HOTEL PUERTO PALACE 4*

Id highly recommend this hotel we are just back. Myself and my partner and 5 kids ranging from 6 to 11. We had 2 rooms and both were spotless. The views are amazing and we were really impressed with the choice of food available we did half board. We didnt realise drinks were not included in half board and we had to buy bottles of water each time but when we filled out a review of the hotel during the week they read that and agreed it wasn't very clear and gave us some drinks vouchers which was lovely. I couldn't help wondering if there is a lot of food waste though as there is a huge amount on offer at each meal We also got a note in the room with a bottle of wine saying that if we need anything to contact them at reception it was nice . The location is brilliant, less than 5 minutes walk on the cliff path to Puerto Rico and 5 minutes walk the opposite direction to the beautiful amadores beach. Its on a cliff top but there are plenty of lifts and they were never busy. The only slight complaint I have is the kids club. Reception said the kids can only go if there is an activity on which was only once or twice a day and often not suitable for older kids but one of the kids club staff said its open til 4pm so we could come back for the kids whenever. We left them for 1 hr 30 mins the first time and when we got back they were just sitting waiting for us to come and the girl with them looked very bored and didn't speak even tho the kids said she spoke English to them. The same thing happened the next time we left them, the staff said they could play in the playground but they walked up to the pool to see if we were there because there was nothing to do , I was concerned about this as one of them could have fallen in. We didn't use the kids club after this as we just didn't feel comfortable when we picked them up with the vibes from the staff. Definitely needs a proper line up of activities, and some actual toys arts and crafts as there seemed to be nothing in the room . except very dated jenga blocks! The activities were very basic and repetitive, as a preschool teacher I thought they could have way more things planed. The hotel staff in general were so friendly including the cleaners and we absolutely loved staying there and plan to come back.

We stayed at Gloria Palace Amadores Thalasso & Hotel as a family of three with our 18-month-old daughter, and overall we’ve had a fantastic holiday. Before arriving, we’d read reviews mentioning building work, troublesome lifts and even pigeons, so we were a little apprehensive. In reality, most of those concerns turned out to be pretty minor. The hotel is currently renovating some rooms and the spa was out of action during our stay. Our room was one of the newly refurbished ones and it was excellent. Modern, clean and finished to a high standard, with an outdoor jacuzzi bath on the balcony which was a lovely touch. The room also had both USB and USB-C charging ports by the bed. The bathroom was equally impressive, with excellent shower pressure, something that’s often overlooked but as a brit, I must comment on. As for the building work, yes, it was happening, but we barely noticed it. Realistically, if rooms are being renovated, there will be some noise from time to time, you can hardly put a SDS drill on silent mode, but it wasn’t enough to spoil our holiday. The lifts seem to attract a lot of comments in reviews. They occasionally have a bit of a mind of their own, but when you’ve got hundreds of guests all trying to use the same lifts, it’s hardly surprising. We never found it to be a major issue. One feature we really liked was the lift providing direct access from the hotel down towards Amadores Beach. Your room card is used to access it, making it easy and secure to come and go without having to walk around the long way, which is a calf killer. The food was consistently good throughout our stay. We’re not food critics or particularly adventurous eaters, we’re mainly chicken eaters, and as a family with a toddler we never struggled to find something to eat at any meal. It’s your typical all-inclusive buffet with plenty of choice, and we certainly never went hungry. Dinner changed theme throughout the week, with evenings including Spanish, Irish and Mexican cuisine, which helped keep things interesting rather than feeling like the same buffet every night. Breakfast was spot on every morning and coffee was perfectly drinkable, If you prefer a stronger coffee, adding an espresso gives it a bit more punch. The snack bar at the top pool was another pleasant surprise. Instead of queueing up for food, it’s table service, which gave it a slightly more upmarket feel. It also meant there weren’t people carrying plates of food around the pool all day, helping keep the area feeling cleaner and more relaxing. You can however take drinks to the pool, these are in cups rather than glasses. The pool areas were excellen and the children’s splash pad was an absolute hit with our 18-month-old. Between the splash pad, slides and play area, we genuinely struggled to persuade her it was time to leave. Unlike some resorts, there didn’t seem to be much of the usual sunbed race every morning. There were always the odd early risers dashing for poolside beds but we never had any trouble finding somewhere to sit. I’ve seen reviews mentioning pigeons around the outdoor dining areas. Honestly… where there’s food outside, there will be birds. We certainly didn’t experience pigeons landing on tables or stealing bread rolls, and it wasn’t something that affected our holiday in the slightest. Entertainment was exactly what we’d expect from a good all-inclusive hotel. There were the usual daytime poolside activities for those who wanted to join in, while the evening entertainment was enjoyable and a nice way to finish the day. The location is another big plus. The lift takes you straight down towards Amadores Beach, which is absolutely stunning. To the right is the larger, man-made beach (we were told) with plenty of sunbeds (around €5 each) and a promenade with shops and cafés. Heading left takes you towards the marina, and from there it’s around a 20min walk into Puerto Rico if you fancy more bars and shops. After a warm evening stroll, a taxi back to the hotel cost us around €5. The staff deserve a special mention. Every member of staff we encountered was friendly, welcoming and clearly worked incredibly hard. One evening our daughter accidentally soaked part of the bed with water. We mentioned it before heading out for the evening and by the time we returned everything had already been changed. A special thank you goes to Teo and Juanjo, who were both genuinely warm, friendly and always seemed willing to go the extra mile, our daughter loved them. They’re a real credit to the hotel and helped make our stay that little bit more memorable. If there are concerns about staff efficiency, maybe lend a hand by stacking your plates etc at the end of the table, will help them get their job done. We also made use of the gym a few times, It has a surprisingly good range of equipment for a hotel gym, although it could definitely benefit from air conditioning, workouts become sweaty very quickly! The only slight downside for us was that both the gym and breakfast open at 8am. If you like getting an early, fasted workout in before breakfast, you’ll be cutting it a bit fine before breakfast service finishes. Likewise, early risers may find an 8am breakfast opening a little later than expected, although it certainly wasn’t a deal-breaker. One practical thing worth mentioning is check-out. Standard check-out is at 12pm, but if you have a later flight it’s worth asking reception on the morning of departure about a late check-out. We were offered an extension until 3pm for €35 (subject to availability), which made our last day far more relaxed, plus you can make use of your all inclusive as your card is scanned for food & drinks etc. Overall, we’ve had a fantastic holiday. No hotel is perfect, but Gloria Palace Amadores gets far more right than it does wrong. The ongoing renovations never affected our stay, the refurbished rooms are excellent, the staff are wonderful, the location is superb and it’s a brilliant choice for families with young children. If you’re expecting a flawless, ultra-luxury five-star experience, you’ll always find something to complain about. If you’re looking for a clean, modern hotel with fantastic views, friendly staff, good food and a brilliant base for a family holiday, Gloria Palace Amadores delivers exactly that. Would we come back? Without hesitation. Thank you to everyone at Gloria Palace Amadores for helping make it such an enjoyable stay.

I always used to walk past this hotel as a child with my mum and we both dreamed of staying here one day, I got engaged here last year on the island and wanted to celebrate it in a special way so we booked to come back a year later to this "outstanding and perfect hotel" which I paid £2100 for and can clarify I usually stay in incredibly cheap places and have always been happy, so I thought let's treat us to this! So here's my review. Reception 👥 Staff - 2.5/5⭐ Had one good experience with the lady who gave us our key cards when we first arrived, the rest were incredibly blunt and didn't seem happy at all to help. Food & Drinks🍴 Breakfast - 3/5⭐ Lunch - 0/5⭐ Dinner - 0/5⭐ Drinks - 3/5⭐ Breakfast was just okay I don't really have anything more to say about that, it was simple and bland I guess. We checked food every dinner and lunch and it was abysmal, no colour to the food everything looked bland, mostly fish (Herring🤢) even though it was themed nights, terrible choices that lacked flavour, so we just ate out every night and skipped lunch completely. It was probably so bad because they wasted their money on the metric tonne slab of honeycomb they put out every morning, couldn't possibly pop a mushroom on your full English but don't worry there's 18 different types of jam to sample... Staff in the restaurant were quite blunt and standoffish and none of them smiled or spoke to you, they let pigeons just get on tables and walk all over the cutlery outside and also let them eat off the side where they take the used plates and cups, there was no information inside of where to get a drink from apart from juice and coffee machines and a mimosa stand. Drinks were okay but they were severely watered down, could barely taste any alcohol, but if you did want a decent cocktail or iced coffee you had to pay for it, even though it's all inclusive. Room's 🛏️ (BLOCK 1) Room 1107 Bed - 3/5⭐ Shower - 2.5/5⭐ Amenities - 1/5⭐ When booking the hotel we booked specifically for a high floor sea view to be put on the ground floor cause it was fully booked? (make that make sense) Had to swap rooms on the first day because our aircon was broken, in this first room when we arrived we were told it was cleaned and all set up but nothing had been cleaned, our socks were black from the floor, there was hair in the shower and bathroom. In the second room the aircon worked but after around 45 minutes of faffing with it, the shower leaks profusely onto the bathroom floor, bathroom door didn't shut correctly without slamming it with your whole body weight and vibrating the whole room, fridge is absolutely tiny, that small you can't even keep the complimentary waters in there unless you take the shelf out. After the floor turning our socks black issue we decided to leave our door hanger out to have our room cleaned to see if the same would happen in this new room or if they actually clean the floors, shock horror they don't they just sweep so the dirt just builds up. Bed was lovely and comfy but if you want to have a nice romantic time with your partner or sleep soundly prepare yourself to be spread eagle between both beds when they split like the red sea because they're on wheels and are 2 separate beds. Main ceiling light in the fan was covered by a metal cover so you have to get dressed in darkness unless you stand on the bed and unscrew it so you can actually see where you are in the room, tv had 4 English channels despite being a smart TV it wasn't connected to the Internet so none were available. Walls are that thin that you'll answer the door for your neighbour when they press the bell and you'll experience a free show of Morris dancing on the ceiling from the floor above at 6am - 10pm which is arguably better than the dire entertainment they put on. The pools are absolutely lovely I have no complaints about them, but the week we came there was no atmosphere at the top pool unless you get lucky and a woman pulls up with 15 rails of clothes and a speaker trying to sell you the contents of the British heart foundation and oxfam put together but the day we left they'd set up what sounded like Glastonbury festival on our balcony, the bar staff were rude and would forget your order or just walk off and speak to a colleague for 10 minutes whilst your half way through ordering, also if you want a good sunbed be prepared to get up at 5am, towels are already out by then. Constant drilling and construction work happening, cars/lorrys/construction vehicles driving past every 5 minutes, the actual building work wasn't an issue in our room but the vehicles drove past our front door every morning it was like staying in the back of an arctic lorry going down the M1 Motorway. And that's the end, you tell me if you think that's worth the £2100 for 7 days cause I for sure will be going and staying in cheap hotels again.

We spent weeks looking through others hotels to visit all over Europe and we ended up coming back to Gloria Palace Amadores Thaslasso. Our last stay was excellent. So was this one. The staff - reception, cleaners, waiters are friendly, efficient and helpful. Difficult to pick anyone out but Lorena our cleaner was always friendly and did an excellent job as did the waitress that we saw a lot - Monica. We had a few problems when we first arrived, with cleaning not having been done and a stuck balcony door, but those were solved very quickly to our satisfaction and we received a bottle of wine too. Not sure if that was a sorry or just what was always done but nice either way. Rooms are clean. The food is great. Good selection and good quantity. Just lovely. Facilities like the gym and the pool areas are really nice. The aquarobics we discovered only in the last couple of days is excellent. The man who led it was brilliant. We also enjoyed the entertainment, with great live music and acrobatics. Good to see the autism awareness throughout the hotel. Others can learn from this hotel's example. Imagine every hotel giving out a free sensory box! It's a great location. Easy to get to. Really short walk to Amadores or Puerto Rico along the seafront. Snorkelling at Amadores was fun and felt totally safe in the bay. Seeing sunsets every evening over the mountain on Tenerife from the restaurant balcony was perfect, although pigeons do occasionally visit. We love this hotel, particularly the food and the staff. Hope to return again before too long.

Absolutely fantastic stay here,room was new renovated was lovely nice and big cleaned everyday,staff were lovely esp Rumon pool bar I think this is how you spell his name was so friendly nothing a bother. Pool lovely and view is amazing.The lift to promenade was off but did come back on our second week.Food was ok if you want a snack you can go to snack bar burgers ect we were all inclusive plus end of our holiday we got a bill for magnum lollies as weren’t included did not really bother us we will certainly be returning in the future thankyou again for our great stay

Our stay here was phenomenal and I highly recommend this hotel. Location: The location of this hotel is great. It is right next to a beautiful beach. The transfer from airport is simple and easy, and the view from the hotel is beautiful. The hotel is built into a cliffside, so you do have to walk up and down a hill to get to the beach and other close by areas. However, that being said I can not fault the location. Atmosphere: Everyone here (especially staff) are friendly, polite and can not do more to help make your stay perfect. This hotel was ideal for a calm and relaxing holiday. It’s peaceful and very laid back. Rooms: Although me and my partner did not get an ideal room (partial sea view), this did not bother us. The rooms and balcony are clean, spacious. Rooms have more than enough space in the wardrobe and cupboards to store all clothes and other items. The rooms are not outdated and have everything you will need in them (kettle, coffee machine, bath and shower, etc). Rooms are cleaned daily and if you need anything restocked (such as water) it will be done without you even asking. Value: For the price we payed (all inclusive plus package) I think it was good value for money, food is fresh and meat is cooked in front of you. The hotel is clean and tidy. Atmosphere is great and drinks all tasted great ( this hotel is also not stingy with alcohol in cocktails and other alcoholic drinks). The view is serine and the local is peaceful and quiet. The spa, gym and other facilities were superb and you have no issue using these facilities and they were not too busy. Food and restaurant: Restaurant is clean and there is always a clean table to sit at even at the busiest of times. Regarding allergies, I can not recommend this restaurant enough. As someone with a severe nut and seafood allergy travelling to hotels with a buffet is stressful, however, the restaurant staff could not have been more accommodating. I was able to eat a different variety of food everyday for all three meals and nothing felt too repetitive. Any food that did contain my allergens or there was a risk of cross contamination, the chefs were more than happy to make you your own dish separately, removing allergens or just to avoid any cross contamination from the buffet. The food was fresh and delicious. My partner who is more adventurous with food was delighted by the variety of food daily and the amount of fresh fish there was during our stay. Staff: The staff here are absolutely outstanding. Everyone makes you feel welcome, they’re polite and very friendly. I wanted to specifically mention how amazing the entertainment staff were (Kamil and Patryk). They’re wonderful, and very easy to talk to and have a conversation with. Noise: Me and my partner had no issue with noise, our room was on the 3rd floor in the 4th block right next to the entertainment (arguably the most noisy area) however we did not find the noise an issue or unbearable. Spending most of the day outside or by the pool, the noise from the entertainment or people walking in the corridor did not bother us. However, all that being said there are some improvements that we think can be made. 1. More staff are needed. Although the staff are lovely there is not enough staff for the ratio of people at this hotel meaning that staff are rushing around to try to get to everyone especially during evening entertainment or in the upstairs pool area. 2. In the upstairs pool area, you have to pay for food at the bar even if you’re on the all inclusive package. Food from the snack bar and in the main pool area are free (for all inclusive guests). But for some reason food from the bar upstairs needs to be played for To summarise, this hotel is a 10/10 and I high recommend this hotel if you want to go on holiday to Gran Canaria !!

Our 3rd visit to this hotel in last 6 years. A superb position on the cliff with direct access to the coastal path with short walks to Puerto Rico harbour or Amadores beach. Hotel rooms are very nice clean and comfortable . Lower Blocks 3 and 4 directly overlook cliff with view over coast path to sea. Upper blocks overlook pools with view out to sea too. Main bars are very good with waiting staff going round regularly taking orders for drinks. Restaurant has good quality hot and cold buffet and some served from counter hot food and some barbeque nights. Always good selection of different food. Smaller outside balcony area on restaurant and larger area seating inside. Pigeons can be occasionally annoying outside but still very nice. Staff always helpful and friendly.

Stunning location great local beaches withing 1km, food excellent, rooms spacious and cool, will def return.

I’m writing this while still at the hotel. Last time we were here was October 2024, I said we would be back, but I would give it 5 years or so as this hotel needs a refurbishment. Needless to say we are back sooner because I could not get those sea views out of my head! And how surprised I was to see that suites were renovated! Hotel is perfect now, great location, clean and the best views you can have. What else could you want? We will be back! Xxx