Holiday World Polynesia Hotel

The location was amazing with views of the mountains and the sea. The hotel was very spacious and open and really clean. The food was amazing with a vast amount of choice. The animation team were so amazing. They had different activities for everyone to join in with. Very friendly staff all round. Second time we have been here.

Everything was perfect ! Anna from animation team very friendly and lovely Food amazing, rooms comfortable, Agnes from the photo was lovely too

This hotel is far below the standard I would expect from Melia. The property is old and clearly in need of significant renovation. The food was disappointing and consistently below average, despite the all-inclusive package. The pool area was poorly maintained, with cigarette butts scattered around and guests smoking constantly, even in areas heavily frequented by children. This made it difficult to enjoy the facilities. While our room was acceptable overall, the bathtub was dirty and had what appeared to be old chewing gum stuck to the surface. Hygiene standards throughout the hotel were questionable, as several public restrooms were repeatedly missing soap. The buffet’s outdoor seating area was also in poor condition. Parts of the roof had visible holes, and bird droppings were everywhere—on lamps, sunbeds, and other furniture. Many of the sunbeds were broken, sagging so badly that your back nearly touched the ground when lying down. Overall, this hotel does not meet the quality, cleanliness, or maintenance standards associated with the Melia brand. Based on my experience, I would not recommend staying

Having been to numerous AI hotels in various countries we picked this one as we were a large family group with young children. The hotel is spacious and clean and the rooms were perfect for families but that's as good as it gets !! For the size of the hotel there was only one bar / snack area during the day poolside which got extremely busy with lengthy queus. In the evening the entertainment (I use that term lightly ) was outside and again only one small bar open at the otherside of the building which was a hassle and not really worth going to as the drinks were not great ! The entertainment consisted of 30 minute mini disco which was repetitive every night which didn't start till 9pm and then a 45 minute wait for a show which lasted an hour before everything closed down . The food in the restaurant was poor and cold most of the time !! .A number of days the ice cream machine was not available- not good when the children were looking for it . Twice I attended the reception area and found the male attending very rude he would turn around and speak to others or answer the phone when supposed to be dealing with my enquiry. All in all you can get far better elsewhere for the same budget

Great staff everyone was incredibly friendly, welcoming and attentive throughout our stay. Special thanks to Marta, who created such a fun atmosphere during the pool activities. We'd also like to give extra credit to Sandra for always going the extra mile to make our spa experience truly relaxing and enjoyable. Their dedication and positive attitude made our stay even more memorable.

This is our third stay at Polynesia and what can I say. We love everything about this hotel. The interior is stunning and immaculate and staff work hard to keep the hotel to this standard. All staff at this hotel are extremely hardworking and are on their feet all day to accommodate guest so thank you for making our stay another memorable one. The food is great and lots of choice in my opinion. Food is constantly replaced and of good quality. I particularly liked the American themed night and options of food on offer. We love the ability to use the waterpark as part of being all inclusive and enjoyed the variety of things to do in this hotel (especially with a 5 year old). We enjoy the evening entertainment being on the outdoor stage and managed to experience this again the second part of the holiday. Evening entertainment was varied and I enjoyed seeing The Moneymakers again! Thanks to all at this hotel and hopefully we’ll be able to return in the future 😃 I would highly recommend this hotel.

A dirty and old hotel and very expensive. And then even more It charges for everything. Only gives 2 towels for the pool and charges for new ones. EVEN CHARGES FOR THE USE OF THE SAFETY BOX FROM ROOMS! The restaurant food is not nice at all. Simple foods and same food. And the restaurant and the food presentation is dirty even at opening time. It was dirty all the time. They have parrots INDOOR that never gets to get in contact with the ☀️ Sun! And they have a truly disgusting water with all sorts of metal and coins where they keep fishies that are sick ( a form of cancer from the polluted water! So sad ! The balcony lights outdoor are not possible to be switched off … Not nice for sensitive sleeping. And then you have the train passing buy right near the pool 🙈. The beach is very far as well . So i did not enjoy my time there sadly