HOTEL REYMAR

What a fantastic hotel. Incredibly helpful and friendly staff. Immaculate room, great location and wonderful views. Would definitely go back

Bienvenidos a Realismo Mágico del Gran Hotel Reymar! Where nothing is quite as it seems. La Llegada - it looked like a nice area just in front of the hotel to drop the wife and cases off. But no! Behold Señor Sarcasmo from the concierge team and the rythmic wagging of his head and finger, barking at us - rudely in my opinion - to move the car a mere three feet forward. El Aparcamiento - a well sized car park (I mean it's a bit tight and tricky but for the Costa Brava it was actually decent) and it must be magic, costing a whopping EUR 22 cost per night. La Habitación - not only did it look nice, it also was beautifully air conditioned. But look out of the window and the magic really disappears. We paid for a sea view, I would have thought we'd be higher than the first floor. It was more of a pool view! Yes you can just about see the sea (and yes I know it's over there between the land and the sky) but I expected more. El Baño - looks great but for the cold morning shower (to be fair that 'only' happened one of the three days). But is this Aracataca or Barranquilla!? Waka waka! And behold the soap dispenser that barely dispenses any soap, that the cleaners never refilled. Que asco!! Las Comodidades - looks like a good sized pool and spa but the spa was very difficult to reserve, unless you are a Spanish Alan Turing. Magia Extra - the room key that magically stops working when put into the slightest contact with a mobile phone. The "Gran" hotel with one, slow, hot lift. At least install a close door button! An OK if repetitive breakfast devoid of waffles and pancakes. A cute fridge absent of a little key to open it, Home Alone style (I think we can forgive that though). Ok so if you made it this far you'd probably think I'm being a little harsh. And you'd be right. It is a nice place with mostly friendly staff, especially those on reception. I respect small local businesses but when you read on you might realise why I stopped ignoring the little things. Also, consider this was our honeymoon. I didn't broadcast it to them because I don't need free gifts and things. I just expect to always be treated well. Also consider it was an expensive 4 star hotel, I'm fussy and I love writing long reviews. So let's proceed with the incident of incidents. My wife was taking a video from our balcony of the banal firework display for Catalonia's welcome to Summer (aka 'welcome to the season of mosquitos and sweating') celebrations while I watched a banal England side labour against Ghana. Suddenly, a smoky, chalky debris flew hard into her head, causing a bump, pain and distress. We told reception and someone dressed up like an extra on A Maguluf Christmas Carol shows up telling us to speak to the director in the morning and if we needed any medical attention to absolutely let them know. Fine so far! So in the morning we ask for the director and who appears? Señorio Maguluf! He's apparently the hotel manager and as I know all too well having been stuck as a manager for freaking 12 years, a manager is not a director. Anyway, Maguluf basically said it could have come from any hotel (we literally have video evidence it was theirs) and that they have a licence (surely that's even worse!) and he offered nothing. I felt they were more interested in covering themselves and not pestering their precious director than maybe giving the girl a Tinto de Verano or a quick spa for goodwill. I don't think it was a good attitude at all and their hotel wasn't good enough to make up for accidentally - but literally - shooting firework debris at her head.

We checked into the Grand Hotel Reymar in Tossa de Mar on June 24, 2026, at approximately 6:30 p.m. We were staying in Villa 1, a three-bedroom villa located on the hotel property but separate from the main hotel building. The villa was approximately a 5-7 minute walk from the reception desk, requiring guests to take the elevator to the 7th floor, exit the building, and walk up several flights of stairs. Immediately upon arriving, we noticed that the downstairs living area (which included two couches, a television, and the kitchen) was comfortably air-conditioned. However, when we went upstairs, all three bedrooms were extremely hot. It was obvious that the air conditioning was either not functioning or not cooling the bedrooms. We attempted to adjust each bedroom unit to the coldest setting with the fan set to maximum, but they only circulated warm or room-temperature air. Assuming we might be operating the units incorrectly, we attempted to call the front desk. However, despite being told at check-in to dial "9" if we needed assistance, there was no telephone in the villa. We also discovered that there was no Wi-Fi service available. I walked to the reception desk and reported the issues. A staff member named Aaron came to the villa and confirmed that the air conditioning units were already set to their coldest settings. He was also surprised that there was no telephone in the villa. Regarding the Wi-Fi, he explained that there was a town-wide internet outage that was affecting many properties, including his own home. Because the upstairs bedrooms remained unbearably hot, we asked Aaron whether we could be moved to another room. He informed us that the hotel was fully booked. Concerned that our children would not be able to sleep in the excessive heat, I returned to reception to again request a room change and to report the missing telephone and Wi-Fi issues. I was again told that no other accommodations were available and that a supervisor would address the situation the following morning. Since the bedrooms were unusable, I requested sheets so our children could sleep on the couches in the air-conditioned living room. The following morning, I spoke with another employee at reception, whom I understood to be the supervisor. She advised me that maintenance would inspect the villa that day to address both the air conditioning and Wi-Fi issues. Later that day, the hotel provided a portable fan, which my husband and I used in one of the upstairs bedrooms. While the fan made that room slightly more tolerable, it was not a substitute for functioning air conditioning. We simply endured the heat for the remainder of our stay, while our children continued sleeping downstairs on the couches in the air-conditioned living room. By the end of the second day, it was clear that the air conditioning had not been repaired. Reception informed me that the problem was more significant than initially believed and would not be resolved during our stay. Although the Wi-Fi became available on the second day, the signal was extremely weak and unreliable. The villa never received a telephone during our stay, and we also discovered that the microwave was not functioning. I requested compensation both after the first night and again during checkout due to the numerous unresolved issues. On both occasions, I was told that only a manager could authorize compensation, and that no manager would be available until after we had already departed for our flight. We paid approximately €1,000 for a two-night stay, and the accommodations fell well below reasonable expectations. Three of the villa's bedrooms were effectively unusable because they could not be cooled, forcing our children to sleep downstairs in the living room while my husband and I endured the heat upstairs with only a portable fan. In addition, the villa lacked a working telephone, had unreliable Wi-Fi, and included a non-functioning microwave. Despite promptly reporting these problems, the hotel was unable to correct them or offer any meaningful resolution during our stay.

After booking through Thomas Cook for the first and last time as they had not secured the booking with the hotel, the hotel did not have a reservation for us, they were fabulous in accommodating us and we had a lovely stay and would highly recommend a visit to the hotel and resort, just steer clear of Thomas Cook.