hotel doesn't live up to the caliber or reputation its name and history deserve.

prime location, clean rooms, good service team. value for money. good atmosphere close to Subway. feel secure. a small issue with the noise level early in the morning. (Shutting doors)

Awful!! DO NOT STAY!! AVOID!!We had the misfortune of staying at this 'Art Deco Hotel' in March this year. 1st impressions were awful & it didn't get any better. This hotel is portraying itself as something it most definitely isn't & is more suited for large parties or school groups. Our room was small as you might expect for a city hotel, but very tatty & shabby & smelled musty/foisty from the moment we went in. Cleanliness was ‘questionable’ to say the least. The windows were taped shut with black masking tape & seemed to be single glazed so it was very noisy.1 paper cup was provided for hot drinks, which is bad enough & 2 people were actually staying in the room! We did ask for more, but they didn't materialise.The aircon didn’t work & the safe was broken. The hotel is chaotic! (for want of a better phrase) It seems to be a free for all for anyone & there is no control over who is walking around the foyer area.You have to show your room key to security to get in the lift & use the toilets in the main foyer. Security by the lift is even behind a screen! This speaks volumes about the hotel. We arrived late evening & Reception told us The Bond 45 Restaurant closed at 11. It didn’t, it turned out it closed at 10 & they started clearing up around us, rushing us out & asked us to pay before we’d finished! The Waiter, Trevor, was very rude & abrupt & he took our order for a 2nd bottle of wine at $60 knowing they were due to close but didn’t tell us! We said we would take our bottle of wine to our room & they said that wasn't allowed. After some further 'discussion' we were allowed to, but only if they put it in a bag! Friedman’s closes early at 9pm. They automatically add an 'entertainment fee' to bills, but we requested it be removed as the entertainment had finished when we arrived.At breakfast the waiter literally threw the plate of food on the table, & took a plate away while the other person was still eating! The Grab & Go breakfast is literally that & not very nice, so isn't worth putting yourself through the chaos. Check out was carnage, we had 3 bags to go into the cloakroom at $1 per bag & we were toing & froing between reception & the cloakroom regarding who to pay & how to pay, having to rejoin the long queues each time to speak to each person, all for $3! With the exception of the Lady on duty on Reception at check in, I have never met such unfriendly, rude & unhelpful receptionists. Their customer service is appalling. So much so, after the way we were spoken to at our initial visit to reception to ask for more paper cups, we decided to spend as little time there or in our room as possible. And, the final straw is the security deposit of $300 dollars has still not been refunded. Our emails to the hotel have been replied to with vague dates of when our refund could be expected. Now they just don’t respond at all. For ALL the above reasons I DO NOT recommend this hotel AT ALLI would not stay again & they don’t deserve your custom & I urge people to stay elsewhere as there is plenty of choice in NYC.

The location can't be beat, but the customer service by the desk staff needs some work. We didn't have air conditioning in the midst of a heat wave and it was almost impossible to get in contact with the front desk staff unless you were willing to wait 30+ minutes in the lobby to speak face to face.

I didn't stay here but my 13-year-old daughter did while on a NYC/Carnegie Hall trip with her youth orchestra. She left behind a beloved stuff toy when the group checked out. She called me in tears from the airport asking me to get it back for her. I called the Edison and the entire staff was so helpful in assisting me, especially Danny, JB, Alex, Erik & Irvin, who went above and beyond. Thank you so much! She also said the hotel is awesome.

Wonderful hotel in the heart of the city. Comfortable rooms great meals from Bond 45 and Friedmans. I would recommend this spot for a great time in the city.

Amazing stay in a wonderful location at Hotel Edison. The staff, the cleanliness of the hotel, the charm that it offers is exceptional. We will stay again!

We came to see a Broadway show. The Edison was across the street and the perfect place to stay. All of the staff, especially the housekeeping staff, were very kind and professional. Customer service is top notch! They arranged for a taxi the day before leaving and a kudos to "Bobby" who had our taxi waiting! The food vouchers were a pleasant surprise. Our room was immaculately clean. The bed was just firm enough but not too firm. Times Square is less than a block away. Everything is only a few steps away. We loved our view! We were pleased with everything inside and outside the Edison!

Excellent location, right in the center of Times Square and theaters. Spacious and clean rooms. Great staff.